Costa @Next in Torfaen

They supplied a cup that was damaged (upon checking after the fact) However I spent £8 for a coffee for my mother only for it to have the top and lid fail because it was damaged Once it did all that scalding hot coffee spilled out over my hands and my mother's leg I had to pour coke over her legs just to stop it burning Then had to go to multiple pharmacies just to find something to help stop the burning for both of us I tried to complain but was told their HR team would contact me and yet still waiting They already came back and said "oh sorry, since it wasn't on site it is complicated" it was right outside the store Any way to cop out, bet they tried this when they had their last issue Disgusting service Look at the cup the top is almost crumpled meaning the lid would never stay on

excellent staff, very understanding & helpful very well mannered and easy to talk too, drinks & food is amazing sometimes is a wait but I still get excellent service food & drinks love this place

Got a festive hot chocolate today. Always go to this costa never have an issue. One member of staff extremely rude to her other colleagues I think her name was Terry, made everyone feel very uncomfortable in the que.

The worse e experience that I had in a coffee shop latly by far. So slow 🐌.I waited 20 minutes to get a coffee with 5 customers infront of mee

dreadful experience, takeaway cups and cutlery, should have put a sign up to inform customers of this. training new staff, ignored for awhile while they talked amongst themselves, just let your customers know whats happening and apologise, thats all it takes, food and drink was nice but spoilt by eating out of cardboard

Always pop in for coffee and snacks at 5pm after work to meet friends for several months now they tell you to leave by 6pm no cups only takeaway thought it was a one off so gave them benefit of the doubt but happening all time lately . Two young boys who were very nice but the state of the place was really dirty. Put us off going again.

This has been happening a lot lately and I don’t know why. Saturday afternoon visit. Cakes were empty, takeaway cutlery and cups only. The place was very untidy. Tables dirty, it wasn’t busy at all. 3 members of staff on duty. Very disappointed that not only costa think this is acceptable but Next shop too. !!!!

Got a too good to go bag, awesome lady was super sweet, the salted caramel brownie was lush. 😌🤞❤️

Service is good.the young staff work so hard .and their customer care is excellent..I had to ask did they have a tip jar .. because of this ..sadly its not allowed on show..well maybe a notice up .not really hurting ..Costa when you get good staff like the ones in Cwmbran ..look after them

Marc who served us was lovely, great spirit and went out of his way to make my little girl happy with her order.

Lovely experience here this morning. Ordered an iced hazelnut mocha and it was delicious. Staff member who served me was polite, quick and friendly and the store was peaceful, clean and comfortable.

Walked into Costa today for a coffee . Lovely smell of coffee wafting into next .However, there was a queue all the chill cabinets were very poorly stocked . Couldn't find a table - dirty trays of dishes everywhere Walked out it was filthy

Sadly staff appeared short staffed. Tables all full of used paper cups and plates no cleaned. No proper crockery all paper mashae. We had rolls with scrambled egg they were rock hard as they were over heated not a good experience.

The coffee is good (as every costa coffee) and the place is clean. However, every time is a long queue and takes 5 to 15 minutes to be served. So if this your lunch break, this place is not recommended. UPDATE: Second visit, the same long queue to have a coffee. Staff just talking one to each other while people get annoyed waiting int he long queue.

Staff are amazing always cheerful and great food great drinks

Very pleasant, staff polite, very clean

First class accommodation we were on the 30 floor and the views were amazing and the staff were very friendly and helpful.

Filthy. Not one table wiped. Floors covered in food scraps. Condiment station disgusting, prep area behind counter messy and covered in empty bottles. Bin overflowing. Never again!

Bit slow on the service,but a really nice Costa,

I never leave reviews but I’m honestly shocked at the customer service here. I stood at the till for a good ten minutes waiting for service, three young girls would rather talk to each other in the dish room. Think they might have forgotten they were open for a while, though the one did look at me multiple times waiting

Possibly one of the most unpleasant cakes I've tasted, was like eating what I can imagine cardboard would be like. Also, forget if you want to come here for a nice relaxing cup of coffee .. the door to the kitchen bangs shut so loudly it actually made the tables shake .. constant banging. on the plus side cake was exchanged to one that wasn't stale but still very dry and service was efficient.

Honestly one of my favourite Costa's, come here weekly and it's a great establishment and the staff are always so positive and welcoming and so professional even in the most stressful times. Always a pleasure to visit! So spacious and a good location.

Staff need to learn some manners !

What a lovely gentleman working here, excellent coffee in pleasant clean environment.

Arrived at 5.25 on Saturday for a coffee with friends and then reminded every 5 minutes by the chap behind the counter that they were closing at 6. Couldn’t enjoy the experience with him shouting out every 5 minutes.

Fantastic service on a busy evening. Two very hard working young lads behind the counter providing a professional and fast service.

Im not one to leave bad reviews but i felt this was needed. The service is costa has really gone downhill and i feel its due to change of staff. The young girl who served myself my mum and daughter today was incredibly rude not just to myself but others waiting for their coffees and food also. It was cash only at the till which as you can imagine was an issue for many customers as majority of people pay by card. There was a lot of eye rolling from the young girl serving and no mention from her of being able to order on the app as an alternative. My toastie was cold by the time my drink was prepared and my coffee was the consistency of slime it was absolutely disgusting so i took it back and was met with more eye rolling and told thats what i ordered. My mum ordered on the app but wanted to sit in with her drink and was served her coffee in a takeaway cup. Might sound trivial but 2 toasties 2 coffees and a biscuit £17 is extortionate you at least expect it in a proper glass. I really feel a course in customer service would be extremely beneficial for this young woman because her manner was appalling.

Today the staff were met with a very very rude customer who spoke to the one lady serving very disrespectfully. Having dealt with this behaviour and the person had left the building it was clear that it had shaken up the waiter but despite this she was processional and kind. She apologised to the rest of us waiting to be served whilst her manager went to ensure the person was off premises and order a refund. Another staff member then sent her off to have a moment to herself but before she left she brought me over a muffin to again apologise for what had gone on, and the next waiter arranged a drink on the house as I was with my service user whom is a vulnerable adult so for them change and disruption can be challening Having anything on the house of course is very much appreciated but the way the team gelled together to reassure this waiter and keep the customers happy was lovely to see. Everyone kept their cool and stayed on track without hesitation Nice one guys.

Fantastic customer service! I had a big order of 9 hot drinks. All staff members were extremely enthusiastic and jolly. Big thanks to Jacob who went above and beyond, kindly carrying half of the hot drinks back to my car.

Good service and a nice mug of coffee. What more could you ask for!!!

Very nice young men working here but they need to go into 5th gear me thinks 🤔

Good and efficient. Pleasant staff service.

Very busy so took purchase outside to eat...expensive but that's Costa

Over 20mins for a coffee and a tea to be made, really poor selection table a mess

Small Costa with usual good standard.

Had to wait for the staff member to finish texting on her Apple Watch to be served, she didnt seem bothered when we showed her the track and trace, tables dirty, ripped seats.

Unfortunately not a great experience. No of sign table clearing or cleaning. Slow service. Nowhere near the usual Costa slick operation

Very nice little shop in cwmbran, cosy, warm & friendly. Highly recommended to visit for a hot drink on a cold day

Great service in difficult conditions, it is a credit to Costa about how well organised everything is in the face of current restrictions

Very good as expected from Costa.

Like coffee, lovely Christmas coffee different flavours, nice people serving.

Arrived and started queuing at 11:40-after waiting in the queue for almost 20 minutes and on the verge of passing out (due to being sensible and wearing a mask-but thats a separate discussion) I had to find somewhere to sit leaving my wife in the queue. Another 10 minutes later she turned up with 2 average coffees. Turns out they were training 2 new members of staff-so slightly forgiven for this. A sign where queueing would have helped communicate this and would have a stopped multiple people getting flustered and even more grumpy waiting for their caffeine fix.

Slowest service ever. 2 people who shouldnt be working together l

I was here today with my wife and grandson. Our grandson being tired was playing up a bit with that a young female member of staff I think her name was Holly gave him a chocolate muffin. We thought that was a beautiful gesture . ALWAYS superb staff here .

Usual costa taste and quality bit slow tonight but was busy

Gosia was a brilliant service she was quick and was happy to help also Gina was amazing she was very nice and lovely . Thamer

It is a truly horrible experience trying to get a coffee here at the moment. The queuing system takes a month of wet Sundays. It's the second time we've stood for half an hour trying to get a drink. There will not be a third.

Great coffee. But apart from me I saw no one fill in any contact tracing information or scan their QR code.

Staff are always friendly and helpful.

Very friendly staff....good social distance.....

Today we got was like warm we asked for extra hot to many in the queue to take back and get it reheated

Great staff. Gets busy but they work very hard and the coffee is good

Slow service.... Unclean surrounding and generally below the average standard

Best place for a lovely coffee. Friendly staff, great service

Lovely place, only coffee shop on the estate, very busy at lunchtime and early morning, staff friendly, can be slow at busy times, lovely coffee, lovely to sit and watch the world go by if sat by the window.

Great store, staff always friendly & helpful

Very busy, avoid 11.00 during the week. Pleasant surroundings, staff lovely

The manager here was very rude today decided to have a conversation with a friend rather than have eye contact and serve me she made my chocolate then at last minute told me they had no cream so I just had to make do. if it wasnt for the assistant mahager who was very lovely and brang my toast to table I think I would have walked out like I say manners cost nothing and clearly the manager rolls need reversing sian saved the day

Lovely staff and quality of food and drinks served are worth every penny.

My wife convinced me to stop for a cuppa. £5.45 later we had a black filter coffee on offer at £1 plus a regular Hot chocolate with marshmallows and whipped cream. £4.45 for an average size drink?! Someone's on the take surely. Challenged it with the lady and she said its because of the marshmallows and whipped cream. Would not recommend and would suggest to avoid.

The price of food in this coffee shop is on a par with a 5* restaurant, the coffee is standard Costa fare, bitter requiring sugar to make it palatable. A standard Costa Coffee Shop.

..............for a quick lunch. My husband and I come out of work once a week to meet for lunch, and recently went to this branch of Costa. Whilst the range of sandwiches etc is good, and their coffee excellent, the whole process is just too slow. I don't think that anything in particular is to blame, but waiting for at least 15 minutes when I only officially get 30 minutes for lunch is pushing it, so unfortunately, lunch here in future is out of the question. Would still go back for a morning coffee etc if I had a day off.

Always a good relaxing place to drink your coffee

Your toilets are absolutely disgusting. There back of the toilet is thick with urine 🤢🤢 Had bought 2 coffees and some cake but having seen the state of your customers toilets I could only imagine the state of any storage places so walked away. In this day and age there is no need for filth.

Coffee on the second floor and lovely staff are very friendly to serve you with all of your coffee choices. Set within the Next Store, so you can do your shopping and spend time having a chat and coffee afterwards. One star lost due to the lack of the number of toilets available, only one for each gender. Lift is available for people who need to access the coffee shop, as well as a escalator to go up only. Stairs then are used for get downstairs or use the lift.

Good coffee. Expensive as always

Excellent coffe . lovely range of cakes .

Wifey can't wait to the next visit for her flat white coffee fix..

The usual Costa coffee and food served with a smile. Handy meeting place or for a quick coffee and snack

I know they have to make coffee very quickly but I'm paying for a proper cup of coffee but when I saw the barista not tamp the coffee properly which kind of annoyed me a bit, other then that everything else was good.

A lovely cup of coffee and a cake after a couple of hours shopping at NEXT!

Coffee was ok could do with more chairs always busy when I go there.

Lovely clean cafe asked for a large I'm sure they gave me a bucket 😀 lovely place for a quick coffee

Have visited a number of times since moving to Cwmbran a few weeks ago. Good service,nice staff and lovely hot drinks and cakes. A nice place for a coffee whilst shopping.

Tables left uncleared, more staff required to maintain hygiene standards as this is such a busy and popular cafe.

Lovely selection of coffee etc. Need more staff at busy times

Latte was lovely. Muffin was much ado about nothing. Very expensive.

Arrived at 10am as all the opening hours say opening is 10am on Sunday. Doors were open and no staff said anything to suggest otherwise. Then when upstairs an extremely rude member of staff loudly began saying "you need to get out were not open" when I replied saying the doors were open she said "but were not open so you need to leave now" We were only going for a coffee in Costa... Definitely won't be using the next store. Doesn't take much to be polite.

Situated in Next store and usually very busy. Nice selection of savouries ..... toasties etc and some lovely cakes ...... try the banana and pecan! Loses a star because of the long queue but, to be fair, I only go there on a Saturday. Gets four stars because of the lovely pleasant staff who do their best! Nice atmosphere and comfortable place to meet friends.

Great coffee, friendly staff, a chilled way to spend some down time

Admittedly it’s a popular place, but the service is getting worse and worse with every trip. Longer waits, dirty tables, chairs & floor, stale cakes and someone new be trained on the coffee machine. That inevitably can’t make what you’ve asked for and indeed paid for, on this visit whilst I was waiting to be served 4 drinks came back, and I had to send our two back as well.Happy to take the money, no so good at providing the goods & especially the service!

called in 4 coffee n cake with our 1 year old granddaughter plenty of high chairs, very busy but service good bannana and pecan cake yum

Choose your timing. As cues get quite long at peak times

Staff are very friendly and helpful. We had toast and jam and a black forest hot chocolate normally have a cappuccino, but we had to have the Christmas special as it's to delicious to pass up. It's like having cake for breakfast with the chocolate, cream and black forest syrup on top yummy. Toast well cooked as I like it only have to ask for it to be cooked longer and it's no problem done straight away. Go at least once a month very rarely go to another Costa feel really comfortable there.

How much!?!? For coffee with a funny name for marketing purposes? Never again while I live...

Stopped here a couple of weeks ago to have a coffee and recover from shopping with my 4 year old. The staff were lovely and friendly. The coffee was great and the cakes were a perfect treat.

Staff are ways friendly providing a fast efficient service.

Under managed and under staffed. Area Manager needs to support and assist the manager in recruitment, VERY quickly. Some excellent staff e.g. Sian, but too few and under too much pressure. Not a relaxing experience due to the afore mentioned problems, but this can be addressed with the right level of support and not by criticising.

Very busy place but the coffee is worth it.

I'm not impressed with the new coffee that they are pushing, I'd prefer the coffee in Killington's!

Nice coffee and cakes, it's a shame that offering so much choice leads to very long queues at the tills

Face like a slapped arse on the till. Was queuing for ten minutes as so chaotic and not even a proper Costa like a full on shop. Disorganised. Till member gets ratty when customers are talking and she wants to serve but we, as customers can meet her chaotic disorganised needs. Terrible and won't be retuning. Be the first to moan when the place shuts like the coal mines did.

This one has clean toilets because its in Next.

Great place, food is good and you get a great welcome

Never let a day go by without going there. Staff a pleasant

Nice place. Coffee ☕ nice. A bit pricey though.

The staff were lovely and chatty whilst taking my order. My coffee was delicious and so was the lemon tart that I ordered. There was also plenty of space for my sons pram.

Great coffee and cakes. Expensive.

It's always good to find somewhere to have a sit down whilst shopping and Costa is a good place especially when its in the shop

Lovely staff, friendly & attentive. Less busy than normal town store so was able to relax more and not feel rushed. Same great standard of drinks