Grosvenor Casino in Sheffield

Slot players avoid this place ..They control slots using iPads lower payouts to players who don't visit daily .

Great Casino, great staff. Lots of parking on site. Pomer tournaments and cash games are running daily

I can’t believe they took what I won that’s scam I charge 20£ and they gave me 30£ as bonus so I lost my 20£ so I played with my 30£ bonus so I won 95£ I charge my account about 300£ to play blackjack I was playing and I withdrew all money I could take because I needed and they removed that 95£ as well I called they they didn’t answer that’s scam I never play with them again 95£ gone unbelievable

Good quality food, reasonably priced drinks. Large screens with sport on

Staff are always friendly and it's very spacious. Great for watching sport. Beware of parking restrictions!

close cashier for over 30mins, waste of time if you dont have enough staff to run place close it down

Every Grosvenor Casino I visit, the staff and reception all know me. They smile and chat - it's a wonderful atmosphere. I'm a poker player and all the dealers know my name and make a fuss of me. It's so lovely!

I went here as part of a work reunion event. Casinos aren't somewhere I usually go, so I can't comment on that aspect of the venue, but we had a good large space booked for three hours with plenty of seats and a bar (and access to the casino if we wanted it) and it was a great space to chat and catch up. Loads of parking space.

Visited for a reu6, excellent service, just expensive drinks.

The bad - their minimum bets are far too high. A minimum of £10/per spin on roulette is unacceptable and is designed to rinse people as soon as possible. The good - nice casino, good atmosphere, nice receptionist, great parking, free soft drinks, nice beer, great food (their burger was awesome).

Shrunk all my washing and operate a strict ‘no thongs allowed’ policy. Not fair

Friendly staff. Reasonable drink prices. Good food.

Nice place for night out !!!! Saturday night spot on !!!

The casino is decent, has some good games - roulette, blackjack, slot machines etc and the food is delicious

Nice place one of the better ones iv visited good atmosphere very busy though

Not ideal for late night food or meals . Can’t order anything off the menu after 8pm ( not exactly late night ) Unless you want snacks ( crisps or chocolate) so not ideal for meals Wouldn’t recommend

Nice to going. Good food big place

Rip off, don't pay out.. just take take

Excellent place with reasonable price

Resturant nice. So far so good and i hope it stays that way.

Win or lose its still a good night if you like having a gamble. Luck does roll In sometimes, you just have to be there at the right time.

Great atmosphere good food excellent staff

Really nice facilitie, we booked for a private poker game and it was hosted really well. The staff were really friendly and even brought us peanuts

Had a great experience here on a Sunday afternoon. It was very busy due to there being a poker tournament on, but was well looked after by Chris, slot host, and Boss working the bar. Thanks guys.

Had a great experience here on a Sunday afternoon. It was very busy due to there being a poker tournament on, but was well looked after by Chris, slot host, and Boss working the bar. Thanks guys.

Good food good choice of games really friendly staff....

Went for the first time to the Grosvenor casino tonight. Had a fab time great decor inside and well laid out. Reasonably priced drinks and food were available. Staff were lovely and helpful, especially for a novice roulette player. Can definitely recommend it and suitable for a range of ages!

ENGLAND ENAYWHRE THis Lovley Spot Enjoy tableware and eating

Love the ambiance of the place, food is good, a pint is always great not like your town pubs. And even better if a win 🤣👍

Best casino in Sheffield by miles. The others are really poor venues in comparison.

Visited here on 31/10/2022 after several recent visits when it had improved after the departure of the previous manager. However, after playing for a couple of hours it because increasingly difficult to get a drink at the bar. It was hard enough at first, as there was nobody staffing the bar and a queue was forming, and a customer had to go and hunt down a member of staff who served us, but she was unable to locate the gin, and then a bottle opener and finally didn't put any ice or garnish in the G&T. I wasn't convinced that my 10% had been applied either. It was almost laughable. Finally, after a couple of drinks, nobody would attend the bar, even though I enquired via the slot host and the receptionist, so decided not to give them any more of my money and went elsewhere. In times when businesses are feeling the squeeze, it seems odd that they don't want the custom. Oh, the WIFI didn't work either.

Keep away ... And save your money ...

Was a good night until the manager who refused to gives his name. Bold head and black teeth, asking for my partners number. When approached told me he can do what he wants. To which I got told the footage would be reviewed. He grinned at me. Shocking. This is the date and time for the manager on 22/08/22 23:18 again bold guy, teeth like a burnt down fence

I would recommend calling before going since things tend to change very often

Can meet MGK at work here.. great place to have fun dealers are second to none always Abit of banter n a laugh

On 27th Feb and 12th June I took part in the Redtooth regional poker tournaments. On both occasions I ordered food from the casino's restaurant on site. In Feb I ordered a sausage and egg sandwich, which was absolutely amazing. In June I ordered a bacon and egg sandwich. Omg... Such a massive disparity between the two. The portion, the quality, the price... When I complained I was offered a refund, which I rejected. I don't complain for financial gain, i complain for a reason. I eventually accepted two drinks vouchers. Great service and customer care but the restaurant need to improve.

Went in for a cheeky pint about 4am in the morning on the 30th of june (gaming date 29th) decided to have a little punt. The dealer called josh made sure we was having a good time his customsr service was brilliant. The rest of the staff was very polite and easy to talk to aswel. First time I've ever walked out a casino winning tipped about £40 in total I know it's not much but in for £60 and cashed out £300 was more than enough for me 😊 oh and I must say the casino itself looks lovely better than what it did like 4 years ago.

This is no good for saving money

Brilliant staff great atmosphere

Never visited but from outside looks good 🙈

Very good meal. Very friendly welcome . Good service

An afternoon with Frank Bruno on 6th March was brilliant. Food was lovely. Staff as friendly as ever.

Nice casino. Out of date Camden Pale from the bar though.

A very sleezy aggressive foreign guy came up to the wife whilst playing roulette on the machine, he asked for her surname, (not myself, sat next to her), I can only presume because she had a short skirt on,. She obviously objected because she felt threatened and it's intrusive! Sleezy guy called her manager over to confront us as apparently its company policy. The guy next to her was so interested in our conversation he preceded to spill his lager all over her, (you just couldn't make this up it was like a comedy sketch). Wifey refused to give her surname as we had already checked in at reception with our full name and address Manager said we had to give her name or we would be asked to leave, which we did, leaving our new drinks on the side. A lady sitting behind us overheard our interactions and said something derogatory about sleezy guy. Needless to say we will not be returning again 😃

feel bad, they treat foreigners too discriminative, the manager is too rule, they talk back to me and laugh at me because I'm so angry, I will never go back and tell my friends to stay away from the place this point

Not been able to travel for a year first place I have visited really enjoyed the friendly staff just a shame roulette did not pay me much will have to change my numbers to back ps great place to eat and meet up with friends.

Nice staff great atmosphere I didn't gamble I just got drunk

Lovely place with lovely staff.

Came for some food as we had seen the Sunday Menu advertised online only to find there wasn’t such a menu when we arrived, or at least we was told there wasn’t. Instead we received just a small menu with around 5 meals on. We took the plunge anyway and ordered 2 small plates and 2 mains. When the food arrived we asked for some cutlery and received 2 forks, no knife, napkin, sauces ect. The haloomi was laid on a Bed of what can only be described as very sad old rocket and the haloomi was way too over cooked and tasted like cardboard it was so well done. I believe they gave us the wrong order as the chicken satay was definitely not chicken, I’d like to go into that one further but unfortunately it was indescribable. Pizza and burger was nothing special but better than the side plates. The burger did have a large amount of sauce on which wouldn’t be so bad if nakins hadn’t gone extinct before our visit. I understand that maybe there’s staff shortages or still problems due to covid but if that’s the case then I would strongly recommend taking food off the menu until you can solve the issues you currently have or risk ruining what used to be a good reputation for food

Nice place to loss all your money lol.

Had a gud night be better when get live music bk on

Don't even try to get a game of poker ANY night unless you're prepared to wait and wait and wait hour on hour unless you sign up to the poker app, put name on waiting list about 5pm and get there for 6pm. All the minimum bets on Blackjack (£5) have gone up after 7pm if i remember and £1 on roulette. Lots of poker players hanging around for a game as the management obviously don't want the thousands in rake they're throwing away each week by not putting poker dealers on to accommodate the demand (great business sense) The service at the bar is poor with on many occasions it being unstaffed. No more live acts by the look of it but plenty of bandits standing like an army of robots. Go somewhere else, it's rubbish here and getting worse every time i go...... I'm a poker player and obviously a masochist, i've wasted at least 20hrs of my life waiting for games in the last 4 weeks and twice not even got a game the waiting list was so long. Rubbish

Nice place and providing all the protection they can at maximum in this time of COVID.

Thought we would visit before they had to close again and the managers attitude was disgusting. Accused me of videoing the casino when I was talking to my son. Under no circumstances should staff talk to customers the way he did. No cleaning taking place, people sat at machines vaping and laid out in the sports bar on the seats vaping. This casino used to have great standards but over the last 12 months it has seriously gone downhill.

not competent staff, poor organization, better other casinos in town .... not excellent food, unorganized waiters, few gaming tables, clientele disliked the worst casino I have been to

Good even with the social distance

Phoned a week ago to enquire about rules since covid, was informed everything was same apart from sanitiser, screens and mask called in today with my partner who is a member was told I couldn't go in because I had no id, and was treated like a criminal, my boyfriend went to use toilet and I was told I couldn't go any further, the so called manager was called Shakara, won't be going back and will inform my friends and anyone else that uses this place unprofessional, staff clearly not informed of procedures

Decent casino. Quieter than Gentings but good enough

Visited on the first day of reopening and it was a very disappointing experience. Social distancing and mask wearing wasn't enforced properly. One customers was vaping whilst playing a slot machine and the manager, when approached was arrogant and unprofessional. I have had a poor experience here before and was willing to give it another try but I won't be visiting again.

friendly staff manager too good if u play sensibly u take something home motivate managers over warming good place for entertainment god bless all staff who look after customer thd

Yes love interacting with the people that come to use the Grosvenor Casino car park!!! it would be nice if SOME of these customers Respect the work that we do !!!!!!!

The car park is a total con, there are signs around the site that state £4.50 to park all day you then get a fine because it is private land. I appreciate that this is operated by a 3rd party but Grosvenor Casino should be ashamed to associate with such a scam. AVOID AT ALL COST

Hay letreros alrededor de la vista que anuncian estacionamiento para 4. 50 al día y luego obtienes una multa de estacionamiento, ya que es un terreno privado. Toda la señalización es muy difícil de llevar y, aunque esta es administrada por una compañía separada al casino, deberían avergonzarse de permitir que se ejecute una estafa tan total en su nombre.

I have just visited the Grosvenor Casino for the first time and I cannot fault it. The staff are so friendly and the food and service was amazing thank you I will certainly come back again.

I visit here regularly and the service can be a bit hit and miss but there are a couple of staff members who shine. After I received an email offering me free breakfast upon paying a £5 slots match play I thought I would check it out. The match play has to be redeemed at the cash desk, but it was closed. Hmmm. Whilst I waited for someone to open it I played a little blackjack, dealt by Harv who was fantastic and a credit to the casino. After around 10 minutes the cash desk opened and I was able to pay my £5 match play and obtain my breakfast voucher, which I took to the bar. The staff member working the bar didn't know what to do with the voucher (why not?!) so someone else was called over who asked me if I wanted brown or white. It transpired that the free breakfast is just toast. Really? Ok, I wasn't expecting lobster thermidor but come on. That's a pretty tacky trick to play and I ended up solely using the match play and then going to 'Spoons and having a full English for £3.65. There is a serious lack of consistency at this casino. I've been three times this week and once it was great and the other two times it was a poor experience due to unmotivated or untrained staff. This, coupled with the high price of drinks and lack of comps, means that I will probably limit my play there and go to Victoria Gate in Leeds which has friendly staff and great comps for players.

Foods nice, prices typical of casinos, staff are friendly, decent mix of games available, modern deco, would recommend if you're into gambling or if you just like watching other people lose their money.

£64.50 to park for a day. Payed £4.50 to park for a day only to get a £60 parking charge ON TOP. If you decide to use the pay and display make sure you use the family spaces up and any spaces next to the fence whether you're a customer or not else you'll receive a fine for trying to be courteous.

The refurb has made it a bit better but it's still understaffed. They need more dealers to open more than one table.

My god, what a fabulous time I had! We went on Tuesday and first had a lovely drink. But then, disaster, I broke the slot machine. But then an ethereal Gabe came to our rescue and fixed the machine for us, he was so clever! What a capable man, our experience was saved; will definitely partake in another visit due to the fab service! Bravo Gabe!

Great staff and a nice welcoming atmosphere

It was better before the update, I miss the friendly staff that are no longer there, and also the acts. Instead of going every weekend we will probably not bother

Since the refurbishment (which is lovely), you only get a visiting act once a month, think I was told last Saturday of each month.... we used to come on a regular basis for the entertainment and a little gamble, but all you do now is gamble, not really a night out anymore, unless you only want to gamble.... disappointed

Full of scruffy people. The food and drink is decent though.

We enjoyed Saturday night live music and fantastic satff

Pretty good casino. Just been thru a refurb so looking good

I always have a good day or night out. I would recommend it to anyone looking to have a little bit of fun.

Good atmosphere, great day and evening out. I would recommend this venue for a friendly place to enjoy with friends.

Worst casino in sheffield. Go to genting its far better

Good matchday parking for the Blades. Friendly staff and secure.

Worst place ever would not advice any to got there

Like most of Grosvenor casinos across the country there food is always great,a nice place to have an evening meal

If your into throwing your money away this is the place to do it.

Food and drinks were really good

Too many distractions from the casino

I was not impressed with the food

Visited here on a busy Saturday night for a ladies charity poker game. I had such a great night. all ladies received a free drink. I Won some prizes, player points and cash. A special mention to our hosts and dealers Shelley, Wayne, Amelia, Michelle and Jade. Despite a very busy night they were all brilliant.

Yo y mi pareja son visitantes regulares aquí. Solíamos ir a otro casino en Sheffield pero lo encontrábamos frío y sin atmósfera, así que decidimos probar el Grosvenor. Nos encanta aquí. El personal es amable y agradable. Hay una buena variedad de mesas.Las únicas dos cosas que podría criticar es que necesitan más servidores de bebidas alrededor de las mesas y el aire acondicionado siempre está demasiado frío en la mesa de Whist

Somewhere you need to go and see it really puts things into perspective on tust how bad things must have been glad I went

Amazing service, as usual, and g9od fun to be there qith all your friends

Fantastic night out. Food was amazing. They had everything you needed for a fun night. We spent 9 hours here. The casino is clean. The staff are great and very acomadating. The entertainment was good. Will be back again next month.

Don't like casinos depressing and dismissal

Top place, Top night & Top staff

This is a lovely comfortable place food is great staff are too

I hope one day they let me win very big bud no chance m8 don't tray it

Great venue. Fantastic staff, nothing was to much trouble 😀

Good night out, great Food and some good entertainment.

Nice place, good value. I would just like to come out in front! 😁

staff are great. place is friendly. always f***kin loose.

Is different to most casinos as more relaxed but if you want to get to a table and fancy a chat and dont want loud noises and enjoy spending time relaxing with no pressure then this is place for you is great and bar is nice. Staff are friendly and know what they are doing and chips are like brand new which if u gone to a Casino before you love the feeling of a clean new chip in your hand. Has good entertainment on all time also.

Great food, a nice atmosphere and a large spacious gaming floor.. definitely worth a visit.