Hansel & Pretzel in Richmond upon Thames

I stopped off to buy a few deli bits and cakes, . I read the notice on the door "No more than 2 people in the shop at any one time." I waited until this state of affairs applied and went in. The door was closed despite it being a sunny and warm day. I attempted to open it but without sucess. While I was ordering my food at least 4 other customers came into the shop unchallenged (and its a tiny space). Meanwhile my food was being prepared by a surly young woman not wearing any disposable gloves, The loaf i bought was in a paper bag so weak that it split on the way out rendering it inedible, Nobody offered to help me or commented, it was very poor experience and needless to say I shall not be returning.

This is a delightful community bakery and delicatessen. We have been appreciative customers for many years.Their fine variety of breads and rolls are baked on the premises. The other baked goods are a delicious treat and their meat counter a treasure trove to tingle the taste-buds. For such a small shop, their range of popular German produce is impressive, from jams to beer, wine, chocolate and even favourite sweets.In contrast to some recent reviewers, we have always found the staff infallibly friendly and patient, even during the current pandemic, coping with long queues waiting outside in the cold and the severe problems of re-supply of stock in recent months caused by the Brexit fiasco at our ports.This re-supply problem has since been largely solved and the shelves groan once more with European bounty.Customers have to be aware of all those waiting behind them to be served and not put the very limited number of staff, usually two but often just one, under unreasonable pressure; either through indecision or by trying to fulfil very large orders during peak times. The small size of the shop and the low counters are a challenge to the supervision of toddlers, whose parents are understandably concentrating on the shopping and whose children can better be seen by the counter staff, whose timely interventions should be welcomed rather than protested.

We have been there twice. As we cannot actually go to Germany due to COVID restrictions we can at least drive there... for 1h.30 min. If I make this journey I want to stock up but they don’t seem to like customers who pay £130 per visit... they prefer if you buy 2-3 items and leave. Strange business sense, it is not that we completely depleted their stock, we got few bits of vast array of products. I have mixed feelings whether to return. They certainly do not appreciate if someone wants to spend money there.

Having spent my childhood in Germany, finding this gem was such a delight. Excellent range of produce and an amazing bakery. Great service as well. Can't wait to visit more often.

What a shame that, as other reviewers have noted, a visit to this shop to pick up a treat for the children was spoiled by the little man serving behind the counter. He was uptight, prissy and tried to discipline my two-year-old, which no mother or father ever appreciates. If they can’t treat people reasonably they will lose custom in a part of Ham where there is very little competition. We were spoken to rudely (I heard him commenting on the fact that I wasn’t German to another customer, assuming presumably that I wouldn’t understand) and, having waited for 10 minutes to enter the tiny shop, he then tried to commander our movements. He wouldn’t let my husband in so that he could squeeze another customer in instead. Disappointing. He’s just lost yet another local family.

My German husband and his friends all absolutely love this place! We go there weekly for our bread and pastries hit - excellent quality pastries, and a good variety of deli meats and grocery items for the home. Cakes often get rotated to call if you are looking for something specific. White asparagus can be ordered when in season (YES!!) !Kids love the penny snack jars in the window as well as their favourite sweets and biscuits we only find when we are visiting the in-laws. Everything from choco-muesli to mettwurst, quark, breadcrumbs, traditional cake mixes - they have it.To get the best breads, get there early as there can often be a line upon opening and lots of families load up. We always get there just before opening and purchase several loaves for the coming days. There is always a line of likeminded bread lovers by the time we leave. Highly recommended if you are looking for a taste of Germany or need something specific.

Fresh high quality cake, bread, rolls and the best pretzels! It's always difficult to decide what to buy. There is also chocolate and all sorts of German delicatessen. Lots of sausages and sliced meats. Plus you can have a coffee or a cold drink. Some people buy a lot of things so you sometimes have to be a bit patient, but the staff are always friendly and helpful.

We stopped here on the way back from the Great River Race, just happened to drive past and stopped for brunch. The rye baton bread is delicious, the patisserie cakes are traditional but light and elegant (we couldn't resist the apple cake, carrot cake and Black Forest cherry). We also had filled rolls and hot chocolate which we enjoyed sitting in the sun outside the bakery on their outdoor tables. Great selection of German deli goods too, so happy to find Zigeuner sauce! The staff are really friendly and polite.

The best German bakery/deli in London. Quality and service are outstanding. Many seasonal products on offer that are hard to find (if not impossible to find) elsewhere. They offer hot and cold snacks, a great selection of cakes and breadrolles, cold cuts, sausages and very nice Leberkäs (meatloaf). The store is charming decorated and the stuff is very pleasant. Can't recommend enough.

I came in for a delicious slice of rhubarb cake and a pretzel before my visit to nearby Ham House. This is a delightful proper German deli and definitely for meat eaters.

We loved getting the small cheese cakes! WOW delicious and for 2 pounds! Yummy bread and good coffee. Across the street from a school, best to go before or after school starts!

I usually visit this bakery once a week and their bread and cakes are fantastic. They make a mean pretzel!

Auch nach 10+ Besuchen Immer wieder lecker und freundlich. Deutsches Brot und Spezialitäten en masse. Sehr zu empfehlen!

the bread is freshly baked with a large variety as well as cakes and some deli style sausages, yoghurts etc.

My friend who lives in Ham introduced me to this amazing deli. We walked back from Richmond Park and stopped there for coffee and cake. Karin had cheesecake and I couldn't resist sachertorte. Both cake and coffee were excellent. K bought some wonderful freshly baked bread that was sliced on the premises. She ordered in German but you don't have to! I took a look around and there were all kinds of goodies including potato salads, lots of sausages, those Mozart chocolates...

First time visiting, and loved the cherry crumble and coffee, a perfect pit stop before getting back on the bikes.

Wonderful little German bakery and shop. Get your sourdough bread, creamy cakes or pretzels as well as lots of yummy sweeets and chocolates. Very good chocolate selection at Christmas and Easter!

Ahora, esto es lo que estoy tawking 4.49 rodders. Una auténtica joya de encontrar justo fuera de la calle principal al lado de jamón común. Mientras que el personal puede venir a través ligeramente frío he puesto este aparte porque el lugar está sirviendo las mercancías. Todo el pan es horneado fresco en el lugar, ninguno de los panaderos gregs rif raff, malarkey necedades aquí le dicen mi serie Jeeves bueno. Lo que es más que la línea de repostería más theee wunderbar gugelhupf torta que van desde a Sacher. Los cafés son también vale la pena probar.

Very good and fresh food made locally by experts. Very reasonably priced and open Sunday too. Recommended.

Turned away, great little place to find little treats for all the family, particularly for Christmas. One a week treats myself to a cheeky cheese and bacon pretzel. A new guilty pleasure. Staff always speak in german so slightly unnerving but good service

Este es un poco fuera del circuito turístico en Jamón y claramente con todo lo alemán alemán temática, incluyendo el personal (que habla un inglés fluido, naturalmente). Lo uso como una parada en boxes cuando ciclo cerca. La comida y el personal ha sido siempre muy agradable y servicial, haciendo un rollo fresco a mi propio orden específico. Los pasteles son sencillamente impresionante y por eso mi amigos me recomendaron el lugar originalmente, el único dolor es que sólo estar es fuera y limitado, pero esto no debe poner gente, yo estará allí la próxima semana, probablemente.

This is a deli that has some outside seating. It provide a variety of freshly made German breads, cakes, tarts and provides freshly ground coffee.It has a very well stocked grocery deli area, with all manner of German produce. It was brilliant, what a find!So pleased.

Visit here with my son as he was playing tennis at the school opposite. The cakes and pretzel are sublime!! So much so that we were in the car ready to go and had to come back for more mini chocolate gugelhupf!!! From now on I will make the trek to Ham as is really worth it and fantastic quality.

the key for a true German bakery is a good selection of bread and Brezel and Rolls.Hansel u Pretzel scores high and prepares them daily fresh, a BIG difference to the acceptance of frozen stuff that gets "heated up" english style.As such Hansel and Pretzel should be applauded as they are unpaid development aid workers for the good taste.

The cakes and frankfurters here are heaven....the staff are shockingly rude and unhelpful. Shame as Ham is such a friendly community, they need to understand the concept of service here....but again cakes are to die for!

The bakery opens early and all the food is fab worth making a visit in the morning side of the day so not to be disappointed. Produce unsurprisingly sells out. If you see me in the Que. behind you please let me in front of you so I can get my favourite almond croissant which are to die for.

Bought cakes for a family get together. Cheesecakes, cherry cake, Apple cake and Almond cream slices. Service was excellent and the cakes were amazing. Really made the get together.Worth the trip.

I grew up in Germany & so I have high standards when it comes to German pastries. When this shop opened up down the street from my sister's house I made the trek - and it didn't disappoint. The bienenstich brought me back to my childhood - perfection in a pastry. At Christmastime, too, this spot is my go-to for my holiday favorite Lindt Weihnachts Schokolade. I'm admittedly a vegetarian so I can't speak to the selection of meats & such - but if their sweets are any indication of quality, you're in for a treat.