Harbour Heights in Poole

Helpful and professional staff!

Incredible views. Good service, above average prices

Paul and Laura especially on Reception were excellent ....I never could play "Laura " the 1944 composition very well So many key changes The Restaurant/Housekeeping great also and special thanks to The Manager and my moment on the baby grand piano 🎹 with my "Harbour Heights" rendition the olde Jimmy Kennedy composition brought to life by The Platters and Pat Boone 1950s 1960s whilst awaiting family friends from Weymouth Will try for longer next time with a tad more sun hopefully

Went for a drink overlooking sandbanks in the sun, feels like your abroad, not cheap for drinks but worth it for the views/ location and service is great!

Old fashioned top notch service with all mod cons. Add in breathtaking views, great food, and you have a stand-out hotel! This is the 3rd time I have been here and it is one of my favourite places!

Had sunday menu and chose the paella. It was lovely. The service was great, the scenary was beautiful inside and outside. The roast was massive and well worth it. I would go again! ☆☆☆☆☆

Only visited for afternoon tea - a treat bought for us by my son and daughter-in-law. Sat outside on a glorious September day making good use of the fantastic views. Beautifully presented full afternoon tea. For my taste more sandwiches and fewer cakes would have been better. Scones eaten correctly with jam first then the clotted cream on top !

Restraint meal very poorly cooked and service terrible charged for complementary drink steak wrapped in tissue on plate

Sitting outside on the terrace, great views and ambience…. No table service at all on the outside tables… cheap table and chairs… I had the sea food spaghetti…. Was the worst I’ve ever had… zero flavour apart from the overpowering dill…. Why this was sprinkled on the dish I will never know…. Spaghetti was ridiculously overcooked as were the prawns.. this was served with a sprinkle of Parmesan already over the dish which in Italy this is a big no-no. This is not an Italian food.

The views from our hotel room with balcony were stunning. From the evening sunlight pouring in through the dual aspect windows, to the sunset over the harbour, the views were unbelievable. The location too, is great, with beaches only a short walk down a hill. You are also right in the heart of a rather beautiful residential area. But the rooms are just average. Clearly the hotel is in need of some refurbishment, with furniture in the room well used, scratched/marked - it had all seen better days and was all rather tired. For £330 a night, you just expect better. The bed though, was comfy. Service both at the front desk and during breakfast was excellent. All individual members of the team seemed very happy, and were helpful and polite. The breakfast itself was enjoyable enough, and of reasonable quality. With George Michael's greatest hits playing in the background, it all just felt like a slightly different era. To be fair to the hotel owners, I understand that they had grand plans to rebuild/update all three in the Sandbanks area. Some of the plans looked great, but local residents were not supportive. This is unfortunate, as certainly the two of the three we saw are in need of refurbishment, but if you were a local, and inundated with thousands of tourists every summer, maybe you'd too be against any plans bringing more people to the area. We enjoyed our stay, but for the price, it's a 3.5. I do want to give it a 4... But, we've stayed in much better rooms for £100 per night less.

No food available at 10:20 in the morning 😂

A beautiful Hotel located in fine seaside in the popular and town of luxury in Dorset. Harbour Heights shines amongst the best hotels in this location.

We have had such a wonderful time staying here ... we had a slight issue with the room, but we were moved to a larger room straight away with no issue .. the staff are very welcoming and we ate it the restaurant and again the service was wonderful and the food was more than delicious and such a delighful setting ... such a beautiful hotel and a wonderful location ... again, the staff are absolutely fenominal freindly and welcoming . Nothing is too much trouble ... thankyou to everyone

Yesterday we celebrated our Mum and uncles 80th birthday at Harbour Heights. We received the most excellent service and attention from Soheil who really did cater for our every need. The food was beautiful and the sun even came out so that we could see the amazing views! Thank you so much Soheil and the team at Harbour Heights for naking this 80th birthday such a win and all that we hoped for as a family.

Booked for afternoon tea as a treat. The staff were lovely. Friendly and helpful at all times. Particularly the lady from Milan (apologies we didn't take your name). The lady on reception was equally lovely, facilitating us charging our phone with a loan charger. Food was lovely but it would have been nice to be told what the cakes/sandwiches were when they were brought out to us. We had planned/hoped to stay in summer 2024 but the building maintenance puts us off. Leak on the entrance to the bar area with no signs etc. Went to the ladies, significant leak over the toilet cubicle, again no signs so was dripped on for the second time. Not particularly clean either. Partner went to gents, smelled so awful he didn't venture further in than the first door from reception. Shame that the building let's the staff down.

Good rooms, excellent restaurants, Italian & Chinese. Great views & good venue. By

Loved this hotel , spotlessly clean and attentive staff . The food was absolutely scrummy

Coffee in lounge with wonderful views of Poole harbour and brownsea island. Excellent.

can't comment on rooms but service and location excellent. reasonable prices. Nice log fire ideal on a cold day

Heard about this hotel for years but have never visited despite knowing it had great views. Anyway finally got my chance when after I parked up at the usual spot realised it was 1minute walk away so thought I'd head for a pit stop before the walk round the area. Once inside, after being greeted by a friendly receptionist, we were kindly directed to the bar. The decor is ok, nothing too showy or wow, just usual hotel look... But the view! Miserable weather on the day I visited, but that can't ruin this view. Overlooks Poole harbour from the heights. On a summers day, that roof terrace has my name all over it, with a prosecco in hand of course! Didn't have food on this occasion, (a pint of larger and a glass of prosecco roughly £15) but the table sat next to me both had ordered a salmon dish and were very vocal in their love for it!

We went to the Italian restaurant for lunch on Valentines Day. This hotel is part of the group that also includes the Sandbanks and Haven Hotels, but this restaurant was the only one that offered food that we wanted to eat. It was a dull and wet day, so we only had occasional glimpses of the view, which takes in the east side of Brownsea Island and part of Poole harbour. It would be very nice on a summers day, if you were sat outside. Our meal was very nice and the service was attentive without being intrusive or hurried. The hotel car park is free but you have to register your vehicle on arrival. There is a Chinese restaurant called Ocean Palace also in the hotel but it was shut when we visited and there was no sign of any advertising for it.

We always go for a coffee and tea hour it has a nice view

Lovely Hotel. We had a harbour view and the view was stunning. Very comfy bed and clean and quiet. Excellent location and superb breakfast. My only annoyance was the space reserved for the MD see picture). I mean come on Mr FJB how narcissistic, it virtually says "I am more important than my guests" !!!!!!!

Lovely view. Welcoming and efficient staff. Went for coffee and cake. Not a range to choose from and nothing available for diabetics.

Fabulous location with friendly, helpful staff and good food what more could you want in a hotel.

While the location & view is superb, this is obviously reflected in the prices charged. I felt for what we had the food was good, but not outstanding for the price charged. Over £15 for a salad does seem a tad excessive. Not sure I would return quickly, but ambiance lovely & on a summers day, to sit outside would be a joy. Service was not exceptional, which again I would expect in a place like this.

We've eaten several times before at the Harbour Heights and have always enjoyed the food. On this occasion we were very disappointed by the choice of food on the menu (which changes from time to time and is not available beforehand on-line) and could not find a starter or dessert that either of us liked, the dessert menu in particular was limited, there were only 3 choices (other than the standard ice cream/sorbet/cheese offerings). The service was indifferent and inattentive - the waiter was not knowledgeable about the drinks and then served me with the wrong drink, part of our food order was missed and we had to ask for water top-ups etc.

We chose the Heights for my sons 18th birthday lunch and we were all extremely impressed. The food and service were both first class and of course the views are second to none. Special mention to Sol for his rendition of Happy Birthday and the birthday plate was greatly appreciated. We shall look forward to our next visit.

Really enjoyed the food although it was a little pricey. Staff very friendly and accommodating

Nice place, good restaurant but now there is a breakfast buffet cooler (high and in a dark colour, horrible) in the restaurant and it looks like a hotel breakfast room ! and... oh, yes, we do evening meals. Food is still good (the 1st chef left in December), quality and taste.

Excellent three course meal with plenty of options, very attentive, friendly and helpful staff, great ambiance. A thoroughly enjoyable evening!

Lovely family meal to celebrate a 21st birthday. Everyone had a different meal with plenty of food sharing and every dish was well cooked and very tasty. The staff attention was excellent

The service was very slow, it appeared that they had few staff to deal with the customers, even though the restaurant was not busy and lot of empty tables. Generally we had a wonderful meal.

Great view! Nice food! However service was slow and the amount of tea you get for the price isn’t so good

I think it would be nicer to have leaf tea rather than tea bags.

A regular local favourite. Especially good in the summer, when weather good, with spectacular vies from the terraces. Friendly service, reliably good food and changing menu. Prefer ambiance without live music as, with that, and a full restaurant noise can be intrusive. Normal mid week evening all is perfect.

What a beautiful setting for lunch! Food was great, service was spot on & the view was amazing

On arrival with my two visiting friends we asked for 3 gin and tonics unfortunately the special Gin glasses were not available and the bar man didn’t seem to get that it was our preference to have “A nice glass for our drink” however the main bar manager ‘Sol’ was very apologetic and went out of his way to try and source the glasses although there were none available he went out of his way to make us feel special and was very attentive

Very disappointed. Service was bad and there were only a few tables booked so no excuse. Bill had “discretionary” charge already added - I hindsight we should’ve paid it. Food was very rich but tasty but VERY expensive for what we got and very limited menu choice!

Great table overlooking the harbour and sun at our backs. Service excellent and not too fussy. Food a pleasure for starters, mains and desserts. Good wine menu with by the glass (x3 sizes) or bottle. Very enjoyable Sunday lunch.

Great place for Sunday lunch with fabulous views of the sea - what better way to relax

I have eaten here on numerous occasions but was a little disappointed this time . Service was extremely slow and we were left with empty plates for quite some time. The bill came to over £100 per couple, including wine, which I thought was a little high for the standard of food. The Pianist was way too loud for the size of the restaurant and we could not have a proper conversation during the rendition. With that said the setting is amazing, especially if you have a cocktail on the terrace beforehand.

We stayed overnight at the hotel so experienced breakfast, afternoon Dorset cream tea, snacks, bar and dinner. The whole weekend was faultless and I don’t often say that about a hotel so well done. Staff were delightful, room perfect. Can’t wait to return. The superb warm sunny end of October weather certainly helped and the magnificent sunset over Poole harbour too. Loved it.

Harbour Heights scores principally for its stunning view. The food was very good and well presented. All was perfect until a group of 12 people came to the adjacent table and decided to open the windows causing a through draught which was uncomfortable to ourselves and also to the occupants another table. We left without taking coffee because of this. I consider it "has been" to charge extra for bread accompanying a meal. One member of our party came looking forward to eating mussels which were no longer available as the menu had been changed the previous day.

We really enjoyed our stay at harbour heights it was a well deserved weekend away plenty of chilling the staff were lovely very helpful room was clean and tidy view was amazing we are really happy with our stay looking forward to doing it again

Manager kept answering our questions, with a “I Know” came across rude

The food is very high standard but unfortunately the waiting staff let’s the restaurant down which I can only blame poor training, not what it used to be and what it should be as the restaurant has such a good reputation but standards have dropped

Bar service was not very good. Very slow. Waitress were helpful.

The food was very good, the views of Poole Harbour are as good and the staff very friendly. A good night out with friends !

I have been to Harbour Heights on many occasions as I live locally. Unfortunately I didn't have such a great experience this time. We were a party of four and were seated next to a table of approximately 8 people who were enjoying a family occasion which meant that, for all the right reasons, they were having a fun time but it meant it was just a little noisy. I think we could have been seated more appropriately as my friend and I had our elderly mothers with us. We arrived at our table for 7.30pm and were served drinks promptly. Unfortunately, our food order wasn't taken until 8pm. We chose not to have a starter and two of our party chose the chateaubriand. Unfortunately our meals didn't arrive until 8.40pm which meant that we were sat at the table for a total of 1 hour 10 minutes before we had our food. When I questioned the delay I was informed that the chateaubriand option always takes 20 minutes to prepare. However I challenged this timescale as it was in fact 40 minutes that we were waiting for our food from placing order to it arriving at the table. The food was very nicely cooked and presented but I would suggest that a little communication from the kitchen and waitress would have saved the day and we would not have felt disappointed by our experience. I did ask for a reduction in the bill to reflect our experience and, after some discussion, the waitress kindly deducted the cost of our bottle of wine.

A special dinner date with friends on a Saturday night. The view and location of the restaurant is impressive without a doubt. It was too cool to dine outside but on a warmer day, I imagine the location is difficult to beat. We enjoyed the music played by the pianist - it added to the very pleasant ambience. My friend has an intolerance to butter and the staff and chef were able to accommodate this without any fuss. But in truth, we were a little disappointed by the food. We all had different dishes from the a la carte menu, but there was a hint of curry flavouring in all of them. (no desserts eaten). It was not significant enough to complain but enough to pass comment on. We enjoyed our evening and would recommend the location without hesitation. But the food I'm afraid did not live up to our expectation.

Very poor service , staff untrained , didn’t know what level of service they should provide, not able to apologise, totally amateur serving , like in some pub and not restaurant with 2 Roset . -serving and put cutlery at wrong site - have a main meal on table but NO CUTLERY !!!! - waitress can carry only 2plates in hands ( 3people by table ) - slow staff - no interest of staff ( only couple tables occupied) I worked on 4-5 * Dutch river cruises and ifwork like your staff will be sacked ! I looked after couple, Lord and Lady , cooked for them and served them on their level. Lord was Knight of the Gater as well. I believe if work like your staff they wouldn’t employed me for year.

Another lovely meal at HH! The service was efficient and curteous, although occasionally overstretched by a large group table! The food was well cooked and tasty, another slice of meat would have been a bonus! A regular watering hole!

Been loads, senior italian waiter chap makes the place tick over nicely.

Service was excellent. Food was delicious. View breathtaking.

Excellent food in an outstanding setting. Would normally give 5 starts, but on this occasion main courses on the menu, which we wanted, were sold out.

Overpriced for a rather average kind of meal, service and views were good, but not much more to warrant a return

Had a wonderful Birthday dinner celebration. The food was amazing as usual and the service although a little slow to start with was excellent. Also very impressed with the solo by the restaurant manager for the Birthday celebrations.

Not our usual 5 stars this time unfortunately. The setting was fantastic as always but the food was rather unexciting and the service less attentive than usual.

We booked here for the view and the food and were not disappointed. The Matre D was very professional and excuse me for not naming him as I couldn’t even guess how to spell it. The weather was warm the veiws fantastic. The food we ordered was faultless. The piano was playing in the background which made the ambience of the evening only slightly spoiled by the weeding in an adjacent area. Never the less I would fully recommend as it does have a wow factor.

Where to start? No where to park. Got in the restaurant at 8pm (on time)and we were not even acknowledged. Had to fight to get attention. Stood waiting for a while. Eventually seated inside and ordered water. Weather had been 30 degrees. Tried to get waitresses attention twice. Water eventually bought mine over half an hour later. Mums I had to remind them about so I ordered the food then and there. Saw a couple leave before eating. Bread roll offered seconds before meal arrived? No fish knives given, no “is everything ok” my mum had at least 7 pieces of shell in her crab, one bit was over half an inch in size. HOW on earth did that get through to service? Wine ordered also took forever to come, After dessert plates were removed there was no “would you like coffee?” Sat there for ages. We got up at just before 10pm to leave and had to find someone to pay the bill. We could have just walked out and on reflection probably should have. Mentioned all the above to the supervisor who took the service charge off. £7 wow?? There wasn’t any service, no attention to customers. The food was poor and I felt extremely disappointed. My mum had a bellyache afterwards and is suffering this morning. I can stand on evening hill for free if it was just the view I wanted. I wanted a nice meal and I didn’t get it?

Beautiful panoramic views. Food was ok. The restaurant was hugely understaffed

Food and wine were excellent. The only issue are there are not enough staff. The restaurant was not busy (there was a wedding going on in the function room) but we had to wait 20 minutes for the menus then another 20 minutes to have our order taken. Delivery of food was perfect. Once finished had to ask for the bill twice and then another 15 minutes to pay. There were only 3 tables occupied by this time. The staff were lovely but they needed a couple more to make the experience perfect. We were not in a rush but was a little annoying. Other than that the view from the patio must be one of the best in the area. Live piano is nice touch. Would recommend and we will go next time in area.

This restaurant has one of the best views in the area over Poole Harbour towards Brownsea Island. We were late but the maitre d was unphased and very very accommodating. I had asked for a window seat and I got one. I asked for his recommendations and they were perfect staff were polite and cheerful and the food we ate was excellent. All in all a great evening for us all

A lovely lunch in a fabulous location. The view across Poole harbour is worth the visit on its own.

A birthday celebration - excellent food in an amazing Terrace setting. Look forward to visiting again.

There was nobody present to greet us on arrival and we had to ask to have a drink before being shown to our table. However after this the service was very good and the food was excellent. The view from the terrace is outstanding and the reason why we wanted a drink outside before being shown to our table. The staff were very pleasant.

Fabulous setting afternoon tea was delicious and well presented. Service was disorganised and very slow. Staff were really friendly and lovely. Just need better organised and trained. Overall lovely aftern. Wd def come again.

The hotel were hosting a wedding on the evening we had unfortunately booked dinner and it became obvious that the staff and kitchen couldn’t cope with the dinner service. The food was awful and the service was terrible. We got the impression that this was obviously a failure in the management . At least two other tables complained to little effect. The only thing in this restaurants favour is the fantastic view of Poole harbour. This should be a great restaurant (and it use to be) but the current management have given it the ambience of a nursing home. Definitely not suitable for anyone with their own teeth who enjoys good food, who expects competent service and wants supper in a jolly environment. Not a patch on Risk Steins or the Jetty.

Rubbish service took them over half an hour to bring drinks having to remind them three times. Never have enough staff working.

Fantastic view - but the service is just absolutely dreadful. Sadly not improved since my last visit a couple of years ago. A wash with staff but no one seems to be bothered to speak to you. If they are busy just a simple acknowledgement would do. Seated quickly but then had to wait 15 minutes before anyone bothered to ask if we wanted a drink! First course took 45 minutes to arrive and then the main (Caesar salad, so not too taxing) took another 45 minutes to arrive. While the view is spectacular and the ambience is of course wonderful, some simple courtesy would go along way. You can't rely on the view alone. It wasn't even that busy when I visited, so there should be no excuse for poor service. Please up your game, train your staff better. First impressions last and whilst the gentleman showed us to our table super speedy, it then went down hill from there on in. Simple training goes a long way. Your customers are your 'bread and butter', so look after them if you want repeat business. Sadly for me, I won't be visiting again for a long while. If you can't improve within 2 years then not sure what the time frame would be. I know I am not the only person who thinks the service is poor. Sort it out please, it's really not rocket science!

Despite being warned about the service prior to visiting I decided to book anyway as the venue is absolutely beautiful, wondeful location with views of Sandbanks, pianist playing, etc. The service was woeful to say the least. We asked to move table which caused 2 staff members to have disagreement in front of us. We waited 15 minutes at least to be seen at our table or offered a drink. We then waited a further 15 minutes for our drinks to arrive. One older guy was over compensating, trying to keep everyone happy as it seemed they were short staffed. For such a beautiful, pricey establishment; this is not the service I'd expect and it really does let the place down.

Never fails to disappoint. Food was fantastic as usual, but the service was a little less attentive than normal. Big delay in getting the dessert menu and ordering.

Lovely venue, the food and service was very good, the only downside was there was a very noisy group of 11 men and 1 lady. The staff did offer to move us, they did quieten down a bit when their food came.

Always lovely here with good food but the service is painfully slow!

Great location overlooking Poole Harbour, dining on the terrace is perfect for a summers day. The food was plentiful and delicious, maybe a little expensive. The service was superb, our waiter was personable, engaging and humourous without being intrusive. A little slow once or twice due to a busy Sunday lunchtime but overall a great experience which everyone thoroughly enjoyed. Highly recommended, will visit again soon!

Food, when it arrived was very good but the whole experience was let down by what appeared to be a staffing issue. We have been to Harbour Heights many times before and were impressed but a lack of staff and organislzation recently appears to have really affected the whole experience. It is a shame as the location and views are stunning. Managment need to take some action before they lose at lot of repeat business. Unfortunately we will think very hard before returning to what was one of our favorite restaurants.

Three of us dined earlier this week and sat outside with the wonderful views of Poole Harbour and the Purbecks. The food was good - not exceptional. However we all felt that we were rushed through our meal. There was not enough time between courses and for a 7.15 booking, we left at 8.30. Frankly this is too quick and I recommend you train your staff and kitchen staff to slow down. When booking a meal for the evening, it is usually to relax and be able to chat and enjoy the surroundings etc. Not receive course after course as soon as you put your cutlery on the plate. It wasn't as though you were busy either as only a few tables were occupied. Hope this helps

Service was terrible, food was good, scenery fantastic! Worth going for the view

The food is excellent but menu a little limited if eating on several evenings. Staff work hard and are mainly friendly.

Lovely lunch outside on a hot day in the shade - superb setting. Service was not to the standard I was expecting, however, with basic dining etiquette even ignored.

After waiting a long time to order drinks & food, our drinks had not arrived by the time our starters came out. We were not offered an apology for this and there was no option to wait until we had had a drink. Felt very much like hotel dining, not a restaurant. Food was okay, very salty but possibly ruined by the appalling service. When paying for the bill there was no interaction or attempt to make our evening any better. Decided to skip dessert and get out ASAP.

Once we were ‘on the radar’ service was great. But stood there for 10 minutes waiting to be given a table! Then they could not find my booking on the system! The food, harbour views and frindly and efficient restaurant staff make this one of our favourite local restaurants!

The service was incredibly slow. 30 minutes for a first drink, then far too long to order, too long with dirty plates on the table. You get the picture, we left before dessert, as we were not overnight guests! The view was stunning, as ever. worth a visit just for that. Make sure you eat before you go!!

This is the second lunch at this venue, our food was delicious, the service excellent, the view from the terrace is to die for, it certainly won’t be our last.

Was staying at hotel and booked in for dinner. Service was functional from the start, no warmth. Service was slow and when and staff were unengaging, bread nearly fell on my plate from the girl serving. Starters were ok, main course was poor and on bringing to the attention of the manager nothing was done to recover service. Decided not have dessert based on the above! Such a shame as the location is beautiful but wouldn’t return!

I love the terrace for pre drinks. However the restaurant and bar service was very very slow. The food when it arrived was delicious. It is pricey but you are paying for the view ambience and location.

A very nice dinner booked on the spur of the moment. Food was pretty good with an original menu from which to choose. Service was friendly but efficient.

Varied choice on the menu, food was well-prepared with good portion size, and served al fresco with fantastic views over the harbor. Also the option to eat inside (with similar views) if weather is less favorable. Excellent service, we were given all the time to enjoy the food and the views. All in , delicious food reasonably priced. We will certainly keep the address in our diary, and intend to return.

From the moment we arrived it was disappointing. There was no one to inform that we had arrived for dinner. Very understaffed and those who were there were inefficient, slow, evasive and had attitude. Not what you expect for a 4 star hotel and restaurant. There was a breathtaking view of Poole harbour, brown sea island and the Purbecks beyond out on the terrace where we planned to have a drink. ( you can also eat in this area too.) The tables were dirty and uncleared of previous drinks etc and there was no service. At the bar there was a queue 10 deep and the 2 bar men were painfully slow to serve people and quite flustered. When we finally sat down to dinner the service was reluctant and slow. The menu looked good and we were looking forward to eating our choices. A good wine list but expensive. Sadly much of the food that was supposed to be hot arrived Luke warm or cold. One main course had to be sent back as it was cold and inedible. Some food was good especially the freshly grilled whole Bass. Poor choice of dessert. We will not be returning to this restaurant as it seems to be going steadily downhill. Expensive too! Don't waste your money. There are better restaurants in the area. Great for a drink on the terrace to watch the sun go down on a summers evening though!

Love visiting Harbour Heights, view is beautiful, food lovely and staff very polite and attentive.

We had a meal at Harbour Heights for our wedding anniversary. Unfortunately we were not overwhelmed with the experience... The service was quite slow - when we first arrived we had a 20-minute wait before anyone came to take our order, even for drinks. The service we received was not particularly friendly or welcoming. The food was nice enough but wasn't of the standard we expected for the price we were charged. And a few smaller points... We asked for water for the table and were just given a glass each - a small jug would have been nice. And there was no bread offered before the meal - not a major issue, but it is something we would expect in a restaurant like this. The table was very small so we didn't really have enough leg room. Overall, a fairly average experience for above-average prices.

The location is stunning. We had a lovely time on the terrace. The service was great and the drinks were reasonably priced. I also liked the decor including the paintings.

I had Sunday Lunch with my daughter and her Husband. It was a disaster. Watery soup starters, stone cold mains, which we sent back. It came back reheated!! Disgusting. No apology from anyone. Rushed service. I have never experienced anything like this at Harbour Heights. What has happened? Will never have Sunday lunch there again.

Stunning views. Great innovative menu.

My wife and I visited Harbour Heights restaurant last Saturday. We had visited previously and had good service so were expecting, and willing to splash out for, a nice evening. It fell short of our expectations on many levels. When we were shown to the table my wife did not have time to take off her coat before being thrust an open menu. She had to just put this on top of the crockery and the waitress did not offer to take her coat. We ordered a few beers and table water. The water was sloshed over the table and cutlery by the waitress and this was not cleared up so we had to clean it with napkins. We saw our drinks prepared and put on the bar. At least ten minutes later they were still sat there, at which point my wife went to retrieve them. Starters were tasty and well prepared but we were not offered bread although other tables did. We grabbed a waiter to get some whilst he was nearby. In the past we'd been offered a choice of different tasty fresh baked rolls - this time the choice was "white or brown". There was only one option for vegetarians on the main menu, (despite the online menu and the menu in the reception of the hotel having several). My wife doesn’t really like celery but a celery risotto was the only option. She said the risotto was well cooked and tasty but to pay £19 for a meal where you have to pick out the main ingredient is galling. My pork was very good and this, and the starters were the highlight of the evening. We had ordered a glass of wine and a diet coke with the main meal. The diet coke got forgotten about. The waitress did spot this at the end of my meal and had one sent over but I had to just gulp it down, since the bill had arrived as well, and the waiter hovered with the machine while I checked it over.

Sadly very disappointing. Set menu as advertised on website not available. Daily menu ok but nothing special and unfortunately the chicken in our very bland Ceasar salads wasn't cooked properly. Very inattentive service, we were left hanging after our main course and had to go and find a member of staff to order desserts and coffees. Not a special 70th celebration as hoped.

Very tasty & well presented food. Great harbour views - daytime or the lights on the water after dark. Helpful staff in general, however after arriving early for our 7.00pm table, we were kept waiting for 25 mins after our booking time before being shown to our table - and after other diners who appeared to arrive after us?! A long wait between finishing starters & (shared) main course arriving and not kept informed of how long it would take (or offered more of the tasty bread rolls whilst we waited!). Restaurant barely half full . . . . Not our usual experience of this otherwise excellent restaurant.

We celebrated 2 birthdays on Sunday and all enjoyed a very lovely and special lunch

Very good service, prompt but not rushed. Food beautifully presented and very enjoyable