Heavenly Desserts Peterborough in Peterborough

Estábamos muy emocionados de visitar por primera vez después de recibir un vale Groupon para Navidad, pero desafortunadamente nos fuimos sintiéndonos bastante insatisfechos. El sitio web, el cartel en la ventana y el letrero de horarios de apertura en la puerta comenzaron a tener diferentes horarios de apertura. El club Brunch comienza a las 10 am, supuestamente, pero google dice que el local no abre hasta las 11 am, y su cartel de la hora de apertura dice que no abrieron hasta la 1 PM! La comida estaba agobiante. Todo tenía un sabor encantador, pero estaba frío como piedra y tardó siglos en llegar. El servicio no era genial (los chefs también eran los servidores? ) y teniendo en cuenta que solo había 3 mesas pequeñas ocupadas, estábamos esperando más de 40 minutos para nuestra comida, que finalmente salió fría. Fue un viaje muy agobiante que es tan decepcionante teniendo en cuenta lo bien que se anuncia la comida en las redes sociales. Esperaba una experiencia mucho mejor!

Just love your varied desserts, choosing which one is a hard decision.

Adam and Numaan were excellent! I’m new in town and they made me feel welcome and at home. Will definitely be coming back!!!

We had a great experience at heavenly desserts service or 2nd to none special mention goes to Adam credit to the establishment.

Absolutely brilliant dessert shop. Best in town. Adam and Tom behind the counter are brilliant, very friendly and approachable. The menu is extensive with so much choice. Nicely decorated, great music and tasty food. Won't go anywhere else now.

Lovely experience, ahmed was a great host

Great service by Numaan and Angelika

Excellent job from Numaan and Angelica!!

Great service, nice food ,served by numaan

We went too heavenly to try out the brunch menu. Never again, the food was just re heated and too over priced. One slice of sourdough bread with no butter cost £4.00 . Also to note I found a hair in my food. The staff offered to re cook the food, I declined and asked for a refund which they approved. Overall a really bad experience.

A Wonderful customer service which been provided by Tom and Numaar. Warm and cosy atmosphere with delightful desserts. Highly recommend this place.

Received exceptional service from favour. Great hot chocolate

Favour was excellent and exceptional with the service. Very professional as well.

Very efficient service and good food - Would recommend

Great service from Favour, amazing desserts and great coffee!

Luiana and Adam were amazing today, thank you for the service ⭐️⭐️⭐️⭐️⭐️

The best coffee shop in Peterborough. Tim was very nice and very caring. They have the new double wall cups for coffee which I loved it. Recommended 100%

Numaan absolutely smashed it for me! Service was great and food was outstanding ! Thank you Numaan

Lovely place , great food, nice staff

Used to have the bundle two milkshakes two cookie dough don't know why they changed it

Great customer service from Raf, who served with great passion and enthusiasm. He even suggested his favourite dessert and it did not disappoint, would 100% recommend.

Best Dessert place in Peterborough. Always welcomed and great service by Ahmad.

10/10 service from raf made me and my wife feel comfortable and helped us pick what was best for us i will recommend this to anyone who is interested in good customer service and great food.

I enjoyed the food a lot and I was quick to being served someone named raf I think served me nice gentleman made me and my wife feel comfortable and enjoyed our night out

Had an a amazing experience 10/10 food the atmosphere was perfect And I was served my a wonderful you man called rafael. I will definitely be coming back.

Came for brunch with my Daughter today. And Tom was absolutely amazing. So friendly and kind even gave us a couple of extras. Thank you Tom 😁

Ahmed best customer service, always delicious food, highly recommended

Great service by our chef and waiter today.

One star specifically because of their ongoing menu changes: gluten sensitive options continue to get removed from the menu. It's heartbreaking because it was the only dessert place both my husband (vegan) and I (GF) could eat together with choices we actually like.

Un gran cartel dice “Espera aquí” mientras entras así que lo hicimos ... charlamos durante 5 minutos y todavía nadie vino (el lugar estaba completamente vacío). Así que fui a la parte de atrás de la tienda y llamé la atención de un señor que estaba trabajando allí. Él no estaba contento, pero nos mostró a una mesa, luego se retiró a la parte de atrás de nuevo. Examinamos el menú y elegimos nuestros platos. 25 minutos después nadie vino a tomar nuestra orden así que me levanté de nuevo para rastrear al tipo. Vino a tomar nuestra orden. Nuestros batidos llegaron en cajas para llevar, no en vasos como en el menú. Sabía bien, pero eran pequeños. Nuestros platos salados llegaron en un rato después de eso. Las porciones son pequeñas, pero como se describe en el menú. Nuestros desiertos eran un defraude - abajo ... frío, panqueques de arándanos, con una gota de crema - queso; sin fruta fresca o jarabe de arce como se describe / foto en el menú. Nos fuimos, totalmente desconcertados por el mal servicio y la comida. Solo puedo sugerirle que vaya a gastar su dinero duro y ganado en otro restaurante que apreciará su negocio; este lugar claramente no.

Unfortunately very disappointed. We had been so excited to go here having never been. The food itself was okay, the croffles were lovely, but the tapas was very average for the price you pay. The things that really let this down was the service and wait time. From start to finish the customer service was horrendous, the server quite clearly didn’t want to be there, no manners at all and barely said a word. My friend ordered the cinnamon bread type dish (via the app) and the server came over and said they didn’t have any (no apologies), then walked off without even asking what else he wanted. We had to ask for cutlery 3 times, when we asked one person he asked us why as we already had 2 lots (there were 4 of us there). And to top it off, we had to wait around 45 minutes just for drinks, the food came and was finished before we even got the drinks. Genuinely so disappointed as we really wanted to love it but unfortunately won’t be returning.

Best dessert place in Peterborough in my opinion! Try their banoffee waffle/crepe, it’s delicious! Their drinks are sooo good as well, especially the cold ones.

Part the order that was supposed to be warm was cold.

Amazing experience, definitely coming back 🥰

adam and luiana amazing service

A really lovely dessert place. Had the ferrero rocher cookie dough with ice cream and it was delish! The staff were very friendly and accommodating to dietary requirements. I'd definitely recommend a visit!

Extremely unprofessional staff - we were sitting for a good 20 mint to be served, at the end we went to the till to order cause nobody took our order. We wanted to order brunch and they telling us they don’t have it even tho it should be available until 4pm..

22 / 11 / 2024 . turno vespertino. 8 pm. Servicio absolutamente atroz. Mirando alrededor de las familias no conseguir desiertos a la vez. Servir diferentes mesas mientras que las personas que llegaron allí antes ni siquiera han sido servidas. La rubia que trabaja es muy grosera. Nada de modales. El personal debe tener distintivos. No puedo nombrar. Muy mal en general. Y esto es de un cliente habitual. Estoy aquí semanalmente una o dos veces.

Honestly couldn’t ask for more of a better service, Olivia is so amazing and beautiful. The moment we entered the door. Her hospitality and her warm smile was truly outstanding.

Great scenery and atmosphere but we waited some time and were the only people in the place nearly. Plus the food sizes and quality lacked slightly. Strawberries were fresh but tiny, 6 for £5 was unacceptable

Wonderful atmosphere and staff offering a range of Brunch, drinks and desserts including gluten and dairy free options. Amazing and helpful staff too !

Lovely place,delicious desserts. We were served by Emmanuel and it was his first shift. He was very friendly and made us feel welcomed. Highly recommended.

Very good deserts plus the staff was excellent.

Tiara served us quickly and was very polite.

tianna was very friendly and polite and had a lovely smile

We had such a great experience at Heavenly Desserts! Numaan served us and was so lovely from the get go. Definitely recommend!

Was lovely, welcoming and made the experience great. Thank you!

The baclava was stale and the pastry was soft and mushy. The dark chocolate shot was way too sweet for dark chocolate

Nice food. Service was polite and timely

Emanuel served us, he was really sweet and did a great job!

Very happy with the new brunch menu!

It was very good experience today, we was served by staff name Noman he was very professional, polite provided excellent service we thoroughly enjoyed our visit.

We had been served by Noman who had provided excellent service to me and my family. The desserts we ordered were delicious especially the Chocolate Praline Torte. Hope to come back again soon.

Great desserts and fantastic service from Ahmed. Perfect spot for a sweet treat!

Food was nice and atmosphere was calming. Lovely place

I visited Heavily deserts this evening with my family and the the deserts did not disappoint. The deserts were absolutely delicious The service was excellent from Noman and I would recommend it to everyone. I would come again soon.

Had brunch,was great and our waiter Adam was friendly

orderd son a crepe he loved it wish I'd orderd myself one

Perfect portions! My new go to dessert shop lotus biscoff cookie dough was sensational

Lovely 😻! Thomas and Adam offered us an amazing services !

Heavenly Desserts new brunch menu is fantastic! Adam and Thomas were amazing, taking orders and providing excellent service. The food is delicious, with something for everyone. Highly recommend for a perfect brunch experience!

Love this place, good american waffles, nice chilled atmosphere —always pick this over others in pbo. Staff are lovely, been served by Cordelio(sp?) several times always on top form.

Amazing staff, service and dessert!

Highly recommend visiting this place. Really nice desserts and excellent customer service. I was served by Luiana who made sure our time there was worthwhile

I've been ordering from his place for a long time. Last night, I found someone's dirty hair on my food ! Absolutely disgusting. I'm never ordering from this place again. Also, banana slices are thinner than paper. What's that all about?? I can buy 5 bananas for the price you charge for extra banana slices. 🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮

We enjoyed a nice lunch here. The service was very good as was the food. The menu had some imaginative dishes to offer.

We came here for desert after our dinner out. We were not expecting such lovely food with impeccable service. Emmanuel our waiter was very enthusiastic and helpful throughout our entire service. A praise where due! Made our experience memorable and will be returning!

Heavenly desserts, wow what a place to go desserts are amazing service brilliant. Can't wait to go back. Portions a good size. Well worth a visit.

Quality desserts, friendly staff and good service.

Lovely dessert 🍨 loads to choose from I had the grow up cheese cake plant 🪴 pot 😋

Cookie dough was over cooked and really hard so did not have it and got wasted.

Adam had very good customer service.

Liunna, Adam, numan were great, made our visit to heavenly, heavenly

We were served by Zainab. She was very pleasant. She helped us with the app. Very good experience all around.

Creep was like plastic cookie dough was good

Emmanuel was very good he made us feel welcome and was fast to serve us but not too fast that we had time to discuss what we wanted he greeted us with a smile aswell and the food and milkshakes are to die for

Emmanuel was lovely, great service, thank you.

Professional waiter , american waffle was light and airy (oh my heavens selection) with variety of fruit, great quality maple syrup too. Maple & chai latte was perfect with one shot of decaf coffee instead of the standard two.

Was really nice , nice staff, very friendly (Shirley) the food was good like always

Great service by Max and Emmanuel and wonderful food😁

Eman gave great customer service!

A day visiting family in Peterborough - we went for last minute dessert. We were served by a young handsome lad called Hasnain - his first day - such a professional and genuine, kind guy. Will go a long way.

Yesterday, a young boy called Hasnain was on his trial shift. He provided exceptional service during my visit at heavenly desserts to me and my family, delivering with a warm friendly attitude. His attention to detail and professionalism makes him a fantastic addition to the team.

Hasnain was such a well-mannered and helpful boy. I experienced one of the best quality service when he served me and my family. Hope he exceeds further in his role.

Had amazing time with family yesterday. Hasnain was very helpful towards me and my family!

Hasnain was on is Trial day today, he was super attentive, polite and really made us feel welcome. This was my first visit to heavenly deserts in Peterborough and I would definitely recommend 👌

Only had coffee but was served by a lovely guy called Hasnain, it was his first day and he did a great job, professional and courteous.

Delicious desserts. Our server, Emmanuel was friendly and helpful. Would recommend.

Emmanuel was our waiter and he was amazing!

Once again I found myself here at Heavenly desserts because of the amazing food and service. Especially by a worker called Emanuel he was very nice and engaging whilst serving me today!! Really enjoyed it x

Lovely food and great service from Ahmed

Served by Emmanuel, he was great, gave us fantastic service. Will definitely be returning

Aesthetic, clean and good atmosphere. Great desserts. Would recommend.

We were served by a guy named Adam. His customer service skills were top tier. He made us feel very welcoming and we enjoyed the drink that he recommended would come back again.

still waiting for the refund of the missing items. Taste and quality is really good, IF they can deliver everything ordered!

What an incredible place. I went with my elderly mum and nothing was too much trouble. The two guys that were working yesterday were so kind. Thanks for making our week ❤️

The crepe ratio to filling and toppings was abominable. If I wanted dough and ice cream I would make it myself, to delicately apply a small amount of white chocolate and raspberry sauce to a folded crepe that’s much more in size. I am disappointed because this was not the quality that was first sold to customers.

Very nice place and tasty hight quality products

Myself and my father came in today and the service was lovely everyone was so patient with myself having a stutter. Absolutely amazing food couldn’t recommend enough!

Amazing vegan menu, service and atmosphere to die for. Will be back