Zizzi - Westfield Stratford City in Newham

Happy the Manager was absolutely amazing and very accommodating. I would happily recommend Zizi's.

3 of us ate here Monday night. Food was very good and tasty. Particularly enjoyed the sharing platter for a starter. Would eat here again.

Having nearly left because my daughter’s chosen meal was not available, Marco the manager came over and made a bespoke meal to satisfy my fussy eater. My hanging chicken skewer was amazing (only a starter but huge portion) and Marco did not disappoint with the tiramisu espresso 🍸❤️ thank you!

We had a lovely family lunch and was served by Laura, who couldn't do enough for us, she's a real credit to the company, the food was hot and delicious, we will of course be returning thank you

I had such an amazing experience, especially thanks to Marco, he delivered a great service. The food was also on point

The manager Marco is amazing he’s so helpful and knowledgeable about zizzis he makes the experience great. The other staff are really accommodating for allergies as they ask as soon as you sit down so can assist you. The food is wonderful and service time is great.

Amazing atmosphere, good food. Marco the manager has been so kind and attentive. Well deserved 5 stars *

Laura was really helpful with our dietary requirements. Well done.

Ruta was very kind, the delivery was very quick and food was very good

Great food, service amazing. Ruta and Angelica were extremely friendly and kind. Best choice for lunch in westfield.

Ruta was very nice 😍 Food was excellent ! 😘

Great service and food , Srishti served us and she was very kind polite and helpful.

Whole staff were lovely, Steve was great! Very friendly, chatty and helpful. Great food too

Lovely and very helpful waitress Ruta, great service and good.

Extremely disappointed with the “ 6 layers Lasagne “; on the menu there is a picture of an actual 6 layers lasagne that looks amazing; what you actually get is a very Hot Pan on a plate with something that looks like a lasagne soup !!! Yes like a soup. See pictures attached!!

Good service from the staff but the quality of the food for the price was not up to scratch, food really poor would t recommend

The foods are very delicious, they take care of people who have any kind of food allergy.

Steven and Happy made mine and my friends birthday special, great service and polite.

Great food, great service, thank you Happy and Steven

Marco was excellent so friendly and kind!! Made our friends birthday special. Thank you.

Great service from vinny and the team!🙌🏾

The best pizza I ever tried! Also please try their salads! Amazing service- this is definitely “YES” and we will definitely be back again! Thanks especially to Steven for the service he provides!

Been here with a party of people- Steven organized our stay at the top. Thank you 🙏🏻

Great service, Steve made it a great experience

Service was excellent Steve really made the atmosphere I’ve got to come back here with Family 💚

Visited with friends and had a nice relaxed meal, menu is wider than I remember from last visit with a fair Veggie choice which suited one of our group

We had a table pre booked but was still asked to wait 15/20 minute, can accept this as it was a Saturday night. After being seated the manger was the only person who could even take drink orders because of one person having an allergy. Can accept the food but not taking drinks orders was a bit much. We ended up waiting 40 minutes for any waiter to come and take our order. Was over an hour before we got our drinks. Within two minutes we had waiters coming to the table with wrong orders. We knew what we ordered but the waiter was adamant we were in the wrong, for him to take the food away. This happened three times, before our food came to the table. The waitress who brought the drinks did not know what they were and caused more confusion as we had to check our bill and make sure they were correct. The main food came before the starters. Even the children starters of raw carrots and cucumbers was brought out last thing, which is crazy as they should only take 2 mins to prepare. FOOD IS OVERPRICED for what it is, and not worth it. Not one staff member come and asked if anything was okay or if we needed anything, once we received our food, which we did. Simple things of getting cutlery was a hard task for the staff as they didn’t seem interested. Could understand if people at the table were being rude or disrespectful but this was not the case. The music played was also a bit out of character for an evening meal. Playing ‘The Streets, and Wiley.’ Seemed more like pub or party music. Would not recommend this Zizzi at all.

We had a discount code for two £5 regular pizzas. We paid an extra £2 to upgrade one of the pizzas (the longer one in the photo) but when cutting and comparing the pizzas the total size was pretty much the same. This was a bit disappointing. Regardless, the flavour was ok.

I come to this restaurant on a regular basis, and the service has always been good. Every single time. The service from Ruta was amazing, she is very friendly.

Impromptu lunch with my family on a Sunday afternoon. Got a lovely table and Ruta looked after us with food and service. Everything was lovely, great portion sizes and service was 10/10. Will definitely be back! Special thank you to Ruta who was very helpful! Thank you!

Ruta gave us an excellent service, friendly and professional

Love food from this restaurant I recommend and staff is very friendly

Exceptional service by Angela! She’s a fire star 👌🏽👌🏽👌🏽👌🏽 she knows everything about the menu, and the service with her it’s very quick . For sure I’m gonna come back

The food was okay. The restaurant was understaffed and had very bad service. The ingredients are not fully mentioned in the menu card. The staff was a bit rude and not at par. They added an optional team tip without even asking us which is really wrong. Never visiting them again. Not at all recommended restaurant.

Ordered food that I had had previously in a different zizzis and it was not good, small portion and cold, no condiments offered or grated parmesan offered, yet a couple who came in after us who were hugged by the staff, had at least double the portions we had. Plus grated parmesan, black pepper and condiments, staff were all over them and ignoring other customers, I get that they obviously knew this couple, but all customers should be treated the same. Other customers were also not offered any condiments either. I wouldn't go back to this zizzi restaurant again

My choice of eatery was really quite random and spontaneous, but this was one of the very few venues at Westfield that I had not yet tried, so I thought I would give it a go. I remember past visits to other outlets in the chain and they have always been pretty good. Somehow, this one was rather lacklustre. I visited on a quiet Friday afternoon, in that period that is something of a lull between the peak times of lunch and dinner. The restaurant was nowhere near at capacity, with only a few other tables occupied, but whilst my servers were all perfectly polite and courteous, I found the service rather slow, and slightly inattentive. It took rather too long to order a drink upon being seated and then rather too long between courses. No one asked how my meal was, and I was not even offered dessert - I had to ask for the dessert menu. So, it was all a bit sloppy and lackadaisical, which doesn't bode well in any customer facing environment, yet alone a restaurant. To start, I decided to try something from the 'signature cocktails' menu and was intrigued by the strawberry Aperol spritz (Aperol, prosecco, strawberry, soda). It took rather too long to arrive and when it did, it was disappointing. It was actually lukewarm, because it had only a few little cubes of ice floating around at the surface (see picture). The lack of ice also had the effect of making the glass look only half full. Clearly it was not prepared by anyone who knows anything about mixology - temperature is key (hence, shaken, not stirred, for those who have no idea why it makes any difference). The result is an insipid, semi-warm liquid that tasted like boiled sweets. Now to the food. Whilst it was good to see many of the old Italian classics on the menu, there were a few interesting twists amongst the usual pizzas and pastas. I started with the King Prawn Spiedini, described as 'Harissa marinated king prawns roasted on a skewer with spicy sauce to pour over'. What I was not expecting was the skewer to be served suspended vertically from a metal contraption - all rather theatrical and vaguely ridiculous for five king prawns and half a lemon (see picture). To eat them means removing them from the skewer first - a somewhat unnecessary extra step. The prawns themselves were delicious and the sauce was spicy, but not overwhelming. As an alternative to pasta, I order the Chicken Milanese for my main course, described as 'breaded chicken breast with Tuscan-style new potatoes, green beans & spinach.' This was just OK. The chicken was hot and crispy and quite substantial, but served with chips or potatoes and spinach, the overall dish was a bit dry. I couldn't help feeling it needed some kind of sauce (see picture). For dessert, I was intrigued to try the white chocolate and raspberry tiramisu. Being something of a tiramisu connoisseur, I expected something a bit more sophisticated. What I got was not really reminiscent of tiramisu - certainly no hint of mascarpone, not much evidence of white chocolate either, but plenty of squirty cream and raspberry sauce (see picture). With the final bill coming in at £58, including drinks, that is not unreasonable. Interestingly, the now ubiquitous habit of adding 'optional' or 'discretionary' service charges is disguised as a 'team tip', although on the plus side it is only 10% and not the whopping 15% I have seen in some other establishments.

We were served by Marco who was very helpful and polite. 10 out of 10 stars for Marco’s service.

We got there 5 minutes late, but thankfully it was quiet. We were shown to our table, but we're told we'd need to order via the app. The food did arrive very fast, but again, payment was via the app. The bill had a service charge included, which I disagree with, as we received minimal service, and for a run of the mill pizza/pasta order, found it very expensive.

food was lovely thanks for marco!

‘Happy’ was our waiter, he was brilliant, so friendly & attentive, food was tasty & reasonably priced, we were served promptly

I loved the food and the environment but what make my day was the interaction with the staff and manager, just brilliant

I loved it place was amazing cery good quality food

Staff are amazing food is amazing cannot fault them at all!!! Defo recommend coming here food is amazing drinks are too!!!

Food wasn't that great. Calamari was very bland, thank christ, there was the garlic sauce with it for flavour Special carbonara (5 cheeses) the first dish came out with raw pasta, but I was given a replacement dish, but the flavours were not special and was just an okay carbonara. Overall, I have given zizzi a two, not great food. The service was okay, but the atmosphere was good. Also please note that they have an optional team tip (can be removed to save money if you feel the service was not great), but there was no service charge.

The person that took our order looked like she had no faith in the food, poor attitude. Calamari was bland and the sauce made up for it. After my boyfriend got his food the pasta was undercooked (chewy/hard) and had to be brought back the server(red brownish hair) that took care of that was amazing (thank you). My pasta was not amazingly good, very basic, classic 4/10. Then not too long after eating the food, our bellies got upset, so the server had every right to not have faith in the food. In addition to that we were waiting 10 business days to be served , to get the problem fixed , and to pay, it was like we were forgotten customers. We tried to ask one of the servers(tall male) for help and he completely dismissed us. Never going again. Also ended up paying the optional team tip that only 1 person deserved.

Great experience, I can only recommend to try out. Food was always fresh and delicious, fast service and kind staff including their manager Steven who makes sure that one enjoyes the stay and have every dish/drink on time delivered as desired.

Order starter and main courses Half way through our starter they brought our main course and said it has to be done like that because head office says so Kitchen is on a timer and they need to turn tables Place was half empty From start to finish we was in there for less then 50 minutes just rushed all away along

Was going to have the sea bass, untill l found out it was ONLY 1 fillet ( one side ) And for £17,50 l would expect a hole fish (2 sides ) so that was disappointing. I ordered the pork £17.40 which was tasty but a small size with a small amount of veg and potatoes so agin very disappointed So l wouldn’t recommend value for money at all

Bastien, our waiter was excellent and very knowledgeable about the menu.

Lovely food and brilliant service from Akshay who was very quick and attentive, thanks a lot

Thank you Happy for making our little party a success! Lovely food, great service and an amazing atmosphere.

Thanks Happy for helping us today!!

Had a really good meal, with absolutely great staff, who were friendly, helpful and provided wonderful customer service. All four of us really enjoyed our time at the restaurant and would certainly return and recommend the place

Pizza and horrible paste, without taste. Don't waste your time at this restaurant. Very bad food. Very dirty bathroom.

Visited 21st June 2024. Located on upper part of food hall. Didn’t wait to be seated. Drinks order taken straight away. Selected from three-course menu deal for £26.95. Food was tasty and good value for money. Slight mixup with the bill (added the dessert), but corrected quickly.

Great customer service from Angela! A star of the Stratford Zizzi team!

My daughter took me here after a movie for Father's Day. Impressed with the vegan options. I loved the vegan lasagne, though it was very pricey. The vegan meatballs starter was delicious too.

King prawn spiedini and linguine were great. I was craving king prawns and got exactly what I wanted (with the lovely chilli oil on the side!). Service was excellent. I was promptly greeted upon arrival by a lovely, smiley hostess/waitress, Nikita who was so kind, helpful and efficient. I hope she gets recognition for her hard work as I never saw her stop working for a second. She was not only looking after the customers, but also cleaning tables, resetting them etc. She is such a lovely presence to be around and I will certainly be back again when I am free. Keep up the great work and smiles. See you again soon! :)

Absolutely amazing. Experience with Ruta was fantastic. Thank you for service.

Great food and great service from Ruta.

Ruta served us well and was patient with us in our indecision.

We’ve had some not so good times here but today we thought we would give it one last try. From the moment we walked in was so very friendly and warm guy joked with us as he sat us down and the lovely lady with dark hair on today Wednesday 12th June at 4pm was so sweet we will be back. Amazing team today and food was good

The food and atmosphere in Zizzi's Westfields Stratford, was great as usual. Especially as we were celebrating a birthday. Our server Happy did a very good job of making us feel very welcome.

Evelyn was a very helpful waitress and got us our 50% off our meal!

4* for service simply because they were really busy and didn't have enough staff, but the staff that were there were working incredibly hard and were very pleasant, and the food was fabulous

Good chat. Front of house guy was excellent.

Tasty meals, generous portions, very clean restaurant and bathrooms. Have visited several times before, never disappoints. Today we were served by Akshay, who was really helpful, attentive, friendly and professional.

Service was very good and staff friendly. Good was lovely

Was looking for a healthy option and Zizzi’s delivered. Presentation was fabulous and it tasted as good as it looked.

Really nice place, nice atmosphere, food was very nice, good seating area

Akshay was our waiter and he could not have been more attentive & helpful. He noticed I had been served the wrong wine before I did and had it changed immediately, then when we tried to join the Zillionaires Club to get our free garlic bread and the app wouldn't work he still honoured our free garlic bread! Food and service we amazing 👏🏻 Thank you Akshay and the team.

Food was cold, staff apologised sorted out new meal and took drinks off bill. So handled very professionally and didn't make us feel a nuisance.

Nice food, nice place, very nice people too, especially customers service. Thanks Faizaan for being so friendly with everyone

Arrived on Friday 31-5, to a half empty restaurant about 5ish, hoping to precede the " dinner rush". Service was a bit slow at first, but when the order was in, the food came pretty quick To be fair. Cocktails were nice. The pizza could have been hotter, seemed to have been put on a cold plate. Head waiter was polite on taking our order, and said we wouldn't be charged for one item on the menu due delay in the ordering process (I think he said the side dip costing £2), but the item he said would be free, never arrived on the table! Anyway its the thought that counts. Overall experience - food was satisfactory to good, could have been served/ presented at the table better. Service impersonal and bit chaotic. Several staff seemed to be arriving or leaving around the time we were ordering but with no clear table handover process, we seemed to be overlooked several times. Restuarant decor looks tired, coloured sears looked grubby - all needed a good clean and re-furb of you ask me. I got the impression these types of restuarant in Westfield are so used to a wide and busy and differing customer base, they've forgotten the need to maintain a loyal customer base. Would I return to this particular Zizzi ? Probably not - there's better out there - trust me !

Great place for quick lunch while shopping. Shout out to Ruta which was very nice and helpful. We will be back :)

Great vibe, lovely service and wonderful food. Really enjoyed the calzone pizza and cheesecake. One of the staff member called 'Happy' was great!

Amazing food very relaxing atmosphere and warm and friendly staff specially Happy was kind and accommodating.

Staff were polite and well mannered even in a busy atmosphere. The food was delicious showing time and dedication. Would highly recommend.

Really lovely service from Faizaan and Evelyn!

Evelyn was the most excellent host , very friendly and joyful

Headed out after a big day, about 7.45pm. Wandered around Stratford trying to find somewhere that catered to our vegan diet. Finally found the Zizzi restaurant, with a good number of vegan options for starters, mains and deserts 👍🏽

Lovely dinner carb-loading before a big hike tomorrow for charity. Happy was very helpful and patient with all our vouchers!

Non existent front of house service. No one to attend potential customers to inform of waiting times. Staff talking negatively about each other under their breaths but loud enough for customers to hear. Very unprofessional 30.05.24 at 13:25pm. Avoid.

Fantastic dinner at Zizzi’s Westfield Stratford on a busy Sunday afternoon. Steven our host was fantastic and made our Birthday celebration feel so much more special. Will definitely visit again!

Service from Parul was excellent on the 28th May. She was very accommodating and attentive to us as we had come in with a toddler and a newborn. Looking forward to coming back again

Usual high standard of food and very friendly atmosphere. Particularly noteworthy was the excellent service provided by waiter Akshay. He was very prompt, friendly and helpful. He also kindly guided us through the “Zillionaires” app and how to spend the points.

Family atmosphere, great food and price.

Great hospitality from Steve and Laura ♥️

Great meal - great service - Happy the waiter was very helpful and friendly - thank you

Really great service from Happy. He was really friendly and provided a great help choosing dishes.

Ruta was an awesome host as were her colleagues on the day. Unexpected huge portion size for the money and great quality..happy to visit again soon!

Great food and amazing service from Akshay and the team. Certainly recommended.

The food is very nice and the staff are pleasant and helpful. The only issue I had was mould on the sink and hand dryer in the female toilets. I saw it there on two separate occasions so I wonder if the kitchen is cleaner.

Really great service with friendly and fun staff.

Ruta was very quick and helpful will definitely be coming back again

Would like to thank the manager and staff for an amazing visit for my friends hen do. Lovely staff, friendly atmosphere and a warm welcome for 10 ladies.

I went today in zizzi Stratford, Very good food and service,I really enjoy so much, excellent service from Luxha with very big smile in her face.

Ruta and the team was the best, very friendly and fast excellent service! Enjoyed the time so much with my husband 🥰

Ruta, aida and Steven were all great!

Happy our server, was really nice and made sure to check on us