Greggs in Luton

The food was cold when I received it requested a refund and was denied

Absolutely awful, half the food missing, no coffees… Rubbish

Staff are so friendly here and food is always warm and stocked well

Very poor service. Lots of ingredients missing, seller very rude and refuse to heat my food witch was freezing. Completely rubbish.

food was cold and late not happy

The driver was late because you had the map wrong, it wasn't his fault.

I did not receive all of my order. When I called the shop was told the missing products would be delivered. I called two hours later and was told the driver was given the missing products which I have not received.

Always a speedy service and a friendly smile

Courier refused to deliver as I did not have code...have never before been asked for a code. I explained to him I'm disabled and phone was upstairs charging. His attitude and demeanor was unhelpful and his foul language. Now I'm sorry I'm disabled. Food was not delivered. Treatment was disgusting.

had a disgusting experience, courier asked for a code, have never been asked for a code before, when I explained that my phone was upstairs on charge and I am disabled he still refused to deliver. I told him it would take me a little time to get phone and he was abusive and his demeanor confrontational which was a surprise as he was an older gentleman.he then left without delivering order. not a nice person at all.

They are making katsu bakes and they are lovely

thank you. delivery man was so kind and polite

hot, nice driver,lively food..

did not receive it at all not happy

If I could give 1 star I would. Half the order missing. had people to feed, had pre-ordered so we could eat. Food missing, they couldn't deliver it now I have to go somewhere else. Terrible. Staff on the phone are awful. Don't use these guys.

Can't seem to get delivery right. Service is poor, staff are rude and don't help resolve issues. I would not use again.

Only got given one bag when there should have been two. Had to request a refund and order again. Very annoying!

Extra food ordered but missing. Ketchup on both rolls and requested no sauce as allergic. Not good order no one got to eat!

Food is good and great value. Generally friendly and helpful staff. Can sometimes be a bit of queue and 1 person serving. Obviously personal, but I love their coffee. A good start to the morning.

Staff is super friendly and profesional

food cold bit hard felt had been sitting

The food was cold and when I spoke to the store over the phone, they said it was packed ready to go before a driver had been assigned.

Food was damaged and hot drink spilt

Lovely delivery guy. Always cheerful

missing extra bacon and extra sausages.

how ever my order was wrong I asked for a baguette but I got a bread roll instead

Instructions not followed. Missing items

Didn’t get two things of my order

My order was missing my daughters chicken bake. There’s no point just offering a refund because now she has no food and why should I have to pay another delivery to get a chicken bake

Food was nice but my donut that should have had custard in it did not have any in it.

Lovely place great staff and food.

It was half an hour later than the already stated 45 minute wait time leaving my order taking an hour and 15 minutes from the order time! When placing the order it said 20-35 minutes! Then estimated delivery was by 12.15 and then got delivered at 12.45 and food was all freezing.

Overall quality of food is good but items missing from order

Food tasted good but the pizza was burnt on one piece and they completely forgot my lucozade. The delivery man was late nearly 20 minutes with no phone call.

Really good - great value, good food, delivery was early and the deliver driver was lovely! Could see I was on a remote call, gave me the food & a fist bump! Brilliant!

My food is cold, all my hot chocolate was spilt all over my bags and the drivers bag and then where it has spilt so much it went straight trough the bag and onto the floor, I've asked the driver to go get me another drink we shall see if he comes back with one.

Food was freezing cold and was really dry.

Great place fast service good breakfast

Well priced, great quality, always deliver on time.

It’s 09:30am HOW IS GHE FOOD STALE??

Awful! How is your food cold and stale at half 9 in the morning? On top of this you’ve put disgusting brown sauce on my baguette when I asked for ketchup?? Dry and stale hash browns and tasteless porridge. Waste of money

The experience I have had today was very horrible , the staff members need to be retrained on customer service there is no need for attitude and rudeness first thing in the morning to ruin people’s day , if they aren’t happy with the serving customer role I’m sure they can have a role at the back dealing with the food very disappointing experience. I did mention to the staff member that there is no need for rudeness I wouldn’t mention names but it happened just before 8:50 am .

It could be the team that is in the morning, but they don't know what they are selling, much less working with an electric oven anyway, this Greggs is really a zero rating!!

Delicious food & service with a smile!

Very busy but I did go during the school run Small seating area inside and out Team behind the tills looked stressed and rushed

ordered sausage roll and got a bacon

The driver was really polite and friendly

Great food, but this is the second time now delivery has been missing 1 item and always a cold drink.

Nice, fresh & still hot. Thank you : )

Nice food...received from a Lovely smiling Lady. Thank you.

Great food - exactly as per images, fresh baked & delicious. Good value.

They sent me the wrong crips and drinks this is a joke

Piping hot food served with a great customer service and big smile. A massive thanks to Nikki and the staff Nikki is an absolute legend. You just made my day with your great smile and excellent customer service May God bless you with whatever you wish for. You have a beautiful soul

AmaIng friendly staff. Fridges always stocked and you're always welcomed with a smile. Nice fast service

Ordered 2x yum yums only got 1x outraged

The best greggs around! Food is always so good and the staff are so friendly and amazing!

Ordered a pumpkin spiced coffee bur received a regular coffee

Brilliant. Good fresh food at very reasonable prices. Delivery was quicker than expected and delivery guy was really nice. Will definitely use again.

Driver can never find the location, it is listed on a map at the entrance to the estate

Brilliant, easy to order, good food, fair prices & delivery on time every time.

Forgot my sausage and bean cheese melt

What more can I say about Greggs. Excellent.

If they are selling cold pastries, they should better display in the fridge. Waste of money.

Not happy with the driver as he was on his phone and dropped my hot drink

Very poor service. You should educate your delivery crew on how to show compartion

Food was great, missing items AGAIN...2 sausage and bean melts missing...

Driver was very polite friendly and carried a just eat bag food was lovely and hot Thank you

Very nice and comfortable staff where great even though I changed and added to my order more than once 👍

This is one of the best Greggs I have been in The staff are really helpful and kind

On time ,food great but missing hash browns

2 hours late. Coffees and food was cold.

Great customer service! They ran out of sausages but went out of their way to source sausages from another branch for us! Thank you!

Drink was like warm and sausage roll was cold

Missed half my order. As I've ordered on guest I cant find the option to put missing items. Happens to many times with this store.

Coffee split all over my food and now I can’t even eat

Slightly cold food, but was nice either way.

Missing a drink and hash brown, delivery driver couldn’t care less, terrible service all round will not be using again

The hash browns were inedible. It arrived colder than I had expected

Half the order was missing. The bag stated 1 of 2 bags but the 2nd bag wasn’t delivered. So didn’t receive my drink and both donuts

They missed 1 of my drinks. They always miss something and still charge for it. Also the drinks were half empty.

One of the best greggs in Luton the staff are always nice and caring nikki is definitely one of the best workers there I would definitely come here again the sandwiches are great and definitely a go to snack for lunch

Won't be ordering again stone cold food I leave a note asking for hot food as I'm unable to re heat food bot the 1st time.e either

The food is stone cold as is the latte totally pointless

Coffee nice n hot but bakes stone cold even left a note saying hot please

Food was barely warm but nothing a microwave can't fix 🙃

Coffees were cold and only half full! Steak bakes burnt!

Not every item was included in purchase . Very disappointed

And after all that you send the wrong order and the food stone cold... absolutely freezing, such a terrible service 😫

Asked for extra bacon didn’t seem to be any extra

Really fresh product, delivery OK, good selection for breakfast/brunch!

What a let down, how does pizza leave the shop at 14:12 turns up at 14:18 and the box is cold when it has 6 slices pizza in it, supposedly the order is prepared when the driver turns up at the shop. So not happy, this is the last order via Just Eat, my account with Just Eat is getting deleted after the refund request is dealt with, NEVER EVER AGAIN!! From now on I am going to collect my food or use UBER EATS.

I was missing some of my food so was forced to order more for my family. This isn't the first time this has happened and most certainly won't be the last. It's almost 50 50 chance of not getting all your food at its generally disappointing

Breakfast, lunch and dinner sorted in one delivery! Also - a special Thank you to Jenna and Nikki, they are brilliant, so thoughtful and make the tastiest food! 😊

Food was stone cold One hot drink kid was not secured which leaked with the driver and all over my door step - less than half was left to which was stone cold

I ordered/paid for a sausage with my omelette baguette and it wasn't there. Also might i suggest not putting cold drinks right next to hot foods si ate when it arrives its not cold.

Cannot accurately rate restaurant service as my order was delivered, and subsequently I did not set foot in the restaurant

No butter, no ketchup and no bacon. Won't order from this branch again.

Half of order was incorrect, got delievered a coffee instead of baguette and wedges, drink and muffin were correct.

Was tracking order on phone, but the driver lost signal and then reappered about a mile away. However food was eventually delivered.

Lovely hot food and hot drinks lovely friendly delivery driver also Thank you