Based on 423 opinions finded in 2 websites
Based on 423 opinions finded in 2 websites
Nº 1160 in 1625 in Cardiff
Nº 191 of 255 Other cuisines in Cardiff
Opinions
Said I was too drunk to enter (I had 2 pints there is a million better clubs in Cardiff. Please do not come here
Finn Jackson-Moore . 2024-10-19
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Teddy was the best!! great host for the quiz night. so friendly !! we <3 Teddy xx
Scarlett 5277 . 2024-10-08
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The tower 🗼 beer ! What an experience. What a deal
ahmed njifenjou . 2024-10-06
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The host Maddy was super helpful and made me feel special. The manager Coco made made me have an extremely pleasant evening.
Lucian Ellicott . 2024-09-22
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Bad door staff. Don’t wanna let you in for zero reason.
Tanner Harris . 2024-09-10
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Not my vibe. Lots of students and people of all ages. Lots of seats and different floors if you have a large party though. Cocktails not great served in plastic and over priced.
Maria Emms . 2024-09-08
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My daughter had her ID taken from her by bar staff after she bought a drink, I have been in touch since, communication has not been the best and apparently they can’t find it. She has had to cancel a driving test due to this so thanks Heidi’s.
Lisa Ball . 2024-08-25
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Excellent bar. The beer towers are amazing.
Alan Leach . 2024-08-12
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I found several curly hairs in my drink. When I told the bartender they told me I was lying and made me leave. £7 entry as well! Poor service and management. Would not recommend to anyone. Much better places in Cardiff.
Julian Roland . 2024-08-11
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Early evening so quite quiet. Beer was ok.
adrian church . 2024-08-03
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Quality bar, bar staff and security staff are super friendly. They make a good cocktail, had an expresso Martini and it was top notch. Atmosphere was amazing, good music and everyone having a good time.
Dominic Bromley . 2024-07-21
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Great staff and good outdoor seating for drinks on a hot day
J king . 2024-07-20
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Like being at the October fest. Good music and seating indoor and out.
Lee Edmunds . 2024-07-17
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Georgië and daisy were fantastisch Will return all beautidul and Alex the post man for cake
Andre Lokker . 2024-07-07
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First time to visit the bar and I was comfortable the atmosphere was subdued interior was a poor attempt at replicating a German beer house overall felt like it could do with some oompa
Tony Birkby . 2024-06-15
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Lovely atmosphere great service
karen lee . 2024-06-12
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Nice place with a dance room upstairs.
Dennis van den Broek . 2024-06-08
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Came here last night with my sister from Germany. I stopped to help a random girl who was unwell. This was apparently the worst thing I could've done as the bouncers said I was part of that group (people throwing up on the street). I wasn't, I was just trying to help a girl who was unwell. They then gave the whole street a notice that I was not allowed into their establishments despite drinking no alcohol all night, only because I helped a random girl who was being sick... Keep this in mind...
Luca Wodtke . 2024-06-03
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German bar in the heart of Cardiff. Great beer . Large outdoor seating. Sadly the staff are more interested about their plans for later than serving. Still worth a visit.
Mcmc Mcmc . 2024-05-27
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Lovely bar with decent priced drinks. Live music on Saturdays and a great atmosphere. Toilets need a little updating, the push taps moved a bit when using them and the urinal was missing a trap. This was the second time we've visited and we've enjoyed both times. Staff are friendly and bouncers were straight onto the trouble starters when needed.
Alan Evans (Alan_evs) . 2024-05-26
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Wonderfully unfriendly service Fortunately, there is a beer in the evening
Bernd Gormanns . 2024-05-23
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Great couple of beers (Tiny Rebel pale ale) & not too expensive.
Chris Osborne . 2024-05-06
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Recommended by a trustworthy source!! A cozy but lively 🙂 atmosphere, different sections have slightly different vibes. Live gigs, dancing, chillout booths and bar staff were friendly. Hats off to the security, very polite and you definitely feel safe!! Colleagues were very happy for a big night out.
Papia Roy . 2024-04-25
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Good pub with good music and five beer taps along with a multitude of bottles to make cocktails and mixed drinks. Spacious terrace with large wooden tables
Blas Morris . 2024-04-15
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Always the best vibes, amazing staff and door team are so lovely. Great selection of beers and do a cracking pina colada
Sophie Fieldwick . 2024-03-22
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Had a really lovely night, the staff were all friendly and went above and beyond to help make my partners 40th memorable. Would definitely recommend and return , if not just to see the dances on the bar!
Lauren Parsons . 2024-03-20
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Proper German themed bar right in the centre of Cardiff! Pretty reasonably priced too. Table service as well. Great on a rugby match day! Nice outdoor seating area. Serves Lowenbrau which is a proper German beer.
Joe Casley . 2024-03-11
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Terrible door staff, asked if it was free to come in as it was my birthday as I received an email about it and the bouncer said to ask the people at the front selling tickets so I did. I then ended up getting kicked out by the bouncers because I asked? Horrible treatment do not recommend. Cheers Heidi’s Thankyou for ruining my 21st birthday 👍
Horace Hopper . 2024-03-10
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Love this place, so much fun, cheap and very cheerful for all ages
Leighanne Baker . 2024-03-08
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A busy but fun place. Well worth the visit.
Liz O'Neill . 2024-03-07
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First time there on Friday night. Was a chill place at 6 to 7 or so. Had the beer tower and some extras. Waitress was pleasant and the live perdormer wasn't bad either. Definitely coming back.
ReviewItAll . 2024-03-06
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Women be careful of this place, I was spiked while in Heidi’s. I would never go out with my girl mates here again as I know they wouldn’t be looked after properly if anything bad were to happen. Staff were appalling, medical woman sat there and accused me of being on drugs the entire time. I don’t understand why you would employ medical personnel when they can’t do their job, I probably should of had a ambulance called but instead I got her and a bouncer who couldn’t close the door (so everyone in the club couldn’t see the state I was in). Due to her accusation that I was on a certain type of recreational drug I didn’t get the treatment I needed. The bouncers were just as bad, we went back to retrieve a lost item about a week later, and the bouncer with a beard refused us entry. We explained that we wernt even trying to come in, but that the police had done a drug test a few days prior( was negative for all recreational drugs and goes back 7 days) once they said what they wanted, they completely refused to listen to anything else, the two bouncers on the door literally looked at the sky while we were talking to them to avoid eye contact. It seems like the medical woman said one thing and then all staff just jumped on the bandwagon despite it not being true. I agree with other reviews that the venue is great, but the staff are awful. I used to come here a hell of a lot, with my friends, family & work colleagues. There have been instances before of similar treatment explained in other reviews, but never as serious as this. Will not be returning.
chloe . 2024-02-22
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Quick and professional service absolutely amazing.
Logan Maguire . 2024-02-22
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Great bar, excellent beers, great atmosphere, staff friendly, great location, cool spot.
john davis . 2024-02-17
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Great bar with an amazing atmosphere.
Cliff Allan . 2024-02-11
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Lovely bouncers and bar staff. Had an incident with a man making me uncomfortable in the club and they dealt with it extremely quick, kicked him out and made sure I felt safe.
khate de castillo . 2024-02-10
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Peach beer on tap tastes great 👍🏻
Nick Gould . 2024-01-17
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Great! EXCELLENT SERVICE! BAR STAFF WERE FAB!
Shaun James-dryland . 2023-12-25
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Quality place , excellent staff , friendly crowd , great live music
keenraver69 . 2023-12-23
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We booked a table here for our Christmas works night out! We didn't have food, so I can't rate that. But the place was great! The music was great, the staff are friendly and helpful. The deco is quirky and we had a lovely evening!
Sara Anne . 2023-12-13
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Enjoy a might out in Heidis. Always really busy and has different levels also.
Rob Francis . 2023-12-10
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I was served by an amazing bar tender called Georgie, she was kind, quick on the job and particularly effective. I have not experienced a night out with a bar tender like Georgie and could not ask for any better, she has genuinely made my life experience at Heidi’s way better than I could imagine, thank you again Georgie!!
logan hammond . 2023-12-08
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If I could rate the service zero I would! I know Saturday nights are busy but if you don't want to be there then get a job in McDonald's. There was one particular blond girl that stropped and acted like my 10 yr old daughter just because I asked for a glass of cabernet sauvignon. All because she had to go get another bottle as I denied the merlot and when she came back she slammed the glass on the bar and half of it came out the glass. Why do these girls work behind the bars with attitude?! Also her cocktails were repulsive. Do not dine here.
Daniel Hinson . 2023-12-06
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Great place, very busy on a Saturday night 🌙 amazing atmosphere, great choice in drinks 🍸
Kevin Robert Brown . 2023-12-04
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A bit pricey for students but lovely staff and a good atmosphere
Isabel Humphery . 2023-11-26
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Really enjoyed it in there. Had a good night.
Lee Price . 2023-11-17
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We booked a table for 8 and got given a booth that fits 6 people at a push, then the ones stood up were uncomfortable and their shoes were sticking to the floor, disgusting. It was a bit too crowded and because we couldn't all sit down we moved to a table upstairs, which was better. Service was slow and when we arrived we were not welcomed, infact felt awkward. However, Cocktails were nice.
Elle Wilks . 2023-10-26
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Fantastic night life @Cardiff! Cool place to chill.
Cornelius Ndubuisi . 2023-10-22
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Rude staff, refused entry because I was apparently was “too drunk” because I couldn’t name the bars I had been to prior (I’m not from Cardiff). I was not acting any different from anyone else in the queue but got picked out as a problem but then couldn’t actually explain why I was a problem. All staff members decided to gang up on me despite not knowing the reasons for not letting me in.
Bethany Evans . 2023-10-22
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First time in here for a stin of cider! Very good 👍 love music also being played for a Saturday evening
Rebecca Stainton . 2023-10-16
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The security staff on the door should be ashamed of themselves . I am an older lady in my 50s I was meeting work colleges in the bar last night Sat 14th . I was on my own it was 9.30pm and I had a drink . But was not drunk and perfectly fine . I went to walk in and he said you are to drunk I can't let u go in I don't like the way you are presenting yourself . I was so embarrassed and nervous to be in Cardiff outside a bar . I tried to explain that i couldn't under stand why he felt like that . He refused to answer me . I did call my colleges and they came out thank god . If they treat an older lady in her 50s this why . What chance do the younger generation have . I am still fummi g over it and embarrassed
Claire Hobbs . 2023-10-15
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Great pub, excellent atmosphere, loads of fun.
Mark Price . 2023-10-11
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Don’t go there alone, 52 years old, sober but not allowed in for safety reasons! Had to call friends inside but didn’t seem worth the effort!
Chris Jones . 2023-10-07
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Worst place in Cardiff by a mile, bouncers wouldn't let us through the door for being drunk despite we were stone cold sober. Avoid at all costs and go anywhere else
Robert “Rowe237” Rowe . 2023-09-24
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Bouncers accusing groups of men of being on drugs or being over intoxicated for no apparent reason. Stood aside and watched as more men just turned away, women allowed straight in. Do not recommend.
Jake Moran . 2023-09-24
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Ha egy igényes bárt keresel, ide is gyere be🤣
Zoltán Cziráki . 2023-09-09
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I had an incredible experience with Gethin Lewis! His customer service was top-notch, providing a level of attention that truly made me feel valued. The drink I ordered was not only amazing but also incredibly affordable. The prices were refreshingly reasonable, and the cleanliness of the place was impressive. To top it all off, the student discount they offer is by far the best I've ever come across. Heidi’s Bar is definitely my go-to spot now!
Heriberto De Lacruz Diaz . 2023-08-28
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The premises is very modern and well designed, the owners must spent a lot of money to do this place, but unfortunately the staff need to be reviewed, specifically the security, the head security or the manger is very rude and unprofessional, he thinks that he's giving a favour to the customers , and have no respect to the customers and his colleagues , I been there few times with friends and family and we liked the place but unfortunately we will never go back there again because of that staff member, what a shame for heidis.
Soufi Sardoune . 2023-08-27
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We had an excellent deal, two beers for £8.50. We really enjoyed the atmosphere and the theme and had our beers in the traditional steins. Great seeing people receiving their drinks with fireworks! Highly recommended if you want a night our with fun atmosphere. Pretzels.
David Darkin (Darkin Architects) . 2023-08-11
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Fantastic atmosphere in the bar as we waited for the England Wales game.
David Rowe . 2023-08-08
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Security guards rejecting all boys for being on 'packet', dispite not even looking at them properly. About 30 boys rejected on Saturday night in 5 minutes for all being on apparent drugs, when some of them had not even had a drink that night. Self proclaimed Manager, Matthew Williams and his 'bouncers' ought to be ashamed of themselves.
elliot jones . 2023-08-06
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Stopped for glass of wine and beer and sat outside. Lovely!
Nick Jordan . 2023-07-23
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The bar staff and helpful and always ready for you but the stand out staff were the door staff so helpful understanding and had so much patience with people is was unreal. The door team were the stand out of the night the manager was such a nice guy and he and all his team were great to myself and all our stag party there cant wait to go again.
Gareth Lee C.O.P.S Dip MIpsa . 2023-07-02
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Quick lemonade while waiting for train
David Crawley . 2023-06-21
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Bit gimmicky for me but each to their own. Atmosphere was good though.
Rick Wilson . 2023-06-20
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Sticky tables but great atmosphere. Good beer and cocktail offers on event day!
Thom James . 2023-06-20
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Awesome. We had the tower 7-pint lager.
Les Spaine . 2023-06-17
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Fun place to spend a few hours on a night out. Not expensive.
Phoenixpooh . 2023-06-09
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Horrible experience, staff very rude especially the security guys. They have let us order a new set of drinks only to push us away as soon as we sat on the table. Been rushed out and didn't had time to wait for my uber so I got in my car waiting for my uber as i was freezing. The security called police thanking i will drive even tho i havent moved and even tho I had a receipt waiting for a pick up . It was a whole mess and a horrible night overall. I will never go back. Don't go there with your car , especially if you are not white.
One A . 2023-06-09
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Absolutely love Heidi’s bier bar! Such a good venue, speed of bar is incredible, the interior and exterior decor is second to none and special shout-out to the manager Hugh who kindly told me where he shops for his stylish clothes! Boo hoo is lucky to have him!!
Tom Jenkins . 2023-06-07
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A friend of mine recently visited with a group of her friends for a joint celebration of her 30th birthday/her friends hen do. She is deaf and when trying to talk to the bar manager about a booking she was mocked by him as he turned to a colleague and said “She needs to learn how to talk properly” and he laughed in her face. Needless to say I am beyond disgusted that this is how someone with a disability was treated at this establishment. Most companies go out of there way to accommodate people with difficulties, but what happened here is absolutely unbelievable! Life is hard enough for people with disabilities, and my friend already had low confidence due to how she will be perceived, and now she doesn’t want to go out again. I’m absolutely livid and I will be pursuing this further!
Natalie Moorhouse . 2023-06-06
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Where do I start? Hugh Hugh Hugh. What a man? An awful one. This man needs to learn customer service skills, kindness and compassion. This man took the mick out of a deaf woman. Our friend is deaf and was trying to explain our booking reference. To which he replied to another mate, get her to talk properly. He already knew she was deaf at this stage as it was addressed. He was laughing and smirking. Then he picked on the rest of the group. He didn’t allow us in despite having a booking. Saying one of us was too drunk. We weren’t. Yet people were swinging from chairs outside etc. unprofessional. Hugh has to go. He’s horrible. Awful place.
Joshua Hilton . 2023-06-05
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Very cool bar always popular and the industry discount really makes it good value
Sam Sultana . 2023-05-31
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Visiting from US state of Virginia. Absolutely the best time we've ever had. Happiest people, music , drinks, and all around good feelings . You are best ambassadors for Cardiff and Wales!
Lorraine Miller . 2023-05-26
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Very fun night out, the staff and bouncers are all very friendly
Phoebe . 2023-05-22
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Great atmosphere and great beer.
Kevin Korsman . 2023-05-12
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Great vibe but they dilute their alcohol to such an extent that it should be illegal. Drank 6 rum & cokes, barely felt any rum even though I saw them pour it.
Denys Georgiou . 2023-05-07
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Disgusting how the bouncers treat the customers. Wouldn’t recommend
Sammy Bennett . 2023-05-04
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I have visited to Heidi's on the Saturday night for the first time. There was an amazing band playing live music. Every now and then, members of staff stood on top of the counter and danced and encouraged people to dance and it was real fun. I cannot wait to visit again.
Jacquelyn Tranchell . 2023-05-02
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Literally feel like Heidi's is just queueing for a pint simulator. Not horrible but not great definitely prefer other places. Only redeeming quality is the CBD beer and lauwenbrau beer
Kyle Fourie . 2023-05-02
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This place is so much fun however some of the staff there ruin it. We've been a couple of times and the staff have always been an issue. They claim you're too drunk and you have to leave when it's not true. Most of the staff there are lovely but there are a small handful who are miserable and 'have the power' It is a lovely little place, really quirky. The music is really good too and the dancing on the bar is fun, but some staff need a different job lol!!
SS Cleaners . 2023-05-01
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Heidis was the place to be before the change in managers. Multiple times people have gotten false accusations thrown at then given people a ban raging from 3 months to lifetime. They are refusing to provide any supporting evidence of their claims to the bans they have been handing out like candy. The staff have now multiple reports on them to their owners (REKOM group). Until things changes I would recommend avoiding this place if you don’t want to get refused entrance or thrown out for no reason😊 Heidis, do not bother to reply to this review with an copy past answer to make your self “look good”
Mango Musikk . 2023-04-30
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Every Friday they have a beach party with loads of offers. The Heidi burger is great value the staff are lots of fun. They even have a beach with palm trees beach balls and even parrots. It's a great fun place for all ages. Every Friday they have a singer and a great saxophonist. It's a real treat
Wayne Samuel . 2023-04-28
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One bouncer was really hostile and strange to a few girls in the group, made it uncomfortable.
Lola Jones . 2023-04-24
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Great atmosphere here, where i enjoyed a free pint
Scott Fitz . 2023-04-22
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Awesome bar and staff! In particular Haz (Harrison) keep up the good work guys 🤘🏼
Leah Owen . 2023-04-22
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I definitely recommend the Heidi’s, had an amazing experience. Hostess Fjolla in particular was smiley and professional. Loved the location too
Chiara Ciparelli . 2023-04-20
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One of the best places in town, always a great atmosphere when I'm there, chloe always smashing it with customer service hats of to her.
Rhiannon Beal . 2023-04-18
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Fantastic place whether for a night out or for just a quick pint (I say pint, if Haz is working he normally talks me into a few more !) after work.
Nick Bush . 2023-04-18
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Went for a couple of drinks with friends the other day. Great venue, with great music and drink selection! Staff are really welcoming, big thanks to Fjolla for going out her way to give us great service. Will be back!
Joseph Lupo . 2023-04-18
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Excellent place for a night out great music great atmosphere and staff especially Harrison.
Anthony Williams . 2023-04-17
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Best night in Cardiff, especially when being served so quickly and professionally by Tyra, knew my order of a razzy K before I even asked. They must employ magicians to harness such dark magic.
Archie Kimberley . 2023-04-17
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Excellent service as always! Especially from the manager top G Chloe
G K . 2023-04-17
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Heidi’s is my favourite place to go to everyone is so welcoming and the service is amazing. I would also like to give a special shout out to Harrison (Haz) always working hard and doing what he can to give the best customer service. Would highly recommend going here 😊
Disney Queen . 2023-04-17
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Great place and always a lively atmosphere my favourite place to go in Cardiff! The staff are so friendly and happy especially Chloe who goes out of her way to make sure I have a good evening.
Christiana Constantinides . 2023-04-17
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Love Heidis staff are all really nice and friendly especially chloe she was amazing and really made my experience 🤩🤩
Elsie Potter . 2023-04-17
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An absolutely amazing night out, good music amazing service from the staff. Chloe served us this evening and she gave us an amazing service. Would definitely recommend and we are already booking another night out there.
Emma Morgan . 2023-04-17
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Amazing for day and night drinking, reasonably priced drinks, great staff always up for a laugh espically Chloe what a girl
Rebecca Hall . 2023-04-17
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I love going to this venue on every night because of the gorg atmosphere and because coco always makes me and my friends feel so welcome 🥰
Glyn Searley . 2023-04-17
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Hats off to the bar staff.. witnessed some very rude ladies hassling one if the bar staff.. I did try and stick up for them but another member took control of the situation.. not what you really want to deal with trying to earn a living.. looking forward to my next visit
Kathryn Jones . 2023-04-14
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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Not impressed with their service on this occasion . I know there was an international match on but we were there at a decent time and they were not flooded with people. We ordered on their app and waited . 40 mins later and no breakfast . Asked the server who said meals were taking 30 mins . So , over time with ours . When she checked she said they were just plating up the last one ! 10 mins later I went back up to the bar , she went and checked and came back and said they were doing the eggs . Different stories and time delay was not acceptable to our party so I requested a refund which they did Staff on tables were lovely but it seems they need better management with their meals .