Hallmark Brasserie in Stockport

Ok I could say the staff were excellent and they are I could say the meal was very good and it was , the chairs are very comfortable, yes true. My only complaint is I have to leave at 4 am tomorrow morning so I can’t stay any longer.

food was extremely tasty and good value combined with great service and nice atmosphere. would call again

Food was excellent. We had a delicious evening meal. The staff were helpful and professional, however the rooms leave a lot to be desired.Need an update. The tiny lift was not really what you would expect from this type of property.

Really nice menu and great staff. value and recomended . The new menu has lots of choice and we will be back.

We ate here during a stay and were shocked when staff couldn't access the till to allow us to pay. It took 10 minutes for the manager to unlock the till and then he was rude and gave us the impression we were an inconvenience. The rest of the staff were friendly.

Food was really nice and I would definitely eat here again. Service was amazing for dinner as well as breakfast.

We stayed to nights and ate both nights the food was just fantastic, The steak just melted in your mouth and the service was superb, can not wait to go back.

Absolutely great time, jake at the main bar is great and looked after us well and treated us well :-)

We visited The Brasserie last night - it was that bad we had to laugh! We were shown to our table - and the waitress said she would give us a few moments to choose a wine from the list.....20 minutes later and still no service so I asked another waitress for a bottle of Chenin Blanc....this didn’t arrive however the first waitress did - and asked us what wine we would like ..... after three choices not being available we just asked for a bottle of dry white wine! (Which finally arrived around half an hour after arriving) Food orders taken - I ordered the Bloody Mary prawns - which was simply a bland prawn cocktail with paprika sprinkled on top - not a sniff of a Bloody Mary 😉. No one asked if we would like to order more drinks - so I ended up going to the bar myself to order drinks - at which point I realised the staff were simply messing around chatting and running down the stairs at the back of the restaurant. The mains finally arrived - I chose the catch of the day which came with the blandest packet hollandaise sauce I’ve ever tasted. As the table service was so dire we ended up going to pay at the till - and noticed several others complaining to staff. Such a shame as is a lovely restaurant - just needs attentive trained staff and a better standard of food.

Arrived for a fund raising dinner on Friday evening. The rest of the hotel was packed out with youngsters on their "prom'" after finishing their A' levels. Despite this, once we were all in our suite we were not disturbed by them and service and the kitchen seem to cope without any problem. It was a three course pre-ordered set meal. I started with soup, which was surprisingly good. Followed by pork. A little too well done for my taste, but for a mass cater you have to be careful, with good veg and crisp crackling. A decent pavlova to finish. Drinks were fairly expensive, but not outrageous. Seems a pretty safe bet if you are organising a large function south of Manchester.

There were 4 of us eating and none of us had any issues with the food we were served. It was hot, as described, tasty and served politely.

wonderful as it says above, nothing was a problem and the prosecco was wonderful. highly recommended.

No idea why I had to eat in the bar as it appeared that only 3 out of maybe 30 tables were taken in the Brasserie.

This is a lovely place for a meal either as a couple or a family. There was a larger table setting for a big group of people. I came with my niece who is a wheelchair, and there were quite adequate provision for wheelchairs, ramps etc. We had afternoon tea, the waiter was Lewis, and he was very polite and courteous, and we were served promptly, and Lewis was very helpful throughout our visit.

Spa day was lovely facilities basic but clean, staff very helpful at spa reception, treatment was fabulous I had a facial daughter had a massage throughly enjoyed our visit. The only let down was the afternoon tea sandwiches quite dry, scones nice but very small selection of cakes quite boring had better at afternoon tea at rosies cafe in Stockport very disappointed.

Large portions that were well presented. Excellent service from Beth, Jack, and Kaleb who made sure everything was correct. Thanks

Good food & service from Beth, Kaleb & Jack I know the menu well but difference every time I visit is the service - tonight was great

the food here was very nice, good selection of wines, added to a ncie meal that the staff are happy to offer advice on, we had 3 servers throughout the meal, and all were very helpful and friendly, hard to pick one person out, but will say a thank you to Jess who seemed to be in charge for helping to make our meal special on a very miserable night.

Food on both the evening of arrival and breakfast next morning excellent. We were booked in as a coach party, travelling to Manchester from North Yorkshire. Staff coped very well with all of us. Would love to return.

Service was quite slow and was served cups of coffee with no saucers. Value for money was quite good as was food quality

Excelente servicio y la comida era muy buena, mucho mejor que muchos de los hoteles de aeropuerto en los que nos hemos alojado.

Recommended to eat here, by the barman - yes, he was just doing his job. Starters of prawns and crayfish and smoked salmon nice enough. main course of veal - tough. noticed most other people were having burgers - probably best to stick to the basics.

Tonight I chose as a starter smoked salmon and as main one Goan prown curry without chapattis ..I am gluten free intollerant.The food was delicious. Staff very professional. I will come again.

My granddaughter and I ate here when we stayed . The starter soup was tasty ,but no bread came with it , a forgetful waiter I suspect .The main courses were well cooked , fish and chips ,and pan fried chicken ( with too much sauce swamping it )The dessert we both had the warm waffle with ice cream... very moreish !!!

Nice welcome - nice interior décor - pretty decent menu. I had butternut squash soup to start - very tasty. For main course I had pasta and meatballs - again, very tasty. The annoying thing was the service which took ages - ages to be asked to order - ages for starter to arrive - ages for plates to be cleared - ages for main course to arrive. As a result, despite arriving at 7pm I missed the first 20 minutes of the England versus Iceland match (8pm kick off) which was not a bad thing as it turned out! During the many waits I witnessed 2 other people making complaints - one about the food quality (fish) and the other about the poor service - they were clearly not a s tolerant as me! Both complainants were given free drinks and profuse apologies. Sort out the service and this would be a decent place to eat.

After finding a hair in my food, I spoke to a member of staff Bethany and she was very helpful and polite and immediately got the manager for me. The food was very nice however I was little put off my food after this. Service was very fast and staff were very welcoming and met our needs

The food was okay, but one member of staff ruined it for me by constantly calling me miss, which was patronising and sexist, as he called men sir. Poor wine list

The quality of food was excellent. A limited but varied menu with some interesting choices. A good range of wines were on offer but quite pricey, even for a hotel.We could not fault the service throughout the meal but sadly, when I asked for the bill, it included the meal which had already been paid for. A tad more attention to detail would have made all the difference.Also a small but significant point. We had some wine left which we decided to finish off either in the bar or in our room. It was not easy carrying an ice bucket and two glasses along with our personal belongings. Had one of the waiters offered to carry the ice bucket and wine for us, it would have been excellent service. I'm not being pedantic but we both got the feeling that once we had paid for the wine and the meal was over, the restaurant staff were no longer interested in us.I appreciate this is a bistro and not a typical hotel restaurant but having had excellent food and service, assisting us at the end would have made all the difference.

I have stayed at this hotel a number of times and the hotel is fine. I generally eat in the hotel restaurant and it's usually been ok but nothing special. I find the menu a little limited and the staff a little too stiff. Lighten up. Make the place feel a bit more fun. This is not the Ritz. Most of the guests are staying here to to get an early start at the airport.Tonight it was a big failure. I ordered something simple, a burger with a side of onion rings then I sat and watched as people around me ordered and then were served. I sat and waited politely. Waiters passed by and no one seemed to notice that my table was bare.Not wanting to cause a fuss I stayed quiet. "It'll be here soon" I thought. After 45 minutes the people on the adjacent tables had not only been served but had eaten and were looking at the dessert menu so I decided I needed to ask. I flagged down a waiter who apologised and went to the kitchen. I;m not sure what he came back with but it wasn't a burger. He apologised and went away again.This time he returned with my burger, placed it down and made to leave. I had to stop him and ask for my side order!When he brought the onion rings things were looking good so I tucked in. The burger was smothered in cheese, the chips golden and the slaw was, well, slaw. I had asked them to leave out the bread bun and they had got that right. Now, I tend to eat by leave the best to last so I stared on the chips, onion rings and slaw, savouring the idea of the cheese topped burger. Soon I decided it was burger time. I sliced off a chunk and chewed. Something wasn't right. I flipped the burger over to display the fact that the bottom was completely burnt. I removed cheese from the top to discover that side was too.Totally ruined my evening. I was offered alternatives but by now it was after 9:00pm and I just wasn't happy.Not sure I'll be back.

We had dinner here while staying overnight.The staff and food was excellent plus we liked the private booths.

The food was extremely good Dinner in particular was excellent on both nights of our stay. The pulled beef was well presented full of flavour a good sized dish and very satisfying.

Got a wowcher voucher for our anniversary, arrived to lovely staff, beautiful room. Only down side was lift was out of order and I hate stairs.Pool area was lovely and clean, the jacuzzi was to die for.Food was incredible. Pictures attached. All in all five star visit and couldnt ask for better. I was dubious after reading other reviews but honestly one of the nicest hotels I've stayed in with my boyfriend!

My partner and I elected to take afternoon tea at the Hallmark Brasserie yesterday. A little constructive criticism for the staff.. We were presented with a tea stand that contained four very lean finger sandwiches, that were frankly pathetic, three little cakes and a warm scone that were only just ok. A pot of tea followed. Our observations lie in the detail I'm afraid. On no occasion did anyone follow up to offer more tea or a polite, "how is everything" ? It was merely dumped upon us and then the waitor ran. We left shortly afterwards, still hungry, thirsty and disappointed. I feel should one have paid a pittance for this I would still have been short changed, however for £30 it is a blatant rip off! Afternoon tea is supposed to be an indulgence and carries a price way in excess of its worth. Come on folks, the devil is in the detail! You are in a service industry. Your colleagues have completely overlooked the point of this unique service. It should be, and must be much much better.

I dined at the hotel on both my stays and the food was excellent. The service from the staff was very good and both James and Chris were very attentive

Had lunch today at the Hallmark, Handforth (formerly known as The Belfry). The food was great and reasonably priced. £12.00 for 2 courses or £15.00 for 3 courses. My friends and I had pâté / soup, salmon / chicken. The waitress, Mel, was delightful, with a lovely sense of humour. The restaurant is nicely decorated with comfortable seats. There's plenty of parking space (remember to enter your registration number at reception or you will get a fine).

Brilliant food and great service. A throwback to staff that care and food that tastes real.Had the chicken and my wife had the steak and mussels. Highly recommended and this would be a regular for us if it was more local.

Pleasant hotel and lovely restaurant. The hotel itself does not look very smart from the outside but is beautifully decorated inside. The food was superb and would definetly visit again

The service was friendly and efficient. The restaurant itself was clean, and well presented with comfortable seating.The choice of food was reasonable, and not too lengthy. The food itself was tasty and well presented with reasonable portions. My wife's fish was a little over cooked, but not to the point where it was a problem. I think they've tried to get the balance right by not offering too many different dishes allowing them to present the ones they do have to a reasonable standard. It's not top notch quality, but it's absolutely fine.

I ordered the standard fish and chips. It came quite quickly but the batter of the fish was soaked in grease.Not gonna eat there again

Service was shocking... Very slow from start to finish. Waited over 20 mins from getting the menu to being asked if we wanted deserts yet the restaurant only had 2 other tables occupied, needless to say by this point we had lost the faith in this place. Food was cold and soggy (classic fish and chips). Complained to reception staff about our experience ... They said they would speak with the restaurant manager to see what they could do (mentioned free deserts)... Still waiting to hear back!!!!!!

We came here for afternoon tea as two friends.. Staff were average and not willing to go the extra mile which made the experience slightly less enjoyable. Would attend the hotel and use the facilities again but would not have afternoon tea or use the brasserie on a next visit. The prices are to be expected as it is a hotel so was not a problem paying them, but customer service is a must.

Good food, well presented - bit pricey for a cheeseboard but has a nice atmosphere. Only one other place within walking disatnce to eat which is child friendly.

food not ready for the agreed time. we had to do without for atrip to orlando. duty manager agreed the food would be ready but did not tell the chefs

J'ai mangé toute une semaine dans cette brasserie.La salle peut être vide, le temps d'attente sera très très long. Le service nul, les serveurs oublient même de livrer des commandes.Les plats insipides dont le goût change su tout au tout d'un jour sur l'autre. Aucun intérêt mais c'est dans l'hôtel.

Amazing service, attention to detail was incredible. Especially from Tom on the bar, making superb cocktails. Felt very welcome, nothing was too much hassle, Will definitely be returning even more so to see the eye candy.

Fantastic food and choice. Excellent value with the 3 course upgrade for £20.Waiter was pleasant and gave good recommendations.

The food is amazing and the value for money is great as the portion sizes are very generous. The resturant is very comfortable as is the bar/lounge area.

Very disappointed, a group of 10 of us had the Christmas day lunch, costing £59.50 per person, it was like school dinner's packed , full of kid's two bouncy castle's in the room (great if your a kid !)you had a choice of soup which was brought to you or the cold starer's you helped yourself, looked like a bomb had hit it, 3 piece's of salmon on a platter few small prawn's bowl of mayo, coleslaw, pat'e , the main which was carvery ...surly staff very mean portion's ..had to do an Oliver twist and ask for more ! two small slice's of turkey, two roast potatoes two brussel sprouts and green beans, two pigs in blanket,parsnip and hard carrots and gravy, Sweet... again help your self cheesecake, profiterolls mince pie (the tiny kind) I have had better carvery at the micker brook for £4.00 !!!! the young girl collecting the plate's was very nice and smiley(thank you) what a complete rip off ..never again ! woest Christmas dinner ever,

It's typical hotel restaurant food and service, when you wake up the next day you forgot what you ordered, but as it's in a hotel you can get the table all night and enjoy waiter service better than elsewhere. I must be tired, Soup £5:50 is pricey but nice, Duck salad starter massive and recommended but £7, mains £10-19, chips extra £3.50, Deserts £6.

the warm duck confit starter is a meal in itself!! we have had 3 stays here, and the dinner has never disappointed! excellent cheeseboard too for dessert. only bad bit is its so hard to choose as such a good menu. the pork is Wellington an excellent main, really tasty, although very filling.

Stayed 1 night with my wife, had a really nice time in the spa came out nice and relaxed,nice clean room apart from mildew on the windows .Restaurant what let down, ordered traditional fish and chips at £11.95 what a laugh six chips and a piece of cheap frozen fish. The fish was no better than a supermarket basic range it was shocking they should certainly drop the word traditional from there menu. We skipped breakfast the next morning did not want to pay over the odds to be disappointed again, would stay again at hotel but would not eat there again.

The food was tasty and served hot. Lovely service and friendly staff. Lots of variety to choose from.

The staff in the restaurant was slow and never visible. Had to wait ages to get seated, we just sat down ourselves after 10 minutes apart the sign saying you should wait. After finally being recognized we were handed the menu which were stained allvover the place with tomato sauce and other unidentifiable stuff. The wine glasses on the table showed the same quality of effort put into a clean environment. While receiving the menus we weren't asked if we wanted to have drinks which is a no-go in todays business. We had to wait another ten minutes to ask for our drinks. The food was ok but any additional wishes like more sauce seemed an impossible request and again took another ten minutes (maybe the kitchen was on the other side of the town?) All in all it was no service equal to the prixe category, would not recommend.

The food at Dinner is plentiful, tasty,, nice and hot and served with a smile. Limited menu, but that's ok.Breakfast is another matter and is buffet style. When we were there, there were two double toasters, only one side of each actually worked. The bread looked and tasted cheap, like the value brand of the cheapest supermarket. I had two Danish pastries, one was slightly overdone, but that was ok. The other one was so undercooked I couldn't eat it. My companion had a cooked breakfast which was very disappointing. The sausages tasted like they were the cheapest available, although the bacon wasn't too bad. Coffee was hot and wet but didn't taste of much, altogether breakfast was a bit of a let down.

Nice place, staff very friendly, food well priced and presented well, pate on my top 3 ever, mussels very good, flaked crab, not so good, mixed seafood grill was nice, steaks are nice, home made chips are presented well but used too a wt potato, the pan fried chicken breast again presented well but it was like a stoggy stew, ribs were fine, pork Wellington nice but very dry and came with no potato/chips ? The baileys bread pudding do not order, yuk. Then to be handed the sweet spoons so that I had to place them all out oursvelves was a bit of a shock, still eating and our plates were removed, we were asked politely if we required any more drinks to move to the bar, thank goodness we didn't book our table for 9.30, as we would have to have moved while dinning, Sunday roast far to cheap, but did reflect in the food, tough beef, tasteless gravy from a packet. The rooms are nice, but do need avert good clean, curlys in bed, sparks on mirrors, furniture, bath, doors ect, ensuits very tight, but I would stay here again.

My partner & I visited the Brasserie restaurant on 12th April.We were delighted at the whole experience of the evening. Staff were attentive but not obtrusive and our food was excellent. It was good to see that the menu was focussed and not too wide. Each course was well presented.And to complete the evening there was no rush to get us out of the restaurant; something that seems to be prevalent in many establishments these days.A definite return is on the cards

Went for a standard normal meal of fish chips and mushy peas, presented far to posh for what was served, batter was soggy and undercooked with little fish content, chips were burnt and you got 3 chunky chips saving grace was a delicious pudding but whole experience was mared by poor service not attentive left plates on tables for ages and were very impolite staff

The Brasserie is a lovely restaurant, the food is excellent and it has a really nice ambience. It is very well priced and we go there forbirthdays, Easter, Mothers day etc.It gets very busy, always a good sign, so you really do need to book, although you can always call in for an excellent bowl of soup and a sandwich at lunchtime and sit in in the bar area,without booking.Sometimes the service in the bar is a little slow, but the restaurant itself is not a problem.We love it.

Food undercooked and cold sent back only to come back hugely over cooked. Design and atmosphere was good however let down hugely by the food. Staff not very attentive had to ask for drinks rather than being offered, not enough staff for a busy Friday night.

nice atmosphere, staff was friendly but not very attentive, had to wait over 5 mins before we could locate a waitress at lunch time. menu was not the most inspiring but the food was nice when arrived.

excellent really liked it I would come here again one of best and cleanest almost French like a French patisserie

Great food - tasty, good portion size, fresh & tasty. Great service by friendly staff, nice décor & design of restaurant and some very lovely wines!

Food is delicious - only problem is deciding between the dishes! Thoroughly recommend the shoulder of lamb

The food was very good, I had steak and had the sauce on the side, cooked perfectly. The dessert was a trio of three chocolate desserts and was delicous, everyone was intrigued about evertone elses food as the presentation was different. The service was superb especially with the amount of people that they were serving (we were a party of 16) Would definatley recommend.

We ate here as we were staying in the hotel as part of an airport stay and park offer. We were in a good mood anyway (as we were flying the next day), we had worked up a nice appetite in the excellent gym facilities and so were really looking forward to our evening meal. There wasn't a great deal of choice on the menu but sometimes less is more and the selections that we made, soup and garlic mushrooms to start and then fish and chips and chicken and bacon bake were really tasty. The service was a bit slow and the staff at times seemed a bit inexperienced but were very pleasant and we weren't in a rush anyway. The portions were large although I took pictures and laughed for the whole two weeks of my holiday at my seven chips!!!

i dont think i am alone in not liking fish or dairy products but i found the menu very limited and had a lot of fish, cheese and eggs based dished

Not a huge choice but it seems everything on the menu was beautiful so who cares?! I had spicy soup to start, lamb for my main with a side of veg and hallmarks chocolate dessert, all superb ! My partner had the shellfish starter and that was also delicious. The staff are helpful and friendly and the room is lovely. We sat at a booth which was comfy and private. Would go again !

A little on the pricey side, but good size portions and very well cooked and presented. Atmosphere is quiet but pleasant and the service is excellent.

My friend and i had a lovely sunday lunch, lovely food and friendly service. Reasonable price too. We would definately go back.

Gorgeous food- the chocolate dessert was especially yummy! I had the bream- to die for! Can't fault it.

£ 20.00 three courses menu and excellent breakfast.staff friendly and only to pleased to help you at all times.

Slow Roast Shoulder of Lamb - MUST HAVE !!amazing portion - amazing service

Horrible microwaved food. Slow, uninterested service.

food was average lamb was very fatty and cheap ice cream

Some of the meals are super - others less so...and quite odd (The chicken in mustard sauce for example). It is expensive for what it is - and limited if you have to stay at the hotel regularly

Only had breakfast here prior too an early morning flight but we felt the food was good & the price £6 each very reasonable. Service was efficient & friendly.Couldnt ask for more than that

Food was fantastic - a great selection. Great service and ambience.

The lighting was too dim so you could not see what you were eating properly. The starter and desert were over priced and not worth the money. The main course was adequate and no more. The staff were pleasant and efficient. We had a number of 20 plus and they coped reasonably well. The food was acceptable not great !

just superb...wish there was more selection from the menu

Restaurant was very nice and staff were excellent. Even though we were on a dinner inclusive rate we were still offered the normal full menu and there was only a couple of things that you had to pay supplements for. Food was very nice and well presented.

visited this restaurant for a family Diamond wedding celebration. I was personally apprehensive after visiting another Hallmark restaurant the previous week and being very unimpressed.I am delighted to say I need not have been. A lovely room we had our own area ,the staff were very helpful in letting us set up our own flowers ,cake and decorations,the meal was very good ,salmon lovely plenty of vegetables nicely cooked,desert was yum ! cheeseboards very good.Must mention Chris the restaurant manager very pleasant and helpful, and they cut up the celebration cakes and presented it nicely.All in all a very very good experience enjoyed by all.Only real downfall ladies toilets needed some attention ,someone did mention it to reception desk .