Hatties Restaurant in Leeds

Front of counter staff did not let us know breakfast had finished. The breakfast menus was still up. Changed order to a sandwich not asked what type of bread. Menu said salad garnish and on a bloomer bread but it came with a packet of crisps. and sad white cheap presliced bread.. A rubbish experience.

An ignorant and balding gentlemen rudely pushed past me and my 98 year old grandmother he was red in the face, had sweat patches and was wiping it with a napkin. I went to Complain only to find out that he was the restaurant manager! So they pointed me in the direction of the garden centre manager who was sat on the floor with a big builders bum talking on the phone, it looked like a children’s nursery area I will never return again

I came to this cafe about 10 years ago and had a cheap and cheerful turkey lunch with my mum. It wasn’t posh or fancy, just hearty food at a reasonable price. Fast forward to today, we thought we’d go back but to our surprise, the prices are in excess of what I would pay in a gastro style pub and yet food quality is actually worse. It’s just a plain carvery with very overcooked plain vegetables. For what you get, the carvery should be about 10.95 but it’s actually 14.95. Go to any other decent pub in otley for a better value lunch.

Food okay, apart from rock hard cauliflower cheese. Poor staff service, reminded me of school dinners. “Move along” one staff member told an elderly couple. Needs improvement.It lets down the garden centre that is very good.

Absolutely terrible tiny portions and very expensive much better places to spent your money. Will not be returning ever feel ripped off over£9 for a hot Turkey sandwich and a few chips which were cold what a rip off

This used to be a regular family treat and trip out - a look around the garden centre, buy too many plants and other gifts and nice enough lunch at Hattie’s. We have been to the new restaurant (now Tong garden centre) several times and it is uninspiring and way too expensive. Pushed the boat out last week and had the carvery (way over priced at £14.95). What a disappointment. Poor roasties and watery gravy and everything tasted totally bland. Felt totally ripped off. The tables are slow to be cleared and they forget to clean the sills next to the window so it’s not even inviting. We will pop into Otley next time or - sadly - just stop coming here. The plants are also over-priced and the toilets smelly. The checkouts were dead. They really need to turn this place around and quickly. It could be fantastic - people love a great garden centre. Alas, it will have lost a lot of customers already.

Well, I know it would be busy as it was lunchtime but there were several staff either chatting or standing/floating around and trying to look busy. I heard a lot of people complaining about this. So the service for hot food was very slow. Eventually one person came on to serve; there were plenty of others about who avoided taking station - even a person I took to be the restaurant manager who decided after a fair bit to do a couple of dishes of chips! That said the menu, although basic & standard lunchtime fare, was plentiful well-cooked and tasty. The hot food was reasonably priced but as with previous visits other items such as sandwiches, cakes etc seemed overpriced. The serving staff who were working were very friendly and helpful. Plenty of seating and fairly comfortable.

I really can’t understand how this can actually be run as a business. The hot food laid out like an old motorway service station, under lights and looks like it’s been there ages. Sandwiches bland and boring fillings in bland and boring bread. Sometimes you can get a jacket spud, sometimes you can’t. Earlier in the week I had a ‘salad nicoise’. It was tinned tuna, hard boiled egg, a few bits of tomato and cucumber, couple of bits of boiled potato, all piled on a bed of out of the bag leaves. No dressing available. Since when is that a salad nicoise? I thought the rest of it was hiding underneath, it wasn’t … plus it was over £9! Only vaguely healthy and edible option available. I don’t begrudge paying £9 or more for a decent salad! Friend picked up a lemon meringue pie, but after having a look, put it back as it was dry round the edges. She had scone which was ‘ok’. Drinks fine. Staff are usually young and not over interested in the food or the customers. A kind of ‘computer says no’ attitude. No slur on young workers at all, just an observation in this case. It is clean though, I’ll give them that. Unlike the revolting toilets, but they’re in the garden centre itself. This place could be a goldmine. It’s owned by the Tongue Garden Centre group now. The cafés in their other branches are excellent, but for some reason they’ve overlooked Otley. Great shame. After your shopping, go in to Otley and support all the lovely independent cafés. See you there!

I am here at the moment with my Mum and daughter , we purchased 2 hot carvary baps, which are literally a beef sandwich and chips. When we sat down an elderly gentleman came over to our table, he said that he'd ordered 2x bacon sandwich at a hefty price (I might add) and this was to big for him, he didn't realise what he was getting. Why on earth they didn't explain to him , I don't know 😕... anyway I don't think that we'll be back. The gentleman went home with what he couldn't eat.

The scone was wrapped in plastic and obviously not home made or fresh. Latte and hot chocolate were fine from a machine. We got there about 3.30pm. Service was poor and staff seemed to be more interested in looking at their watches for home time rather than greeting customers. Moping around your chairs and vicinity whilst drinking coffee not conductive to a nice experience. Was hardly cheap costing over £12 for 2 ropey fruit scones a small latte and a hot chocolate. Not great and won't be back 😕

Visited Otley and decided to go for a quick snack, we chose Hattys as we have been before when it was Stephen H Smiths. We decided to have a sandwich, but when we saw the price, £5.45 for a ham sandwich, we decided to share one. The ham was miniscule, not even covering the bread, cut thin and looked very unappetising. It was served with a very small garnish of salad. Certainly not value for money and won't be returning. The garden centre itself was also uninspiring, much better when it was Stephen H Smiths.

I gave Hattie’s a good few months to see if they had improved on their Flat White and unfortunately just as bad it may have well been warm frothy milk, and to make it worse the scone was old and dried up , oh dear Hattie’s

Poor slow service. Staff seem clueless and lacking in initiative. Will give t a miss. I will not be back. Not worth the money.

We visited here before the take over, when it was still Stephen Smiths, the meal had been very good then so we thought we would have another visit, disappointing to say the least! We ordered a chicken and bacon Mayo sandwich with salad, a panini and 2 portions of chips with a pot of tea. The sandwich had to be collected along with the tea and the hot food was brought to the table. So the cold sandwich sat on our table whilst waiting for chips etc. Odd how they weren’t all delivered together. The “hot”food was only luke warm, but tasted ok. The tables aren't wiped down between customers. I watched a member of staff clear a table then wipe the crumbs into her hand and onto the tray. No spray and wipe as you would expect. The garden centre is ok but just feels like a big shed and the whole thing in comparison to its sister centre Tong, is sadly lacking. Hopefully they will get their act together as there is major room for improvement!

They really can’t make a flat white coffee. it was awful coffee and the americano had a strange underlying taste, the custard tart was ok if not a bit bland

We are regular visitors of Stephen Smith's garden centre in Harden and always eat in Hattie's restaurant there which we find to be friendly, warm and welcoming with very reasonably priced meals and cakes. We visited Otley recently and thought we would have coffee and cakes in Hattie's situated in the Stephen Smith's garden centre there. We walked through to the restaurant only to find very little choice in the way of cakes - there were small slices of cake (emphasis on small!) at £4.45 per slice! We then read the menu and the coffees we would normally drink were £3.05! We were a party of 4 and it would have cost us £17.80 for the cake and £12.20 for four coffees - a total of £30! ...... £30! 😳😳😳 We came away and ate elsewhere for far less. We don't understand why their prices are sooo high compared to the prices charged in Harden?!

Went back after it had changed hands. They have changed the way they work. There seems to be a wider range of items available for breakfast. However the choices for lunch do not seem as wide as before - but still a reasonable range.

Today we visited Hatties for a coffee (latte) and a tea. We forgave the noise as they are refurbishing and we forgave the lack of sections open but we were appalled at the expense of the milk. For 1 Fluid ounce of Almond milk we...

Called in for breakfast this week - as we often do - and experienced some of the worst examples of customer service ever encountered. The staff team displayed what could only be described as a “couldn’t care less” attitude. On arrival, 5 members of staff...

I’m sorry I don’t usually write such reviews but I was treated and spoken to so poorly, this needed to be done. I walked into what I thought what Steven h smiths hatties restaurant for a toasted t cake and a drink at 4:10 to...

Really good coffee and excellent scone and jam. Clean tidy and welcoming. Service excellent Will pop in again next time we're passing. Thanx

Very good cafe/ restaurant in a garden centre. We called in for morning coffee before a pub lunch and we’re not disappointed. Excellent service from the staff and good coffees on offer.

Undercooked,cold food. One of the worst breakfasts I have had. Most of the food is kept in warmers, that do not keep the food hot. The mushrooms were barely cooked, as we're the sausages. The beans were cold. I had this breakfast and a coffee.....£11:60....

Came in today with me elderly mother and father. My dad spilt his cup of coffee and ended up burning his hand. The young lady who was serving behind the counter saw this and was so attentive and went off to retrieve a cold compress....

Came here as a recommendation….. can say I’d never eat breakfast here again, it was the most disgusting thing I’d seen on a plate… as a chef I’d never dream of even serving up such bad food, perhaps the chef was having a VERY VERY...

Visited towards end of day. 15.30. reduced menu. That's fine I only wanted a sandwich of some sort anyway. Opted for a pannini. Bacon, brie and cranberry. Can't go wrong with that right?!? One side burnt black as I discovered after a couple of bites....

What a let down ! Drove here today for a lunch out and was left very disappointed. Got a Latte from the machine that came with no milk in it, the Hot chocolate was so sweet it was undrinkable, undeterred we then got two Latte's...

I can see why this place is popular with OAPs as I imagine my breakfast was cooked in the 1950s. NEVER again.

I was really looking forward to having lunch here with a friend, what a disappointment! I had a cheese and ham Panini and it was without a doubt the worst Panini I have ever experienced. The filling covered less than half the the sandwich, the...

A friend and I went to Hattie's a week ago and wanted a bacon sandwich in a breadcake and the girl had to ask the manager if they could do them. It took at least five minutes before he made up his mind and then...

We come here usually every Tuesday as the gammon lunch is our favourite. Great cappuccinos and even better cakes. Always great to see Laura and kirsty, they really are what sets this place apart. Nothing is ever too much to ask for. Always happy and...

Visited after a long time, very disappointed with the meal. Both had special pie and veg, the pie top was a little overdone but the filling was awful. The selection of veg was interesting but a little under done for me. Please don't ask about the gravey served separately, it was like dishwater.At £10.95 per person I was very disapointed and will not be visiting again soon.

Airy light atmosphere, pleasant staff. Food generous and good quality, not fancy but a reasonable choice.

  7) 40 para una chaqueta de papa con queso y frijoles. Eran las 6. ¡40 para la papa y los frijoles y 1 para una pequeña pizca de queso! La papa era pequeña y la ensalada había visto días mejores. Lasaña de mi madre tenía 9 años. 20 para una lasaña vegetariana "casera" que era descuidada y no casera en absoluto.Muy decepcionante y no volveré.

¿Alimentos fríos, repollos malolientes que prueban brotes, asado seco y quemado? papas y costos 11. 00. La sopa estaba fría y gris, probablemente hecha con sobras y costaba 4. 50 Cuando nos quejamos, el servidor dijo "bueno, deberías haberlo traído de vuelta" bueno, en realidad debería haber estado caliente y comestible en primer lugar. La gente de Otley te mereces algo mejor y de dónde vienen estas otras buenas críticas se me escapa.

Es la segunda vez que visito recientemente para almorzar con amigos. Es un café de autoservicio bastante atractivo y popular en este concurrido centro de jardinería y las porciones son muy generosas pero a un precio muy razonable.He probado el sabroso Welsh rarebit en ambas ocasiones con mostaza de grano y mi amigo tenía pollo asado con verduras.¡Debido a que las porciones son tan grandes que habíamos aprendido en la última visita que una porción de chips entre nosotros era más que suficiente!Convenientemente, también hay un gran aparcamiento en el lugar.

Acabo de llamar para un almuerzo ligero y ambos pedimos la sopa de "vegetales de invierno". ¡Bueno, creo que el cocinero mezcló sus cuencos y nos dio el agua en la que había cocinado sus verduras! !Absolutamente insípida "sopa", de hecho, bromeamos diciendo que probablemente era similar a lo que los prisioneros obtuvieron en un campo de prisioneros de guerra. , pero al menos no tuvieron que pagar 4. 50

Pleasant spacious cafe/restaurant serving good food, called for a coffee but unfortunately they didn’t serve my favourite coffee ‘flat white’ now one of Britain’s most popular coffee drinks, maybe they need to catch up with the time. Otherwise good

We found this R/Rant totally by accident, but so glad we did! Really lovely roast with lots of choice of veg & potatoes. Very efficient service, and friendly staff.

Visited Hattiesburg last week, really enjoyed the food, plenty of choice, good service. Will certainly visit again.

My husband had the all day brunch which was amazing. I had a baked potato with cheese. The potato was only just warm. I presumed it was a one-off. Went again with a friend and both our potatoes weren't hot. The cheese doesn't even melt.

Popped today for a coffee with my auntie today. Served by a nice friendly young lady who was training. Only had coffees but there was plenty of choice and the food looked super .

I’ve come here a few times for breakfasts on sundays and you really can’t beat it. The selection of food available is great, hence why we’ve come back a few times. Highly recommend, cheap too!

Prices seem to have gone up and quality and service not improved. Have eaten here several times and meals, particularly vegetables have been warm at best and sometimes cold. I struggled with pushing mum in a wheelchair and trying to get meals, drinks and cutlery and find a seat. No offer of help from any of several members of staff. I will not go back.

For the second weekend in a row we have gone to hatties for lunch and both times have been awful quite honestly. Yesterday at 1500 we ordered sandwiches from the menu that stated they were available until 1545 (they close at 1700). However none of the staff knew what time they were serving food until and it was as though we were putting them out by ordering food! We were not the only ones that had to wait in line whilst our server went to find out if they were still serving food! They seemed far more interested in cleaning and customers seemed to be an interruption to this. We felt completely unwelcome and were treated as a nuisance. The staff were not friendly and the customer service was appalling. For example the waitress that brought our food literally put it on the table and walked off without asking if everything was ok or if we needed anything or even speaking to us! As this is the same experience we have had two weekends in a row we won’t be back.

I'm sorry but that place's a No-No!. We have choosen roasted ham... Overcooked vegetables, stone hard yorkies, old and "watery" gravy. Coffee filter for £2. Rude staff... Sorry... never again. To bad, the shop it's a value of Otley

Just a bit rubbish really. Unfriendly and miserable staff, rubbish coffee and felt like we were sat in a school canteen. Save the money and have a drive into Otley.

Met freinds (16 of us) for a drink then a walk by the river .calling.back for lunch so we were alowed to leave our cars . The staff were most helpful .setting up and reserving tables so we could all sit together .we all had excalent meals of great variaty .i had.pie of the day which was verry good .

What a great experience! Called yesterday for lunch. Great hot and cold choices. Food is varied from salads that come with help yourself additions, all for one price and there is a roast hot dinner option.

Queríamos algunas plantas de Stephen Smith y, como de costumbre, nos demoramos más y descubrimos que era la hora del almuerzo. Tuvimos un almuerzo de sándwich que fue presentado bien con una ensalada.

El restaurante Hattie en el centro de jardinería Stephen H Smith en Otley es una cafetería grande y elegante con una amplia variedad de comidas calientes, sándwiches, bocadillos, pasteles, etc. Los precios son muy razonables.

Called in for lunch today. Really nice atmosphere. Pleasant staff and lovely food. Will visit again and would certainly recommend.

Después de ser recomendado para visitar, nos hubiera gustado no haber molestado. En pocas palabras, nuestra visita al restaurante Hattie fue muy pobre. Nos pareció muy desagradable ponerse en el centro de jardinería, para ser "recibidos" con un fuerte olor a lejía (probablemente de los retretes cerca de las puertas principales). Después de pasar los baños y caminar por el centro hacia el restaurante, nuestras primeras impresiones fueron que el centro de jardinería se veía desordenado, desordenado y como un mercado glorificado. El restaurante no era como nos habían hecho creer y nos recordaba una cantina. Teníamos un bollo de fruta que se deshizo en pedazos y tenía un sabor extraño, y en cuanto a los cafés Americano, fueron los peores que hemos probado, de hecho, ¡MacDonald es mucho mejor! ! La mesa en la que nos sentamos claramente no se había limpiado correctamente y la experiencia no fue agradable.

Called in for a quick lunch and was pleasantly surprised - good quality. However (as others have said) the self serve soft drinks are a bit of a rip-off. Should do better. Nice clean & tidy dining room with plenty of space.

Hatties do the best breakfast in a mile, and I dont really do a cooked breakfast ! then a nice stroll round the garden centre

Unhelpful way of dealing with the Carvery style meal!

Called in for a coffee whilst visiting the garden centre. They were doing Christmas dinner. So we decided to have a meal. The food was really good. It is self service. The staff were very nice. We both had as much as we wanted and the price was very reasonable. We will call there again and I recommend it to anyone who likes good food at fair prices. The restaurant itself is very nice with good views and clean.

1. 80 por un vaso pequeño de 1/3 litro de coca cola dietética. Es una estafa total por algo que sale de una máquina en una cafetería de autoservicio y esta es una cafetería muy normal, no un restaurante. Mi recomendación es boicotearlo hasta que reduzcan estos precios a aproximadamente la mitad, e incluso entonces estarán haciendo al menos un margen de ganancia del 150%.

Nos dirigíamos a Cambridge, así que decidimos desayunar antes de nuestro largo viaje.

Excelente cena asada un sábado por la tarde en un entorno limpio y agradable, aunque bastante ocupado. El sistema de servicio fue organizado y bastante eficiente con tapas para su plato para ayudar a mantener su comida caliente si las colas son malas. El autoservicio de verduras y acompañamientos era bueno porque los dos tipos de papas asadas se veían muy sabrosas y estaban a la altura de su apariencia. y pude elegir más de los lados y verduras que preferí, lo que siempre es bueno. Agregue un precio razonable a todo esto y el buen ambiente significaría una visita de regreso. Y más a menudo si estuviera un poco más cerca. Ahora si Stephen Smith todavía estaba en Scunthorpe. . .

Vine aquí con mi hija adulta un sábado. No estaba demasiado ocupado, así que conseguimos una mesa fácilmente. Nos decidimos por sopa y pastel / bebida caliente para después.

Pensamos que íbamos a tomar una taza de café a media mañana, un lunes y el lugar no estaba ocupado. Elegí lo que queríamos y me paré detrás de un cliente en la caja. Me preguntaron qué teníamos y se lo contaron al cajero. De repente se interrumpió y comenzó a hablar con otros cuatro asistentes detrás del mostrador. Después de unos minutos de que todos ellos nos ignoraron, regresó al mostrador y luego comenzó a preparar una bebida para la mujer que estaba frente a mí. Finalmente fue mi turno y la cajera no pudo recordar lo que había dicho, aunque ella había colgado los artículos antes de ir a charlar. El otro cliente y yo acordamos que era un trato muy grosero, pero es bastante común que el personal de Hatties sostenga conversaciones en voz alta detrás del mostrador mientras los clientes esperan ser atendidos. Fue justo antes de las 11 am y notamos que ya estaban colocando los elementos del almuerzo en el mostrador. En una ocasión anterior tuve un pedazo de pastel que era sólido y rancio y tuve que pedir un reembolso. ¿Puedo sugerir que la gerencia se involucre y resuelva los problemas de personal?

Most of it was fine but I didn’t know you got a slice of fried bread wasn’t given a choice to have toast! The egg was over cooked if I had wanted a hard boiled egg I would have asked for it. Someone needs lessons on how to fry an egg!!

We dropped in for a light lunch, I had Welsh rarebit which was really good as it wasn’t just cheese on toast but a genuine one with a nice sauce. My husband had a very good ham and cheese bloomer with generfilling. Our friends had a lovely very thick soup. Found everything worth the money and good quality.

Went in for a "Gardeners Brunch" or whatever they call it. Now I wasn't asking for much, it's a garden centre after all, but COME ON!

Have visited many times over the years but today the experience was totally unprofessional and unacceptable. On arrival my father who suffers with poor mobility, made a visit to the disabled toilet where he found the floor dangerously wet and the toilet flusher broken. He went to report this to a male at the cash tills of the garden centre who basically didn’t give a damn from his body language, whilst the lad on the next till found it highly amusing and laughed throughout. We proceeded to Hatties. On arriving at the cold drinks machine I was met by no full sugared coke, so I walked down to the fridge to find no bottled coke or Pepsi. I find this discriminationary and totally unacceptable as I, along with other people, have a medical condition of a high intolerance to sugar free food and drink as it makes me extremely ill. Regardless of my medical condition it is MY CHOICE to have a drink of my choice. The restaurant was full of teenage staff, as we approached the till to pay for the food and drink, the young girl disappeared meaning we had to wait till she returned sometime later as the hoard of teenagers behind the service area were far too busy chatting to notice a customer wanted to pay. It took five attempts to find a half decent table to sit at as they had not been cleaned, and on paying at the garden centre tills we were met by another cluster of teenagers chatting about their social lives. Needless to say we will not be returning to hatties or he garden centre.

I am so sick of coming to this great garden centre and then being subjected to the joke of a "restuarant" called HATTIE'S. The staff are predominantly stroppy teenagers who care more about gossiping and flirting then serving customers. They pick and choose serving times at will... never sticking to what their menu says. It is 2.45, I just ordered a brunch, which the menu says us available until 3.45pm, but the rude woman on the till said they have already stopped.

Stephen H Smiths Garden & Leisure Centre in Otley, West Yorkshire, hosts the most extensive range of crafts that I have ever seen outside of a Hobby World shop. Almost as impressive was the kitchenwares department. Plants were of good quality and nicely arranged for viewing and easy buying. Aisles were fine for push prams and wheelchairs, and children would be intrigued with the fairy fantasy world products.

This lovely café is inside the Otley Garden Centre. Great food, lovely staff and so clean and tidy. We call in here every time we are going to York or surrounding area.

The lady who said people are confused as it definitely isn't a garden centre, is clearly confused herself. It is definitely a garden centre. People are also leaving reviews for the Wilsden/Bingley Branch which has its own separate page.

Called here for brunch and were pleasantly surprised. We had two breakfasts’ one big breakfast an one normal. These were paid for at the till and then delivered to your table when ready.

Needed a quick breakfast, whilst attending to business in the town, and most of the town centre eateries are OK, but not spectacular, thought we`d try this place, glad we did. Breakfast was fresh, good choices on the menu, reasonably priced, good old fashioned service, from polite staff. What`s not to like? We will definitely be back next time we are in Otley.

A bit rough and ready, but OK for a coffee after looking around. What I dfidn't like was people sweeping the floor while I was eating.

Well when you get tired trying to find plants in this "Garden Centre" - fighting through everything from craft items to clothing & jewelry - it's quite a nice place to sit. Self Service - the checkout for the tills was very slow - not helped by them shutting 1 till line when still people queing. I would expect the place to be frustrating if it was busy say at weekends. Food reasonably priced. Comfortable and clean seating - but it was quiet when we went ( still a queue at the checkout though as I mentioned. The garden centre is rather pricey and no longer has a pet / aquarium section so not a place to pop in for general gardening needs and the cafe is not a place to make a special effort to go to just for itself.

It didn't start well because we arrived just as they were taking away the lunch hot food, a couple of minutes before 2.30pm. Reluctantly settled for a ham sandwich for hubby and a cheese and tomato panini for me and both were really good. Nice bit of salad to go with it too. Hubby is very fussy but he was very happy his ham sandwich. Bread was fresh and the ham tasty. We also shared a generous apple pie - pretty good. I always like the atmosphere in Hatties, plenty of space to get around the chairs for a disabled person. Nice to have a wander around the garden centre afterwards too. staff very pleasant and helpful.

Come regularly for coffee and scone but find it disconcerting that staff start sweeping up and mopping the floor at 3 15pm everytime we are there. Makes us feel uncomfortable and unwelcome.

This is our third visit to Smith's garden centre, which is very nice by the way, great staff.

A typical restaurant in a garden centre we were pleased to take our aged aunt who was in a wheelchair. There were 7 of us and we put two tables together. Service was a bit slow at the till but quality was good but not cheap. Atmosphere was decent and ambience decent. The main thing was we all enjoyed the lunch and we were not rushed. Pretty good.

Just stopped for hot drinks whilst shopping, they seem to have all the right equipment, but the coffees were very average, and the mocha not warm enough.

An outing to Stephen H Smith’s enormous and diverse Garden Centre to look for Christmas presents was quite successful so we stopped off at their Hattie’s restaurant for a quick bite, that turned into quite a long bite.

Saturday lunch for 3 people cost £37. Two of the party got lunch immediately when they had almost finished eating I received my overcooked battered fish. It was so dry that it was almost just batter. Then the elderly lady we were with wanted cheese cake. The joke of a manager said the portion which was narrower than a match box was almost £4.00 because it was gluten free. What an excuse!! We won't be back in a hurry

Bacon sandwich, sausage sandwich very poor value. Coffee warm, would not recommend Hatties restaurant at Stephen Smiths Otley. Very expensive for poor quality Leaves a lot to be desired and will not visit again

This place is great, there's loads of choice of hot and cold food, and drinks, and the seating area is spacious and plentiful. Food generally very good, no complaints, although they once did make my omelette extremely salty, cheese with loads of extra added salt! I put that down to a one-off though. Prices are quite high but portion sizes are generous. Breakfast probably not worth if you get a cooked breakfast as they are priced expensive for what you get.

This is a very pleasant place to eat within the garden centre Stephen Smith's in Otley. The dining room is...

This is a quaint little retro place in Otley Road Leeds .You cannot park outside so use the Sainsbury's car park nearby .Tucked away in a row of shops when you go in it takes you back to your youth ,with retro fold tables, wooden chairs and tables and the staff are very very friendly .As you go in order and take a seat either upstairs or downstairs. The pictures on the walls are for sale so if it takes your fancy go for it.This is a nice place for Tea,coffee and very reasonably priced .My recommendation is try the Freakshake Its diabetes in a mug .Probably 3000 calories but what the hell its to die for .If in Leeds definitely one place to visit for a milkshake ,or Freakshake if you dare .

A menudo me visita este amplio restaurante en el centro Stephen Smith's Garden, Otley con mi amigo anciano. Siempre hay al menos 4 opciones de platos calientes preparados frescos a diario, que están disponibles hasta las 2 pm, pero hay otras comidas calientes durante todo el día. Normalmente tienen una de sus ensaladas, lo que puede añadir a la ensalada del bar bien surtido. Sin embargo, lejos, lo mejor para mí son los scones de fruta que están recién horneadas en las instalaciones cada día. Absolutamente delicioso, ligero, con una perfecta y tenían taza de té! El personal es siempre muy amable y nunca me ha decepcionado nada sobre el lugar.

A menudo visita Stephen Smiths Jardín con mi nieta que adora las plantas así como la 'tienda de mascotas' donde ella puede ver los peces, conejos, lagartos, etc. Almorzamos en el café hoy. Mucha variedad (ensaladas, sandwiches, comidas calientes. . . Una caja") y del niño con una buena selección de bocadillos (sándwiches, jugos, frutas frescas y secas, así como la habitual y galletas, patatas fritas) 5 artículos por £4. 35. Todos con buena relación calidad-precio. Amplio restaurante con muchas mesas. Mucha gente, pero no completa, pero es difícil de encontrar una mesa que había sido despejada, así que tuve que mover tazas vacías. . . .

I've visited Hatties several times recently with my parents and have been very happy each time. Our particular favourite is the salad bar...a wide range of different salads including cous cous, pasta, homemade coleslaw, various chopped and interestingly flavoured vegetable mixtures..always something different to try. The addition of olives, mixed seeds, flavoured breads with olive oil, salami and cheese added a 'tapas vibe' today. The staff are always kind and helpful. The manager is much in evidence and happy to explain the different options and combinations available. The hot food options do look tempting but my parents and I enjoy choosing from the rainbow of salads which complemented the huge portion of home made quiche.Paticular thanks to the young lady who helped look after my dad, sitting us in a cool area and providing some much needed water and sympathy.Hatties is well worth a visit.We wil be back!!

Stopped on our way home for toilet and butty stop. Had to get takeaway as dogs weren't allowed in. We got bacon buns but by the time I got out to the car they were cold (don't know if they were hot to start with) coffee machine not working so had to have filter coffee which we don't like, so all in all not over enamoured with this place!!

I wonder if there is some confusion over this venue as there are several references to a garden centre which is obviously a mistake.We love this place. The décor is charming and the staff lovely. The breakfast is a feast and I have no hesitation in giving it an excellent review.

Took my parents for lunch to the wilsden centre and once again a lovely lunch, it was quite busy as it was Easter holidays but the service is excellent and the staff all friendly and efficient. We had the traditional fish and chips, jacket potato with tuna mayo and Brie/bacon panini. The salad which comes with your panini & jacket is really well presented, selection of leaves, red onion, cherry tomatoes, cucumber, pepper. This place is as good as pub food and reasonably priced. Three meals with 2 cappuccinos and a pot of tea £25. Plenty of seating areas and lovely surroundings, will be back.

Popped in for coffee and a toasted tea cake with a friend. There was plenty of space and we sat on a sofa so we could relax and have a good chat. The tea cakes arrived hot and with plenty of butter. The coffee was nice and my friends tea was served just as she ordered with the tea bag on the side not in the pot (she likes it weak!)

The place looks nice, very floral, ruined by dozens of filthy tables and I was sat on a sticky seat. Looked at the menu, saw an "ALL DAY" breakfast, went up to the till and was served by a very rude lady who said Breakfast were not being served (it says 11:30 on the menu, but yet why say ALL DAY in big letters if it is not??) Went back to my seat, and decided I wanted the moz ciabatta with chips. Chips had stopped being served. This was 2.00pm. So decided I wanted beans instead, we got a Cappucino and a Latte, the Cappucino tasted of rusty drain water with "froth" on top and the latte was cold. Food arrived, a ciabatta with cold beans and a load of crisps (was that to make up for the chips?) Tomato's were bland and tasteless and the salad tasted of soil. Despite the piling tables of dirty plates, there were loads of staff standing around, talking and not working. Stay well clear of here.

Went there today for a cuppa and the food was fantastic. Well presented and tasty. Will so be going back.

Having visited other Hatties restaurants we were incredibly disappointed. 3 year old hit his head on the tray rail and when I asked for an ice pack the response came across as very rude. No ice packs were available (I would have thought this was standard in a first aid kit!) and was told I only have wet clothes which we used to try and manage the bruise and bump that was forming. When the staff member saw the bump that was forming she did start to warm up. While we were there we also saw staff members rolling their eyes at customers over silly things like customers "being in their way". This is not at all what I would have expected from a Hatties! Sort out your first aid kits, train your staff in how to deal with injuries and some may need a refresher on basic customer service I.e eye rolling is NOT acceptable.

Went to Hatties as we needed other things at the garden centre as well, We both had a Pork dinner it was ok and not overly expensive, The café was quite busy but it was easy to find a clean table as I said you get what you pay for . I would go and eat here again.

Over £20 for 2 jacket potatoes drinks and small kids sandwich! Jacket potatoes hard cold lacking in taste in fact it was that cold the cheese did not melt on it. No sour cream provided with chilli filling as stated on menu. Perhaps the jackets were warmed up from before as skin was very tough. Disappointing.

When this restaurant first opened several years ago after a massive makeover and expansion, it was fabulous. It had attentive, helpful staff, great food served at the counter or cooked (quickly) to order, fast service at the tills etc. Now you get staff with bad attitudes and zero training in food or customer service, cold food, dried up cakes, queues at the till meaning food and drinks that were already cold get even colder, hugely expensive dishes that are not even worthy of a staff canteen or greasy spoon cafe. Could have still been fabulous all these years but they just don't care as people still keep going.

Unfortunately, after our visit today, I was disappointed. I had a Turkey Lunch. Gravy was cold, meat was cold, Yorkshire Pud was cold. £9.00 was a lot to pay for something that wasn't very good :(

Called in here with friends for a coffee and cake for some of us, no better or worse than similar places, cost fairly similar, good range of food on menu, cant really say much else. Large garden/ craft centre which is great to look around if you like that sort of thing, I don't!!