Harvester Pontypool in Torfaen

We love coming for breakfast we come and least once a week and Amy and Leen always look after us and give us the best service, they even have our drinks to us now before we order. Keep it up girls 😀

The burger was supposed to have cheese sauce on it . The amount provided was very very dissatisfying

Messed up my burger got a single piece of chicken no cheese no bacon

I had a great experience at harvester today. The server Tim made me and my two year old son feel very welcome. He was very helpful and catered to all our needs. The food was also well cooked and tasted great!

Probably the best takeaway in south wales. I drove around the corner and devoured the lot. I think i forgot to ask for utensils by the apple pie and custard. Stunning.

Awful place . A few months ago stopped wit a friend for lunch . We're told no tables as we walk out a couple that walked in behind were told that they had a table available. So I went online and booked a table for 5mins later walked back in and the manager acted like he had never seen us before we got a table as there were plenty empty waited an hour for food people who came in after were served first . Food came no cutlery ask 4 times for cutlery until the nice lady on the table next to us lost her temper and went and found some for us asked to see the manager but he had magically disappeared. Had to come back to this Awful place today for a friend's birthday and no cutlery waiter got some but it wasn't very clean 2 mixed grills came with half the food missing and in general no ones food was very good . Hopefully I never have to go there again. No the waiters fault he did excellent in the circumstances

Eggs were missing on my breakfast

Jack was outstanding both times we have visited in the last 6 months. His customer care is wonderful and he encourages us to return due to his personable approach. Thanks Jack, an asset to the company!

Kayleigh was amazing and excellent service

Kayleigh was very attentive while we dined at the harvester and made our experience 100x better. The food was delicious and we received it hot and in a timely manner. I would highly recommend.

Had a lovely afternoon, salad bar was delicious. Staff Anna was friendly and very helpful

A last minute decision with my partner, Tim was exceptionally helpful and friendly. Nothing was too much trouble. Great food too

Amazing food! Definitely improved since 2 years ago and amazing staff that's called Shantae & Tim. Tim is so hyperactive brings amazing energy to the harvester and definitely works well with Shantae as they always have a laugh and annoy eachother 😂

Lovely food. Big portions. Took some home for later

Really good breakfast and real god service.

Very friendly staff food lovely and well presented

I've been coming to this Harvester since it opened and my own children were teenagers. I've moved away now, but this week I took my daughter and grandson (aged 3) for an early dinner. Now, I don't expect a gourmet experience at Harvester and the food can be a little hit or miss, but I'm more than happy with the experience because the ambiance is always really friendly and the service on this occasion was superb! My little grandson was a bit boisterous when we arrived, but we were treated so well by our server, Tom, that littl'un settled down into the whole restaurant experience and tackled three courses with gusto. Tom was an utter star, making us laugh, making sure we had everything we needed and I also noticed him making other people's evening special- a conversation here, a joke there and a birthday cake presented with a flourish at a nearby table. Re the food- salad bar was replenished frequently and a good selection- my chicken was a bit dry and vegetable fingers a bit overcooked in places but completely edible, lovely yummy chips and the less good things could be overlooked as I spent precious time with my family and littl'un was made to feel very special. Thank you

I visited for a business lunch. Service was good and reasonably fast, the food was OK, the price was OK. Nothing to complain about. Just like every other harvester.

morgan is a G, the calamari was delish

Bar staff and waiting on staff offering an absolute great service, special mention to Tom who looked after us during dinner Fabulous

Our food was very good. The lady serving us was superb. Helping with GF options

Great food, nice atmosphere and great service from Amy

We were served today by Amy, lovely lady very friendly & helpful, food came out quickly and was delicious and we always enjoy the unlimited salad. Atmosphere in this Harvester is always relaxed and friendly- an amazing experience

Great service! Tim was exceptional

Came in with my girlfriend and son we don't normaly go out for food but our waiter tim made our experience great fair play to him ive never received service like it before. He made sure we were all happy and even played with our son when he got a bit whingy . Everyone needs a tim in their company and will return soon just for him thank you so much

The service at Harvester is excellent! Tim, our server is polite and attentive, going above and beyond to provide a wonderful eating experience

Food not as good as it used to be Salad bar was the best

Amazing food and amazing staff! So friendly and helpful! Especially our server Morgan, he was brilliant! & Tim was also so friendly and interacted with my little girl making her smile😇

I’ll serve a Morgan was a good and good luck with his computer work whilst listening to his music

Morgan was amazing, clear and polite service, give the kid a raise! Food was amazing, steak was perfectly cooked and just delicious!

Was served a lovely meal yesterday, the server Abi was very friendly and service was excellent.

Had a meal yesterday evening. The service was amazing from when we arrived til we left. Special shout out to our waitress, Abi, who was attentative to all our requirements. Would highly recommend pontypool harvester

Our waitress madison was very kind and helped with everything we needed.

Used a Groupon so amazing value.. delicious food, great atmosphere and brilliant service (Amy :-))

food was lovely, salad bar was good like always and madison our server was nice to everyone

Our waitress madison was very kind and helped with everything we needed.

On arrival Our booking couldn’t be found, nearly an hour to wait for food to be served, drinks were wrong, unfriendly waitress. The Back door was open which resulted in cigarette smoke blowing through the restaurant. Overall I wouldn’t visit again, this place has really gone down hill since our last visit.

Our waiter whose name I believe was Mark, was brilliant. Very happy, friendly, down to earth, funny and clearly loved his job.

We had a lovely meal here! Our server Tom was brilliant, great with kids and patient with all of us as we were a big group.

What a lovely evening out. Fabulous food and our table waitress Courtney was so polite, friendly & lovely and always popping by to see how we were and was our food ok etc. This is only our 2nd visit to harvester pontypool and once again they didn't disappoint. Looking forward to coming back soon 😋😀

10 of us came for breakfast. Everyone was busy but we were quickly and the team were brilliant. Special thanks to Sue Mike and Leen

Tom is a wonderful server, he was very accommodating for our table,nothing was too much trouble, he's a credit to the company.

Tom is the best server; attentive and polite!

Terrible. Ignored my booking request to sit in bar area. Left me 10 minutes waiting to be sat even though I had a booking. Took me to restaurant area and sat me next to a big loud family with kids. I was by myself, why would you do that? Took another 10 minutes to take my order. Then didn't have pasta on salad bar. Awful.

Went here for food and noticed straight away that it looked busy. Warm welcome upon arrival, but no mention of any delays with food orders. Ordered food and then waited 1 hour and 20 minutes for our food. When it arrived, cold and overcooked!! Wouldn’t recommend this place but must say the staff were very friendly. Maybe it was a bad night and was just too busy but our experience wouldn’t encourage us to return.

Great Harvester if you love this chain, no problems.

Maddy was fantastic. Awesome service!

Food over priced , salad bar not fresh

Great experience, but was so impressed with the menus the food the layout and the staff! No fuss and no messing about food was well prepared and tasty and also the service was spot on! Highly recommended and will use again thank you

2nd visit here now and just like the 1st time, great friendly and fast service, especially considering the time of day and year. The food was really tasty and well presented. I'd say the Pontypool Harvester is definitely worth a visit. *** Update for 10 August 24 *** Last minute decision to stop in on the way home from Pembroke. Basically, same review as before but a big thank you to Tom who looked after us. A really nice chap, nothing was too much even on what was clearly a busy shift for him. 💪

Tom is an excellent server, very prompt and very good at his job, fab work Tom

Staff were really friendly, happy and fun. The food was really tasty, and the salad was a winner as always. Kudos to our server for the pot of black pepper and the guy who got the ice machine working again!!

Eaten here many times. Staff friendly food is nice and reasonably priced

Food was amazing and the staff were lovely and helpful

Popped in for an early dinner this evening. Jack served us throughout and he was well presented and friendly. Food was served quickly with Jack checking that we had everything we needed. Food was tasty and would definitely recommend! Thanks Jack!

It was great we eat there often it is always good food and very friendly staff

Food was cold missing half the order and portion sizes are too small for a toddler ridiculous I called to try and fix the issue and couldn’t get through 8 times and the 3 times I did they hung up on me

The guy who served us Tim tonight was very polite and made us feel very welcome ! He couldn’t do enough for us !! Thank you to Tim who made our night !!

Took a little while but they was really busy

Great staff and a good atmosphere. Nice service and the food was all well cooked with decent portions. Our group of 8 was well looked after by Jess who was very attentive and efficient. Despite being busy at lunchtime the food was all delivered in a timely manner and enjoyed by all of us. Only one issue. The apple pie is awful. Thick, stodgy, wet microwaved pastry and a stingy filling. Yuck. However, apart from that, a very enjoyable visit. Thanks

Nice atmosphere and good food. Excellent service by Jack who was very attentive with all the tables in his section and had a lovely manner🌟. Will be visiting again soon.

On time, food still warm! Decent salad selection! 👍🏼

On the positive side - good salad cart, ice offered for our water, outside area to sit and eat Need to improve - when an order is taken the staff member really should repeat the order back to the customer. When an order goes wrong, staff should be apologetic and should not 'lie' about the ability to provide a partial refund.

Had a lovely meal here whilst on holiday. Lillie our server was very friendly and helpful. Food was delicious. Lost a star for an issue with drinks, but to be fair it was dealt with quickly.

Jack looked after us beautifully, he was really helpful and obliging. Thank you Jack :)

Service was outstanding by my server Madison, she was polite, attentive to my table all other tables around us and made sure we had everything we needed. A professional restaurant where the atmosphere is lovely. My food was lovely, and cooked well the only problem I had was the bread for the burger completely disintegrated in my hands.

Matt was really friendly helpful. Made sure we had everything we needed. Very happy and pleasant experience

Matt was great! Very friendly and great service. Food was amazing!

Bird, sure and turf was lovely. Matt was extremely happy, polite and helpful.

Firstly this review isn't solely based on the staff. It's based on the whole experience and to be fair the staff tried their best. But was let down by numerous factors. I will. Bullet point to make easier. - booked table for 7.30pm to be told not ready at 7.30 and didn't get seated till 7.45 ish. Appreciate can happen - was told for 2 people when booked for 6.however to be told another booking with same name. Appreciate can happen. - food ordered about 7.50. And garlic bread was brought out around 8.30 with no meals to be seen. - 8.45 requested manager as still had no food to be told garlic bread was starter and food only gone through on system 15 mins ago. Even though ordered all together and over an hour earlier. - food then came about 9.10ish. Food was nice and cooked well however was really later. Manager only offered to remove garlic bread and drinks. Which I think was very poor compensation. - toilets were also very dirty and there was no toilet paper in any of the toilets.

The late delivery wasn’t an issue but I was missing the mixed salad.

Polite hard working staff, very good service.

Thank you, great atmosphere and food was delicious

Beautiful crispy battered fish and good chips. Delivery was on time and courier was very pleasant.

Had Tripple Chicken again 😋perfectly cooked and good size portion top up with the salad cart, Makayia our waitress was very polite and chatty…see you all soon 😁👍

Ordered to collect at 7pm. Arrived at 7 and was told 5 minutes. Had to wait 40 minutes and there was an item missing from the order

Good service and very pleasant waitress

1 of the better harvesters I've been in

Very good food. The decor is a little corporate but otherwise delightful. It is a little expensive but again the quality of the food more than makes up for it. 9/10 would eat again.

Excellent service from Tom today, very attentive when clearing plates and asking how our food was, very friendly, thanks.

Matt was an amazing server this evening, super friendly and helpful:)

Great service from Matt, lovely food and vibe!

Our hashbrowns were basically crisps and looked almost like they was rotten inside completely put us off our food

Very busy for a Tuesday! Jack was attentive, friendly snd professional. Food good too. A* from us. Will be back

Good service by Cerys very pleasant and professional, even though it was busy. Good food loved it. Value for money. See you soon

Such lovely food and the waitress Elyse was very friendly and helped us a lot with what to get, such quick service and lovely staff especially our waitress!!

ordered an ultimate combo and paid extra for do7ble sage fries. order was missing pork belly, coleslaw and pulled pork and they only delivered single normal fries.. it won't allow me to submit my complaint either. very annoyed

Lovely food but not much choice for vegetarians especially if you aren't keen on halloumi. Having said this I loved the halloumi and their salad choice bar is lovely. The desserts were fabulous especially the children's make your own sundae.

Nice dining experience not like it used to be but enjoyed with no complaints.

Lewis was absolutely amazing!! QUEEN

This place hasn't been the same since the lockdown quality of the food went way downhill

Myself and 2 colleagues went for breakfast. Our Waitress was called Amy, and she was extremely attentive, friendly and helpful. There were no delays in taking our order and delivering our food which included a round of toast first of all with a selection of butter and jams and honey. The cooked breakfast itself was exceptional. Such a big portion, that I couldn’t finish it.

the chicken goujons were missing. If I didn't like Harvester so much, I wouldn't order off them any more as this is not the first time something was missing from my order. 2 orders ago it was the chips. Don't the check the orders before sending them out??

Had the rump steak with a jacket, every bit was beautifully cooked thanks Joe and Vicki! Service from Liam and Abi was excellent also, look forward to next time :)

Good service and food waitress Abi was helpful professional and pleasant Lovley experience we will be back. Wendy

After a recent disappointment from another harvester I decided to visit pontypool. It was a quick service from the moment I got to the door, our server Lewis was polite and nothing was too much for him, he also engaged well with my autistic nephew. Thank you Lewis for your kind and patient service. The food was lovely and fresh thank you pontypool harvester

Restaurant was pretty quiet but sadly this didn’t help the speed of our service nor did it put a smile on the face of the person serving us. Not sure of his name sorry. Earrings and a pink highlight to his hair. Sullen probably best describes him. Delays waiting for our mains meant crispy inedible flatbreads. We could see our meals for over 5 mins sat waiting to be brought to our table. Seems to me more serving staff would be a good shout. Only 2 covering a large area isn’t ideal (worth noting the other server was fab, polite and smiley and eager. Top marks to him)

Our waiter today was Morgan, he was friendly & helpful throughout our dining experience today. Helped us with our discount code and was very knowledgeable regarding the menu. Pontypool venue is always our preferred choice. Good choice of salad bar. Food was served quickly and the efficiently.

Had a great experience eating and having drinks here. the young girl on the bar Elyse she was spectacular and always made sure we had everything we needed, cannot say enough good things about this young girl! I will definitely be coming back soon.

Fantastic service Morgan (waiter) was very friendly and very helpful, food was absolutely beautiful compliments to the chef would definitely recommend the pork belly