Heavenly Desserts in Oxford

Crepe was not provided even though we arrived 30min before closing this was not first time. We come in big group and give big order still they dont care. This is our second time and the staff behave weird.

Crepe was not provided even though we arrived 30min before closing this was not first time. We come in big group and give big order still they dont care.

Crepe was not provided even though we arrived 30min before closing this was not first time. We come in big group and give big order still they dont care.

Gelatin-free option is always great. This was surprisingly exceptional both quantity wise and quality wise.

Food was good but the customer service was by far the worst experience I’ve ever had. Service crew won’t look at you when you try to speak to them and don’t really address any questions. Visited this place on 04/05.

We come to heavenly desserts often. The desserts and ice cream are great. Service too is great. The place is super clean. We recently went and unfortunately a member of staff was telling off another member of staff. We found it extremely unprofessional. This member of staff was fully aware that we were sitting there but she continued to tell off the poor girl until we sat there. May I request the senior people of the heavenly desserts to advise their staff to go in a more private area if they want to tell off another member of staff. I hope it makes sense.

Heavenly desserts are an all time favourite, great menu, prompt service and the vegan menu is quite interesting as well. A must recommend if you’re in the area!

The food at heavenly is really good. My favourite thing on the menu has got to be the croffle, the kinder croffle 🤤. Or the cookie dough is really nice it goes really nicely with the ice cream as it balances out the richness. I don’t recommend the sticky toffee pudding, usually I am a massive fan of sticky toffee pudding like it’s the thing I’ll always get at any restaurant but this one was by far the most disappointing pudding I’ve ever eaten. It had some honey comb on top which didn’t pair nicely with the smooth spongy cake and the custard was not that good. The taste of the cake was quite dry and it just didn’t taste like your typical sticky toffee pudding.

Heavenly Desserts Oxford is truly a slice of dessert paradise! Every time I visit, I’m blown away by the beautiful presentation, rich flavors, and warm ambiance. Whether it’s the indulgent cookie dough, the perfectly crisp waffles, or the iconic “I’ll Have What She’s Having” (my all-time favorite!), each item is crafted with so much love and care. The staff are always friendly and attentive, making every experience feel special. It’s the perfect spot for catching up with friends, celebrating something sweet, or just treating yourself because you deserve it. Can’t recommend it enough!

Good, portions are a good size, only minor gripe is it can take a little while if busy, but otherwise a nice treat.

Great place, lovely and friendly atmosphere, dessert are Heavenly, such a perfect name,

As always tasty desserts, quick service.

Food was very good. I am very happy with staff service . I wan a every time with you Thanks

First time ever went to Oxford with family. The staff is very nice & food and dining is awesome.

Best service my kids love it ❤️ definitely coming back next weekend

My favorite taste at heavenly deserts I am every time existed I wil go at heavenly deserts and I will taste my favorite dishes thank so much 😊

Who serves an ice cream cone on a plate? The taste was decent, but nothing special. I’ve tried other desserts and drinks here, and while they’re good, I still prefer the freshly baked pastries from other coffee shops—especially at better prices. I do like the decoration and how clean it is though.

Overall, a wonderful experience, and I’ll definitely be coming back. Highly recommend for anyone with a sweet tooth!

Food was so nice definitely order again

Best food ever and nice customer service 😘

This place has great desserts, especially the cookie dough. It's so warm and comforting during cold winter nights. If you're craving sweets, I really do recommend this shop.

Ossommm taste brillian service definitely order again

Food was good as always. However to my disappointment, the waitresses who served me were quite rude.

We was visiting there food was fantastic service also And I recommend to people should visit there

Great experience from start to finish! Super clean, welcoming staff, and the desserts were beautifully presented and tasted amazing.

Delicious waffles fabulous service definitely recommend it

Beautiful space and atmosphere, the desserts were good, but staff attitude was very poor, served with no smile, our orders were just dropped on the table, very stern attitude from serving staff, not welcoming at all

Nice and beautiful place. Friendly staff and I could see how clean the place was. The desserts were delicious and very well presented on the plate. It was a great experience.

Very bed experience. The manager Savi is bed behaviour to customer.

Update: Heavenly Desserts has replied to my review... Not happy with completely humiliating my 12yr old boy they are now calling me a liar because I have left an honest review of my experience with this place! Pathetic!! And in terms of you having no recollection of this incident, I have phone records of us phoning you yesterday to raise our concerns about my boys nut allergy! In terms of turning the whole birthday party away... review your CCTV footage since you have such a short memory and apparently can't recall this incident!!! Absolutely Disgraceful Treatment – Avoid at All Costs! If I could give zero stars, I would. My 12-year-old son, who has a severe nut allergy, was excited to attend a friend’s birthday party at Heavenly Desserts. We called ahead to check their allergy policies, and from the start, we were met with an uncomfortable and unhelpful response. They outright admitted they couldn’t guarantee that there wouldn’t be cross-contamination, which understandably made my son nervous. Because of this, his friend’s lovely mum offered to change the venue to somewhere safer, but my son, not wanting to ruin his friends' plans, bravely decided to go and simply not eat anything. To ensure he wouldn’t feel left out, his friend’s mum planned to bring him a nut-free dessert from the supermarket while the rest of the kids enjoyed their treats from Heavenly Desserts. However, when they arrived at the restaurant, the staff did something completely outrageous – they turned the entire party away just because my son, who *they themselves* admitted they couldn’t safely cater for, would be eating a store-bought dessert. This decision was not only unnecessary but also deeply humiliating for my child. Imagine being 12 years old and feeling responsible for ruining a party! The emotional distress this caused him is beyond unacceptable. The birthday boy’s mum rightfully told the manager that their treatment of my child was appalling, and they made it clear they would never return. Neither will we. I will be telling everyone I know to avoid this establishment. No child should ever be made to feel like my son did today. Heavenly Desserts? More like *Heartless* Desserts. Absolutely disgraceful!

I had placed a delivery order and thy did not deliver my order very pathetic service i want my money back

Amazing food, very diverse menu, great quality, professional and friendly staff. Best dessert place!

Ordered the cookie dough and milkshake bundle for delivery - very tasty and nicely presented.

Cannot believe only discovered this place recently after walking past it many times. This is heaven, very tasty desserts and its an absolute treat to have an indulgent cake. I had monkey bread that was amazing! Great service and its very good value for money too.

Tasteless…..I mean who thought you could go wrong with ice cream but this lot can’t even get vanilla right. Expensive crap…

Incredibly delicious, thank you

The delivery man was so polite. I was tracking him, but the map was not showing correctly. In the meantime, he was waiting for me outside the accommodation. He tried to message me through the Just Eat app. He was very polite and patient, had a pleasant face, and even wished me a Merry Christmas.

Heavenly Desserts is amazing for sweet treats. The waffles, crepes, and cookie dough taste so good and look great too. The place is nice, and the staff are friendly. If you love desserts, you should try it

The only place i can say for sure to get hands on authentic shakshooka with pinch of spices and pinch of nostalgia of gulf country here.😍😍 English breakfast and hash browns with Siracha sauce was as delicious as anything on their menu. My forever go to/safe space to munch.

I dont have sweet tooth but man. Their desserts are top notch. Lovely staff and nice customer service. Very cozy and ordered came in within 5 minutes😍😍

“Great service! The delivery was prompt, and the delivery boy was professional and polite. Thank you!”

The food was cold never had this problem before will think twice before ordering again

The food from Heavenly Desserts lived up to it's name, it was great. But the delivery took a very long time, all together it took over 90 minutes for our food to arrive. I rung the dessert place and they said the food had already gone but the Just Eat app wouldn't update their order update. Next time we're just gonna order straight from Heavenly Desserts instead of using Just Eat.

Deliciosa. Encantador equipo de trabajo y muy limpio. Tomé un gofre con plátano y helado. Buena presentación. Sabe celestial

Thank you so much for the lovely waffle fantastic service and delivery thank yoh it's always a pleasure to order dessert from Heavenly Desserts with the best divine Desserts thank you

Did not nick on the door , order was kept outside

A wonderful experience for a large party of 20 to celebrate our daughters 18th Birthday. The food, service and atmosphere was excellent. We had a good selection across the menu of brunch, waffles, pancakes, milkshakes and coffees, we can recommend them all. Fresh and good portion sizes (waffles are massive).

We came in here with my brother and sister in law also with my sister everything was fine until the pancakes came they did not look appetising. They also did not taste very good it was literally raw inside. Everything came separate from each other.

Great food, still hot, lovely presention

Lovely place, perfect services and very friendly staff

A regular here 🙈 I don't go anywhere else for dessert 👌 Can't fault the service here. Keep up the good work 👏

Amazing food and service.Must visit

Seeing their advertisement regarding brunch, I popped in to get a sample. I was the only other customer apart from a gaggle of girls. They were very loud and pointed to them that they were not in their own houses and they should keep quiet. They were quiet but then a man - perhaps their manager of the hour? - came to tell me that I couldn’t tell them to be quiet. I pointed out that if he did his job and said to them to be quiet then I wouldn’t have. I also told him even if they were his family - they were Muslim young girls - according to the customs he should have been the one to tell them to be mindful of others in a public place. If they treat their customers in this way then people should know about it.

me and my friends were sitting down talking,until a old rude lady came and told us to be quiet (in a rude tone) and then a worker came and said that she should not talk to us like that as were only kids and she’s a full grown woman she then went on to say “i don’t care if their ur family” implying that she thinks me and my friends were related to the workers because we have brown skin colour the worker then gave us 3 free desserts as an apology even though it wasn’t their fault. the staff here are amazing i would recommend coming

Thank you so much for delivering my order it was delicious as always and hopefully will order again thank you.

Good place to have some desserts

Excellent crepes good atmosphere

A place to visit if you love desserts

Nice place, amazing dessert! Good and friendly service. Exactly what you want if you're looking for a sweet snack! I had the American Waffle Royale, it was one of the best I've ever had, very soft and fluffy inside and crunchy outside, so good!

Came here with a few friends, absolutely incredible ice cream and amazing service. Lovely presentation of the ice cream!!!!

THE best coffee in all of Oxford. The desserts are obviously as amazing. Always aesthetically pleasing, and tasting as good as they look. A bit pricier each year, but they're worth it as the occasional treat. They have *never* disappointed. Staff is always incredibly friendly.

Best place for desserts in the neighbourhood. I have always picked rather quiet times and the atmosphere was always nice and the staff really welcoming. Lots of choice, also vegan menu

Missing items didn't even offer to deliver them Nither have I received my refund as yet

Croffles are to die for! Very nice place to have desserts.

Amrita was really kind and helped my son with allergies. She was 5 star

Clean beautiful Only thing is the service is terrible it took a hour for a few deserts and they said the monkey bread would take the longest it was first and the rest were 40 mins later

The best dessert parlour in Oxford, visit there every other week, Friendly environment, always a great experience whenever we go there. The staff are super nice, kind and helpful.And the desserts are all 5* lots of variety to choose from.

Great Desserts And lovely staff The Safron drink And cake Reminded me of my childhood

Staff is super rude. Food is good but not the service.

Served by Noor. She was extremely nice and great customer service. Amazing desserts and beautiful atmosphere definitely recommend.

Lovely delivery gentleman and food was fantastic and still very hot!

One of the best desserts I had. Recommend the croffle

Love this place!! Great selection of deserts and an even greater selection of options!

Macaron box is missing one macaron

Fabulous, tastes amazing, I would love to eat there so often, 100% recommend. I went there for my birthday and got a free cheescake 🍰

Staff always polite and helpful. They always make sure I’m looked after.

Great service and quality desserts, we went for a birthday and they put candles on our dessert. They have a vegan menu.

Amazing service, Monday staff were really helpful.

The very best shakes and the milk cakes and cookie doughs are amazing. I would highly recommend the actual place looks nice and modern

10/10 french toast! Shoutout to Prena - she really came through with my relatively picky order. Made it how I want it. Other staff - doesn't cost to approach with a smile :))

A very calm and quiet environment. My husband and I really enjoyed this place. Fair prices. The staff are very polite and well-behaved. Our favorite is the Saffron milk cake; it’s so delicious.

Really enjoyed the atmosphere and the desserts were amazing. Our server was very friendly and made us feel at ease. Would recommend going here for some fab desserts. Thank you

Best dessert shop in Oxford. Toilets need more attention though.

Nice place for desserts in Headington. Plenty of tasty choices available

Nice food, good customer service

I visited the shop tonight The dessert was amazing, Prerna served us with very good behaviour, hopefully will visit again Thankx

Prerna is the best she’s very friendly and great service

Genius idea, always new ideas and the owner gets involved.

Presentation of food was excellent but menu got most of items got loads of sugar

Clean and nice place Many varieties of desserts Very delicious

it's literally heaven dessert, a lot of delicious choices of dessert waffles, pancakes , juices, coffee macaroons baklava and many, many delicious desserts the staff are professional and friendly. specialty Mr Dave and Miss prerna the place is very clean and the colors match. the place Is right in front of almadina supermarket. I recommend 👌

First time visiting with family day out. Really enjoyed waffles. The coffee was spot on. Very friendly staff will definitely be back

I was spoilt with too many options to choose from. They have a great selection of desserts coupled with good customer service. I'll be back 👍

Comfortable place with warm atmosphere. We love to go there as a family and also with friends.

It was disappointing to see only 1 piece of Ferrero Rocher with the packaging torn as well on the side.

Delivery fast and efficient. The person who delivered did a great job

The deserts were amazing, not very welcoming waitress, not smile at all, the manager should also check theirs staffs, I’m afraid the waitress were smelling odours when passing by, horrible feeling

The deserts and coffee was delicious, however it was about 3pm and we were the only ones in there, but the whole place was spotlessly clean and the service was great.

The croffle bites are a spark of joy in a world of darkness, try them and you shall not regret it

Items were cold, ice cream had melted. When I called the store they were very rude on the phone, had not processed my order regardless of me ordering it a hour before my call. She also said there’s no just eat drivers available and what I ordered they could not do she was very confusing and said I could not change anything on my order when I simply asked them to swap a ice cream - hence why they have not started my order an hour in because they wasn’t able to change what I requested but there wa