Heidi's Bier Bar Cardiff in Cardiff

This would have been 5 stars but for the attitude of one of the bar staff. Everyone else was really friendly, especially the ones bringing the towers to the tables. The barman however was arrogant and needs to go on a customer service course. I watched him ignore people and serve others who’d arrived after them and when they had the temerity to try and get his attention he said “we don’t do it like that here” and served someone else! Some of those he ignored simply went somewhere else.

Great place to go for both food and drink! Lovely atmosphere and if your there on the right night you'll even catch a quiz!

Great bar, but gets busy quickly. Recommend you book a table or you will be asked to move. Great music and big screens for sports

Friendly laid-back atmosphere with great drink selection!

Love this place. Great atmosphere with live music and excellent decor.

I was served by chloe and she was so so lovely. Was very helpful and good with recommendations.

Always playing great music, good range of drinks, staff lovely.

Comportamiento absolutamente impactante de un portero que cito "no tomamos tarjetas de ciudadanos como identificación". Él no cuestionó la edad de mis hijas, solo se lo quitó y le dijo que fuera a casa y se rió de ella. ¿Desde cuándo no es válida una tarjeta de ciudadanía? Ella no tiene una licencia provisional / completa y ciertamente no está usando su pasaporte al acceder a un bar / club. Ella se quedó sola, mientras él dejaba entrar a sus amigos que tenían identificación "apropiada". Comportamiento impactante de alguien que se supone protege al público.

A nice venue, busy on weekends. Lively but friendly. Staff were attentive to be fair.

refused entry because i was alone. waste of money coming to cardiff

Showed up late night for drinks was amazing

El camarero era muy amable y amable e interactuó con nosotros cuando estaba bailando, el del bigote, chico encantador y noche encantadora

Estuve en Barberas hace poco, fue mi noche de cumpleaños y pasándola bien con amigos. Fue a comprar una copa con su novia fue groseramente hablado por una mujer rubia de unos 20 años. Novia fue a poner su boca debajo de la fuente (no estaba permitido pero no nos dimos cuenta) , camarero nos grita y nos grita así que entramos en un poco de shock. Se queja al portero de nosotros y casi nos echan. Personal absolutamente asqueroso, desearía poder encontrar el nombre de la trabajadora para denunciarla, no volverá a venir aquí.

Told me I was too drunk to be in the bar so went to the other 4 bars along the front. I had only been out an hour, felt like ont women were allowed 🤦🏾 imagine being told you are dunk after 2 drinks 👏🏻

Miserable girl serving overpriced beers. Not at all friendly, but had a couple of nice assets at least.

Last Saturday night I enjoyed with my friends there and a guy in the cloakroom , Subho is really a fantastic and funny guy. He really made us feel welcome by showing a great sense of humor. The best part we liked his smile and kindness toward us. Will be coming back soon hell yeah.

Said I was too drunk to enter (I had 2 pints there is a million better clubs in Cardiff. Please do not come here

Fuimos un sábado por la noche y lo pasamos de maravilla. Fue servido por los anfitriones maddy y amy que eran absolutamente encantadores y realmente me alegraron la noche. Definitivamente regresando!

Teddy was the best!! great host for the quiz night. so friendly !! we <3 Teddy xx

The tower 🗼 beer ! What an experience. What a deal

The host Maddy was super helpful and made me feel special. The manager Coco made made me have an extremely pleasant evening.

Bad door staff. Don’t wanna let you in for zero reason.

Not my vibe. Lots of students and people of all ages. Lots of seats and different floors if you have a large party though. Cocktails not great served in plastic and over priced.

Solo una advertencia a todos los que estén pensando en reservar el brunch con ellos Usted debe pagar el importe total del brunch antes de tomar el brunch te hacen pagar un depósito y unos días antes de que debas ir te envían un correo diciendo que necesitan un depósito adicional para cubrir el resto del brunch esto no se anuncia en ninguna de sus promociones

My daughter had her ID taken from her by bar staff after she bought a drink, I have been in touch since, communication has not been the best and apparently they can’t find it. She has had to cancel a driving test due to this so thanks Heidi’s.

Excellent bar. The beer towers are amazing.

I found several curly hairs in my drink. When I told the bartender they told me I was lying and made me leave. £7 entry as well! Poor service and management. Would not recommend to anyone. Much better places in Cardiff.

Early evening so quite quiet. Beer was ok.

Quality bar, bar staff and security staff are super friendly. They make a good cocktail, had an expresso Martini and it was top notch. Atmosphere was amazing, good music and everyone having a good time.

Great staff and good outdoor seating for drinks on a hot day

Like being at the October fest. Good music and seating indoor and out.

Georgië and daisy were fantastisch Will return all beautidul and Alex the post man for cake

First time to visit the bar and I was comfortable the atmosphere was subdued interior was a poor attempt at replicating a German beer house overall felt like it could do with some oompa

Lovely atmosphere great service

Nice place with a dance room upstairs.

Came here last night with my sister from Germany. I stopped to help a random girl who was unwell. This was apparently the worst thing I could've done as the bouncers said I was part of that group (people throwing up on the street). I wasn't, I was just trying to help a girl who was unwell. They then gave the whole street a notice that I was not allowed into their establishments despite drinking no alcohol all night, only because I helped a random girl who was being sick... Keep this in mind...

German bar in the heart of Cardiff. Great beer . Large outdoor seating. Sadly the staff are more interested about their plans for later than serving. Still worth a visit.

Lovely bar with decent priced drinks. Live music on Saturdays and a great atmosphere. Toilets need a little updating, the push taps moved a bit when using them and the urinal was missing a trap. This was the second time we've visited and we've enjoyed both times. Staff are friendly and bouncers were straight onto the trouble starters when needed.

Wonderfully unfriendly service Fortunately, there is a beer in the evening

Great couple of beers (Tiny Rebel pale ale) & not too expensive.

Recommended by a trustworthy source!! A cozy but lively 🙂 atmosphere, different sections have slightly different vibes. Live gigs, dancing, chillout booths and bar staff were friendly. Hats off to the security, very polite and you definitely feel safe!! Colleagues were very happy for a big night out.

Good pub with good music and five beer taps along with a multitude of bottles to make cocktails and mixed drinks. Spacious terrace with large wooden tables

Always the best vibes, amazing staff and door team are so lovely. Great selection of beers and do a cracking pina colada

Had a really lovely night, the staff were all friendly and went above and beyond to help make my partners 40th memorable. Would definitely recommend and return , if not just to see the dances on the bar!

Proper German themed bar right in the centre of Cardiff! Pretty reasonably priced too. Table service as well. Great on a rugby match day! Nice outdoor seating area. Serves Lowenbrau which is a proper German beer.

Terrible door staff, asked if it was free to come in as it was my birthday as I received an email about it and the bouncer said to ask the people at the front selling tickets so I did. I then ended up getting kicked out by the bouncers because I asked? Horrible treatment do not recommend. Cheers Heidi’s Thankyou for ruining my 21st birthday 👍

Love this place, so much fun, cheap and very cheerful for all ages

A busy but fun place. Well worth the visit.

First time there on Friday night. Was a chill place at 6 to 7 or so. Had the beer tower and some extras. Waitress was pleasant and the live perdormer wasn't bad either. Definitely coming back.

Women be careful of this place, I was spiked while in Heidi’s. I would never go out with my girl mates here again as I know they wouldn’t be looked after properly if anything bad were to happen. Staff were appalling, medical woman sat there and accused me of being on drugs the entire time. I don’t understand why you would employ medical personnel when they can’t do their job, I probably should of had a ambulance called but instead I got her and a bouncer who couldn’t close the door (so everyone in the club couldn’t see the state I was in). Due to her accusation that I was on a certain type of recreational drug I didn’t get the treatment I needed. The bouncers were just as bad, we went back to retrieve a lost item about a week later, and the bouncer with a beard refused us entry. We explained that we wernt even trying to come in, but that the police had done a drug test a few days prior( was negative for all recreational drugs and goes back 7 days) once they said what they wanted, they completely refused to listen to anything else, the two bouncers on the door literally looked at the sky while we were talking to them to avoid eye contact. It seems like the medical woman said one thing and then all staff just jumped on the bandwagon despite it not being true. I agree with other reviews that the venue is great, but the staff are awful. I used to come here a hell of a lot, with my friends, family & work colleagues. There have been instances before of similar treatment explained in other reviews, but never as serious as this. Will not be returning.

Quick and professional service absolutely amazing.

Great bar, excellent beers, great atmosphere, staff friendly, great location, cool spot.

Great bar with an amazing atmosphere.

Lovely bouncers and bar staff. Had an incident with a man making me uncomfortable in the club and they dealt with it extremely quick, kicked him out and made sure I felt safe.

Peach beer on tap tastes great 👍🏻

Great! EXCELLENT SERVICE! BAR STAFF WERE FAB!

Quality place , excellent staff , friendly crowd , great live music

We booked a table here for our Christmas works night out! We didn't have food, so I can't rate that. But the place was great! The music was great, the staff are friendly and helpful. The deco is quirky and we had a lovely evening!

Enjoy a might out in Heidis. Always really busy and has different levels also.

I was served by an amazing bar tender called Georgie, she was kind, quick on the job and particularly effective. I have not experienced a night out with a bar tender like Georgie and could not ask for any better, she has genuinely made my life experience at Heidi’s way better than I could imagine, thank you again Georgie!!

If I could rate the service zero I would! I know Saturday nights are busy but if you don't want to be there then get a job in McDonald's. There was one particular blond girl that stropped and acted like my 10 yr old daughter just because I asked for a glass of cabernet sauvignon. All because she had to go get another bottle as I denied the merlot and when she came back she slammed the glass on the bar and half of it came out the glass. Why do these girls work behind the bars with attitude?! Also her cocktails were repulsive. Do not dine here.

Great place, very busy on a Saturday night 🌙 amazing atmosphere, great choice in drinks 🍸

A bit pricey for students but lovely staff and a good atmosphere

Really enjoyed it in there. Had a good night.

We booked a table for 8 and got given a booth that fits 6 people at a push, then the ones stood up were uncomfortable and their shoes were sticking to the floor, disgusting. It was a bit too crowded and because we couldn't all sit down we moved to a table upstairs, which was better. Service was slow and when we arrived we were not welcomed, infact felt awkward. However, Cocktails were nice.

Fantastic night life @Cardiff! Cool place to chill.

Rude staff, refused entry because I was apparently was “too drunk” because I couldn’t name the bars I had been to prior (I’m not from Cardiff). I was not acting any different from anyone else in the queue but got picked out as a problem but then couldn’t actually explain why I was a problem. All staff members decided to gang up on me despite not knowing the reasons for not letting me in.

First time in here for a stin of cider! Very good 👍 love music also being played for a Saturday evening

The security staff on the door should be ashamed of themselves . I am an older lady in my 50s I was meeting work colleges in the bar last night Sat 14th . I was on my own it was 9.30pm and I had a drink . But was not drunk and perfectly fine . I went to walk in and he said you are to drunk I can't let u go in I don't like the way you are presenting yourself . I was so embarrassed and nervous to be in Cardiff outside a bar . I tried to explain that i couldn't under stand why he felt like that . He refused to answer me . I did call my colleges and they came out thank god . If they treat an older lady in her 50s this why . What chance do the younger generation have . I am still fummi g over it and embarrassed

Great pub, excellent atmosphere, loads of fun.

Don’t go there alone, 52 years old, sober but not allowed in for safety reasons! Had to call friends inside but didn’t seem worth the effort!

Bouncers accusing groups of men of being on drugs or being over intoxicated for no apparent reason. Stood aside and watched as more men just turned away, women allowed straight in. Do not recommend.

Worst place in Cardiff by a mile, bouncers wouldn't let us through the door for being drunk despite we were stone cold sober. Avoid at all costs and go anywhere else

Ha egy igényes bárt keresel, ide is gyere be🤣

I had an incredible experience with Gethin Lewis! His customer service was top-notch, providing a level of attention that truly made me feel valued. The drink I ordered was not only amazing but also incredibly affordable. The prices were refreshingly reasonable, and the cleanliness of the place was impressive. To top it all off, the student discount they offer is by far the best I've ever come across. Heidi’s Bar is definitely my go-to spot now!

The premises is very modern and well designed, the owners must spent a lot of money to do this place, but unfortunately the staff need to be reviewed, specifically the security, the head security or the manger is very rude and unprofessional, he thinks that he's giving a favour to the customers , and have no respect to the customers and his colleagues , I been there few times with friends and family and we liked the place but unfortunately we will never go back there again because of that staff member, what a shame for heidis.

We had an excellent deal, two beers for £8.50. We really enjoyed the atmosphere and the theme and had our beers in the traditional steins. Great seeing people receiving their drinks with fireworks! Highly recommended if you want a night our with fun atmosphere. Pretzels.

Fantastic atmosphere in the bar as we waited for the England Wales game.

Security guards rejecting all boys for being on 'packet', dispite not even looking at them properly. About 30 boys rejected on Saturday night in 5 minutes for all being on apparent drugs, when some of them had not even had a drink that night. Self proclaimed Manager, Matthew Williams and his 'bouncers' ought to be ashamed of themselves.

Stopped for glass of wine and beer and sat outside. Lovely!

The bar staff and helpful and always ready for you but the stand out staff were the door staff so helpful understanding and had so much patience with people is was unreal. The door team were the stand out of the night the manager was such a nice guy and he and all his team were great to myself and all our stag party there cant wait to go again.

Quick lemonade while waiting for train

Sticky tables but great atmosphere. Good beer and cocktail offers on event day!

Bit gimmicky for me but each to their own. Atmosphere was good though.

Awesome. We had the tower 7-pint lager.

Horrible experience, staff very rude especially the security guys. They have let us order a new set of drinks only to push us away as soon as we sat on the table. Been rushed out and didn't had time to wait for my uber so I got in my car waiting for my uber as i was freezing. The security called police thanking i will drive even tho i havent moved and even tho I had a receipt waiting for a pick up . It was a whole mess and a horrible night overall. I will never go back. Don't go there with your car , especially if you are not white.

Fun place to spend a few hours on a night out. Not expensive.

Absolutely love Heidi’s bier bar! Such a good venue, speed of bar is incredible, the interior and exterior decor is second to none and special shout-out to the manager Hugh who kindly told me where he shops for his stylish clothes! Boo hoo is lucky to have him!!

A friend of mine recently visited with a group of her friends for a joint celebration of her 30th birthday/her friends hen do. She is deaf and when trying to talk to the bar manager about a booking she was mocked by him as he turned to a colleague and said “She needs to learn how to talk properly” and he laughed in her face. Needless to say I am beyond disgusted that this is how someone with a disability was treated at this establishment. Most companies go out of there way to accommodate people with difficulties, but what happened here is absolutely unbelievable! Life is hard enough for people with disabilities, and my friend already had low confidence due to how she will be perceived, and now she doesn’t want to go out again. I’m absolutely livid and I will be pursuing this further!

Where do I start? Hugh Hugh Hugh. What a man? An awful one. This man needs to learn customer service skills, kindness and compassion. This man took the mick out of a deaf woman. Our friend is deaf and was trying to explain our booking reference. To which he replied to another mate, get her to talk properly. He already knew she was deaf at this stage as it was addressed. He was laughing and smirking. Then he picked on the rest of the group. He didn’t allow us in despite having a booking. Saying one of us was too drunk. We weren’t. Yet people were swinging from chairs outside etc. unprofessional. Hugh has to go. He’s horrible. Awful place.

Very cool bar always popular and the industry discount really makes it good value

Visiting from US state of Virginia. Absolutely the best time we've ever had. Happiest people, music , drinks, and all around good feelings . You are best ambassadors for Cardiff and Wales!

Very fun night out, the staff and bouncers are all very friendly

Great atmosphere and great beer.

Great vibe but they dilute their alcohol to such an extent that it should be illegal. Drank 6 rum & cokes, barely felt any rum even though I saw them pour it.

Disgusting how the bouncers treat the customers. Wouldn’t recommend

Literally feel like Heidi's is just queueing for a pint simulator. Not horrible but not great definitely prefer other places. Only redeeming quality is the CBD beer and lauwenbrau beer

I have visited to Heidi's on the Saturday night for the first time. There was an amazing band playing live music. Every now and then, members of staff stood on top of the counter and danced and encouraged people to dance and it was real fun. I cannot wait to visit again.

This place is so much fun however some of the staff there ruin it. We've been a couple of times and the staff have always been an issue. They claim you're too drunk and you have to leave when it's not true. Most of the staff there are lovely but there are a small handful who are miserable and 'have the power' It is a lovely little place, really quirky. The music is really good too and the dancing on the bar is fun, but some staff need a different job lol!!

Heidis was the place to be before the change in managers. Multiple times people have gotten false accusations thrown at then given people a ban raging from 3 months to lifetime. They are refusing to provide any supporting evidence of their claims to the bans they have been handing out like candy. The staff have now multiple reports on them to their owners (REKOM group). Until things changes I would recommend avoiding this place if you don’t want to get refused entrance or thrown out for no reason😊 Heidis, do not bother to reply to this review with an copy past answer to make your self “look good”