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OpinionsNoteGoogle63.0

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Our experience was excellent. Excellent value. Fast service. Lovely cookie.

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Kyra McCready . 2024-09-28

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In contrast earlier reviews, our experience was excellent. Two lovely and excellent value toasties (£5.75 each) and coffees. Fast and helpful service. Thanks!

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Stephen Mew . 2024-08-25

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Lovely day at the Hancock Museum spoiled by the terrible service in the Hancock Cafe. Went in for a coffee (£3.95) at 3.30pm , they would not serve it in a real cup because they had "washed up for the day". 3x very surly staff, no smile, no please or thank you. They all looked utterly fed-up. What is wrong with people, just be nice and then you will have a better day yourself. What a bunch of miseries. This has ruined my afternoon. 😩

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Melanie Brown . 2024-05-28

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I visited the cafe/museum with friends on 28/7/23..the service we received was awful..a friend ordered a toasted teacake..it arrived un-toasted..when politely asked to toast it ..it came back warm ( microwaved?!)..2 people had to ask for butter ..my coffee was slopped all over the table as full to brim..( note to cafe l like to put my own milk in) another's coffee luke warm. We will not be going back in a hurry. The museum was great! 🦓🐍🦒🐒

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Val Middleton . 2023-08-01

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Called in for a hot drink and a scone late afternoon. Unfortunately the scone was hard, extremely dry and definitely not fresh. There were two members of staff working and just myself in the cafe. One member of staff spent most of the time I was there bad mouthing other colleagues and moaning about them to the other member of staff. No attempt at all to be discreet or lower her voice. Didn't really make for a pleasant experience!

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Hannah M . 2023-04-24

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We were advised that the café stops serving food at 14:00 hrs and stops serving drinks at 14:30 hours. So we managed to get in at 13:30 hours with our order for afternoon teas. They have a lovely range of cookies and cake to choose from. I went for a Victoria sponge and tea. The filling didn't taste like it had butter, so not sure if it might have been a vegan buttercream perhaps? It was all very tasty though.

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Karen G . 2022-09-13

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