Greggs in Rhondda Cynon Taf

Food was great as always, outside though is absolutely disgusting

I order it for night I had it in morning

The wrong item was delivered (hot yum yum) I’m ok about this sadly my son who has autism and who ordered them was more than a little frustrated 😢

Asked for no red onion had red onion on it🤬

Great prices, can't fault it. Staff very helpful

Staff are excellent here and really care about their customers. Always nice fresh and on time, even if they are ever a bit late I wouldn't mind waiting because the price and quality :)

Always delivered on time always correct items nice and fresh. Staff there are lovely very helpful. Thankyou greggs

Complete wrong order delivered

Most of the girls that work here are sweet. It's VERY busy in the morning, at least a 10 minute wait. Sometimes, they only have 1 coffee machine working. But upset to wait 10 minutes, get there and there is no bacon during peak breakfast and then being ridiculed by staff to other customers. Very disappointing.

Didn’t receive all of my order and also been told I won’t get a refund!!

The time kept changing started at 1.15pm arrived 2.35pm. Very slow when only prep is to out 4 items off a shelf. Just eat delivery times are shocking and i am preferring uber eats as being more efficient. Ive seen a lot of reviews saying how just eat is declining in popularity and im not surprised

Delivered to wrong house when address is correct on here.

Theyve forgoten all my hash brownes?

Time kept changing even though it showed driver at restaurant. My bacon roll with sausage ( for which I paid extra) waa stone cold as was my coffee I would like a refund for these items please

Staff so friendly. Had chicken strips and a hot chocolate. Tasted great

Is this Greggs closing down, todays visit was very disappointing, no bread, no rolls, only 4 pasties in the whole cabinet, fridge not even on bottles warm, rolls only half full of filling, only 1 serving with a line of people out the door( 4 people just left as if was taking too long), hot food section nearly empty,

I ordered over £30 of product however short delivered 2 x Hot Ham and Cheese Baguettes. Tried several times to contact the Store however no one answered. I am extremely disappointed in the Customer Service and ability to deliver a basic order.

Waited 20mins in a queue went passed 11am, couldn't get a bacon sandwich.

Drink was missing in my breakfast meal

Half the coffee was spilled and bag broken and driver just told me to go to justeat to deal with it

They sent a bacon and sausage baguette when I only ordered a sausage baguette. I don’t like bacon so had to remove it and was left with only two tiny sausages. Also no hash browns when I paid for those also.

Delicious food. And staff are amazing.

Staff are always great . They need to be given time to clean the seating area which often is untidy . Come on managers , you are letting yourself and the brand down.

Great staff and food, however slow service due to priorities over food delivery services.

Fed up of constantly missing orders very annoying don't understand how a company can do this all the time not happy at all £4 down again

Great Greggs store and it is clean with plenty of choice, plus you can eat in, if you wish. However, there isn't too much parking close by.

I am absolutely disgusted with the customer service I have received from Greggs, after missing half of my order I was phoned saying that they forgot to send the order I then had to go and collect it from the store dispute ordering it from just eat a home delivery service I said that I was unable to go and collect it I am furious this is not putting the customer first.

Staff friendly. Spacious with plenty on offer including real uncut brown bread.

Food was just left outside, no one knocked and food was stone cold

Delivery instructions were not followed. It was on the receipt which way to deliver it. Delivery driver phoned me & as I explained he still wouldn’t listen to instructions.

Great happy staff made up a fresh vegan sausage bap well worth the wait yummy thankyou 😋

food was a hour and half late food came freezing cold even my coffee was freezing cold

Driver drove off as I was coming out of the house to grab the food , they just sat in their car didn't even bother coming to the door

Fab first time experience with using the app really happy

Really good experience after our driver did not deliver our food correctly, was dealt with and really happy with the service of the people working in greggs, could not say the same for the driver that tried to rip us off

Items missing and wrong items sent

BIASED REVIEW ALERT: I am a tradesman so the menu on Greggs does make up about 75% of my diet which probably means I won't get to use the pension I haven't been paying into BUT it's cheap, scrummy and the hot chocolate is pretty awesome! I didn't rate the atmosphere because ITS A GREGGS it should have 'value for money' or 'stickyness of yumyum'. The only disappointment Iv had was the festive bake over Christmas, it just didn't get me feeling the Christmas spirit, next time maybe so more cranberry or add a little whiskey, like an 'irish pasty'? Won't see ideas like this on dragons den! So enduth my review, Diolch

The food was burnt and freezing cold worst experience ever will never order again

Food was delivered late and it was stone cold and burnt and when it was delivered the driver didn't even knock the door it was just left on the door step

Missing my wedges, because my order said barbecue, bites and wedges, and I received the barbecue bites but no wedges.

The order was correct and delivered swiftly by a very friendly lady. Extremely happy.

Not sure how you can mess up as easy an order as ONE Festive Bake and FOUR Sausage Rolls. And only deliver ONE Festive Bake and ONE Sausage Roll. Whoever is doing the deliveries must be quite special to manage to mess up an order that simple. A monkey could do a better job than that. And then rather than take responsibility for their own error, always par it off and use the "you have to go through Uber to get a refund" excuse.

ordered 1 out of 4 items were wrong! Got two Festive Bakes instead of 1 Festive Bake and one Cheese & Bean Slice. When places as big as Gregg's can't get a simple 4 item order right you wonder how they got so big to start with?

Food came with wrong sauce on baguette so now I can’t eat it

Did not receive my food when it says it got delivered

Food cold and 4 drinks missing from order

Made an order for the time to be changed 3 times order sauce on one all come with sauce even tho my child doesn't like it why I ordered it plan, was missing a drink, and when called to ask was told they run out caramel stuff so just didnt send my hotxhoclate then changed it to no sorry we forgot your coffee didnt even now what they had sent out, fair to say 2 meals went in the bin will not order ever again

There are no issues here. It was a bit of a wait to get served, but it was all good.

Very long ques, asked for a cappachino and got given a white coffee, then asked for the deal of 4 got sausage rolls and they gave me the cold already packed package. Very disappointed it's ridiculous you can't get a simple order and a coffee correct 😞

It to long to get served there was only 3 in front of me and it took 25 minutes to get served Terible slow Will not go there again

Everytime we have gone here the staff have either been rude. Or you have a que and there is 2 staff serving 1 customer

Food was great and piping hot but took over an hour to get delivered

Hash browns cold, hard, dry, and stale. Breakfast role no extra bacon and sausage which I paid for . Coffee was fine

Ordered at 9.11, food was delivered at 10.08. Called the store to be told that the food was delivered by 9.02 (we hadn't even ordered yet?) And refused to give us any further information. Food arrived lukewarm at best. Not impressed at all.

Left on door step no knock on the door food stone cold

Great service, food was hot and delicious. Delivery was fast and friendly, polite driver. Many thanks.

Hot chocolate was only warm milk with no syrup, no sugars

Food was left on the floor outside the front door and one of the drinks had leaked in the bag

Absolutely shocking I got handed a tipped coffee all over the bags no coffee left in the cup all she said was they never put the l8d.on tidy .. not happy.at all waste of money

Missing hash browns they delivered a donut instead.. who wants a donut in the middle of a breakfast roll?

The store gave me the courtesy of a call to arrange a substitute of item as they currently were out of stock of the one I'd ordered, which was appreciated.

Absolutely dreadful service. Delivered someone else’s food, and no alternative off greggs except for me to order again. Such a simple job don’t know how stuff like this happens

Good choice of food, quick service

Excellent service and food was hot

delivery driver was rude and telling me “i told u to wait outside “ “i am in ur street ur not here” when in fact he was in the wrong street and was telling me i was in the wrong , saying he was going to leave he was very impatient even tho he wasn’t following my directions, eventually found him and then he wouldn’t speak to me when i told him he was in the wrong street and he left after giving food , would tell me hurry up on the phone just overall he was very rude but food was great

Food was left on doorstep found it 20 mins after it was delivered no drinks with my order

Food was lovely and delivery driver was very polite

Good service and good quality of choice love the caramel latè's

Nice outlet and fresh made produce 👌

Part of order was Wrong again. What is wrong with these people

Amazing service.. warm and friendly driver. Food was stunning cooked and made to perfection thank you all x

Food is cold and there was only one box of potato wedges when the meal deal says it comes with 2 boxes

Beautiful Sunday lunch thankyou x

Ok with delivery, but food was not edible

Quick delivery, friendly driver and well packaged! Would have been handy to have the bags for the different bakes labelled so that my mum didn’t have a bite out my steak bake thinking it was her cheese and onion bake! 😂

Corned beef bakes were burnt couldnt even eat them n just eat even refused a refund

Lovely x food came nice and hot x

Drink was missing from order didn't recieve it

missing a cheese bean n sausage melt

Shocking forgot £10 worth of stuff AGAIN!!

Item missing. Gave raised it with your app

Food was warm and quick to arrive, also the delivery driver was lovely 10/10

Missing one item but everything else was perfect

Pleased with service Delivery driver professional and polite food excellent fresh and hot. Would recommend share box great value for money

Hot food and wonderful delivery deiver

Brilliant service Food arrived piping hot Can’t fault greggs Be nice if it was on just eat a lot more though

Pipping hot food. Was the first time to order and will definitely be ordering again!!

Sunday mid morning no eggs, cheese and bean melt was cold and when i asked for it to be warmed up was told 'we can't reheat things' Hmm that's funny because it wasn't heated in the first place!

Where is my food? It states delivered and ice not got it?!

No stars for the delivery food did not materialise.

Love the fact we can get food delivered from here. Always warm

Missing glazed doughnut and took ages

Nice breakfast clean and tidy and friendly and efficient staff

Can't complain about quick food when hungry. Will order again in future

I actually didn’t even get it delivered. It was coming up to 2 hours late so we ended up going to pick it up. Shocking delivery service. Greggs have us free products for the inconvenience even though it wasn’t their fault. Thanks Greggs!

Hit and miss ..... customer service is terrible food has gone awful

Forgot some of my order. Too late to chase up as I was getting ready for work. Second time Gregg's has let me down. What I did get was ok and the driver delivered it promptly

Missing a part of my order but had a credit to my account

Excellent food. Was nice and hot and tasted amazing . Delivery was good time and driver was very nice

Food arrived 30 minutes after delivery time given.