Harris + Hoole in South Oxfordshire

Scrambled egg clearly not made to order. Is just heated up and arrived cold. Server offered to put it in the microwave. Very shoddy. Got a refund. Would avoid

The coffee and cake was excellent. Service was very good. Very relaxing seating areas.

The toilet was absolutely disgusting. The roll I had barely had any filling and the Barista doesn't have a clue on how to make a flat white! Very unpleasant experience, far nicer places to visit in Henley-on-Thames.

Filthy not cleaned for months, tables not cleaned properly and to top prices are welll above local prices.

When asked if they do any Gluten free food the assistant pointed at cookies and brownies then said " but we use the same tongs for gluten and non gluten " . .......Therefore you do not do Gluten free food !!!!!!! I did not eat but my husband did and his was alright

Coffee and tea was fine - not amazing - but the seating was filthy and general cleanliness was very poor (disgusting really for a food / drink establishment). The toilet area was also very dirty / in need of a deep clean. Won't go back.

Waited seven minutes in an empty shop this morning for a coffee, only to be told eventually that no one on duty knew how to use the tills. Left empty-handed with time wasted.

Coffee was nice & staff friendly. However, seating upstairs was mucky and torn & floor was dirty. We saw dogs allowed on seats & one licking from a coffee cup. We won't go there again.

Great location. Good food. Highly recommend the tuna sub

Probably one of the worst breakfasts I’ve ever had. Nothin was fresh, poached egg had obviously been pre-cooked and stored, no seasoning, no apparent effort made to have food look presentable or appetising. The furniture is grotty and hasn’t been cleaned. The floors are filthy. Would not recommend to anyone. The Spoons across the road serves a better and fresher breakfast.

Very pleasant coffee shop in the heart of Henley. The service was professional and prompt. However, no smiles. Not unfriendly but not friendly either. The toasted cheese and ham was delicious, as was the veggie baguette. The tea was flavoursome, and the decaf cappuccino was very good. We had a comfortable window seat, in which we watched the world go by.

Very unpleasant. Went in for a takeaway coffee. Waited at the counter a good while before they came to take my order. No acknowledgment that I’ve been waiting. I thought, ok they’re busy. Then I get directed to collect my coffee at the counter. The person making the coffees standing 1m from me looks down while studiously avoiding acknowledging me. I mean it costs nothing to smile and signal you’ll be a minute. But as I’m waiting another good few minutes, I notice they keep sniffling - must have a cold. Nice. The deal breaker is when I see them touching their nose and then immediately touching the nozzle of the coffee machine. I said I didn’t have time to wait longer and left without picking up my coffee, but i regret not saying something about hygiene and asking for my money back. I thought this was supposed to be an upmarket chain? Never again.

Awful coffee shop. The coffee was not good, the food mediocre and over priced. Service was poor. I clearly had my hands full and was still expected to do multiple trips up and down the stairs with a young child to collect our food and drinks- Nobody offered any help. The entire place was filthy, and is in dire need of a deep clean. Avoid this place.

Shocking. Don't go here. Filthy everywhere. Tables, floor, toilets. Disgusting. Downstairs toilet including disabled were shut! Upstairs on SPIRAL STAIRCASE toilet, no paper, no soap, no drying facility. Never seen such dirt in my life! Ordered poached egg on sourdough toast. Miniscule crust end of loaf, no butter, HARD BOILD EGG LIKE RUBBER. Said that's how it comes to them!!? Hard BOILED is their version oof poached. So nothing cooking on premises. Nothing for a vegan to eat at all. Nothing for a vegetarian. Asked to change my food as couldn't eat the horrid rubber egg. Not a sorry. Asked for a tuna roll then, which was labelled as such on the counter. Nope. No tuna rolls despite a dozen there labelled as such! All meat, except pesto and mozzarella. I took that. When I took the top off it HAD MUSHROOMS in it. No mention of that, and I'm allergic to them. 😮 Ye Gods!!! It had cost me £6.50 so far to eat nothing! I asked for de caff tea which was slung at me all strong in a cup with no mention of milk. I had to ask specifically, and where should I put the removed T bag, as this all happened at the counter. No smile. No "sorry madam." No friendliness I went to sit down and all the tables were littered with used crockery and half eaten food. So cleared my own table then sat in the seats provided. The seats were so low the table hight was level with my collar bone! All I can say is don't. DON'T GO THERE. DON'T ORDER THERE. DON'T EAT ANYTHING THERE. DON'T NEED TO USE A TOILET OR WASH YOUR HANDS THERE. And don't expect to sit down once you've queued and placed your order, as they will keep bellowing what they have got ready, and you must act like a waiter and run to the counter and back several times yourself fetching each individual item. And at 76yrs old I didn't appreciate any of it. If I could rate on minus scale I would give MINUS 100. AVOID AT ALL COSTS.

Popped in for a coffee thinking it was a decent chain. Immediately we went through the door the entry mat was filthy and clearly hadn't been cleaned for weeks at least. The floor and tables were dirty and the fit out pretty worn. Sat outside and coffee ok but went to the loo before leaving, the seat was wet, there were paper towels all over the floor and the sink was barely draining. Shockingly bad so was not surprised to see other poor reviews when I looked later and not even an effort of an excuse from the owners / managers. AVOID there are plenty of better places in Henley

This whole place was untidy and needed a thorough clean. The staff were friendly enough but I will not be returning!

Overpriced, loads of dirty tables and took ages to get our coffee.

£4 for a flat white and it was awful. Place is messy and the coffee took about 10 minutes while you stand there like a lemon. So many good coffee shops in henley, avoid this one. It's always been bad. No sign of improvement yet.

A medium flat white (with 3 shots! - still not very strong coffee - very average) and a stale cinnamon bun for almost £8 - rip-off. Restaurant looks like it needs a clean - odd for first thing in a Saturday.

The toilets are a absolute disgrace and a public health warning. The units have not been cleaned for weeks

One of my regular stops but mostly cause the spaniel drags me in so why not grab a coffee too. Coffees alright, not bad, definitely not great. Service is always lovely and very friendly. Sophie in particular will go the extra mile - which definitely deserves the mention. Food isn't anything to shout about and seating upstairs may need a clean..

It feels like they’re shorthanded as the service was slow and queue was long. I ordered oat milk latte and got served with milk latte, but given the long queue, I didn’t ask them to remake it.

I ordered a coffee, It was just mediocer coffee. I managed to spill it on the sofa and the floor. Obviously used a napkin to clear the sofa the best I could before heading down to tell a member of staff, which she responded with (paraphrasing) "is the blue roll not doing the job, just use the blue roll and clean it" as well as to 'use the blue roll not napkins as the blue roll is cheaper' as well as mentioning the spray bottles (in which I assume is some kind of cleaning spray) and that there was nothing to be done for the sofas. I was shocked. Upon closer inspection, the upstairs was in desperate need of a proper clean, the floor looked sticky to the point it shined in places and the tables where sticky. Nevertheless Its unacceptable to ask a customer to clean the floor with nothing more than some thin blue tissue paper.

Worst croissant have ever eaten in my life, and very odd shaped coffee shop.

Delicious coffee used in the latte and very tasty cheese and cherry tomato croissant for a realistic price.

Drinks took a long time when there wasn't much of a queue. Whilst waiting for the food, the hot drinks got cold. Partner went down to ask for another as it was taking so long. That got forgotten about. I ate my chicken sandwich (no mayo available) and rushed downstairs to allow my partner and eat hers whilst it's still hot. As it was forgotten about again, I just asked for it to be made to go. The sofa upstairs was filthy with a rug put over it, coffee spilt on the floor and left. Just a bit a of disappointment unfortunately The crispy chicken sandwich was adequate, but no mayo available is a bit odd.

A company that think it is an acceptable excuse to sack staff for being under the age of 18 when you continue to advertise for staff with no caveat of being over 18. Leading from the front, maybe replace your manager in the Henley store and get someone in who knows how to take care of the important things like their staff. Your reviews may be better then.

really nice staff and great coffee !

The place is not the cleanest one. Piles if dirty dishes left on the tables so you have to clean up yourself it you want to sit down. The table was very sticky so we asked twice if someone could wipe it down, but the request was ignored. Coffee not great.

Went in for a coffee and snack on a Saturday lunchtime, so understandably busy. Service at till and by baristas was friendly. I found a barstool by window and waited until my order was ready. Was quite a while, but I could see there were others waiting before me. The sausage roll came first, unfortunately with a dirty knife which I asked politely if they could replace. Duly done and included a fork this time too! Finally the coffee was ready which I took immediately and sat down. An equally dirty teaspoon, so I just didn't stir the coffee. Food - sausage roll had been left in the warmer too long, one side was burnt and was very difficult to cut through. The coffee was just warm, not hot, so I assume the milk had not been heated to a good temperature. The quality of the food and coffee was fine, it just hadn't been prepared properly. Not sure if this is a franchise, but certainly in a high footfall area of Henley, so would expect better. Ultimately a managerial issue.

Made the BIG mistake calling in....I ordered tea and avocado toast with poached egg. They just leave your food got my tea...bit cold. Then looked up to see my food. Went up and there flies around my food. The girl said don't worry. I said there is a fly in my avocado. Please make it again. So ten mins later I got my food. The egg was warm the toast was stone cold. They had clearly heated up the egg and not bothered with new toast. So disgusting when I returned the food and asked for money back was told thats OK. No apology just a I didn't make it. I don't think cleaning or service is a priority. The floor is disgusting it looks as if it hasn't been cleaned or even swept. So glad I plucked up the courage to ask for money back. Honestly it was like was my fault. No apology.

Great coffee good food and great and also relaxing

Nice coffee and tea. Kids enjoyed the cinnamon buns.

Coffee wasn't great, piping hot and watery. Slow service. Unfriendly staff. Tables not tidied up. Not nearly as cosy as it looks from the outside. Perhaps they were understaffed, but this seems a common theme in these reviews.

Coffee was good, not great. When we were there the cakes had lots of fruit flies over them, didn't have a cake obviously. Whole place could do with a clean. Dog friendly though, so it gets 3⭐

Awful service, given it’s supposed to be a local coffee shop. Staff clearly don’t like working there

Terrible experience. They just served our coffee in take away cups and our snack was placed in a bag .... when we clearly said we want to stay and eat in.... terrible service never going again!

A low quality, chain coffee shop with limited food options and below par coffee.

Staff very friendly and helpful. Coffee was fine. Always worth a visit!

Visited on Thursday 28th December. Was not familiar with the Harris + Hoole brand. Gave off independent vibes, have since discovered it is wholly owned by Cafe Nero. Ordered two drinks, bit pricey, hard to taste the coffee, dominated by milk and came out too hot. Found a seat, though cutlery from last people was left there and it felt dirty, with unappealing marks on the seats. It is cramped due to where the pick up station is. Not one to come back to.

Not at all friendly. Changed our brownie order before they’d served it to us but no offer to refund the difference. Rude waitress moaned at me when I said I was waiting for a white Americano - “we call it a long black” - why when it’s not long or black? And why so rude to me? Second waitress comes up behind and confirms I was waiting for “an americano” - so they don’t all call it a long black. Needless to say it was cold by the time she realised I was waiting for the coffee that had been sat there a while - a black americano she’d forgotten to put the milk with. Brownies were very stale, service rude and table arrangement difficult - avoid avoid avoid.

Filthy floors filthy toilets. This place seriously needs sorting out re cleanliness

Visited at 3pm on a Wednesday. Food and coffee was ok, but nowhere to sit. 75% of the tables upstairs were occupied by students working, but who hadn’t purchased any food or drink. Guess they are using the free wi-if? Tables were dirty and plates/cups hadn’t been cleared away. In fact there is a sign asking you to do it yourself. No up to Henley standard I’m afraid. The Spoon Cafe along the street is much better. Shame as this was my first visit.

They prepared the wrong food then only changed half the ham and cheese toastie because they said some had been eaten??? Cold drinks, cold food, self service difficult up spiral stairs, dirty self clean tables. Staff need customer service training as left feeling like a criminal, they can't resolve their own failings without blaming the customer.

We stopped in Henley on our way further south to have a break and have lunch. The cafe is in a handy location on the corner near the main road through the town. I ordered a tea and a coffee with two pannini's. They explained that they could not heat them as the cooker was broken but they were good to eat cold. The brie and cranberry one had 2 slivers or brie and a smear of cranberry. It also looked a little stodgy and I asked again if they were OK to eat cold which they said they were. They replaced the sandwich with different one and I accepted as our drinks were ready and we needed refreshments. My wife could not eat all of her sandwich as it was, as I thought, undercooked bread. There was a cleaning spray bottle and cloth near our table with a sign asking people to clean their own table. I wish that I had seen that before I ordered and I would have left. I will never return.

It gets extremely busy on weekends,hard to find a table at times especially with the Christmas trees !

There was a member of staff in training who was very polite and efficient. However, the person training her was the one who prepared my coffee and it was the worst flat white I’ve ever had- super hot, watery milk. Cake also plated when I asked for takeaway. Sadly ruined an afternoon treat.

Awful coffee. Looks like something out of a machine and tastes stale. Avoid.

Dirty outside tables. I had to take a full tray of someone else's used plates and cups back into the cafe so that we could use an outside table. Two other tables had used cups. The pavement also needs a sweep and clean. More than just one day's food lying sround I'm sure. The rather unfriendly staff member told me to place the tray by the napkin area which was already nearly full of other trays. Not sure why she couldn't take it from me. Or offer at least. Barely a smile or thank you. And when our food was delivered, not even an acknowledgement. Disappointing experience. Not particularly busy, so no excuses for lazy service.

Great coffee and food. Very friendly staff 😊. Definitely recommend to anyone within the area or just passing through in very good location of the town.

Awful, feel cheated. Ordered ‘posh beans on toast’ told we had to wait as they don’t bring items to the table. Waited for a long time and then provided with dirty cutlery which we had to change. We were also expected to clear our own table. The bread was not toasted so immediately went soggy with the beans on top. We would never go again

The cafe is very lovely, the staff go above and beyond to give the best service they can. Always a smile on their faces. Would go out of my way to recommend this cafe to anyone in the area/passing!

Cosy cafe with kind staff and the best coffee !

Great coffee, friendly staff that allways go that extra mile.

Awful experience. Order not completed, and then not prepared as takeaway as requested. Baguette didn’t have fillings as advertised. Complained to shift supervisor, who offered to get Tammy (manager) to discuss. Waited for Tammy, who didn’t bother to approach us. On leaving, Tammy was rude and aggressive - a man who appeared to be her partner had to tell her to get back behind the counter as her behaviour was so inappropriate. She was unprofessional and clearly not capable of providing any level of customer service.

Always excellent service and fantastic coffee, my go to whenever I am in Henley.

Popped in here three times during our time in England. Nice little coffee shop with two floors and a decent amount of seating. Had a cheese toasty on one visit, a rocky road brownie and tea on a second visit and a pastry and a cappuccino on our final visit. The staff was very nice and the cafe as a whole was clean. A nice place to stop off and people watch while supporting an independent coffee shop.

Settees filthy but had to sit down on dirty covers to drink coffee purchased. Toilets damp smell and 2/10 for cleanliness. After use washed hands and used hand sanitizer to feel clean. Pls clean those settees. Visit yesterday - would not visit again

Best coffee shop I've visited this year. Food and drink promptly served and very tasty. Will be going back

Pleasant coffee shop and staff friendly

This is a small coffee shop on two levels. I placed my order with a pleasant staff member. The server making the coffee was less civil. The coffee was good and the toilet was clean enough. The upstairs tables were a bit dirty and had not been cleared for a while.

I wanted to try this coffee shop for a long time but it was always closed. One Saturday I got the opportunity to try it. I tried the earl grey iced tea which was okay. It was refreshing but the taste was nothing exceptional. The interior was nice but I’m a bit dirty (crumbles on tables and toilets needs cleaning). I don’t think I will come back but it was nice to try once.

We came in sopping wet having got caught in the rain. They were very nice, gave us some kitchen towel to dry ourselves and served us some tasty treats. Would recommend the cinnamon cookie - delicious!

Ordered eat-in black americona, went to toilet came back they prepared it as takeaway. I said I didn't want that, lady there said that she can transfer to another cup. I said Taste is not the same if your transfer. I just wanted she realize her mistake and do it again. I had to argue with her bcz she didn't offer me any other option. She saw that I am not taking she prepared another one. But to be honest it was worst coffe I have ever drunk. Don't know how she prepared! I only wanted a peaceful coffe time, she violated. horrible attitude! they did this before! 6 months ago! Now I am gonna order a caramel machiato from Starbucks!

I had a flat white and a tuna melt toastie thing and it was quite good. the staff were pretty safe too, thanks! It was a little pricey but ey cant complain because it was tasty.

The coffee was lovley, but they really need to go back to the drawing board for the vegan banana and chocolate cake. That was rock solid and I could use it to knock nails In to wood, no joke

Walking past Harris and Hoole, thought time for tea and cake, but front window was occupied by someone with a dog both sitting on the sofa. why are dogs aloud in a cafe and why is the dog sitting on the sofa? thought we would go somewhere else. I do not want to sit where a dog has sat, especially next to the table with food on.

My favourite place for coffee in Henley. Tammy and her team are fabulous, as are the cinnamon swirls (especially when fresh out of the oven!). Even my dog loves coming here and even if we're just passing tries to drag me in! Great banter, great coffee and delicious food!

Had to wipe the table which was covered in coffee and rubbish from previous user. HH don't wipe and direct you to cleaning spray and DIY. Spongy microwaved baguette not crisp as you'd expect. Looks like it was microwaved. Won't go back as Henley has lots of choice.

First time visiting and safe to say we will not be returning! Ham and cheese croissant had a long hair in it and the knives and forks given for that and a hot baguette were all dirty! They did replace the croissant and the cutlery, but we were hesitant to give it another go. You’re expected to crowd around a corner of the serving area to collect what you’ve bought and then they expect you to put all the dirty plates, coffee cups etc in an area where there are people sat. The worst Sunday coffee experience we’ve had. Steer clear in my opinion!

If you like.: service so dire they won't bring food to you or tell you when it's ready, when it's comes it's lukewarm fyi. If you like the vibes of arrogant entitled henley mums who have no idea of courtesy when using the stairs. If you like service with a smile.. don't come here. But the food was very well priced for henley so I guess I can accept the rest 🤣🤣 Review on food: Avo on toast, the beans on toast and Earl Grey for a bargin price in henley and good quality.

Good service and coffee but walnut carrot cake dry and only walnuts are the thumbnail on top.

Every time we use this place we have to take my wife's blonde moka bake as they don't put on the white chocolate curls that are shown on the adverts, if you are going to show it then you should serve as the menu,

Przytulne miejsce z pyszną czekoladą i miłą obsługą 😉

My relationship with the H&H team started in lock-down as they were the only coffee shop open at 7am as I excercised on my road bike! All the staff are SUPER friendly and they do a cracking flat white ☕ and warm croissants if you time it just right. Merry Christmas to my favourite ladies but sadly I'm now in Chamonix-Mont-Blanc so a little too far so just a virtual HUG 💚💚💚 Neil

Today, I had the worst experience in this place. We arrived at 4:30pm and they normally close at 6pm. They did not want us to sit upstairs as they were going to close soon....then we sat downstairs. I did not have a chair to sit down and one of the staff members put aside two chairs. I took one, the manager told me off and said i could not use the chair, as it belonged to another zone....ridiculous treatment. They were just focused on preparing the place for closing and not on customer service. Really bad service. Maria

Lovely cake and coffee, good place to work from as well but there is no wifi.

Nice place but expensive! I have asked for 1 slice of plain bread or toast for baby and was charged 3£

Spent £4.10 on a medium sized latte. It was only 2/3 of the way full as the rest was foam…the lady also just left my coffee on the side and so I wasn’t sure whether to take it or not.

I had a delicious iced rooibos with watermelon- very refreshing and quick service!

Paid this coffee shop a few visits whilst holidaying at Swiss farm touring park for 2wks very recently. Small but nice seating area outside, didn't ever sit inside (which in hindsight may have been better as blistering hot outside). My favourite tipple was the iced toffee flat white (heaven in a cup), whilst my hubby tried the cappuccino & latte - which he said were excellent. Also sampled the brownies, which were absolutely delicious. Definitely worth a visit if you're in Henley as I much prefer to give my business to places like these rather than the chain coffee shops.

Nice place for tea and coffee with comfortable seats, cakes and hot baguettes, etc. Airco!

Dog friendly. Great location and friendly staff. Thanks again

I use this place a couple of times a week for a take away tea before heading to work but at the weekend I usually pop in and have a drink in house. Lovely chilled atmosphere and lovely staff as well.

Lovely coffee and cakes Great position for people watching. Very friendly staff.

Service was good! Very accommodating and friendly staff. With choices of pastries and coffees. Good seating capacity. Location was great!

Nice location and nice cafe. Been there few times with friends. However, one of the staff members does not have good attitude towards customers. And it happened twice with the same staff.

Today I was shocked by the rudness of the staff. My coffee wasnt correct but the women who served me started lecturing me on coffee making. Id had to clean our own table. Which took two goes I'd put the trays in the wrong place.!!!! I was cleaning up for them! Being middle age isn't an excuse for being mean . I'm 50 and sick. If you don't like people don't work in a coffee shop. Shame because the cakes and coffee look nice but you don't go into Henley for a row.

Middle aged lady who works behind the counter was very rude, I left.after payin £6.90 and left before my coffees were made

Lovely toastie and seating area. Really enjoyable atmosphere in the middle of the town. A real shame they’re currently short of staff and closing at 2pm during the busy Easter Break.

Super friendly staff & great coffee!

Thw place was really pleasant and coffees were really good too.

Nice comfortable cafe with good coffee and cake and a bunch of lovely hardworking friendly staff.

Cheese toastie was tasty, but, cheese was a bit sparse. Good spot and good service..

Nice food& coffee. Shame about the toilets. Bin was filthy floor was dirty around all edges. Really let the place down.

Great coffee and lovely atmosphere.

was having a nice cup of coffee at 530pm , blonde old rude lady with glasses on told me i had to go, she said stting in is only till 530pm , but it says outside closed till 6pm . it was not only me there was another customer who came in at 530pm and he wanted to sit down aswell , he said the same thing it says outside 6pm close he had to beg for 5mins ,poor guy. maybe advertise out side sitting in is only till 530 so customers wont feel like theyve been kicked out. it stops customers from making comments like this.

Everyone is so polite it's just unreal. Plus a good coffee.

Nice coffee and location. Shame about the seating rule - people with laptops cannot sit at normal tables and have to sit at workstations even during quiet times.

The most expensive two coffees I’ve ever paid for. Not worth it. My coffee tasted like warm milk and my wife’s soya coffee was gone in three sips. £6.80. Ripped off!!!