Hanci Restaurant in Chelmsford

Shocked and disgusted by this restaurant... The portion size was shocking for the amount paid and the staff did not care... Food is below average and customer service falls far below that also.

Wonderful and attentive staff, food beyond all expectations, it was fantastic.

Most amazing food, very very good service, lovely music, and really good value for money. (Food is made completely fresh)

mezes and mix grills were perfect.meat was very tasty and juicy.Thanks to owner and the Chef

I am absolutely appaled by the customer service of this establishment as well as the portion sizes if i could leave 0 stars i absolutely would. I ordered 3 meals and a side dish, when they arrived they were cold and dry and the mixed shish combination portion was horrendous... £16 for 4 pieces of meat... i contacted the establishment to query on the size and temperature and was laughed at and informed that no one else has ever complained. I asked if there was anything that we could do as the portion etc was inadequate, again I was laughed at and informed that they would do nothing as they were the cheapest establishment for the portion sizes in the area - a statement that could no be more falsified and they were going to hang up. I explained that was unprofessional and I will be complaining and they then proceeded to hang up. I would not recommend this establishment and will be promoting other establishments in its place. Disappointing experience to say the least. *Response to owner* I find your response disappointing you have completely ignored the conduct of your staff members and instead of resolving any of the complaints you have blamed others and made childish accusations. I highly doubt my deliveroo driver opened up my meal to remove one piece of meat. Also even with one extra piece of meat was there that was not 300+ grams and definitely not the cheapest in the areas. The meat from all three dishes was dry which could not be blamed on the driver as I have seen at least five other reviewers claim the same without even searching. Instead of addressing the situation you have become defensive and immature. I have been reviewing establishments for years and will continue to inform people of experiences so that they don't make the same mistakes.

Great food, good portions and split well for takeaways. Well priced too, we paid £12.50 each and were stuffed

Great food and great service definitely recommend

Enjoyed a really great meal here. The menu has so much choice and everything we ordered was cooked to perfection and had amazing flavour. Great and friendly service too being made to feel very welcome. No hesitations going back.

In town for a wedding and chose this restaurant as it was close to hotel. Excellent choice. Food was superb. Staff were friendly and helpful. Not sure about Pete the bartenders singing though 😀. Highly recommend.

brilliant food brilliant people thankyou lee amd the crew 👍👍👌👌👌👌

Went to this restaurant this evening. We were early and made very welcome,With my wife.We ordered pink fish eggs which was tasty and creamy which I can’t pronounce and Calamari with olives. It was great. The Turkish beer was great, we then had two types of lamb which I enjoyed but my wife thought it was a bit spicy,my fault I should have ordered something else. But it was very nice and would go again and would recommend it.A very nice restaurant.. I wish this place a happy future.

I got here Friday night 10 min before kitchen closure. The owner was very polite and accomodated me as i already knew what i wanted. I went for a lamachun with Adana. Hands down one of the top 3 adanana kebabs i have had and i have travelled all over and eaten at various Turkish restaurants. Service was exceptional and i guess the only niggle is the parking around Chelmsford Town center is limited. Definitely will return. Definitely recommend and its probably a great spot for couples although i went alone i was still looked after very well.

Outstanding food and service, best Turkish in Chelmsford!

When we arrived to a very quiet restaurant only 2 other tables, seated promptly, warm bread and Oil/pesto brought to table. But took some time 10 + mins after bread to come and take drinks order, which we ordered food at same time as first drinks, The food was amazing we gad a lamb sheesh and a mixed sheesh followed by white choc cheesecake. Waiter/ owner very nice, just shame on drink wait at start.

Absolutely the best Turkish restaurant in all England. I will comeback soon!!!

Amazing food. Very friendly service, we'll definitely be back.

This is a new restaurant to the area but it is superb. We've been twice and both times it has delivered great food and lovely friendly service. It's all freshly prepared (even the bread) and we loved everything that we tried. We had calamari (the best in Essex), octopus tender not chewy (pic ), an aubergine smoked garlic dip (pic) and the mixed grill. Would highly recommend.

I can easily say that,the best Turkish food in town,weldone guys

We very much enjoyed the food we had here tonight. We were delighted to hear every dish is made fresh to order so it takes a little longer to be ready but qualify & freshness is important to us. They also use very good cuts of lamb and chicken (extra juicy and soft). The falafels are made on site (not bought in) the lamb in the donner kebab is not minced, it's actual pure shreds of lamb which is rare in my experience. The salads are fresh and full of flavour, and the chicken/Lamb pieces were nicely marinated in the shish kebab we had. The bread is freshly baked on site too. You just wish there was more there particularly of the lamb and the rice because it's just so tasty and flavourful! Thanks guys, we'll definitely be coming back!

Lovely food, fantastic customer service 👌

Delicious fresh food, wonderful service, would recommend this hidden gem!

Today first time come HANCI restaurant try the food absolutely lovely delicious good food starters are very nice customer service is good aswell Thaks a lot👍😋 definitely come back again.

great place and the calamari is amazing 😍😍

From the moment we stepped in to the moment we left, everything was perfect! The manager looked after us the whole night and made great recommendations, he was so warm and welcoming. The food, service and ambiance was just so lovely. I can’t wait to...

Very nice people and very good food. Clean and safe.

Great food, very welcoming and a nice outdoor space here.

Just ordered from these guys for first time and was lovely, we've tried so many Turkish restaurants in Chelmsford and I'm super fussy. Food was lovely. Decent size and good value for money. Will defo be a popular for us now on. Thanks so much 😁

Came here last night with mates, happy to see they had an outside garden area, lovely and warm and inviting. Never usually give reviews but this place is exceptionall. Waitress was spot on, cocktails looked amazing. The food was the best we ever had to...

Ordered meal for a dinner party by telephone a couple of hours before. Arrived on time and was delicious, hot, generous portions and enjoyed by all. Very well presented, thoroughly recommended and will certainly be using again.....and again. Thank you HANCI for making our Family occasion special. Nice

ordered the hanci special .... everything was bang on... the lamb doner was the best I've had for ages... everything else from the sauces to the salads also excellent well worth it ..

Just had a fabulous delivery from Hanci. Food was very tasty and I thoroughly enjoyed it I would highly recommend this restaurant. I had the mixed ( lamb and chicken) shish and it was delicious

My husband and I loved everything about the mixed grill on the menu. The meat was tender, juicy and tasty. The rice and the burgul were as good. Honestly, thank you so much for making our night. Will definitely order again.

As a real treat we just ordered a meal for two. Having provided excellent reviews for the previous Turkish, when we ate in, this was very disappointing g and we won't order again. My dish should have had a tomato sauce but was very dry...

142 5* reviews is impressive but taken from the old owners Ziyaret. I would be interested to see if it is as good as the old restaurant which would take some beating. Why did they need to take the kudos built up by Husseyin and Gizem?

Can not recommend the food and the staff highly enough. Honest and friendly service. The food was delish and tasted unlike any Turkish I've had in England. Will definitely be back after lockdown 2 and will recommend to friends.

Had the fried calamari was fresh and tasty

Just prefferd a different establishment for hospitality and presentation

One of the best places I have tried in Chelmsford. Ozan gives a friendly yet professional feel which combines great knowledge, food and atmosphere which provides a perfect setting for a night out.

Our second visit with friends to Ziyaret for dinner, and it exceeded the high standards that were set the first time. This is good Turkish cuisine; the menu is not huge, but it covers the country's classic dishes. Our starters and mains were truly delicious,...

Great food, great service, excellent staff and baclava helped end the evening beautifully! Will surely visit again.

Lovely food, lovely place, lovely people. Our first time at the restaurant today for lunch and couldn’t fault it. The home made hummus that came out with the appetisers was the best we’ve ever had. Our mains we had the mixed Shish and both thought...

I mostly liked their food.i dont eat lamb and chef customised my meal with chicken and it came out awesome.In one sentence, staff's behaviour , food, serving everything are just flawless...Planning to go for my birthday. Dont forget to try their desserts..

Great service and tasty food and very nice Efes 😊

Excellent service and staff. Busy but they were quick and efficient. Food was tasty!

Food and service was amazing would reccomend this place!

First time dining here and definitely not the last. Vine leaves and traditional Turkish bread with chilli sauce represent a great meals to start the dinner with. For the main course I recommend one of the kebabs from the menu, we went for a vegeterian...

Food and service was amazing - very authentic Turkish food. Very friendly service and felt safe through these difficult times defo recommend

Lovely food as always. Felt nice and safe with socially distanced tables. Thank you and we will be back soon

For special occasions we always make our pilgrimage (Ziyaret) to our favourite Turkish restaurant. This time it was for my partners birthday (which one I daren’t mention) so a table was booked a few weeks ago because of the pandemic and to make sure. I...

Just had an amazing dinner here. Exceptional food and such personal, friendly service. Nothing was too much trouble. With the covid situation and the awful roadworks in Chelmsford, its brilliant to see a family run business surviving. Can't recommend this restaurant enough. So much better...

I reviewed this restaurant back in February when anyone living in the UK thought "lockdown" was an expression used in US prison dramas... July 4th arrived, the UK Government have let us out once more & so I thought I'd revisit Ziyaret. Thankfully, the food...

We've never used Deliveroo or had a takeaway from Ziyaret but used to live close to the restaurant and wanted to support them as we were one of their first customers when they started up some time ago. Ordered whitebait (for 91 year old mum),...

I was recommended this restaurant from my neighbour and I can safely say this did not disappoint. Great food, great service and great prices. A special thank you to the staff at the restaurant who were faultless. I will most certainly be back again.

We have been regular visitors here for months. Lamb kebab is fantastic as well as lots of other options on their menu. Good vegetarian options and delicious starters. Staff are very warm and friendly.

Amazing food! Absolutely great & friendly service! Cannot recommend it enough! Glad to see that the business is doing so well as they offer collection & takeaway services! By far the best Turkish food in town and beyond!

Had another great evening at the best Restaurant in Chelmsford, Hussain was his normal charming self and his attention to detail was spot on, he anticipates your every need. His wife was her normal lovely self and the food was 110%. My only complaint would...

Ate here twice last week. Excellent service and food. Reasonable price. The mixed kebab was delicious with a good complexity of flavours. The baklava was homemade and the serving size was generous to say the least. Highly recommended.

Me and my partner went there for dinner last night. The place was quiet which was actually perfect for us and quite normal for a Tuesday. My boyfriend is garlic intolerant and is sticking to a dairy free diet which, as you can imagine, is...

I visited Ziyaret this evening with my family under recommendation from my brother and sister-in-law. I’m not one to usually write reviews, in fact this is my 1st review on tripadvisor but I thought this restaurant deserved it!! The waiter (who I believe is the...

Lovely flavoursome food, with a great atmosphere

Amazing food and amazing service. Fast service and friendly staff and food was delicious. Will definitely be returning x

I have visited this lovely independent restaurant with my family and we all loved it. Food was amazing and fresh and can feel it is homemade, service was just excellent and so nice. Never felt rushed, slow service from the owner and so nice to...

This is the worst restaurant in Chelmsford I found the manager rude and full of himself the staff are so embarrassed by him as he is unable to take negative feed back. The food was bland and cold. One star is to much for this...

Unfortunately when we visited we were so disappointed after reading all the good reviews I had the moussaka it was dry and looked like it had been reheated with no creamy sauce to be seen the mixed grill again was dry and overcooked the manager...

Been here a couple of times (so far) with the missus... Upon arrival, we were greeted by a truly charming waitress who showed us to our table & took our drinks order (Efes for me & a glass of Turkish white for her, in case...

Have been to Ziyaret a few times with my boyfriend now and it’s always where we suggest to friends for a meal out in Chelmsford. The food never disappoints and the atmosphere is very friendly. It’s lovely to have found somewhere in Chelmsford that isn’t...

Last night we went to Ziyaret for our dinner. Highly disappointed with the food😡😡We ordered the lamb livers as starters.It was not well cooked and smelled horribly of raw meat.Then we ordered the mutton kebabs which were so so chewy.The veg kebabs were just 5 grilled veggies,spread is a bed of pickled veggies.The prices for the mains were quite high but the taste was atrocious.The waiter was kind enough to click some pictures-one plus point!!!! Otherwise don’t see any other reason to recommend this restaurant to our friends.A big NO-NO for this restaurant🤮🤮🤮🤮Last of all,the person who reads n replies to the reviews is the worst rude person I had ever encountered in my life in this country-he can’t take any negative feedbacks n picks up arguments with the reviewers at the drop of a hat.Only if one writes rosy reviews he is sweet,for negative reviews he blatantly tells big lies n tries to humiliate reviewers with his sharp tongue. Beware of this highly dangerous man,he is so so uncouth to the customers😳😳This person does not know what worst reviews can do to a restaurant.I am eagerly waiting to read his reply to my negative review.

Last night we went to Ziyaret for our dinner. Highly disappointed with the food😡😡We ordered the lamb livers as starters.It was not well cooked and smelled horribly of raw meat.Then we ordered the mutton kebabs which were so so chewy.The veg kebabs were just 5...

Me and friends had visited Ziyaret today...we decided this restaurant seeing the reviews it had...but were disappointed with the food we ordered. The lamb was not cooked properly. Veg kebab was just few vegetables grilled. We were taken a back seeing the grillled vegetable on plate considering the price of the dish!!! Sorry to say but would never visit Ziyaret again.

I am a big fan of this restaurant and don't know how many times been here. I loved the food and service. Its very unique and Authentic atmosphere and well cooked chicken wings I had it and it was delicious. I highly recommend this lovely...

This is only the second time, since it opened, that we have visited the fantastic restaurant Ziyaret. You ask “if its so good why only two visits?” Well, make it more, then that ‘special’ status can be lost. Visits to exceptional restaurants should be savoured...

Our first visit and we will 100% be back! Delicious food and attentive customer service. The cocktails were also amazing!

We did have a table reserved on Saturday for two, lovely homely atmosphere and welcoming staff. Food was fantastic in presentation and portion size. Reasonable pricing on food and drinks. Staff was very attentive and friendly. Would recommend 10/10 and will be back with friends...

Visited Ziyaret for the second time last week. We were the very large party and once again the atmosphere was electric, the service was smart and friendly and the food was incredibly delicious. they've been in business long enough to let things slide if they were going to but they certainly have not done so. The biggest compliment I can give them is that it's just a fun place to be. I don't know how they managed to serve drinks as fast as they did but there didn't ever seem to be a very long wait even though the place was packed. And it seemed like they just kept the food coming at a slow trickle so that we were eating Delicious food the whole time. I'd highly recommend booking them for a party if you can. They are a delightful lot.

The staff were the most friendly people ever, and the food was just wonderful, thanks so so much!!!

Good first visit to Ziyaret. Food very tasty, I had the mixed shish and the meat was lovely and tender. One of my friends tried the chicken casserole and really enjoyed that. Portions were quite generous. Service very polite. It was quite on the Monday...

Lovely atmosphere, restaurant and background music perfectly fitting for the environment. Have to say I found the service amazing, waiter could not have looked after us any better, friendly, polite and professional staff. We ordered hot starters which were accompanied with baskets of bread, free...

First time visit with family. Friendly staff. Quite basic surroundings. No napkins unless requested. Extremely disappointing food. We all had different meals from meat, chicken and veggie and we were all disappointed. No pitta with Kebab which I found a bit odd. Everything was an...

It's my second time visiting Ziyaret with a large group and it was just as fabulous as the first time. The food was delicious with perfect portions and the staff were so friendly and welcoming. They honestly couldnt do enough to accommodate us all. If...

Once again we have had a lovely family meal at Ziyaret. Friendly welcome and attentive staff (as always) coupled with unrushed service and great food. Highlights were the excellent Tzatziki, Lamb Moussaka and Mixed kebabs. Really good to see this family restaurant thriving after it's...

Lovely food, great atmosphere and very friendly, would recommend it worth a visit

Appetizers were very generous. Starters yummy, main substantial some spicy some not. Need to buy some more water jugs though.... So much meat.... Beautifully cooked.

Good food good service. Support independent restaurants

Best Turkish restaurant I’ve ever been to. Lovely food and lovely staff x

DONT ORDER THE BAKLAVA I recieved 3 boxes of raw pastry, oats?!?! And walnuts! I took a bite initially and it was just like congealed soggy porridge pastry! I call and speak to the manager - he says the dough is meant to be raw! And then proceeded to tell me if I didnt like their food I didn't have to eat it! Don't get me wrong they can grill a bit of chicken! But this was shameful honestly!

Very good food and generous staff

We've eaten at Ziyaret and had such a lovely meal (the complimentary bread - oh my), we've since had takeaway from here on more occasions than I can count (and should probably admit!). Great mixed grill, lamb chops and borek and a lovely cosy atmosphere...

Tonight my wife and I visited Ziyaret restaurant for the first time. It was to celebrate my birthday and it will definitely not be the last time we visit. The restaurant is nicely decorated and furnished, there is a good ambience and an ideal location...

Never been here before. The TripAdvisor reviews looked promising and they were right. We received a warm welcome on arrival and shown to our table promptly. The staff were very helpful and patient. Ordered flat bread with chilli dip as an appetiser and falafel with...

We ate here with friends last week for the first time. The staff were very friendly and attentive and were happy to let us sit there for the evening without being pestered to buy more drinks. However I felt that the food was ok with...

Went with a few friends. Friendly and professional staff. Food was very tasty. I ordered a starter of pastry filled with feta and spinach, followed by a lamb casserole. Complimentary flatbread and kofte were brought out during the meal to share. Very reasonably priced. Worth a visit.

Would just like to say that I have been to this restaurant on several occasions and I have never been disappointed. The food and service is first class.

Girls night out. The waiter was great and the food amazing. Very reasonably priced. I can't wait to go back.

Our first visit with friends in Saturday, the atmosphere is very relaxed and friendly. The food was delicious, some dishes could do with a side order but will know for next time. Definitely recommend giving this place a try.

Very nice cosy atmosphere and great food

What a lovely surprise to find such good food and atmosphere. The food was excellent, service very friendly and best of all we could hear ourselves speak (even thought the restaurant was full). The owner was on hand to explain everything on the menu and...

Came for dinner on Friday night. Service for drinks and taking orders very slow. Food was good when it turned up.

Dropped in for an impromptu dinner on a Thursday ... it was surprisingly quiet... Clearly people are missing out. The atmosphere is relaxed and informal but very hospitable and the service is nothing short of first class - attentive , helpful and unobtrusive / they...

It's my 5th time here and still the same very quality meal and very quality service, I strongly recomend this restaurant,plus it's very reasonable price when you compare with the others around ! *****

I’ve been here a couple of times now and always had a good time. When we arrived the restaurant was very busy and the staff clearly were stressed out as we waited a long time to be served for drinks despite asking to order several...