Harvester Pontypool in Torfaen

great customer service from liv, food was as expected no complaints very happy, pints are a bit expensive though need to lessen that

Great visit to Pontypool harvester today. Stacey helped me get the app so I could use the discount code and our server Amy was just brilliant. 10/10

Went in here and sat in the bar as it was really busy, which wasn’t a problem. Ordered the flatbread and upgraded to large loaded fries. There was a 45 minute wait to get the food and the portion certainly wasn’t large. The portion was small and overall the prices are expensive. Note it is £4.25 for a refillable coke so make sure you’re thirsty enough to get value for money!

The waitresses Leen and Amy were exceptional with their customer service. Very welcoming and given plenty of time to chat and catch up with my fellow breakfasteer! The food was plentiful, and the coffee and tea was constantly flowing! (Burp!) Recommended!

Amy and Leen were fab with our breakfast order. Really friendly and accommodating. Food was delicious and the tea was on point.

Anna was super helpful and welcoming upon arrival. Her friendly and accommodating manner will influence us to return to the harvester.

We were served this evening by Anna she was amazing very friendly and helpful it was very busy when we arrived and got shown our table ASAP and we ordered our food and drinks and wasn't waiting long really quick service and Anna was fantastic bestest servers we have had in this harvester

We were here on a Saturday afternoon. The place was generally good. A bit dirty at the tables. We waited a long time for our order but it was very busy. The food was hot and very good. I recommend it

Great food, kept waiting at front for about 10 mins while staff walked past us the whole time.

Harvester has always been to our to go pub whenever we are traveling. In this occasion, the food served in Pontypool branch was well prepared and exactly like what we had ordered. So, very happy with it. The server was very friendly and attentive. The only reason, I put 4 stars is that the food came out very slow.

We have been using this restaurant for a number of years. We do use others as well, but this one is a family favourite. We always get the best service and food. Even though this restaurant is further away than the others, all four of my family fully agree. Many thanks to all the staff.

Great service from Matthew! Delicious food!

Very nice place. If your looking for cheap this isn't it but good for a special occasion

Matt was amazing, defended us like the brave hero he is against a dangerous hornet that attacked us during our time at the harvester, without Matt we would’ve been stung, #godsaveourservermatt

Matt set loose a dangerous hornet upon the restaurant. Lovely guy tho 5 star service and more than happy to help whenever needed.

Sarah was a great server and Great food

I ordered the ultimate mixed grill sat outside at table 125 and the ribs taste appalling I thought I would give it a try since it’s been rebuilt i’m very disappointed and I feel incredibly sick.. Update I just spoke to the manager turns out the food comes in pre-cooked and they just reheat it that’s appalling they than said I had to go on the website and make a complaint on there and give them a poo sample how disgusting is that for the manager to ask for that when in a restaurant and in front of my family.

Had a lovely afternoon lunch here. Me and my friend came here today and was served by the lovely Courtney. She was very attentive and very busy but made sure to check back with us. Food was lovely. Always have the same meal and it never disappoints. Will definitely be back again !!

Came here with work colleagues and was quite disappointed. I ordered the fish and chips with mushy peas.. The portion of mushy peas was pitiful and they were dry. Also it came with a mushroom which I found quite bizarre. Over priced mediocre food. Il stick to the Greene King pubs in future.

Good salad bar selection. Main meal was good . Slow service. Not too busy.

Way to exspensive for what you get i do like the salads.

Tim has given excellent service Very happy to help

Our waiter tim was excellent but Matt could do with being retrained

Tim the server excellent will definitely come again ,Mat i think may be need retraining.

Waiting an hour after expected collection time, after collecting order and taking home, opened food to find that the order was incorrect and no burger add ons that was paid for, very disappointed

Portions too small charge to much

Good food, good service reasonable prices.

Wrong order delivered. Food cold & dried up

after a long absence was nice to come back amazing food wonderful service . Anna was amazing outstanding service . Liam is an outstanding manager faultless in every way x Trudy xxxx

I had a wonderful experience at this restaurant! The service from Liam and Anna was top-notch, and they were both incredibly attentive and friendly, making the dining experience even more enjoyable. I would give the service a solid 5 stars! As for the food, it was very good, but I felt it could have been just a little better to earn a perfect score. I’d rate the food 4 stars overall, as the flavors were great, and the presentation was impressive. I’m definitely looking forward to coming back and trying more dishes in the future!

Lovely service, tim welcomed us with open arms highly recommended coming here… I will be coming back!!!

The food was lovely and the service was great. A massive thank you to Tim for amazing service.

Absolutely great service, Tim was absolutely wonderful and kind. Definitely would recommend and come back.

Really enjoyed our meal and Tim was very friendly and helpful.

Fantastic service from Tim, always such a friendly face !! X

Tim was amazing he helped us plenty and was so happy and chirpy

Food was lovely, mains and sides. Really good service from amy and carlos , catered for all our needs and were in very high spirits which made the meal!

Food arrived cold. Salads missing. Chips thrown upside down in bag, mind blowing. Delivery driver was nice.

Myself and 4 friends went to the Harvester on Wednesday the 12th of march. The food was lovely. One of my friends can’t eat nuts or any foods containing seeds. They went out of their way to cater her needs. The one big review is about the young gentleman that served us was Matt ( Mathew ) . Matt couldn’t do any more for us. He was amazing nothing was too much for him. Matt is a very professional’ perlite young man. Keep up the good work Mathew. 👏👏👏

lovely meal and wonderful waitress Amber very happy and helpful will definitely come back

Amber was lovely ,helpful and polite ,her service and attentiveness to us was first class ,food was lovely well presented and cooked well will definitely be going back

Great food, lovely environment amazing staff especially Amy!

We booked a table only when we got to the venue that it was very busy, we waited to be seated only to be ignored several times, while staff picked up menus. After waiting for 10/15 minutes a member of staff (who had ignored us originally) came and told us that although we had booked a table it was a 20 minute wait for a table and an hour wait for food. Within that time we went to Cwmbran, seated and had our food.

Brought our kids there for breakfast (2 year old + 6 year old). It was a standard dining experience up until my youngest spilled her drink over the table and herself. I asked Tom at the bar for a towel as I was more than happy to clean up myself but he jumped straight in and attended to the mess personally. Tom was lovely with the children and made them feel really special. He was very friendly and chatty and we had a lovely time which elevated our standard experience of this place. Between him and his colleague Tim we felt very taken care of as a family which is much more than we were expecting! Whatever you do don't fire Tom and Tim and if they ever say they're leaving raise their salary to get them to stay.

Tim was brilliant and made a huge effort to make sure the birthday girl had a great meal!! service was fast and tim was really helpful.

Rocky horror sundae was huge!!! I’m obsessed with this dessert!

Wow, what can I say!! Came for my 40th birthday meal and our server Tim was fantastic!! Every restaurant needs a Tim! So attentive, friendly and got our complicated orders correct, thanks for the chats and giggles Tim! :)

Tim was incredibly attentive and an absolute joy. He is a credit to the company and deserves to be celebrated as he clearly loves what he does.

Tim was lovely, cracking jokes and chatted to me about theatre, made my families night!

Vegan chicken they brought out was cooked wrong. Very tough. They changed it without any issues and had a brilliant vegan burger that tasted out of this world.

I think my breakfast was missing 1 mushroom and 1 tomato as the menu says the ultimate breakfast has 2 mushrooms & 2 tomato's

Even though we were later in the evening the food was lovely and there was no pressure to eat quickly. Really nice venue.

Service was quick, and food was tasty but not served as hot as I would like.

Had a great meal with my partner today, no issues, Amy was fantastic throughout

Staff very professional and friendly. The food was excellent. However the Harvester looking a bit tired in places. No loo roll hand drier defective and the salad bowls have seen better days. I would however still recommend and go again. Just needs a bit of a facelift

Lovely food. Special mention to Abby for being so friendly and attentive

Served by Amy super helpful, friendly and very professional. Food was delicious as always!

Won’t go there again, food was cold, salad bar empty, restaurant cold very cold not good avoid

Things seem to be quieter at breakfast time now they've moved away from an all you can eat approach to a traditional breakfast menu. However, prices are still reasonable although drinks can bump up the price a lot. Look out for offers via the app to help things. Service this morning really was excellent, really helping out with a stroppy 3.5 year old. Food was quick, tasty and really filling. The restaurant was clean and it was a pleasant breakfast all round.

Lovely food They need to put the heating on in there, very cold.

We always enjoy our visits to Harvester at Pontypool - very friendly staff, great salads that are replenished regularly and fab food! Amy is fantastic, always recognises us when we visit, nothing is too much trouble and she is always cheerful even if she is rushed off her feet. Thank you Amy, you’re a star 🌟

Mother in law, myself and my 1 year old boy stopped by after a days shopping. From start to finish the service was out of this world. I didn’t catch the ladies name who first served us (curly dark hair) but she was so lovely and accommodating, nothing we asked seemed to much. Then Anna took our table over and whilst going from table to table she never once seemed phased by anything anyone was asking. Then after we paid our bill, my son put his hands out to her and she was making him laugh, making him smile and helped us to get the most for our money making us aware of the app and that kids eat for £1 on there. She honestly was incredible and the way she was with my son was honestly heart warming. A very very lovely lady. It was a great evening at Harvester anyway and she made it even better! Credit to you both the ladies that served us!

A server called Tom made this meal much more enjoyable. He had a very good sense of humour and cheerful nature which made the atmosphere very pleasant. I have allergies and he was very helpful at finding things that were safe for me to eat without making feel awkward in any way, which often happens in other restaurants. There's was plenty of choice for myself even with my allergy issues and two other family members being vegetarian. We are not the easiest people to serve but he delt with it easily with a smile. We didn't have to wait long for service, drinks, taking our orders or meals, it was all very quick. Top marks

The food was excellent as per usual. Food cooked to perfection and absolutely delicious and our server, Jacob, was absolutely superb. Would definitely recommend!

Can get a bit cold inside if sat by the air con, we had the ultimate breakfast with unlimited tea/coffee. Very nice. Free parking and Wi-Fi.

love harvester but on this occasion both main food meals was delivered cold. There was no free salads supplied. And both treacle puddings had to be heated at home and you could tell they hadn't even been heated at all.

Also on this occasion i ordered rotisserie chicken, And get sent a measly dry chicken breast instead

Tim was brilliant nothing too much trouble, really friendly and helpful *

Visited Harvester Pontypool to meet a friend. Booked ahead. Good reception and shown to table immediately. Had a great server Cerys, who was cheerful, helpful and courteous. Great food, even tried a special starter not on the main menu. Good was excellent and my steak cooked to perfection. Great atmosphere and all the staff were friendly. Amy also gave us some great advice and was helpful.

Tim is one of the best servers there. Always polite and helpful. Very good with allergens. Helpful and so friendly

Cerys gave us amazing service and the food was fabulous! Will be returning!

Cerys was a very polite and friendly person . Service was very good . A credit to the harvester. Well done xxx

We always enjoy our meals here, food is always tasty and good value for money. Amy is always really friendly and helpful, thank you 😊😊

Tim our server went above and beyond! Friendly, knowledgeable and professional. Food was lovely too!

Amazing food, brilliant service! Tim, our server, clearly cared about his job and was enthusiastic and kind! Thank you for the great meal, will eat here again!

Excellent service by Tim, excellent meal.recommend.

Anna was our waitress very nice polite and helpful..food was delicious as always

Great service from Anna. Food was lovely.

Amazing service by Tim. Very polite and professional

Outstanding service by Tim! Great experience.

Lovely warm welcome and brilliant staff. Good value for money.

The food much better now than what it was a few years ago, hope it stays that way!

Missing half of my food very disappointing as cost so much

Jess was our server, the food was ok. The steak was overcooked a bit but was edible. Jess was brilliant, I gave her a game where she had to choose a random pudding for me to have out of two I gave her and I didn’t want her to tell me which one she selected. She did it no question! Goes to show that she cares about interacting with her guests

Had a great sirloin steak here recently at a Birthday bash, don't know if they have a better supplier or better cooks here but it's head and shoulders above the Harvester in Malpas.

Had a great experience with my family today. Food was great and Tom was polite and helpful. Would come back again

Tom is amazing. Made our evening a fun and enjoyable. Food was lovely as always. Atmosphere lost one star as cold when second set of doors were opened by people entering. If the front doors were closed it wouldn't let so much cold air in.

Excellent choice from the menu and very reasonable, the salad bar was well stocked and fresh, very helpful staff member

jacob was a very kind person, very professional food was lovely and fast service good customer care will return again xx

Fantastic food, very well priced. The service from Amber was impeccable from start to finish. We will certainly be returning soon.

Anna was very professional & attentive, the food was excellent as well

Jacob was great, friendly and polite. Food was lovely.

We had Matt L as our server and couldn't ask for better. He is so friendly and helpful it was a pleasure to be there. We look forward to the next time

Fantastic service, really felt that staff went out of there way to make sure we have everything we needed, will be back very shortly.

Cerys was very helpful, happy and knowledgeable. Good service, will be back

Jess served me and was polite and attentive to my order and requests, food was good and a very clean area, great time out

Amazing service from Sarah. Thank you

2nd visit within a few months and left disappointed in that we didn't get value for money on this occasion. If one of your party receives there food 1st and immediately says "is that all there is" it doesn't bode well for what the rest of us are going to receive and all bar one were of the same feeling. We would have expected the BBQ stack and Original combo not to leave us still hungry after receiving. Stack was far from it and combo fell well short...1/4 rotisserie chicken I'd have thought would be something equivalent to at least the size of a hole breast, it was just a wing with a bit of breast that was just a bit more than a mouthful and the rack of ribs was 4 pieces with very little meat on and then 3 portions of corn bread that resembled say oversized croutons. Didn't want to order a desert due to the inflated prices but as I was still hungry I thought a fudge brownie may fill the gap. It did the job. Couldn't fault the staff as they were very helpful and attentive. Just disappointed in the portion sizes and unlikely to visit again or may just order the Barbacoa burger as that seemed to go down well with my partner.

2nd visit within a few months and left disappointed in that we didn't get value for money on this occasion. If one of your party receives there food 1st and immediately says "is that all there is" it doesn't bode well for what the rest of us are going to receive and all bar one were of the same feeling. We would have expected the BBQ stack and Original combo not to leave us still hungry after receiving. Stack was far from it and combo fell well short...1/4 rotisserie chicken I'd have thought would be something equivalent to at least the size of a hole breast, it was just a wing with a bit of breast that was just a bit more than a mouthful and the rack of ribs was 4 pieces with very little meat on and then 3 portions of corn bread that resembled say oversized croutons. Didn't want to order a desert due to the inflated prices but as I was still hungry I thought a fudge brownie may fill the gap. It did the job. Couldn't fault the staff as they were very helpful and attentive. Just disappointed in the portion sizes and unlikely to visit again or may just order the Barbacoa burger as that seemed to go down well with my partner.

Quick and friendly service would definitely recommend lunch time. Thankyou to our server Amy for a lovely experience today :)