Helen Street Chippy in Salford

Apparently a bottled drink and a cookie are not part of the meal deal.. Had a steak melt Cookie and bottled drink (Robinsons) charged £10.04 . Asked the server about the £9.79 advertised and got told the bottle drink is 30p extra . I didn’t do well in maths at school but this is a rip off .

Worst experience I had yesterday. I come to this subway occasionally, never had any problems issue with anyone. But on this faithful day, the stars were not aligned with me. I came in to order my usual breakfast which is 6 inch Italian Hearty bread with 2 pouched eggs. A young lady was attending to me. She asked what salads do you want in your sandwich? I answered onions, sweet corn, lettuce and green peppers. Straight away she said “you are only allowed 3 choices of salad for breakfast” Now let’s give some context to this issue. I have never been told that ever before and I have been going there for years occasionally for breakfast. I simply told her that’s a bit outrageous as I have never been told that salads were limited for breakfast. She still adamantly insisted that the salads were limited to 3 for breakfast. So in order not to continue with the back and forth, I offered to pay extra just to have my red peppers included in my sandwich.. she declined and said “who even adds lettuce and green peppers in their sandwich ” ..I was shocked when I heard that come out of her mouth. I felt insulted and that was so rude of her to say that to a customer, I was so annoyed. The were other staff in the building controlling the other store, they came to ask what the issue was? I explained to them and the first thing I heard was you have to listen to her. I felt that they didn’t come to listen and resolve but to escalate the issue. So basically they asked me to leave the premises because I was furiated with their behaviour. This is shared incompetence within all the staff present yesterday as they saw and heard everything that happened yesterday..My Question here is where is the employees discretion in this situation to use common sense? I am now aware of the breakfast rules about only 3 salads. But was that information relayed properly? I would say No. I am always against the slogan “ Customer is always right” because I am aware that some customers abuse power and feed off entitlement. But in this case I just wished the employee used “Common sense “ and discretion to de escalate the issue.. even when the customer offered to pay extra. What difference would it make adding 2 or 3 slices of red pepper. I felt really disrespected and that really changed my mood for the day . BAD BAD EXPERIENCE! The worst is no parking! I have managed to endure that for a long time but yesterday was the last straw for me. Both female staffs handled the situation unprofessionally. I WOULD AVOID THIS PLACE AT ALL COST!

fillet was too much salty. Felt like they didn't filtered the breading. They sent a very large and extra portion of fries instead of regular one.

I ordered pizza meal deal tonight , 2 pizzas, garlic bread, 2 fries and 2 cans. Amazing value and amazing food. Brilliant customer service and friendly driver. Keep up the hard work guys!

The name sounds similar to Kentucky Fried Chicken but with Shake House. What the hell is going on?