HAKA Chinese Wokingham in Wokingham

Placed order for delivery then they said I have to collect service is bad

Never thought for minute it would take so long to deliver.

Our go to Chinese. Tonight’s was on time and piping hot and very tasty.

The food here is always ready fast for pick-up and it tastes delicious. I love the new interior design they did for the waiting area also!

We were nicely surprised by the HAKA food this evening. We are long time HAKA eaters but did not eat it since the change in owner. The food and service was AMAZING. Lovely lady who picked up our call, it was ready earlier than expected (ordered for collection Tuesday night). Salt and pepper ribs were best we have ever tasted. Great large spring rolls. Will order again!

Had a rich and delicious dinner tonight. While waiting to pick up my meal, I was seated in a very comfortable setting. Will definitely come again next time

Have used Haka lots of times and normally all good but no sign of the order after 1hr 15 mins so I called up and was told they were busy and our order would be half hour but they would give us free prawn crackers as a gesture. Food didn't turn up for another 45 mins and no free prawn crackers arrived which was disappointing. The food however was hot and was delicious as always.

Great food, very friendly staff and the service is quick. Also a nice new interior!

Amazing food amazing service thank you

Chicken balls where pink , chips where stale and hard and the chicken chow mean didn't even arrive with the order. Would avoid at all costs.

Food is perfect best Chinese ever

£6.50 for rice that was dry and hard had to be thrown away it was defo not cooked fresh ! The soup was nice that was about it , £40 for not a lot of food , will not order again

Never had a bad take away from here in 4 years and it's our pay day treat. It's tonight's dinner as well. My favourite is the beef in black bean and prawn balls. Mega yum. Delivery drivers are friendly too

The customer service is brilliant, Jeffrey was very helpful.

ordered online, delivery and waiting time was fine. Food was vile & tasted like it had been sat out for hours, if not overnight.

Great local takeaway right in the middle of Wokingham. Food is consistently good and fairly priced… and the service has always been great.

We’ve ordered from Haka many times but this occasion it was a shame not as good.

IF YOU LIKE MEDIOCRE FOOD, LONG WAIT TIMES AND POOR CUSTOMER SERVICE THEN HAKA IS FOR YOU. I do not know what is going on at Haka but they need to get back to their old ways, fast. Have had food from here for a long time and typically always been good and delivered in reasonable time. A couple of months ago the delivery time was left wanting and the food wasn't half as good as it had been, possibly a one off? Last night however I was told 40 minutes for delivery, brilliant, order wasn't delivered for over 2 hours, three phone calls made to them only to be told every time it was 5 minutes away. Lessons in basic customer service were obviously missed. No apology, hung up on and the food to make the wait worse was below mediocre at best. In a very competitive environment it's not the best idea to treat loyal customers or any customer like that. I shan't be using again.

Wait for max time for delivery state. Then was told food had arrived. After calling restaurant. Was inform order was only being dealt with now, should of been delivered 20-30 min time. From time of phone call, food took another hour to arrive. And wrong spring rolls were delivered. Spend over £60 on food and it was it wasn't even very warm when it did turn up.

food was great and delivered hot, but it was over 90 mins past the estimated delivery time, and we had to call twice to understand what was going on as the restaurant failed to keep us updated

Ordered on-line a set meal for 3 a week last Saturday for collection at 19.30, arrived at 19.30 (as instructed by their follow up email) hadn't even started cooking the meal, eventually collected and walked home, the order should have included 3 spring rolls, only 1, the special chop suey had a couple of dry prawns, special fried rice was swimming in grease with a prawn, chicken in lemon was stone cold, the rest of the meal was tasteless and salty. Returned the whole lot the following day and asked for a refund, wasn't able to get one, owner of the business was in France (all right for some) talked to owner, said he would issue one, still haven't received it..... this used to be one of the best Chinese takeaway's in Wokingham, now.... the worst, I had to give them 1 star to leave a review, wouldn't give them any stars for anything.... TOTALLY WOEFUL !!!!!

Just eat delivery guy acknowledged me. After he left still no service so rang bell and had to wait again. I complained politely when someone finally came to counter. After processing ordee Staff member told me he didn't care and if I wasn't happy I could go elsewhere!! I will the next time

Ordered from deliveroo received my order the chicken to 2 parts of my order was not cooked. I called up and they redelivered went to eat them again and they still weren't cooked pink and raw.. revolting.

First time ordering and wasn’t disappointed. Food was delicious and was the best Chinese takeaway we have had in a while! Definitely be ordering again !

Ordered at 5pm online for a 7.15 pick up, lady just told me it was not ready when I arrived and to wait. I waited in the store for 30 minutes. Awful service

Unimpressed with our food order today. 1.Tai special fried rice was alright 2. Special chow mein…ok..not enough though 3. Spicy ribs appetiser..great 4. Satay chicken - good 5. Chicken with cashew nuts - ok 6. Szechuan chicken - bland and watery. Really poor. 7. Crispy chilli beef - couldn’t taste or see any beef - just batter -yuk No freebies included even though order was £50. Usually expect prawn crackers… Will not be ordering from Haka again

Expensive and ok food not a lot of flavour sadly so wanted to .try different meals. They tell you to order online even though in the shop. Walked and took my money elsewhere.

Food came and the chicken curry pot was split and the sauce spilled all in the bag and now it's cold

Fantastic food as always, hot, fresh and tasted great

Used to be great but the food has been on the decline for a while now. Last nights food was very poor. Got pork instead of chicken chow mein. All very salty and pretty tasteless. Having to order online when you’re actually on the premises is ridiculous. Such poor customer service.

Great food. Nice and hot and very tasty

Terrible service when you order food at 3pm for an 8pm delivery and it was 2 hours late! Ended up having to drive there to collect as they don’t answer the phones. Couldn’t get through to the restaurant by phone went to voicemail. Food was lukewarm. Would never use again.

How the mighty fall. This was once the best takeway in Wokingham and its now below average at best!

I asked for the order to come at 19.15 for my guests arriving on the site it didn’t work I called the restaurant and they told me to email them which I did and it arrived over an hour early so will be cold when they arrive

The chips were old and had been re fried they were not nice and not eatable.

I went to their place yesterday to get dinner to go. I stood at the front counter for 10 minutes without receiving any service. Then, a woman emerged from the kitchen and told me, 'My boss doesn't pay me to serve customers here. The phone number and website are on the wall; you can place your order there.' I found this situation absurd and decided to leave, opting to eat at a different restaurant instead.

Walked in to order food and was told to phone or use the website, despite me being in front of the till area. Instead I went to the other Chinese takeaway just around the corner, which is clearly very popular as it had a queue of customers compared to empty Haka.

Best chinese takeaway in wokingham

Ordered a meal went next door for pint went back in to collect, was ignored for 20 minutes after ringing bell for attention to no avail , eventually spoke to someone asked for my meal told don’t know where it is asked for a refund I was told to ring, I did after another 5 minutes I received my refund so bad service. More interested in just eat and Uber orders won’t ever go there again.

Chicken rice no chicken hardly , chips been cooked hours ago , chow main bland , only thing hot and spicy that not as hot ... disappointed

Have always been happy with the food and delivery service, however on this occasion the delivery time was shocking, time quoted was 40 mins, took 1.5 hours to get here. Would not answer the phone to take a phone order from my elderly mother so we had to order online. Took several attempts to get through on the phone to chase the order. once through was told it was on the way and then hung up before confirming time of collection. I had to call back 6 times before they answered. Only had 1 driver on call!! Very disappointing experience. A special family occasion on a Tuesday evening and not sitting down to eat until 20:45.

The food was really fresh and really hot. And so tasty

Things missing from order, not answering phone calls

Took a while for delivery but the driver was so nice so it made up for it

We have been using Haka for many years but the recent changes have resulted in mediocre food at inflated prices, add delivery charges it makes this a very expensive option. They seem to be living off past reputation and I'm afraid we will not be using their services any more, its a shame.

I ordered in plenty of time but they were 45 minutes late and the order was wrong

Amazing food and very fast delivery

Very good quality and temperature of food good.

The food was terrible..chicken was very dry to the point I stopped eating it..The dog enjoyed the meat. I also think it's quite expensive.

Food wasn’t particularly hot on arrival. It was nice tasting, but a little bit greasy.

Ordered for many happy years but this time received no delivery. Fully charged but apparently Just Eats fault so no refund. Be careful as Haka offered no help … just put the phone down! Avoid Just Eat!

Deliveroo order no 0420 placed at 6.50pm still no delivery…called and no answer. I have raised an issue with Deliveroo who have also tried contacting you….shocking service 2.5hrs waiting SHAME!!!

This was until this evening, our regular treat and regular Chinese takeaway. However, when we placed our order we was told it would be with us by 8 o’clock. I write this now at 10 o’clock at night, after our delivery driver has just arrived, his response not my problem I’m late. Extremely disappointed that the restaurant didn’t even have the courtesy to contact customers and say we are extremely busy this evening due to high demand delivery times are going to be longer than anticipated. Had they phoned us and informed us of this. We would’ve cancelled our order and sort alternative arrangements. Now at 10 o’clock at night or takeaway is in the fridge as we have gone past feeling hungry. This is the last time we will use this restaurant, I’m sure they don’t actually care that a customer is saying this because this evening proves that, it seems that there desire to earn a profit exceeded the desire to deliver customer service

At time of order, delivery time was 30-45mins.It was actually more like 90 mins

Food was cold once it was delivered, unable to contact them as the number is out of use. The food tasted terrible. Will never use this place again. Requested a full refund!

Absolutely dreadful. We used to trust and like this take away/delivery but they have twice taken our money and not delivered at all. Nobody answers thr phone. We were quoted 40 minutes but nothing arrived at 90 minutes. This is an appalling service. Do not waste your time You will go hungry You shouldn’t be allowed in Wokingham. Dog s**t

delicious food, slightly late but perfectly hot

The food is always good from Haka. My recommendation is to pick the food up as delivery can be a while if they are busy. But remember they are busy for a reason, the food. Haka is always our first chill ice when it comes to Chinese food.

Took over 2 hours to arrive and no communication or update from the Resturant Very poor service

First time ordering and wasn’t disappointed. Food was delicious and was the best Chinese takeaway we have had in a while! Definitely be ordering again 👍

Placed order at 18:55, it was expected 35-55 minutes but was wasn’t delivered until around 20:45. Had I known it would take nearly 2 hours I wouldn’t have ordered. Called restaurant and was informed the delivery driver was 1 stop away around 30 minutes before delivery, clearly just telling me what I wanted to hear.

Everything from customer service, missing food and cold food was beyond poor. The quality of the food was poor, rubbery tough chicken. We collected the food, no regard to the additional journey. To cap it off the commitment made by staff as I left has left me in no illusion I won’t be returning

we have been using Haka takeaway for 20 or more years and we've always had good food at reasonable price and the delivery was good as well but we ordered a meal on Saturday it was absolutely horrible and tasteless (these were the same dishes as we have had before) they were watery and the crispy deep fried beef was tough and no taste. The Red and hot pork was also watery and had no peppers in it and the meat was tough.We will NOT be using them again and also far too expensive now and was over 1 hour late in delivery. They need to revert back to their original chefs and make the meals more reasonably priced.

It’s okay but not for that price

Probably the better chinese meal ordered to date, arrived a little cold, quick 5 minutes in the oven, but overall was good.

Have used Haka for years. But now find them, the most expensive? So now use others. And sad to say. They are money over quantity.

I gave this place 3 tries before I wrote a review and I must say every time the food was spot on. I order for collection so that I can ensure the food gets home hot - so can’t complain about waiting times etc. in terms of food it’s great

The 1/4 duck came pre-shredded which, whilst convenient, means there is no crispy bits at all and all of the duck fat (which should be crispy) is just flobby. All of the rest of the food was bland/tasteless. It was really not worth the amount of money that we spent on it and we are very disappointed.

Lovely food and arrived before we expected.

Food was fairly cold and delivered the wrong chicken dish.

We allways order from haka, this time however one beef chowmain was missing, tryed to call but noone answers the phone forced to drive in to get the missing dish.

We’ve used Haka for years when we need delivery and loved their food…really disappointed tonight. Portions much smaller than they used to be…the chicken chow mein was bland, the tub of duck was less than half full, squishy rather than crisp, and had the pancakes in there too to pad it out. Called to complain and were told chefs were new and there was nothing they could do. Would share a photo but no option to do that. Will stick to driving to Oriental Gourmet in future.

If ordered from here before and left a good review again I've ordered and the service was good quick the food is great yet again goof portion good flavors not greasy and always comes nice and hot

Ordered food last night (30/09) and never received it. Tried calling last night and today and got no answer. Money has been taken but can't even get through for a refund. Disgusting.

Dreadful service twice in a row food 2 hours late ..cold..rude when called to check where food was same happened to my daughter..steer clear will never order again

Been ordering from Haka for years. We often order the same food but tonight it was awful. Much smaller portions than usual, the chicken was way too salty (it was actually inedible), the beef in black bean sauce was bland and too runny & the Pork Fried Rice was missing! I’m guessing they have new chefs but I doubt we will be ordering from them again after tonight’s ruined meal.

Placed an order to celebrate a 40th Birthday. Was quoted 40min delivery upon ordering but it didn't arrive until and hour and a half later. We ordered Crispy Duck but this was sent without sauce. We ordered an omelette and chips, but this came without the chips and to finish it off we ordered Chicken balls and ended up with prawn balls. Luckily no one in our party had an allergy otherwise this could have been a serious miskake! Tried to call HAKA to complain but their phone line is just an automated message to tell you how to order, it then hangs up on you. I then sent them a message on their website and over 24hrs later no response. I have ordered from HAKA before and its been good but on this occasion they let themselves down it also appears that they don't have any means to complain or they don't care about their customers. I won't be returning.

Though the food was actually good, the service and delivery were shocking! We ordered at 6.19pm and it didn’t arrive till 8.10pm! Tried ringing the restaurant through the app and phone number didn’t exist! Ended up googling the number and did ring but no one ever picked up!

Ordered at 6.30pm online a 45 min delivery time was given…it’s now 8pm and I’m still waiting. No contact to advise on late delivery. Can’t even contact the shop as the mailbox is full so it cuts you off… awful service. Avoid… still hungry..

Ordered at 7pm, quoted 55mins. Now 8:45, still no food or communication. Update: Had to collect and walked out with food at 9:15. Compounded by the food being the worst Chinese I’ve had. Complementary prawn crackers, sure that’ll fix this car crash 🙄

Food was good but it took 2 hours to get to us when it said 40-55 minutes. No delivery update until I asked for one.

We normally order from here never a problem. Tonight has been awful they changed the delivery time 3 times you can’t get through on the phone line and when it arrived it wasn’t even cooked properly. You have lost a loyal Customer.

1 item was missing -chicken noodle soup

Just ordered where we usually order weekly pretty much the same items, they've either got new owners or new cooks or cheaper ingredients because our chicken curry and deep fired salt and pepper chicken was awful, chewy chicken and the salt and pepper chicken was not seasoned at all so was just cheap chicken in a soggy batter

Food was good delivery was very fast the only issues was we didn’t receive some of my order

We ordered chicken chow main, and my husbands had a bone in it !! The rest of the food was tasteless and it looked like it was yesterdays food and heated up. Will definitely not be going back there again. It doesn’t even deserve one star, but unless you grade it, you cant post it. 😡😡😡

Tried Haka last night for the first time in a few years after our usual closed for holiday. Initially called but got VM directing to online ordering. Online ordering was pretty counter initiative and initially refused my timing (8pm) at the point of payment despite enabling me to select it up front. Then app appeared to not process order so I redid but luckily noticed an email conformation on first attempt so stopped 2nd order. Poor UI, confusing system. There are far better on the market and in use in Wokingham Curry houses. Popped in about 10mins prior to order time and the food was waiting (in a go eat bag) . Got home. Missing one dish ( spring rolls). Food looked good however. Food (chicken & beans, pork balls, mushroom rice, crispy chili beef, seaweed) was bland, not much flavor and luke warm. Crispy seaweed had way too much sugar content and mushroom rice was egg fried rice with a couple of slices of mushrooms for good measure. I'll be waiting until the 15th before my next Chinese take away and The Shanghai to open back up again....

Food was late and they forgot to include a dish.

I incorrectly sent wrong delivery address and nobody at Haka could assist me in changing! The order was never delivered to me

Soup had something floating in it

Rarely give a one star rating but have no choice. Ordered food via deliveroo but it did not arrive (hence new pictures to display). very poor customer service with no contactable phone number and only an answer phone service during busy times. Never again

Gorgeous food . Had delivered piping hot and tasty

My favourite thing to do after a service is review - this is the worst one that I have ever had to do. No photos as there was no food to take photos of. Order never arrived. Yet they told Deliveroo it was delivered. Unable to communicate with the restaurant on why the order was late as their phone number was no longer active. The other number it diverts one to only allows one to leave messages - except the machine was full and so could leave a message! Deliveroo should really rethink having the restaurant on their platform. Never again

Food was just under 2 hours late, key items were missing. Was impossible to get hold of the restaurant, the phone went to automated messages, and the original number on just eat was an old one. Expecting a full refund as had to make new dinner arrangements due to absurd waiting time and no communication, making it seem like the restaurant was closed.

Food was an hour late and cold when it did finally arrive. I tried to contact the restaurant multiple times but they didn't answer. JE refused to issue a refund despite us not being able to eat our meal. Not happy at all.

It’s was Cold when it got here.

Wasn't aware that the Nasi Goreng rice would have seafood in which was a little disappointing, but other than that the food was OK.

Extremely overpriced for the quality and portion sizes. Ordered plain noodles and got chicken chow mein. I am a vegetarian so had to throw them away. Customer service kept hanging up when I phoned them. No sorry or offer any compensation despite paying £55 for a meal that didn't cost them more than £10.

Great Chinese and has online ordering. Chow mein and the ribs are great. Not the best chicken balls in town but they are still good, maybe a little less batter

Food was tasty, but the quantity was less and price was more compared to other restaurants near by