Hatem Restaurant in Newcastle upon Tyne

Love to come here to have the kunafa and muhalabiya. Atmosphere is nice and staff are welcoming.

Lovely service, amazing food. Would deffo recommend

Regular customer, lovely service and lovely food. Always a go to. Would 100% recommend :)

Delicious food. Narmeen is the sweetest staff member who kept asking we need anything. Her recommendation arabian shawarma was spot on. So was grill, humus and even salad. Definitely coming back again. Authentic taste.

Amazing food, really great hospitality team, provided everything we requested and more, were polite and really courteous. Would highly recommend!

Lovley food. Good service. Very welcoming. Our family will come again.

Very very authentic, beautiful pastry, meat grilled on coals! Highly recommend.

We had our lunch at this restaurant, it was the worst experience weve ever had in a restaurant. First of all the food doesnot look like lebanese looks like everything but not lebanse , fattouch the bread in fattoush was more than vegetables, you get full from fried bread, cheese sambousek were empty they are lying there is no cheese in sambousek just an empty thing. Mixed grill taste very bad especialy lamb they seemed as if they were done day before and they just heated them. Batata harra taste very very bad. Please if you dont know how to cook lebanese do not claim you are a lebanese restaurant. I will not repeat it again and i dont recommend anyone to go there.

The restaurant appears clean and tidy. Well organised with about ten tables. There is a counter area at the back. They sell various dishes, biryani, kebab, shawarma, lentil soup, hummus, falafel. They have a 9.99 lunch time offer between 11a.m. and 5p.m. They take credit cards. The food is tasty. The service was friendly and considerate and polite. The atmosphere is nice, there is music in the background but slightly irritating to hear the same song over and over for 45 minutes. Overall lovely restaurant with nice Lebanese food.

It has been a great experience there, first of all a huge thanks to Hiba for a warm welcome and she helped us in choosing the menu as well which was absolutely fantastic 😍 Great food, Great service and the best place to have Lebanese food.

♥♥🫶🏻I went to them with my family and they were very delicious meals. We enjoyed the food and service of the staff who served it

Special Thanks to HIBA for the great hospitality 👌

Lovely food - regulars here! Edit: rating has dropped from 5* to 3*. Removed lamb shawarma. Was the best thing on the menu. To make matters worse, portion sizes have decreased. Really upsetting to see as I have been a regular here for almost a year.

The food is excellent, but the quality of the olives is less than acceptable

I do really recommend Hatem restaurant for shawarma 😋 is absolutely good.

I had my dinner at this place tonight. Mix mashawi 1 was perfectly fine. Staff were very friendly 2 girls are lovely.

Went here on a Friday evening and being the only people in the restaurant we thought we would try the food. Food was standard at best but the time it took for our starters and mains to come was ridiculous. We ordered the mix hot mezze started which took 40 mins to bring out bearing in mind we were the only ones there and then our main mixed grill etc took another 40 minutes to come. After we complained to our waitress the manager who could hear us wouldn't even come up to apologise or anything. Absolute shambles, save your money, go elsewhere.

Lovely Food. Very well quality and price. Very profesional staff.

Great food, great service, very clean place. Highly recommended 👌

In Newcastle for a day.. We decided to get In this restaurant late at night.. Classy Sharm nice restaurant Very good welcome and service, great choice of food .. Recommended for future diners Thanks

clean , very delicious food. special thanks to mohammed barudi.

Where can I even start… All around flawless and I’m referring to every aspect of it. The customer service was fabulous, the lady who served us was kind and inviting, made sure we were comfortable etc. As for the food itself, outstanding beyond measure. The chicken biryani was superb aswell as the knafeh. Truly was an out of this world experience.

It is the best Food I have it ever , really I recommend, good food , clean place and very welcome staff.

Food was amazing, atmosphere and service was even better, lady who served us was really lovely.

Ordered for a takeaway so I have not dined in, but went in to collect and the venue was really nice and friendly staff. The food was really good too, I got the charcoal mixed chicken grill with chips and Lebanese bread with chilli and garlic sauce. Food was 10/10. Will defo be back :)

Alhumdulillah amazing experience. We were quite a rowdy but civil bunch of 14, the food was well received with excellent hospitality and a very patient waitress.

Excellent food. Chef and staff extremely accommodating even when we overstayed past closing time.

Great menu, food and service. Try the hot mezze platter and mixed mshawi. It’s advertised for 4 to share but we couldn’t finish it. Try their Muhalabiya dessert.

Beautiful place and food was amazing, staff very friendly would recommend this place!

We had lamb biryani, cheese borek and ali nazik lamb kofte. The staff were very nice and sophisticated, and the food quality was great; Very rich, fresh and full of umami. I’m sure they keep everything clean and safe on high standards, and they should be given food hygiene rating 5. There are so many highest rated restaurants that lack of cleanliness. I’d happily visit here again for special occasions and try different dishes.

This is one of those rare restaurants where you just know that everything is going to be amazing . Hands down the best Restaurant in Newcastle

Amazing food and customer service, the waiter was very friendly, highly recommended , I forgot to ask him his name 😀

The food is very expensive and not good, and the management's behavior is very bad and disrespectful when they said the food contains hair 👎👎👎👎 The last time I ate there

Really good food shared with a friend! Lamb chops are amazing, succulent and juicy grills. Big portions! Definitely coming again.

Lovely fresh cooked authentic food! We tried their breakfast menu and it was great! Lovely flavours from the all the food. Enjoyed the quality of the ingredients used. Tried the mix shawarma wrap again it was full of flavour Witt tender juicy meat! Great service provided with excellent value for money. Would recommend for anyone to drop and try very accommodating place. 5*****

Absolutely fabulous, been here several times food is delicious (best falafel ever!!) and service is fantastic. Highly recommended.

Unbelievable experience at my first visit to Hatem. The best Lebanese cuisine I have ever experienced. Great staff, relaxing venue, and very well worth a visit. Oh and they even give us a free dessert as well.

Food never comes and when I phoned them they said they never had the order and then they said I didn't answer the door. After telling them that me and my partner have been in the house no one has tried it or phoned my number they said my delivery is coming now which was 20 minutes ago and still haven't arrived which is over an hour late

Excellent food and excellent service

Thank you for been so helpful to us I hope you have a happy new year

Very delicious food , i will come again 👏🏻

We are regulars and get the same order every time. Maybe the chef changed but I am a takeaway chef too. The garlic sauce in the wraps was old it dried up/gelatinous like when mayo dries up. We took a video. Clumps of weird tastless mush? They changed it after we told them but disappointed that the chef argued back saying it's normal garlic sauce. It is not possible to eat that. Then we got home with the new order and was drenched in grease totally inedible. The shawarma was overcooked, crumbly and dry, not like the chicken and lamb we had in the prev wrap. I think they gave us the bits left at the bottom because they were closing up. The chips were not cooked and drenched in grease. They were clearly fried in oil not hot enough you could see they were undercooked. Real waste of time we went to collect the meals for both orders and it was pouring outside. Food was inedible we binned both meals. I now have a stomach ache because the food was just really off putting unfortunately. What a shame because we won't be back. With the state of the economy I have no idea why they would serve food like this and risk losing regular locals. We use to come on our day off every other week... I appreciate they tried to change it, the waiters are decent. I think the chef just was not happy with the criticism and the replacement was really bad.

Fantastic food, quick service, family with 2 boys - they loved it too

Service was friendly, Falafels had perfect amount of salt and tasted fresh & soft to eat. However, the breads were chewy, lentil soup was too salty and prawns were way too overcooked and burnt more than the charred.

Absolutely fantastic and authentic Lebanese food. All of the meats were nicely charcoal grilled. The lamb was delicious, the toum was amazing. And finishing with Arabic coffee and baklava was the business. I will visit again and would highly recommend this place.

I tried many Lebanese restaurants in the north east but I wanted to try somewhere different. Decided to visit Hatem. I honestly can’t recommend the place enough. The prices are reasonable, staff are amazing and the food is lovely. Will definitely be coming here again. If you’re in Newcastle and looking for a good place to eat, look no further 👌

First time eating at Hatem Restaurant, and can safely say, as someone who has dined regularly at other Lebanese restaurants in the area, I would place not only the food but also the friendly atmosphere and excellent service well above other places. Such lovely staff who go above and beyond, the portions and quality of the food are unmatched and the vibes of the restaurant are amazing. Would 100% recommend & definitely will be returning soon. Thank you!!

Had excellent time here! Big and delicious portions, fast service and friendly staff❤️

First time coming here loved the food and mango juice x

Best place and very nice fresh food

Excellent food and generous portion size. Ambience is very nice with light music.live kitchen is a nice touch. Staff is very welcoming

Amazing food, lovely atmosphere, great service. Very satisfied, will definitely visit again and recommend to friends

Very good "real" food. Really fresh and tasty. They gave us a dessert that is made in house. Staff are polite and friendly. Well worth a visit!

Amazing food and service! Highly recommend 👌

Everything was perfect, the service was really nice and the food was so good and plated really nicely.

Totally loved the food, the vibe and the staff were really attentive and friendly.

Awful food tonight. I think the real chef must have had a day off. Last week the food was lovely. £6.50 for a small feta salad that was drowning in a sharp vinegar dressing. It was inedible, we ate the cheese and threw the rest away, the salad was soggy and awful. Shwarma wrap arrived cold, soggy and very little meat. We've eaten here many times and had a few take aways but this has now put us off. Waste of money as we binned most of it. Such a shame as we really have liked the fresh, hot food in the past.

Excellent food,top service, friendly staff defo recommend.

Food was very tasty - the rice is amazing and very flavourful - I recommend the Mandi. Service speed could be improved but we were a large group. Gave us complimentary baklava too 😋

Biryani was absolutely lovely! Koftas were really nice too! Tabbouleh salad was delightful. Only issue- the raita and the moutlaba were sour / off. Potentially due to remaining in the heat bag for so long. Will try to contact for refund

I tried hatem arabic resturent the lamb mandi was so nice it's like what you see the Arabs eating on tv lamb with all it's goodness it was soft and and The fat was the best bit for me I also tried a desert called kunefi the texture was really nice little crispy sweet and soft it's not the same as Persian food so a recomend you try it if have never had Arab food there service is good and the place is nice inside looks a little classy

We used to go every day but the owner is very rude guy. We spent a lot of money to his place and he never appreciated that. Once we stopped going there his personality change. Respect the customers and money will come. He cares about your pocket not even who you are or where are you from. Rubbish way to run a business

Very friendly staff the food is amazing and the atmosphere is very nice with nice music

It was a great dining experience.More over the customer service was really good. Muhammad was serving us and he made sure we were well and comfortable. would definitely visit again .overall i would rate 9/10.

Delicious food and good service. The waiter was very polite and saw to our every need. Would definitely recommend.

The food was really great. Good portions and presentation. The waiter Muhammad was also a very friendly lad and he made sure we got everything. We were provided a desert at the end on the house and that really warmed up our hearts as a first comer. Will visit again. Thank you.

Nice atmosphere and decor but the food I expensive and needs to be improved. The best thing was the customer service. Might come again.

It’s a great option to try the Middle East food I really enjoyed it. 👍👍👌

Me and my Sister dined in in this restaurant , the Food was Great , the Tea was delicious and The waiter's attentiveness and genuine passion for his craft elevated the whole experience , definitly coming back

Delicious food , friendly Staff

Great food , Fantastic service from Mohammed , definitely coming back again soon .

I had a very Good experince in this restaurant last week , the Food was delicious and the staff were nice and friendly especially waiter Mohammed delivered Good service to us and really looked after us .

Very beautiful restaurant. My family and I had dinner there today. We enjoyed it so much. The lady who served us was so lovely and also the chef is such a good cook, his food are so yummy. We can't wait to go there again. May our dear Allah reward them and make it so successful business. Ameen

Both visits months apart have been excellent and the standard set here is very high. Food quality is exceptional and the staff are lovely, couldn't want to do more for you.

Good, tasty, delightful, and enjoyable food. Staff was very kind and active. Will visit again for kunafa, which was the king. If the restaurant location is at a quiter road, then it is no less than the best restaurant in Newcastle upon Tyne.

Amazing Food, have been coming here for some years now food is always beautiful and fresh, love the chicken sharwarma and the wings, highly Rated and the customer service is very heart warming. Great work guys keep it up. Thank you 😊

Food was fantastic. Delivered early which is always a joyous moment. Definitely have it again.

That was a very very dry wrap with not much inside.

Amazing food, amazing customer service. All the staff at the restaurant are rlly friendly. Very clean and a photogenic place. Ma Sha Allah

Loved the food, great atmosphere. Perfect service from Mohammad. Definitely recommended

Muhammad made us feel so welcomed with his smile and word! He facilitated prayer space for me and my husband which was much appreciated. The food was exceptional and the decor stunning and pretty mashaAllah

The greatest food we had for years! Lovely atmosphere and staff! Decoration of the place it’s beautiful and give the vibe. Definitely coming back more often!

They did not deliver my food and refuse to refund me

Large portions.. maybe 1 or 2 more prawns as £16 for four a little much. Plenty sauce tubs and bread tho

👌🏼 Quality food with good quantity 😊

It has been pleasant & we were lucky to have a relaxing atmosphere. The food was very nice and hot. We ended up staying for dessert, and even they were outstanding. The staff are very friendly :).

If you desire Middle Eastern food then there’s no better place in Newcastle than Hatem. The food is fresh, high quality and is in large quantity. The staff/owner are very nice hospitable people who will give you things whether you want or not! :) Definitely recommend!

You should take card not only cash

The food is lovely but the menu must be wrong on Just Eat as I have ordered the Mixed grill 3 times and have never had the lamb chops which are stated on the menu. Otherwise the food is excellent, the mixed Schwarma wrap is lovely too.

Amazing food, service fabulous highly recommend the Arabic moussaka lamb and Iskander chicken. We will be back soon. Great value for outstanding food and service 👌

Great atmosphere friendly staff

The food was yummy would com again staff all really nice and friendly would definitely come again

Delicious autentic Middle Eastern cuisine at a very fair price. I particularly loved the pleasant music at the background. Will definitely come back again.

Excellent restaurant, very quick service, place is very clean and food tasted wonderful. Will definitely be coming back.

Mohammed was an amiable intelligent waiter who was kind and helpful in choosing dishes for us. We had abundant plates of food which had been prepared to a high standard. I would recommend this restaurant and hope to return soon

We ordered take away twice, haven’t been to the restaurant yet. Food is mouthwatering, there are very big portions and delivery is quick. 100% recommended

Food is very delicious and tasty. Service is great, team is very friendly and welcoming.

Excellent service- friendly team- The food is very well cooked- we ordered mixed grill which was fantastic.

Ordered a mixed shawarma wrap wasn't mixed meat what so ever and the lamb or what ever it was they had in it was rock hard. Couldn't eat it at all

Everything was perfect. And the complementary dessert was unbelievably delicious.