Greggs in Manchester

food never come driver went to wrong address and said he's not bringing it to the right address coz of the rain and then started being rude to me using faul language and I don't need this as I have only come out of hospital yesterday after a bad accident and op

This is my favourite Greggs. I live across the street and the staff are always welcoming and friendly. Thanks to Monzo I get a weekly free sausage roll and I am always excited to pick it up (the little things in life…) and the staff are just delightful when you’re happy too. The shop is spotless and there’s rarely a long queue as they’re very organized. I look forward to popping in after a long day and picking up something for my husband just to brighten his day. So glad this Greggs is nearby.

Our cheese onion pasty were not hot kinda warm

The friendliest of the Manchester Greggs stores. Usually a wait on a morning but queue moves quickly

Slowest Greggs service ever. Massive queue and only 1 person serving, very very slowly.

Missing lucosade and hot chocolate spilled every where

once the past is really hot and lovely and so with it your hot drinks thank you very much no complaints here

Was served by a trainee called Quase who was really friendly and brightened our day. Food was hot and really nice.

yes yet again I'm putting a complaint just under £18 and half an order has come.... got the pasties but no sausage rolls

Didn’t even receive my full order and what I did receive was absolutely freezing

pastys were a little over cooked for the customers liking xx and were a little cold but it's ok x

Everything that arrived was great but unfortunately there was one item missing. Apart from that have no issues

Fill half cup for my latte, ignore request to add oatmilk

Extra props to Eli who gave us 10 out of 10 customer service during my experience in the Greggs Oxford Road today will be returning just to see Eli

Jacques is the person I usually go to and he is absolutely amazing, always service with a smile and very kind, always making sure Ive got everything, today was served by Josh, he didn’t disappoint either!! Very cooperative and kind. Love greggs for the pizza but it’s always a major plus finding good staff!

paid for 4 lattes only delivered 2 latte.

Decent location, decent food. One thing that might be improved upon is workflow. Many times during the morning rush there is only 1-2 staff behind the till. Compared to Victoria and St.Peters Sq which probably has similar footfall, both have 4-6 people. I think sales turn over could be increased, as I've had to walk away 5-10 times because I thought 10 min to que would be enough time. Otherwise nice friendly staff. And I know staffing can be difficult in general, so I can't speak to the intricacies of your current staffing climate.

Ordered a chicken bake to take away get home and it’s s sausage and bean one, is annoying when it isn’t what you paid for and you can’t return but also concerning if I was to have allergeys

My daughter was mugged today 16 Feb 24 in Manchester and had her phone, money and bank card stolen. She was alone and made her way into greggs on Oxford Road. Two young dark haired lads who were working between 17.00-18.00 helped her. They let her use their personal phone and offered her assistance, including food and a safe place to wait to be picked up. I cannot thank them enough for this as they helped a vulnerable young girl when she needed it and did so off their own backs. Their are some genuine caring people still around and GREGGS should be proud to have these two young lads representing their company, thankyou!!

Staff are super rude here, never stocked, shelves always empty.

Ordered a hot sandwich meal, two sausage rolls and a steak bake. The only thing they sent was the hot sandwich meal. More than half the order missing - it’s a bit ridiculous really

Thank you so much to the amazing person who packed my order. You’ve made our day x

My food was freezing cold and non enjoyable as late over hour late delivery guy has been to collect other food from different restaurants and delivery at once, leaving mine until last, resulting in my food been ruined

2 drinks and a snack missing from order, order time changed 3 times

Manager is so rude to her customers apparently she’s worked there for 25 years 😂 I think it’s time for a new career if she doesn’t know how to treat customers outrageous

I didn't get my order... Driver didn't answer my call

Aimen&Yamin: so rare to be served by friendly, kind, personable young people. These two young men are a CREDIT to your company!! Ps. Mint mocha? AMAZING!!

If you want good customer experience, please stay away from here. My friend who has difficulty speaking english was trying to order coffee and some pizza. One of the staff who was tall and had glasses made it quite obvious that she does not like our presence. We understand working at a very busy joint can be difficult but to be outright rude and treating us differently to another white folk after us who she happily provided service to is just rude. Please stay away from this greggs.

Wish I had got the right drink but oh well I guess

Excellent service - huge order of 72 pastries, ordered at 7am, delivered at 8am. Driver was fantastic, waiting until he could get access to the building. How can I tip?

Courier was proper inpatient belling me out but got the order right.

We didnt get our yum yums but sent us extra sandwiches

Love it. Bacon butty to die for

Always friendly and prompt service.

staff said pasties would be out at a certain time as the others were cold but then when we came they were the same ones there and he said that someone bought 6? Don't lie, the others were the same as before and were cold! Then was accused of pranking the phone line from out office, the number was 'withheld' so that could be anyone. We are working, our time isn't spent calling Greggs with a withheld number. The staff member was rude and shouted this out like an uneducated person.

Disgusting this is the second time from this shop that a simple order they cannot Do staff need training

As usual the only soup is tomato, we have a bit of a running joke with the guys at work, see if you can get any soup other than tomato, the answer is usually no

There was an unticked item missing from my orders receipt and I was charged, please could I not get charged next time

One brain and sausage barm was missing and sausage of one of barm was missing

we calld in oxford station apporach the service was great and food brill daniel was very helpfull and went out ov her way

Order came with some missing items I rang the store and lady I spoke to was very understanding and resolved the issue immediately Excellent customer service provided just wish I could remember her name Thank you to you

Sehr geehrte Damen und Herren, heute waren wir beim shoppen im Greggs. Ein kleiner aber feiner Laden mit allem was man für den schnellen Hunger braucht. Ob nun warme Kartoffelecken oder warme Chicken Wings, belegte Brote oder Süsskram von Gebäck bis hin zu leckeren Muffins, einmal hin, alles drin würde ich behaupten. Der Laden war normal sauber, hatte eine gute Auslastung, dennoch gab es keine langen Wartezeiten. Für ein paar Pfund bekommt man hier reichlich essen, also für den Snack für zwischendurch, vor allem wenn es warm oder süß und schnell gehen muss genau richtig. Probiert es gerne aus, wir waren zufrieden Vielen Dank euer Gordon

Everything was just shoved together. The pink jammie doughnuts were squished and ruined.

Items missing Coke & wrong pasties not happy

Doughnuts were in with hot food so all toppings melted and stuck to top of box

Veryyyy long queue BUT!! TRY THE PIZZAAAAAA!! And the cookie!!!

Everything was perfect. The pricing was great for what I ordered, food was lovely and the fact I managed to order a breakfast and lunch deal was spot on! 👌 Arrived before 8am cannot complain.

Usually happy with Greggs but on this one occasion I recieved 1 box doughnuts out of 3 . It was breakfast lunch for 3 people. It even says on box how many should be. I did chase it up and restaurant says its just eat. I still don't have a refund.

Aren't the wrong breakfast rolls wanted bacon and got sausage

got the wrong food so gave it back but now have no food

Obviously if you put all the cold drinks on top of the hot breakfast sandwiches they will go cold!!!! I am currently eating a cold bacon and sausage sandwich! Thank you very much, maybe have some common sense next time and don’t put the COLD drinks on the HOT food!

I am unhappy with my order as i was missing Half my order i want a full refund.

Staff member rang me as something I ordered was unavailable, she suggested an alternative and I was happy with that. She was polite and pleasant ( her name was Danielle) Thanks

My food was squashed in bags and with the pressure my pasties burst all filling all over.

Both bacon rolls came freezing cold

Had to pay double for two bacon rolls because they never sent them that's bad you can't even speak to any body abiut this

Didn't receive all my items ordered

Food was OK, long queue plus had to wait ten minutes once I had paid for my food to be cooked.

Exceptionally polite delivery driver.

Delivery was late and when the food arrived it was stone cold

The drink has been put in the same bag as my food and it has spilt all overy bread which made it soggy therefore unable to ear it

Had to stand in long Q. Very slow service. Run by only 2 staff members.

Driver was polite - Mince pies missing ruined my friends birthday surprise thanks so much Greggs

Driver was really friendly and quick and Gregg's staff were really helpful.

Excellent as ever. Food was as one would hope from Greggs, delivery was great (had this guy on a bicycle a couple'a times now, probably should get some cash out to tip him... 🙄) Really happy that the up-sold hash browns were actually supplied for the first time from any Greggs, but slightly miffed at getting double double muffins (ordered a two pack, received 4), I guess free food? I'd rather have paid for them though... 🤷🏻‍♀️

All covered in coffee as the drink was spilled everywhere. Need to seal hot drinks better and packed for riding better too.

love this greggs can’t lie nice ambiance aha

Miserable young staff. Smiling at the customers wouldn't go a miss

It’s my heaven. I like the food here. You can have a yummy pie with super cheap price. And the coffee is awesome too.

Morning! Experience on this occasion was a lot better them last week delivered from greggs. Enjoy!

My food was half missing and stone cold the wedges tasted old like they were a day old and re heated when contacted greggs wasn’t helpful told me to contact just eat that was my lunch ruined 😠

Can’t even leave a review because they didn’t send any of the food in the first place. Absolutely vile customer service.

The only thing that was disappointing is the fact that all our coffees had split eveywhere due to the lids not being on properly

Half the food was missing (well, most of it), being a regular order the bag of hot food was either not packed, left in the restaurant or the delivery driver didn't hand it over, but he handed me the bags through the car window and drove straight off so I couldn't query with him. Packing was poor as well, doughnuts were in a box (good) but this was put in the bag sideways so the toppings stuck to the top of the box (not so good), and they'd gotten crushed so were kinda mangled and good for nothing (bad). Thankfully, after raising it with them, JE credited my account the value of these items so all's well that ends well.

The toasty wasn’t cooked properly

Wish I could leave a photo of the state of the food when it was delivered as well as it being cold.

Good and drinks came perfectly warm and cold respectively and there was a cute good morning message on the bag!

It was Greggs breakfast, what more can be said? Except it's also convenient to add lunch to the order at the same time, not to mention treats for work colleagues... 👍🏻 Always a bit hairy when JE provide delivery, but all was well.

Food mashed up and drinks spilt

why the driver complained when he waited me for 3 minutes? And delivered my food with rubbish? Why you company don’t do anything cause it always happens?

Missing items the rest was cold

As they’re were several different breakfast muffins it would be helpful to write which ones were which

Food was late and cold. The coffee leaked over some of the food.

The driver didn’t listen to my instructions!!!!! Even when I told him on the phone and on notes

Food was all freezing cold what a joke how long must it of been sat there

Food is great! Its just really cold!

Asked to cancel order if didn't have items, delivered totally different food instead

Food was cold and missing baguette sandwich

bought a coffee with a dirty lid that had dried up dirt on it.

Wrong items sent. Not restaurants fault but should not be advertised if not available

Legendary Greg's! Hot food great service nice donuts!!

The food was okay, but cold, this could have been prevented if the driver didn’t leave the food on the wall outside! I was very disappointed that I had no phone call or buzzer ring just told by the app my order was delivered, I went to look out of my window and it was sat on the wall, bearing in mind I live on a walkway where people constantly pass by, I am not impressed that the driver felt they couldn’t be bothered contacting that they just left it on a cold wall, in public!

Very good very pleasant brought to my flat front door instead of me going all the way downstairs with having mobility issues

Great selection of food and drink

Clean store, lots of friendly staff but this store is run poorly. Staff are climbing over each other rather then being dedicated to one duty. I queued for 10 minutes and when I got to the counter there was no bacon. When you have a queue going out the door, you make sure you have bacon in the oven, or at least tell people queuing that there's no bacon.

What can you say about Greggs? Its a great place for on the move food. Breakfast on the go, whilst you move from one bus to another or simply before you get to your work location. What I love the most is how none fussy it is. You simply get what you see and that is great :)

customer service with a smile starts the day great, and how you speak to customers has a massive impact

Disappointing. The pastys are never hot no matter what time I go in, when I ask its always 20mins till hot pastys will be ready. Some staff are nice but, some obviously can't be bothered. Always looks like it needs a little tidy.

Standard foods, always pretty busy

Why say your open when your not .stood outside and checked website stated open .Went to Morrisons round corner much better.