Heidi in Waverley

I went here with my farther I purchased a Really nice custard donut very filling and big and tasted very nice and fresh , staff were lovey would definitely come here again

We quickly became regular customers of this delightful restaurant located In Elphicks store in Farnham. The manager and staff are so friendly and helpful, always willing to listen to what the customer wants. The food both sweet and savoury is always very well presented and always very fresh. It’s one of those places where you want to go back and try something else because the choice is so mouthwatering. The standard of coffee is excellent, full of flavour and extra hot if that’s your preference. We have now moved away from Farnham and really miss the food, coffee and friendly team at Heidi’s. We will return whenever we’re in the area.

Possibly the most rude and surely man that has ever served us. Possibly racist by the way he was looking and communicating with my wife Needs to go on a Customer Facing course

A little expensive but the best pastries we have had, great quality and will definitely try again, it is a little pricey like I said but a 5 for quality

But we were going out for lunch so only had coffee etc. Will definitely visit again and looking forward to it

Fantastic quality food. Cannot fault how good the food is and service. Absolutely excellent! Interesting cakes that I haven't ever seen before. Will be visiting again.

Visited today with my 7 year old granddaughter for lunch about 2pm. There was very little savoury choice. I had a soggy, thrown together wrap, which had a strange egg mayo filling. My granddaughter had a croque monsieur, which was ok, but heavy going. The member of staff was curt and rather patronising when I asked him about the food on offer. The coffee was unusually bitter and rather unpleasant, unusual for me, as I like strong coffee. As another review said, it was the noisiest cafe I have ever been in! The coffee machine was constantly banged, the crashing of plates and cutlery being cleared into boxes was deafening and we could hardly hear each other talk over the other customers who were raising their own voices to be heard. The food was over priced and the service poor. We will not return, sadly.

My family have visited Heidi ever since it opened inside Elphicks. We have never had cause to complain, and the food is always excellent. Sadly, our visit today was disappointing to say the least. We are both vegetarians, so our choices were limited anyway. The pesto pasta side was undercooked, and hard - and inedible. The Greek salad portion was almost non existent. To be honest, both main dishes were bland. We did speak with one of the waitresses who offered my wife an alternative. The cafe was fairly quiet, although many tables had not been cleared.

There has been a lot of closures since covid took hold thankfully Heidi bakery hasn't been one of them. My last visit was in February and thankfully nothing has changed, same amazing cakes same amazing service from Sandra and her team and same great coffee. A few new additions to the range since I was there last. The chocolate, orange and coconut cake is to die for. If your after a cheap yet well presented cafe that does amazing cakes and delivers consistently great service look no further.

Wonderful spread of bakery items at a good price and very convenient - all looks so good and we enjoy dropping in there

It was very quiet in there but an enjoyable meal had by us all. The coffee is very good. Be nice when customers gradually return.

This cafe is so lovely! Great prices and value for money. SO many tasty and also original options to choose from. Nice and big so doesnt get too loud and chaotic. Sometimes there is a queue but never more than 5 mins. Really love lunch here and staff were so friendly.

There's a lot of choice for coffee and cake in Farnham but I was in Elphicks and thought I'd get a quick drink from the cafe there. Bright and well displayed cafe, plenty of options. As I was in a hurry I got a coffee to go and a apple muffin (gluten free) both great quality and great service from a very smiley manager, lovely to see. Looked very busy but will definitely be back next time I'm in the area.

We were in Farnham and decided to try Elphicks for coffee. It looked really bright, clean and cheerful. The cake display was fabulous and the coffee was tasty and at a good price for Farnham. BUT: Service was far too slow. Who wants to spend the larger part of their coffee break queuing? Another barista would help. There were hardly any free tables and those that were free were not being cleared of dirty crockery. Who wants to juggle a full tray and dirty crockery in order to get somewhere to sit? Somebody dedicated to table clearance would help.

On a recent shopping trip to Farnham, we needed a pit stop and thought we would try this coffee shop in Elphicks Department Store. All of the cakes look amazing and very good value for money. Their food offerings look very tasty and I can't wait to go back and try them. Very easy to place your order and its delivery very quickly, their coffee is the best I have tasted in a very long time and I drink a lot of coffee. The staff are very friendly and like to chat ab out their offerings. I am glad to have found this little gem of a place and can't wait to go back.

I tend to drop in at lunch time or on a shopping trip. If you have not been before, at first sight it looks expensive but this is deceptive, it's just really good. There is an excellent and mostly healthy choice of salads with some good value 'meal deals'. If you fancy something less healthy like cake or a doughnut, it is just as good. The quality of the food is always really fresh and appealing. Service is polite and efficient. Recommended.

We visited Heidi’s last Saturday with 2 grandchildren. It’s our least fav place in Farnham as we have found the staff sour and unhelpful in the past and the queue for food very slow. But I had seen the advert downstairs stating that they did kids meals and I had 2 hungry kids with me so I headed upstairs with a double buggy (the reason I hadn’t gone to our regular fav Gail’s), stood in the long, slow queue only to be faced with an unfriendly face stating they only did kids meals in the holidays. Seriously!? When I asked why advertise it then, I was told the staff have raised that with the owner several times but that he refuses to change it. I asked for a business card or details where I could complain and was told they don’t have that info but to just do a review on trip advisor. Later the staff member came with an email address I could write to. Appalling customer service!! With or without kids I will never support another Heidi’s again!

Located on first floor of Elphicks departmental store, good for pastries and lunch snacks. Reasonably priced.

The cafe is great,nice surroundings, excellent and healthy food. The service is so quick and efficient too. Cakes are also delicious!

My friend and I tried this coffee shop. It was really good, good coffee and cakes and reasonable price too. We will return.

Today I thought my uncle and I would try this place after seeing great reviews. He is Vegetarian and doesn’t eat eggs, so when I asked if there was anything he could have, I was told that there was nothing. The young man made it clear that there was nothing made without eggs. I then asked what would they provide if someone was allergic to dairy or eggs.The response that I got was that it was just one of those things as they had nothing to offer.I was too horrified by this blasé response and won’t be returning there in the future.

Very impressed with the quality of everything, and the prices were very good value too. Maybe the nicest coffee in town. Mince pie was awesome.

Had a very average lunch at Heidi's today. Unless I was missing something there seemed to be a very limited choice of lunch options. Some very sad looking squares of pizza and other pastry items - most of which seemed to contain mushrooms and cheese. We had the cheese and mushroom croissant which was heated. It was fine but the microwaving meant it was hard at the edges. The £5.95 menu includes a side salad and a drink. We had the rocket, beetroot and sweet potato salad which was as expected but lacking any sort of dressing. When I asked for dressing I was pointed to mayonnaise or salad cream in sachets; a french or balsamic dressing would have made all the difference. The tables were not being cleared or wiped, which I assume is down to lack of staff as the two people I saw were working hard at the counter. Shame, as with a few tweaks this could be great, but could definitely do better.

Lovely little find whilst visiting Farnham. Situated in Elphicks, the surroundings were bright and pleasant with views over the High Street. The bakery items were really fresh and delicious. I would definitely return to sample other treats.

Excellent coffee, the Italian Lavaza, Everything is fresh and good. Staff friendly and the service very good. I like this place

For just under £6 you can have a savoury .i.e quiche, pizza etc.with a salad and a cup of coffee. This is good value as it is a proper coffee. The savoury is warmed for you but that is a bit academic as by the time you get through to the till it is cold again!! then they had no knives so had to wait even longer.

This is the noisiest cafe I have ever been in, this is third visit & you can't hear yourself think with the noise of the coffee grinder being banged all the time, along with the crockery being collected up & the mixer going on in the kitchen part as well as the banging of metal implements, together with the chatter of everyone else around you & kids screaming all the time. The cafe is lovely but needs some sort of SOUND PROOFING, it echo's too much, can't stand it for many more visits, too much. We noticed a lot of people struggling to conduct a conversation with the person you were with.

I was definitely a nuisance asking for a cup of tea and a snack. I wish that I hadn’t.

The coffee here is always fresh, hot and tasty. The selection and quality of food is really good, from cakes and croissants to quiche and salad. The staff are friendly and efficient and the seating area clean and tidy. A great place to reenergise during shopping in the store and around town.

I visited for the first time today. The range isn't huge, but for a light lunch whilst shopping it is great. The service was good, the staff friendly and polite and the surroundings modern, bright and clean. I had one of the cakes from the chiller and it was superb, and very good value for the quality. The coffee was excellent also, as was the 'folded up' cheese and spinach baked pizza type thing. The environment felt relaxed and welcoming and it is notable that there was a fair proportion of people eating and having coffee alone, which tells me that if people are comfortable doing that (as I was) then they are getting it right for people shopping alone. I would have given a rating of 5 if I had been greeted as entering by the staff, and if the tables had been wiped cleaner. Overall though, fairly impressed and would definitely return.

They've started really well but now back to petty small minded café that it was before Heidi bakery arrived. Salad portions are super small and smoothies are just fruit concentrate and ice. Very disappointing to see nothing changes for the better but reverts back to small minded business

Had a meal deal which consisted of a slice of pizza, salad and a drink. The pizza was like rubber, the salad was just rocket leaves and a few slices of tomato and the cold drink they served me was juice from a concentrated carton. To make matters worse, there is no cutlery but wooden knives & forks !! Maybe they can't afford a dishwasher. I sent the pizza back and had a chicken ceasar wrap instead (which had gone soggy). Gave up at that point !! Awful food, unhelpful staff and will not be returning.

Heidi's replaced the (very) old style Elphick's cafe and proved to be a breath of fresh air in many ways. They have achieved the tricky task of balancing modern expectations of lighter fresher foods and more stylish baking whilst still meeting the demand for comforting sticky buns and traditional beverages. This new approach (and I have never had a disappointing visit here) still attracts most of the older stalwarts as well as a younger demograph.

Came here quite late on a Saturday afternoon so was pleased to see it still open!

Wonderful cakes to die for all homemade and wow what a selection all reasonably priced. Service good too !

I was delighted to discover Heidi had opened in Farnham and was equally please that the quality of offering was the same as their Windsor branch.

The salads were great: tasty, varied and good value. Pleasant surroundings and friendly staff. It’s not the Ritz, but we will be coming back, it’s worth a trip to Farnham.

Visited for the 1st time today for lunch, we had a bacon brioche bacon roll and chips the bacon was precooked and heated up in a microwave this was dry and neede sauce to be added to it. We had finished the roll before the chips arrived, not quite what I expected. It would appear that most of e food is precooked and heated up in a microwave, I would have preferred it to be cooked fresh. It seems to be more of a coffee and cake place rather than somewhere you go for lunch.

Light and airy coffee shop with lots of lunch and sweet choices. I had soup with bread on this occasion but have had the meal deal in the past which is great value. Never been disappointed with food quality. Went on with my 5month old daughter and the staff offered to carry my tray to the table for me. Also gave me hot water for her bottle with no quibble. Lots of room for buggies. Will continue to use as great place for lunch and a cheeky cake!

We wandered in here after a trip around the castle and centre and were delighted with the selection. The cakes in particular were wonderfully presented and equally delicious. The staff were very helpful and patient with my questions about the different goodies, and made some great recommendations. The coffee could have been stronger, but we like very strong coffee so this was still pretty good. We look forward to visiting again, next time we're travelling through Farnham.

I found the choice for lunch was limited. Nice for a snack. Not really a place I shall frequent any more.

Whilst the food on display looked good, the tea and coffee was well below standard expected. Although this was the 2nd time visit, the first was just ok. however this time all 3 cappuccinos were very bland (very little coffee) and only just warm. The tea was weak. Had the tea pot not been filled to overflowing say to give 1.3/4 cups it would have been condiserably better. One of our party did have a leamon drizzle cake. Asked what was it like;- "well it filled a hole" It could be that the coffe machine was faulty or the staff member lack of training. A 3rd visit very unlikely.

Found the food to be something to miss really. Arrived in good time but the hot food wasn’t actually hot and found the staff quite curt and dismissive when asked questions. Won’t waste my time going again.

Always stop for coffee and very tasty cake when in Farnham. Loyalty card helps. Clean and friendly, everything well displayed. All their food is freshly cooked on the premises.

My wife and I went to Heidi for the second time in as many months today. We both ordered from the £5.99 lunch menu, which for what you get is excellent value - a savoury item, side salad and a hot drink. In a regular soulless Starbucks, you'd be looking closer on £8-9. Plenty of room to park our buggy, and overall a very good experience.

Perfect place to stop for coffee and cakes!! Friendly staff and so clean. Heidi’s is in Farnham only department store. Well worth a visit .

A lovely selection of savoury rolls, tarts, salads and sweet treats. Unfortunately they had just sold out of soup when I arrived at about 2pm. I had pistachio mousse cake which was very nice. The cakes are well presented

The food was very good and the cakes amazing. We went for the lunch meal deal which made it very good value too. Staff very polite and helpful, could not fault our experience.

Unexpected find in Elphicks Department store. Light, airy, modern and clean with views over the high street if you bag a window seat, great for people watching!

Came in to Heidi's at the end of a midweek working day, enjoyed a yummy lemon cake and coffee! Beautiful array of pastries, cakes and savouries to choose from, as you enter the cafe, pleasant gent serving at the counter. I had not been to visit Farnham in a long while, but this cafe is such an improvement on the previous one, which was really looking very dated

I visited the cafe for the first time yesterday. The service at the counter was excellent - the staff were very friendly and made us feel very welcome and the display of those colourful patisseries looked amazing.

My husband and I were tempted into the cafe in Elphicks by a free coffee; before that we didn't even know the cafe existed. Once there, we were so impressed by the array of delicious salads, quiches, tarts, cakes and pastries that we decided to come back later for lunch.

My wife and I visit Heidi's every time we are in Farnham. The coffee there is excellent and pastries and tarts really tasty. The place is beautiffully clean and tidy and the staff friendly. The café is situated in Elphics and so much better since Heidi's took over the area on the first floor.

I've visited Heidi Bakery a number of times now and have had an amazing experience every time. There is always a stunning array of delicious foods to choose from and their desserts blow everywhere else in town away! The refurbishment is lovely, really light and spacious, and the team there are all really friendly and helpful. Would highly recommend!!

We were excited to find another coffee shop had opened in Farnham. Delicious food and very nicely displayed.

Having not been to Farnham for nine months we were amazed at the transformation. . We popped in for a coffee, and the food looked so inviting that we had cake as well. Very impressed and will certainly return.

I used to go to the old Elphicks restaurant approx once a month. I liked it for its old fashioned feel and date slices. So when Heidis took over I was sceptical. Today was my 2nd visit. I only went in for a coffee, but the assistant suggested something to eat and as I hadn't had breakfast, I succumbed to a croque monsieur. The coffee was excellent and the croque, delicious, and all for £5.95.

Certainly different, but still one of the best places to snack in Farnham.Food a little exposed but always well presented and tasty.Coffee and tea is always good,and we shall keep visiting. Well Done.

at first i was slightly disapointed thtathe old elphicks cafe was gone, only for the fact i have loved their scones since i was a child. BUT, this place is AMAZING! have been for tea and cake and also lunch with friends and all times have been impressed. the savoury quiches and tarts with big choice of salad are so yummy and the cakes are great.the food reminds my husband and I of the food at the VandA in london if you have had the pleaseure of eating there! is lovely to be able to sit and watch the bakers at the back of the coffee shop. The staff are great and very friendly. especially 1 chap who always has a chat when i go in, seems to really enjoy his job! sorry i dont know his name. and finally as a new mum, I feel really comfortable breast feeding my little girl in there, with plenty of space for her buggy without feeling as though i am in the way! think i will be going in for lunch now ive written this, made me think about their quiche! scrummers!

There was a long queue for this cafe in Elphick's but it was worth the wait for the excellent soup. We had been to several other cafes in the town who'd told us that they didn't serve soup in late April! My friend and I also shared an excellent raspberry macaroon.

When someone suggested Elphicks for coffee and cake I was very dubious with memories ( very old I grant you) of something rather dated. Heidi's, the new cafe, is a real find for lunch or coffee / tea and a cake. The food is all prepared on the premises and it's really good. Cakes and pastries are superb. Lunch choice is imaginative with great quiches and other dishes served with a lovely range of salads. You can be as healthy or as wicked as you wish.

This little place may be hiding in elphicks Heidi's is as good/better than some of the towns better known spots. The staff are very friendly, the sweets and savouries selection is vast and to a great standard and the meal deal is great value for money. Had a truely lovely lunch with friends and will be telling everyone to go treat themselves to a little something at Heidi's as it all looks so good.

I've been here several times since Elphicks updated their café to Heidi's.

I arrived full of hope to try Heidi's for the first time. The meal deal seemed good value, a piece of quiche, side salad and regular drink for £5.95 and a decent sized portion at that. But the cutlery was filthy. My companion went and asked twice for replacement clean cutlery but each time it was equally dirty. The staff didn't seem interested in trying to find any that was any cleaner. The food was fairly tasteless and the pastry soggy from being reheated. It was fairly empty at the height of lunchtime - so no atmosphere. Sadly very disappointed and won't be in a hurry to go back.

Really nice cakes and savouries. Good coffee but no atmosphere. Very good service but tables should be cleared quicker!

This cafe is a real asset to Farnham. Spacious, bright, and welcoming; with really delicious, reasonably priced food; and friendly, helpful staff. I only discovered it a few days ago and it has already become my favourite place to go.

Visited with mummies and babies and treated so well! The food was lovely, the ambiance great and great service!

This is just what Farnham needs. Lovely food. Nice and airy and great customer service. Definitely worth a visit, although a part of me doesn't want it to get too busy!!

I've visited a few times & it is just fabulous. The cafe in Elphicks of past times was stuck in a 70's time warp (& not in a good way!) Cramped & airless with an uninspiring food counter. Now it's a beautiful, airy space with a pastry counter to die for & gorgeous coffee. All very reasonably priced too. Friendly, helpful staff have made us feel very welcome on every visit. Well worth the trek through the store to find it!

I usually go to the Windsor branch, but dropped by last week for a quick bite. They recently opened in Farnham in Elphicks: The food is absolutely delicious and the coffee is great. Definitely recommended!