Hai Tian in Denbighshire

Have been using this takeaway for years...with never a taste problem. However on Saturday 9.11.24. My sonevwas with us from Manchester...we order food for collection via phone...looked forward to it with anticipation...it was inedible chicken fried rice with curry sauce..!! Both were so salty it really was aweful...hopefully we will be more successful next time. My son was very disappointed following his journey and we were all left hungry...toast sadly only thing on the menu.

First night in wales and wanted something easy! Was so delicious!!

This is the one I always order from over the years because their mixed hors D' oeuvres are my favourite; always flavourful and crispy. Nice crispy seaweed and not soggy. Same with anything else that is my go to, nice and flavorful. Recently, I have noticed I've been charged more than the menu prices state even though I've been given the up to date one. Shame about rising prices as well because now you can usually only afford to get 1-2 items.

Great food, price & free delivery - highly recommend 👌

Fried rice was stodgy and curry sauce was watery and tasteless. Special fried rice just meant more stodgy. Food is now going into the bin.

I have to say the fried rice was cold and tasted stodgy. The curry was very watery. The special fried rice was stodgy too. Will never go back

Read a couple of reviews and thought we would get a good meal. But what do you know was totally and utterly upset with our meal. The meat spring rolls were hot on the outside and cold on the inside. Both of our chicken dishes there was a slight tainted taste to the chicken and the chicken was barely warm. I sincerely hope after microwaving my meal I do not become ill and have to report this. Quite honestly with what we paid for the meal and lived one minute away and the food was hardly cooked and you know as well as I do if I had of taken it back they would have said the food has become not so warm as I had one minute in which to take it to my home. We certainly won't be going back again , this is chilled food reheated badly.

Fresh non greasy food and amazing friendly knowledgeable staff ♥

The best chippy in the area, chips are fantastic, the chicken curry is lovely. Burgers are great, and the half chicken finger licking.

Perfect every time and so tasty the best around the area by far...everything is always spot on with food. Definitely recommend

Great takeaway food is excellent. Best Chinese food in the area.

Food is very good and never had a bad meal in the five years I have used them but delivery took over two hours on last two occasions and i sent it back.Now told collection only,as i said, food fantastic but as i live less than a mile from the shop, thought they could have done better. Definitely got an attitude problem.

Was really looking forward to a Chinese I ordered special green pepper and blackbean sauce with fried rice. My partner he ordered special chow mein. Delivery was an hour which was fine and hot. My meal was nice but my partner was just noodles really no bean sprouts no onions no peppers just noodles meat and very dry. he couldn't eat it which spoilt us having this for a treat so sadly won't be using again

Waited two hours on two different occasions for food to arrive. Sent it back and very snotty person said don't come again. Food good but delivery crap.

Best takeaway Chinese in the area

Lovely hot food and value for money

Food was excellent, very tasty, on time and reasonably priced

Staying at a nearby holiday park and popped here for a takeaway for 2 families. Ordered ahead and it was ready when we arrived 20 minutes later. Food was good value, hot and tasty. We even had enough for some lunch the next day. We chose this takeaway as the reviews were favourable and they were more reasonably priced than some others nearby. We weren't disappointed and would eat from here again. There's a little bit of parking outside which most reviews say is adequate. There was space for us when we visited.

Very enjoyable meal , delivery excellent recommend thank you.

Service received was brilliant and order cooked quickly. All items received as ordered. When we got back to the holiday park and sat down to eat this was when I wasn't impressed. The pancake roll was greasy and stuck to the bag, the crispy beef was soggy and the salt and pepper wings were floral flavored. The food wasn't terrible as my wife liked the special chow mein and I liked the chicken balls plus the Prawn crackers were very tasty. Unfortunately gave me stomach ache a couple hours later.

chef lacking skills. only good thing was that food was still warm when we got home

I have always used Hai Tian, the food is delicious especially there chips,the portions are great,i get it delivered and the food is always hot and the delivery people are so nice.I always recommend them to people

Lovely Chinese, always nice food from there. Would highly recommend

I've ordered from here many times over the years the food has always been delivered hot and fresh

Always get a takeaway from here when we are up on holiday and Always very happy. Had one tonight and the best Chinese I've had in a very long time. Food was beautiful. Thank you

Great food. Great prices. Delivery was quick & food arrived nice and hot. Best Chinese takeaway in the area.

Had a delivery last night. First time trying this place and was pleasantly surprised. It was really nice. They were so busy and delivery was a while but very much worth the wait. Thanks

Good food but delivery driver is so rude! Would avoid just because of this reason never had food delivered by someone so rude in my life

The food was lovely. But for some reason the special duck sauce has gone from a deep red and absolutely delicious to a nasty brown and really bland. What's happened?? Please go back to the old way you making it. It was good the way it was.

Beautiful meals. Would highly recommend

Tried to book a delivery, we were asked to hold. Left for five minutes then they hung up on us. Rang back the same happened again. We have always been good customers of this takeout, but they denied they hug up and asked us to come and look at their CTV to prove it wasn’t them!!! As if it could show which one hung up. Sorry hate being called a liar especially when I’m the customer

Food was extremely fresh , good quality and delicious . Set meals are particularly good value and portions were generous - would definitely recommend and will use again .

Another perfect delivery hot ..fresh delivered before time and quality food

Food is lovely just a pitty the delivery service wasn't quicker

The sweet and sour chicken ball r vile there full of grease my friend was sick after them don’t recommend

Lovely food and promt delivery

Highly recommended But last night was bloody fantastic food.Always a wait for delivery, But not so if you want to collect in person.

Very busy, but busy for a good reason the food is really good, used before and ill use again.

Amazing food !Delivery and pickup available. Best Chinese around by far 5*

Amazing food pipping hot. That’s what I call proper beef 👌 best Chinese around by far

Have ordered many times but tonight 26th March came warm no taste to the curry what so ever will not be ordering again for a while

Not even 1 star terrible service,dont answer phones, false opening and closing times, awful establishment

Very very good. Best Chinese in the area by a mile.

Made a request for dietary adjustment on a dish. Order accepted by the person on the phone. Request totally ignored and meal not suitable for the person it was ordered for as a result. Phoned to discuss and asked for Manageress, who curtly told me it was a set meal and could not be altered.... The person on the phone accepted the adjustment, and we have had the same adjustment from here before. Having been berated like an errant schoolboy who didn't read the menu, I am more than a little aggrieved, as we have ordered from here many times over the past few years. Never again.... AVOID IF YOU WANT WHAT YOU ORDERED!!

Very salty and greasy, the mix box meal was not fit for consumption, presentation was horrendous. Wish we had taken a photo to show how poor it was.

A food outlet that looks to be in need of a good spring cleaning both inside and out. They manage to get a 3 star rating in the government food hygiene rating system which is not especially good. The food was hot and stayed quite hot during the trip to home. Food quality was reasonable but they obviously like to add large quantities of Monosodium glutamate to their sauces and batters. MSG is a cheap bulking agent and flavour enhancer commonly added to Chinese food, canned vegetables, soups and processed meats. As a food ingredient it is generally recognized as safe, but its use remains controversial. They are far from being the source of a cheap fish and chip supper on a Sunday night. They are more expensive by approximately £3, each meal, when compared with many chippies in North Wales and their overall quality does not justify this.

The food is delicious and the service is good. The take-out is also very fast. For I don’t go out often for covid19, take-out is my best choice.

I especially like this restaurant. The food is delicious and the service is good. The take-out is also very fast. For I don’t go out often, take-out is my best choice. Personally recommend this restaurant.

Every time we order from here the food comes, piping hot, fresh and delicious. Not had a bad meal yet. Best Chinese in the area

There was a hair in my food and the food was cold also the attitude from the woman on the phone am discussed never will I be Ording from here again wouldn't recommend it!

Discussed in what's just happened!! Orderd from here a few times never been a problem but the last time I ordered I was missing some things off my orderd that I paid for so the girl said she would give it to me for my next order so I ordered again tonight and asked if I would receive my missing items from my last order she said yes!! And my orderd has come and my missing items weren't there and I had to bin my order as the food was stone cold and also found hairs in my food my partner then rang up and said (it was a pisstake) the girl then said she was ringing the police for him swearing then hung up I am very discussed in the customer service and the quality of the food never ever will I be ordering here again!!!!! Stay clear u won't get food you pay for and you will get hair in your food!!

Fantastic! Ordered starter of duck and siu mai and main on sweet and sour king prawn balls and honey and garlic special and it was absolutely beautiful. Such generous portions and we absolutely loved it. Would definitely recommend and have again 🙂

Amazing Chinese, proper fried rice with peas in! no Chinese does proper fried rice anymore! Lovely curry, and s&p chips....delivery time brilliant. Best Chinese around x

Ordered ribs in honey, I'm pritty sure they was ribs of a pet animal, eaten two of them, cause me sick - food poison. Never go there again

I ordered one meal, got two, got charged for 2, and couldn't even finish one. Not enough water in the world could fix the desert that was my mouth after eating this dusty food. Probably because they soaked the cardboard chips in curry sauce instead of on the "chicken fried rice with curry sauce". The clues in the name.

Ordered many times never had a problem

We had set meal for two. One of the best we have ever had. Food good, well cooked, very tasty and very plentiful

Love their food, quick and easy to order and delivered prompt

Quick delivery and excellent food 5star , I work in the care community and really appreciated this delivery, well done to all the team, from jan and Steve dixon keep it up you help support us all.

Food was fantastic. They even wrote happy birthday on each rapper to me.

Best Chinese I have ever had!!!!!

The worst Chinese I've ever had the disappointment to visit . Tiny overpriced meals , bland frozen chips . I would give zero if it allowed . Not even worth the doorstep convinience . I travel to rhyl .

Very friendly staff and quick service

Food here is very fresh and tasty. I've had a few meals from here, I am a very fussy when it comes to food and i love it. Highly recommended

Food is amazing and its the only Chinese I use now. Highly recommend trying the menu xx

Discussing food and descusting customer service. They didn't even deliver the full order. I asked the girls position in the company her response was "what's it got to do with you" avoid at all cost

First me and wife ordered from, what can I say.... AMAZING!!!! We will definitely be ordering again!!!!

If I could give it a negative score I would,DO NOT get food from here my wife had severe food poisoning from this takeaway ended up in hospital reported to food standards agency

Great fish and chips friendly staff.

Food is lovely, can't fault it!

Clean and well presented place , happy staff , food was ready in 5 minutes and was delicious, can't say enough of the place .

We have always received excellent home delivery service,with food cooked to perfection and hot.Absolutely spot on.

Great friendly little chippy, got fish and chips and they where really good. Recommended!

Absolutely lovely food I would say the best! And services is also very good! Very highly recommended!!

Excellent local Chinese and they deliver too. Try their specials too 👍😁 nice comfy bright waiting area although they r very quick

Good quality of food and staff there are amazing very polite deffo use again

Horrific customer service! Ordered a delivery to which part was missing. Phoned up to let them know. The very rude girl accused me of lying! Why would I? She repeatedly hung up and even threatened me with the police?! finally said she could deliver the missing item when they have time but would charge again for it. Asked to speak to manager, she refused. Were told to not order from there again! Never been spoken to like that before, absolutely disgusting! Never come across such a rude person. Ridiculous.

Very rude little girl on the phone when advised of wrong order. A sure way to give a small business a bad name. Such a shame.

Overall Experience very poor! Food was enjoyable, however an item had been missed off our order. Phoned up and received terrible attitude off the lady on duty. We were told the item was in the bag when it left and so effectively we must be lieing. Asked to speak to a Manager, however she claimed she was the Manager. (The delivery driver tells me otherwise). The food is actually really nice, but I won’t be ordering again as the customer service leaves a lot to be desired.

Great service nice people and place

Good food been here 3 or 4 times now never disappoints really fresh and amazing staff

Used Hai Tian on a number of occasions now and always found meals to be of a extremely high standard. Would not use anywhere else.

Terrible customer service. Young girl on the phone argued with me when they got an order wrong. She didn't read the order back, never asked for my name and didn't even ask if I wanted the order delivered. This is the second order they've messed up and, after being spoken to like I just have, I'll never use them again. Beware and check your order. Better still... AVOID until they can hire proper front-of-house staff

Appalling customer service. Missed a meal of the order and when called to advised completely dismissive and wouldn’t even listen, just repeated that they hadn’t missed it and didn’t even check to see if they have made an error. Won’t be using again, anyone using shouldn’t let delivery leave until checked, happy to take money and not deliver goods

Good food and fast delivery the best in the area I'd say

Food is amazing. Staff are very helpful and polite. Nothing is too much trouble.

New favourite Chinese in the area. Bit more expensive than other places but the difference in quality more than justifies the extra you pay. Good sized portions.

It's ok at best. Salt and pepper chips are decent. However everything seems to taste sweet and greasy .

Lovely food, delivered quickly, used them a number of times since they opened and have not been disappointed

First visit and probably the last! Soup was watery, salt and pepper ribs were not like any I have had before and not in a good way.

Waited an hour and half for delivery they had obviously re heated the food in the microwave as it was very soggy im very disapointed as this was one of the best chinese around and now they are starting to go down hill improvment needed 🖕

New favorite Chinese, and they deliver happy days.

Good food but a little slow and while waiting a lot of arguing and swearing heard at the back . Quite loud . Shame as very nice food