Happy Hill Chinese Takeaway in Amber Valley

Ordered online but after an hour and a half wait and numerous phone calls which no-one answered we drove to the shop to discover it was closed. Won't be using this Chinese again

Used to like this place and ordered often can no longer order from here says delivery distance is too far all of a sudden lost a regular customer :( in Kimberly area

Please avoid this takeaway, we placed our order on the website at 6.30pm with expected delivery time of 7:15pm. We rang at 7:30pm for a delivery update but no answer, continued doing this until 8:15pm and still no answer. I ended up driving there myself to discover they were closed!! Money taken from bank and no food. Avoid!!!

Delivery was nearly 2 hours late, noone answers the phones, food was stone cold and everything tasted exactly the same, chicken balls burnt and chicken rock hard inside, avoid if you want to eat in a timely Manor, or any customer service to let you know.

One item crispy beef was missing from our order so Uber eats refunded. They did offer to deliver it later though. Good service and lovely hot food

Absolutely disgusting order never turned up. When phoned they tried to say they had only just received the order after order had been in for hour and half they then said it would be 0 minutes so waited another half hour to then phone back to be told it was just being cooked. Never received order no apologies or anything definitely won't be ordering gain.

This place is an absolute joke. Was told delivery would be 19:30-19:45, After 3 phone calls to see where it was, it eventually arrived at 21:20. All the food was barely warm and had to be microwaved. Nearly £40 worth of food, what a total waste of money. Avoid at all costs.

So disappointed in our takeaway tonight! The food was cold! No taste to any of the dishes. The chicken curry was shocking! No curry sauce with it just a dark looking oil! And as for the chicken satay! Absolutely gross! Will not be using again!

Took payment and never delivered the food! Now trying to get my refund!

i have been a loyal customer for two years now and the service has gone to complete sht... 3 times now i have had to wait nearly 2 hours for a delivery and then for the food to come lukewarm warm. Neadless to say, will never come again. Also couldn't understand a word i was saying when i rang up to query the delivery. AVOID! EDIT NEXT DAY AND HAVE HAD BROWN RAIN + BEEN THROWING UP ALL DAY! CHEERS! REPORTED TO COUNCIL, SHOULDNT BE OPEN!

Ordered at 6.30 this evening. Its 9.45 and still no food. Kids have gone to bed with a bowl of cereal. Rang after an hour, past estimated delivery. Was told it was being cooked. Rang an hour later, was told its just going out. Nearly another hour after that and we can't even get through on the phone, line busy. Please avoid this take away.

So we ordered our food given an estimated time. Nothing come on just eat had told us enjoy our food no food had arrived. So rang the number to be told our food hasn't even been cooked at this point was 15 mins over estimated time. With altogether was an hour and 15 mins, we wouldn't of been told by them that there was delay, get its Friday but change the time on just eat let us know not us sitting around waiting if not it is going to turn up or not. Now nearly an hour over, since phoned can't get through keeps saying line is busy and it's been early a another hour. Not happy at all

First time I've used these and they are brilliant, mega fast delivery way before the just eat delivery slot. Appreciate the money off vouchers and the freebies and most of all very nice food. Thankyou

Eaten here a few times now and keep forgetting to review. Honestly couldn’t fault the place if I tried, food is always hot and full of flavour. Recommend the smoked chicken starter

Amazing food best spicy pepper chips around by far

Would give 0 stars if an option, order arrived late, couldn't get through on the phone, eventually when I got through they couldn't tell me where my order is. Useless. Don't bother. Edit Been up all night with food poisoning also. Cherry on the cake

Awful customer experience, food didn’t turn up at all and when asked where my food was they told me they would ring me back and then completely ignored me for the rest of the night, would not refund me for the £32 order that I paid for online either, absolutely avoid!!!!!

Ordered yesterday (16.08.22) at 18.52, told it would be 35 minutes, not unrealistic I waited an hour before calling (8 times before I got through despite it ringing normally) to be told she was just cooking it!!! this was now 8.15pm- I had a 5 year old hungry as anything! And sad delivery in around 15 mins- I cancelled the order- fuming. It was for my 16 year old birthday get together. Would not recommend or be using again. Lied to from start to finish!

Ordered from here yesterday, waited 1 hour and 40 minutes and still no sign of our order. Called them 20 times and they did not answer. Had to drive there and ask for our money back, said they didn’t have any drivers. Not worth ordering from there looking at previous reviews as well

Feel absolutely robbed. Only ordered from here as Noble House was closed, wished I’d had beans on toast instead. Over £30 down the pan on a congealed mess of a curry, soup that may well have just been coloured water and dry flavourless chow mein. Live and learn I guess, never again.

Food was lovely and warm and on time will definitely order again

Food was absolutely disgusting use to love the food from here but will never Oder again from here paid 30 pounds for the food to go in the bin.was not even hot tease like prue fat.it use to be a 5 star when I frist moive round here 5 years go and the food was alway hot and nice.not now

Not a bad Chinese takeaway! The salt and chilli chips are lovely!

Ordered for the first time from here tonight and it was delicious. Thank you

Used to be the best Chinese in Heanor now its the worst .Chicken like rubber

We ordered our food @ 5:45pm this afternoon (04/12/2021) it’s not 8:10pm at night and no order. Called the takeaway at 7:30pm and they said it was out for delivery. Called 30 mins later to check where the order was and the owner was extremely rude to me and shot down my questions and unhelpful to check where the delivery was. It is understandable that it’s a busy night but over 2 hours waiting for food with no notice is not very good and customer service was very bad with how rude they were. We then tried cancel our order and the refused and hung the phone up on us After nearly 3 hours waiting for our food

Always at least 30 min late and cold upon delivery. Occasionally they get an order wrong but don't get me started on trying to call them. It's so annoying, even more than the wait. Only plus, the food in alright

So the order was 20 mins late so we called to ask where it was, they declined call, they pocket rang us back arguing with one another and couldn't hear us so we had to hang up... Then I rang again asking where order was she said I ring you back and hung up on me, then I rang again and no answer. Then she rings me back apologising saying they are now making the order and will give some sort of refund. By this point its been an hr and a half since the original delivery time, then guy arrives with food and hands us a fiver saying that's our partial refund. Food is just edible madness with added extra dishes that are weird

Ordered from here on treat night, unfortunately it wasn't a treat at all. Items from the order was missing, and when we rang to ask about the missing items we got told we had received them all. Explaining that we had not received everything we got told we were not telling the truth, we explained that we had not received items and was told they would be delivered in the end. We then realised other items Were missing so we rang back and got hung up on, so we rang back again and asked why they had hung up on us, and spoke about the other missing items, they then hung up again. Needless to say we never received our food that was paid for and missing. Would give them zero stars if this possible

Food is so far 45mins later than estimated time. Tried calling restaurant several times but no answer. Then they picked up the phone and left it off the hook so I could hear all their conversations. Still off the hook 15mins later. Exceptionally rude

absolutely s**t we ordered and spent £26 and it took an hour and a half after the original time to come and when we called them to ask if it’s still coming they wanted our address to send the police to us and everything was cold DO NOT ORDER

The only chinese i use. Been a regular for years.

Terrible Terrible service took nearly 2hrs to arrive, food was s**t. AVOID AVOID AVOID

Terrible service, rude staff and delivery is ALWAYS later than they say by a considerable amount. Used to love this place but it has gone down hill so quickly. Will never use again. Do not recommend.

Ordered through Uber Eats, no food, called and promised a refund, a week later (and several phonecalls later) still nothing! Staff member who deals with refunds never seams to be there. All I want is my money back!

Best Chinese food around these parts. Delivery always fast, food consistently good and best sesame toast available :-)

It took an extra hour and a half after the delivery time.

Very nice food, and I am picky with Chinese.

We tried this take away for the first time and I must say we was so disappointed- we had to wait over an hour for our food. And when the food did finally arrive , the order was wrong. The delivery driver was rude and staff on the phone were very unprofessional. Will not be ordering again.

Service with a smile,NO! Miserable as! Sweet and horrible food

Disgusting. Waiting 1 hour and 50 minutes to be served s**te food. Cold, uncooked and a massive waste of money. I wouldn't go back if I was starving and nothing else to eat.

food was spectacular defiantly best Chinese I'm the area would recommend anyone to try it!!

Ordered food from here, spring rolls, beef chow mein, the whole lot, I said do you deliver as we were 2 mins away by walk, grumpy lady on the phone said NO, We dont do delivery. I said OK, when should we come pick it up it's only 2 min walk away, she said yes it will be ready when you get here, I said, so it will be ready in a few minutes, she said 5 mins. ALARM Bells start ringing, so I read the reviews, and I changed my mind and told her so, she wasn't happy at all, so not just is the food made in suspicious ways, they are actually NOT happy, neither are their customers.

Food was late, some parts burnt other parts not cooked,disgusting. When I phoned them the lady said we are busy. Don't waste your money

Ordered a meal for 6pm tonight food was luke warm in places hot enough in some parts of the meal. Very disappointing wish I had rang to complain now, just won't use them again

Late delivery and very rude on the phone. To top it off chicken is undercooked and taste off. Wouldn't recommend and wouldn't use ever again. Poor.

Food was DISGUSTING.Rice tasted like perfume and food was cold.

Very polite and efficient service. In new hands now. Can not get our usual order anymore :(