Heroica Lounge in Newham

Yuk! Looks like an unusual kind of place and the restaurant is on old double decker bus with the the kitchen downstairs and seat both on the top deck and around the bus. Staff weee very nice but the very worst pizza that was burn on the edges but soggy in the middle.

Thank you for a beautiful pizza in very different surroundings Thank you to Arno for the gift for our anniversary, it was really very kind of you We would recommend the pizza bus

Terrible food, awful stuff, very rude and extremely loud obnoxious music. Would not recommend at all - not what you want for a nice afternoon out.

I received an email asking for feedback about our recent meal on the Heroica Lounge (bus): Based its Google & Tripadvisor reviews, I booked a table for 4 at this venue as a special treat before we went to see a concert at the O2. Unfortunately the venue, food & customer service didn’t live up to any of the reviews on this occasion. Venue / view: Firstly, if you try calling to book a table or check a booking, they never pick up the phone - I tried calling about 10 times to check our booking and also emailed but never got a reply The staff didn’t smile or try to make us feel welcome in the slightest from the moment we arrived to the moment we left – it felt as though the waiting staff did he absolute minimum and would all have preferred to be somewhere else rather than waiting on tables. The reviews all seem to rave about the river views but the bus is actually behind a floating hotel so the river views (certainly from where I was sitting) were completely obscured. There was no salt, pepper, salad dressing, chilli oil etc on the tables – none of these items were offered to us so my friend had to go downstairs to ask for all of these things There is no toilet on or outside of the bus. I was told we’d have to go into the floating hotel to use their loos! The food was nothing more than mediocre unfortunately. The staff didn’t really seem to give two hoots about us or our custom in all honesty. Their English, on the whole, is very poor and, despite us asking for guidance with the menu (size of starters etc), the waitress did a very bad job of advising us what to order / what sizes the portions were so we felt that we ended up with a disappointing selection of food: Bruschetta: the tomatoes were completely tasteless. The bruschetta was half the size of (but more expensive) than the garlic bread (which was lovely incidentally - the best thing on the menu!) The “Salmone” pizza wasn’t too bad and was covered with smoked salmon, tomatoes & rocket (I couldn’t taste gorgonzola which was meant to be on it too) – I thought it was curious that the waitress didn’t think to mention that this pizza was covered with tomatoes & rocket when we ordered a rocket & tomato salad to accompany it! £7 for a salad of exactly the same ingredients as the salad topping on the pizza we ordered... and no dressing on offer either! The “Friarielli” pizza had no tomato or white base so it was very dry. The sausage looked undercooked and the pizza was covered with what looked like cooked kale (I can only assume that this must be friarielli). My friends thought it was awful and left most of it. One of the waiters came to take another order of (very expensive) drinks (£7 for a single shot of gin with no mixer!) and completely forgot to bring them to us. As we had to leave to go to the concert, I asked the waitress about 10 mins later if he’d forgotten and she said “that’s why I was coming to see what you wanted – his English isn’t good so he didn’t understand you”! Needless to say we decided to leave at that point and get another drink somewhere else a bit more organised! I thought £84 was very pricey for a less than average meal and one drink each. We didn’t complain as a) it’s embarrassing when you’re out with what is supposed to be a special occasion with friends and b) we didn’t want to spoil our special evening. It was only later in the evening that we all discussed the meal between us and realised just how bad we all thought it was. I feel embarrassed to have chosen the venue to my friends in all honesty. If language is a barrier, we all felt that it would be really helpful if some photos could be added to your menu so that customers know what food they’re ordering. All in all, we didn’t enjoy the experience at all and therefore wouldn’t recommend this venue unfortunately – I wish we’d eaten in the O2 tbh – at least there is a good vibe there. A shame really as, with some more love and attention, this remarkably quirky venue could be wonderful. Sorry Heroica Lounge – just letting you know how we felt!

The pizza at Herocia Lounge was great, good sized pizza for a good price. The views of the water were great, and the interior was unique!

We enjoyed great pizza and amazing service from this unique venue. Well done 👍 We attended the WTM and this was our meeting venue for 2 days