Based on 6 opinions finded in 1 websites
Based on 6 opinions finded in 1 websites
Nº 1366 in 1604 in Newcastle upon Tyne
Opinions
Our experience was excellent. Excellent value. Fast service. Lovely cookie.
Kyra McCready . 2024-09-28
MORE AT Google
In contrast earlier reviews, our experience was excellent. Two lovely and excellent value toasties (£5.75 each) and coffees. Fast and helpful service. Thanks!
Stephen Mew . 2024-08-25
MORE AT Google
Lovely day at the Hancock Museum spoiled by the terrible service in the Hancock Cafe. Went in for a coffee (£3.95) at 3.30pm , they would not serve it in a real cup because they had "washed up for the day". 3x very surly staff, no smile, no please or thank you. They all looked utterly fed-up. What is wrong with people, just be nice and then you will have a better day yourself. What a bunch of miseries. This has ruined my afternoon. 😩
Melanie Brown . 2024-05-28
MORE AT Google
I visited the cafe/museum with friends on 28/7/23..the service we received was awful..a friend ordered a toasted teacake..it arrived un-toasted..when politely asked to toast it ..it came back warm ( microwaved?!)..2 people had to ask for butter ..my coffee was slopped all over the table as full to brim..( note to cafe l like to put my own milk in) another's coffee luke warm. We will not be going back in a hurry. The museum was great! 🦓🐍🦒🐒
Val Middleton . 2023-08-01
MORE AT Google
Called in for a hot drink and a scone late afternoon. Unfortunately the scone was hard, extremely dry and definitely not fresh. There were two members of staff working and just myself in the cafe. One member of staff spent most of the time I was there bad mouthing other colleagues and moaning about them to the other member of staff. No attempt at all to be discreet or lower her voice. Didn't really make for a pleasant experience!
Hannah M . 2023-04-24
MORE AT Google
We were advised that the café stops serving food at 14:00 hrs and stops serving drinks at 14:30 hours. So we managed to get in at 13:30 hours with our order for afternoon teas. They have a lovely range of cookies and cake to choose from. I went for a Victoria sponge and tea. The filling didn't taste like it had butter, so not sure if it might have been a vegan buttercream perhaps? It was all very tasty though.
Karen G . 2022-09-13
MORE AT Google
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2 Opinions
The food was nice and quite well presented although the seating area was a bit tired. Great for us as we were a group of friends on a weekend away, maybe not too good for a couple though!
2 Opinions
La tetería vacía básicamente.. entro en este sitio y pido por favor para sentarme en la mesa señalada ya que quería cargar mis auriculares, estaba vacío y había enchufe allá al lado, también porque estaba más lejos de la puerta ya que entraba el frío cada vez que abrían la puerta y el camarero me lo niega totalmente, diciendo que la mesa está reservada y que no me puedo sentar ahí y que tengo que sentarme cerca de la puerta. Lo cual voy y me siento molesta por q entraba frío. Viene me pregunta si quiero algo y lo cual le digo que estoy esperando otra persona y que no me traiga nada por el momento para tomar. Pasados 5 minutos al percatarse de que estaba molesta vuelve a mi mesa ofreciéndome que me cambiara en la mesa que me quería sentar al entrar en el local lo cual le respondo que no, que gracias y que espero mi acompañante en la mesa q me sentó el y que tal vez nos vayamos que no hace falta ya que nos diera la mesa.. se va y regresa a mi mesa diciéndome que si no voy a consumir nada tengo que abandonar su local y que si no consumo obligatorio nada hasta que venga mi compañero tengo que dejar la mesa libre por q si le entran clientes no tiene donde sentarlos, ya que esas son sus reglas y que yo tendría que respetárselas. Yo me quedo cada vez más sorprendida con el servicio hostelero!!! en España estamos obligados a consumir algo mientras esperas a tu acompañante. Decirles y dejarles saber que Dos semanas atrás el jefe esperándome a la salida del baño.. al lado del baño sentado para ligar conmigo en esa… yo me pregunto: No sé en qué momento ustedes percatan que las mujeres buscamos ir a tenería a a ligar con camareros o jefes?? … supongo que por decirte que no!!! Lo de la mesa y el querer que yo fuera abandonar su local... No lo recomiendo sinceramente y a las mujeres menos aún. Que en la foto pueden distinguir perfectamente al dueño fumando shisha...y que la mesa de al lado donde me quería sentar estaba sin ocupar y el local vacío a las 8 de la tarde … se paro el dueño y Me dijo que esa sería la única vez y la última más precisos en la que yo me quedaba sentada en su local sin consumir nada y que la próxima vez que vaya que obligatoriamente tengo que consumir y le dije que no entraba más en esa tenería. Las cosas tal y como han pasado no hay nada ni de más ni de menos. poco recomendable.. el trato malo de lo peor.
63 Opinions
Thanks so much once again to Rob for the best customer service and an amazing drink - caramel frappuccino. Always friendly and super welcoming , love coming to have a chat!! Best coffee and best people as always!
16 Opinions
Not impressed with the way my boyfriend was spoken to he tried to put the umbrella up and got told to stop doing it otherwise it will break he has anxiety and is starting to come out his shell also the man said ask to put umbrella up well they should have signs up and be shown how to put it up instead of being rude