Greggs in County Durham

Central location - busy cafe - queue for coffees - plenty staff - typical Greggs style - friendly barista - had a joke about Scottish money - noted that this shop issued loyalty cards in paper form whereas locally in Perth - Greggs have been told about this but no action has been taking in the Perth shops -- is this a "training" issue?

Husband is in a wheelchair which I push - difficult at the moment as I have very bad back pain. The staff could see our difficulties, took our order at the table and delivered the food and drinks to us. Husband enjoys Greggs bakes and they were as good as ever. All staff were very helpful but Molly deserves a special mention.

Staff too busy talking to their mates to actually take an order, was too engaged in their conversation to actually notice I was waiting to be served. In the end went elsewhere.

A big fan of Greggs ,most every high street has an outlet, walking around the streets of Durham we chanced upon this Greggs down Saddler Street. Your typical Greggs, neat and tidy, a glass fronted serving bar showcases the goodies on offer, staff in here were super friendly, my twin brother Stephen and I purchased 4 sausage rolls, £3 for four sausage rolls, absolutely great value for money and in my opinion the best sausage rolls in the United Kingdom, love them,we munched our pastries outside and for a first time visit to this particular Greggs we were totally impressed, its easy to locate along Saddler Street, most definitely well worth checking out.

Went for breakfast, stood in the socially distanced queue outside for 20 minutes, then a further 10 minutes inside, in which (I assume she was the manager) a very angry blonde haired woman behind the counter barked orders at the customers that on 5 were allowed in the shop, so we all had to move back, some had to go back outside, and she constantly barked orders constantly at the staff she was working with (mini hitler) whilst packing bags and bags of breakfast sandwiches for dual in and just eat orders (she obvs couldn’t deal with the pressure).When I eventually got served I ordered 2 bacon sausage egg baguettes and 2 of the same but in buns, 2 coffees and a mince pie. I was informed that there was no bacon and I’d have to wait 5 minutes more (I didn’t mind considering how long I’d already waited). We really enjoy Greggs breaky sandwiches, I’ve never had a bad one yet, until today, they didn’t taste like the ones we normally get, my sausages were over cooked and greasy, the omelette was burnt and tasteless, the hubby didn’t get any sausages on his, the kids took one bite of theirs and threw them in the bin. I also had to remind the girl about my mince pie before paying twice and then again when she gave me our sandwiches.All of the staff were miserable throughout, and were rude in their manner to the customers. Furthermore there was nowhere to stand whilst waiting for the food as the restaurant part was blocked off for just eat orders, then people who had rang in could ignore walk to the front and pay in the normal service area, pushing customers who had queued and were on being served to the back of priorities, also they could just walk into the shop so it would seem that the covid rule of only 5 in the shop doesn’t apply to them!!! What a farcical experience!!!I think this Greggs needs staff training, for speedy, forward planning in peak times and customer service. I also they either need more staff if they are to keep taking orders, or not take orders at all and work with current staffing levels on a Saturday given that it’s a busy day.

Use this cafe frequently. Dec 11, passing with my dogs and struggling to make them safe the server recognised this from behind the counter, came to the door took my order and served me at the door. THANK YOU.

We parked in Bishopsgate and popped in here for breakfast early on a Sunday morning. The food was the usual Greggs offering, quality and price. The staff were very pleasant and friendly. Would come here again.

Have heard of Gregg's for a few years. Don't believe we have any at home. I wanted to have my sister try a sausage roll for the first time We found this one right down the street from the cathedral. Was surprised by the amount of choices. So we added a sausage, bean, and cheese pasty to share. The ladies behind the counter were very friendly and helpful. Definitely a must do again. Lunch was 4 pounds 70 for the two of us.

It's a Greggs....too many of them around tbh. Nothing special. Plenty of better places in my book to get grub than this joint....still, my Mrs. wanted a sarnie....

The breakfast exceeded all expectations. Fresh and non greasy for a fantastic price. Staff were very friendly.

This has got to be my favourite place to visit on a Saturday afternoon with my mates . I would really recommend the chicken bakes. Most of the time they are nice and hot which is great . However, sometimes seating is limited as the shop can get very busy.

When passing the shop today. A customer who was down on his luck was told to leave the shop because they did not want his sort in the shop. He had money was not making a fuss just waiting to be served. He left the shop when asked. If this is there attitude to someone who may have been an ex service man or just unlucky I will not be a customer from now on.

Came in here for my lunch while I was visiting Durham . The service quick and the staff made sure the queue was going down. I sat in with lunch up stairs and when I got up stairs the bin was over flowing with rubbish and they were trays with rubbish on them near the bin so I sat there for a moments until I saw a staff member coming up stairs to clean the bin they put rubbish that were on the tries in a new bin bag then took the rubbish out and got put a new bin bag in. They could of cleans the tables abit more by spraying them to make the more clean and to give them a whipe down.

We decided we wanted a coffee and snack while in Durham and noticed the one adjacent the market square had upstairs seating.to our surprise and bearing in mind we ar 70 years old after climbing to flights of stairs,I asked the waitress for a menu.she Looked surprised and dim then informed us we had to go back down stairs stand in a 40 person queue then carry the food and coffee upstairs.

Came here the other day, its an amazing service and i would totally recommend it to anybody, thankyou

Firstly, I love Greggs but me and my friend went in today, paid to sit in and then asked to leave before we had even sat down because we hadn’t paid to sit in when we definitely paid the extra 30p! It was so busy and embarrassing and the lady didn’t even give me my receipt at the till so I had no proof. I felt that this was definitely done because we were younger (only 16) so we couldn’t say anything back. However, my actual pasty was lovely :)

After doing the rounds, a bit of shopping and much more of window shopping, last Thursday, the mother and son duo, went in for a light lunch at Greggs, Arnison Centre, Durham...

Just called in for a sandwich, the place was very busy. I'm normally a cheese person, but decided to go for Tuna this time, is was ok, but a little to dry for my liking.

I work on the retail park so I frequently visit Greggs and there is never enough staff to serve the queue. I've never known it take 20 minutes to be served in a Greggs before but it can happen regularly in this one. Only ever a maximum of 3 staff in at any one time, and only ever a maximum of 2 serving. It's not good enough and shows no respect to the customers who have to wait while the staff just seem to pretend the queues aren't there. Not good enough.

Greggs saddler street has had a refit! Amazing well done Greggs! Foods great amazing deals hot and cold amazing breakfast deals best Greggs in the north east!

First time I’ve ever been to this greggs as it’s new - I ordered a margarita pizza slice and took it away. Went to eat it and there was the biggest black hair cooked into the slice. Fair to say I am disgusted and will not be returning.

Was here at Dragonsville today. We were served by the nicest young lad. Very well mannered and friendly. Brilliant customer service from him.

Rubbish pasty no filling as such Corned beef..a joke Waste of money Crap place Could do with a good clean out

This Greggs does have seating, but I was in a rush to meet a friend so grabbed lunch to go. The service was fine and the sandwich was fresh and crisp.

Stopped here for a cuppa and a sandwich. What an absolute dirty filthy cafe. The tables were not clean and the floor was covered in crumbs cake pastries and lots more. Whoever manages this cafe needs to step up and manage it properly. I would never eat here again in fact it was so bad I didn't eat my purchases. Condiment area needs a deep clean and the staff although not rude definitely need some training in friendliness. Avoid at all costs if you like to eat in a clean cafe just wish I had taken photos as evidence.

Went there with my wife yesterday on sat 16th december , and just had to take pictures of the state of the dining area and toilet . I could have took pictues of the table tops too that you place your cups and food as every single table in the dining area looked like they had not been cleaned for probably and hour and a half ( yes it was that bad ) i saw people coming into the dining part , look at the state of the tables , then walk out again . If you intend visiting here , and i hope someone who works here sees this review , then check the state of toilet and dining area first . I only hope where they prepare the food out back is not this bad .

Being a native from the north east, but no longer living there, I like to bring home food I grew up with. Scotty cakes are a large round bread cake , that have a taste like no other and will be gone within 24hrs of arriving in my kitchen. Good selection of sandwiches and salads also.

Regular visits to the Durham North road store. Firstly staff are always friendly. Food is reasonable priced. But always fresh. And very tasty. They do excellent deals any hot drink and pastry or any hot drink and any cake for £2. Bargain. Also the breakfast meal deal is excellent value, bacon, sausage,egg in a roll with a hot drink or small orange juice or water for £2. Always very popular. Well done Gregg's.

Visited Greggs as a lunchtime treat, immaculate inside and excellent service was received everything was so fresh and lovely displayed in this shop!

Called in here for a quick lunch. Sandwich and pasties.Ideal to fill the gap.Service good even though very busy.

Great place to grab a bacon and sausage butty for an early (7am!!) breakfast. Quick and efficient, the bread rolls are really soft and tasty.

A Greggs in Town A is always the same as a Greggs in Town B, but never have I been given something which I didn't order. A cheese, bacon and sausage slice = baked bean slice apparently. Disappointed.

Greggs is located near to the market place in Durham city. There is a seating area or you can take your food home. Everyone knows that Greggs do the best corned beef pasties in the world!

Our first visit to a Greggs. We decided to eat in, so we paid the higher price - something to do with VAT i guess?

I really do not like the way this outlet is set out, although it remains popular for eats on the go. The access/queuing/browsing area is narrow and, as it is the only entrance straight off a busy pedestrian area,it gets easily cluttered with customers going in to and leaving the restaurant area. It doesn't take many people waiting to get served for those at the back of the queue to clutter up the street outside. Embarrassing and inconvenient really as passers by jostle to get past the narrow pavement (can be miserable too for those waiting to get in as there is no shelter in bad weather).. If dining in (and paying a little extra for the privilege) then the restaurant area at the back of the shop is clean, functional and basic (imagine an old cafe but without the charm). The staff are friendly and food quality is usually good with a fair variety. Pretty good value for money and quality control is adequate. I prefer to go at quieter times and try to avoid lunchtimes at all costs. Unfortunately this is precisely when Durham's many tourists and visitors will be most hungry looking for tasty treats. A redesign of the reception area is long overdue me thinks...

Greggs in Durham is centrally located on Saddler Street, right by the market place. If you are looking for very reasonably priced sandwiches, wraps, pies and cakes, this is the place to be. One can sit in or take it away. The sandwiches and wraps are always very fresh and the coffee is good too. I don't think you could beat the place for basic casual food and value for money.

3 strikes you are out. Every single time we visited Bishop Auckland location in last 6 months order has been cold. Waste of time and never again. Service was as raunchy as the cold pasties

Greggs is an all round crowd pleaser - lets be real. Steak bake? Perfect. Sausage roll? Perfect. Cheese and ham toasties? Perfect. It is just all so perfect. Their yum-yums? Perfect. Would definitely return soon. Can't knock it.

Greggs always offer a good range of food on the go however it is nice to sit and have food with a coffee or tea at a table this take away or eat in café offers this with the same good priced good food available. The food, savouries and sandwiches are always fresh and tasty and the coffee is simply the best

Gregg's is good for stotties. Tuna ones are the best. Always fresh and handy. Doughnuts are good here and cheap for the high street. Easy to find but queue's can be long so don't be in a hurry if it's around lunch.

Greggs...... first and foremost a geordie institution as the very first Greggs was in Gosforth Newcastle upon Tyne. Now these cafes are dotted around the British isles where you get quality and quantity at a very small cost... Try the hot steak bakes, absolutely fabbbbb

Having an unusual surname of Greggs, I do not see it often. However this bakery is everywhere in England and had to visit it on our first day in the Country. Great selection of breakfast and lunch options, friendly service.

from the moment you open the door,your mouth is watering! our favourites were the different sorts of sandwiches,made up in the traditional "stotties". but by far,the corned beef pasties were to die for,wished our local greggs sold them!

Called here for a quick lunch. We had ham & egg sub, spicy soup, chicken sandwich & cappuccino Really tasty

The treats are so good and very reasonable priced. Many tasty treats to try and all will be enjoyed. The staff is great and very friendly/helpful. Unfortunately, limited time but well worth even a short stop! A short easy walk from the catherdral.

Greggs are improving their offering and we go to a lot of them. This is a nice one, coffee was hot, food was good, prices were takeaway cheap, obviously. Handy for lunch.

Unplanned drop in to feed a 2 year old. Tables available with lots of high chairs, but disappointed at the level of cleanliness. There was a lot of food on the floor in the downstairs seating area, the tables were dirty and the cleaning things and rubbish bag had been left in the seating area. I don't expect a high standard in this kind of establishment, but clean tables and floor are basic expectations. Food was fine, always good value for money and a positive is the coffee is very good.

i work in boots in durham so greggs is right next to me. always great staff and great service. could maybe do with more staff as gets very busy

the sausage and bean melts are to die for also lots and lots of different choices, the cakes looked lush but i am diabetic

I was very pleased with the overall quality of both the bread and the sandwich. They also have a second floor upstairs to enjoy your lunch.

It's Greggs, so it's not gourmet eating, but it does what it does very well. They seem to be moving towards world domination and if they haven't already, it can only be a matter of time before they crop up in New York or Paris. We've tried a lot of sausage rolls in a lot of different places, and still Greggs are 'The one you've got to come back for'.

Had gorgeous Greggs food for the first time in ages and so glad I did. Someone mentioned to me about prawn baguette ages ago and I kept thinking I must have one next time I see Greggs so I need. I had a prawn baguette and I got a ham and cheese baguette for my son. My daughter had a squishy cream cake yum yum and as always the price was reasonable and the staff were very nice.

It's easy to dismiss Greggs, especially in Durham where the cobbled streets are studded with stylish cafes and coffee shops.

Good selection of cakes, bread and pasties, try the yum yums if they have any left.the allso do tea, coffiee and hot chocolet to take out.

It's the Greggs chain, it's got great pastries but a cafe it isn't I'm afraid! The service for the cafe takes second to the main service and the seating layout is small tables and tight spaces, there's some good coffee shops in Durham, unfortunately this isn't one of them!

We sometimes call in for a quick bite or a coffee. It's ok but nothing fabulous. The signage telling customers who intend to eat inside is not clear so you may well have to wait in two queues. The sign needs to be clearer and more obvious as you cannot see it as you enter the shop especially when it's busy.

The pastry is lovely. The place itself is ok to quickly sit down and have something to eat. The service is not good/not bad. Cleanliness when eating inside could be better.

Historically Gregg's was a budget Geordie bakery selling very average affordable products, how they've changed! Try ALL of their much improved pastries but make sure you eat them warm, especially the sausage rolls!

I first encountered Greggs Cafe early one summer morning a couple of years ago. During the Lindisfarne Gospels the cathedral had offered people the chance to take photos of the Flower Festival as the sun rose which meant a very early start. As we wandered back through the streets of Durham at about 7.30 we were longing for a cup of coffee when suddenly the doors of Greggs opened and we realised that not only was it a take-away but it had seats. Even better, upstairs is a very elegant room with lots of tables. Look up at the windows above the shop next time you walk along Saddler Street.

After a wander round Durham, and not fancying a restaurant meal, Greggs is the perfect choice. We had a pastie, a steak bake, with a blue cheese topping ( it repeated a bit, but was tasty), and they were very tasty and excellent value for money. We did not have their famous "bacon bap" as we were too late, but I can thoroughly recommend this, have eaten it previously.

a boozy weekend - day 2 statrted in Durham and needed a boost - steak pie and a cream doughnut started the day off right. great prices, great food, excellent speedy service..a great place for quick, decent food at great prices.

Greggs in Durham is a busy establishment and great for a quick bite to eat. Pay a little more in cafe than takeaway but food is nice.

Reasonable value and food quite tasty, Situated very close to travelodge so that is why I used it. Free, but time limited parking outside. takeaway or eat in

looking for breakfast after our nightmare at the radisson blu in durham. bacon and sausage butty was cold. replacement was scalding hot at one end and cold at the other.freary, tired "decor" had visited costa nearby but despite large poster advertising breakfast were told they didn't do breakfast.

My mother and I stood in the queue one recent busy Saturday and were annoyed by the fact that some people were pushing past us to go further inside. Just as we were second in the queue, I noticed a sign on the counter which isn't visible until you're right next to the counter, which informs you that if you're eating inside there is a different queue, again not visible from the queue as it snakes out of the door. I moved into that queue and when it was my turn asked the friendly staff if there was a sign on the door telling you to move to this queue if eating inside. Another disinterested member of staff said, no, it's here on the counter. I pointed out that this was not visible to me until I had waited in the queue for a while. The coffee and food is standard Greggs fare. But they should communicate better with their customers.

I can't remember the last time I bought a Greggs' sandwhich. It was late around 5.15pm and I was hungry. I went into the Sundeland branch on Blandford Street. I scanned the shelves and grabbed a Mexican Chicken Oval Bite at £2.50. When I got home to eat it half an hour later, all I can say is it was not fit for human consumption! The bread bun was rock hard, especially underneath. This was the entire bun - all dried out and stale. While I did not expect it to be super fresh, I still expected the bun to be soft and edible. There was 3 slithers of chicken inside with some limp lettuce leaves. I know I shouldn't be expecting Pret a Manger standards, but surely expecting a sandwhich made of soft white bread at full price is perfectly reasonable? Am I asking for too much?! I took a bite of the sandwich and could no longer finish the stale out of date, should have been binned the day before sandwich! I believe that the sandwich must have been at least 2 or 3 days old. Instead of throwing it out, Greggs' kept it to sell to unsuspecting customers. All I can say is that I will never return. Greggs is a huge let down, disgusting, money grabbing franchise. I may as well have thrown my money down the drain as I had to throw it out!

pastry bit soggy. not quite their usual quality. was disappointed with it. preferred those in london

Pretty average really. Well priced though, the food and drink.

no matter were i visit Greggs the standards are all the same in price, service and tradition. I know what im getting before I enter the door.

Sandwiches, bebidas...una comida rápida. Amplio salón para sentarse. El precio del mismo orden de los que le rodean. Agradable para salir del paso.

A visit to the UK always includes a stop a Gregg's the first day (and many others). Sausage rolls, pasty and cream buns are the best!

Our group of boys would live here if they could. Plenty of variety and sooo cheap. Good thing about Gregg's is that they have lots of stores.

Orange potato more like :( how can you charge a quid for orange potato. Haven't been back. Go to Subway, just round the corner. It's much better and you get more than pastry and potato and your still supporting a big chain.

I go there quite often, its a place where you can get cheap but yummy food. Whether you sit in or take out, you can still enjoy the amazing and varied food.

Greggs are simply getting greedier and greedier. What started off as a low cost snack/ bakery store has now become a greedy corporate empire with little tricks like keeping the sandwich fillings right in the middle and so when the bread is cut it makes it look as if there is a decent amount of filling. When you open it up you find that there's hardly anything there at all. The pictures of how to construct sandwiches to make them look full are sometimes visible when you see the staff referring to them. For what you get for your money, be it a sandwich or a pastry/ pie, the value once offered has disappeared a long time ago and you find yourself looking at a cold, overcooked sausage roll wondering how they have the nerve to charge the price they do for what , in effect, is something that costs pence to produce.

Awful service, appalled that we weren't told that we could not sit in. To make matters worse we walked past it about 30 mins later and it was still open!

Freezing cold, hungry, want to put a smile on your face, get into Greggs get a Steak Bake and enjoy. Excellent Thank You!!!!

For tastey British eating Greggs Bakeries are a good stop. Nothing flashy or fancy. Reliable. Sometimes out of some items - if so - try something else.

Typical bakery restaurant. Pleasant enough but nothing overtly special. However, there is more than one branch of Greggs in Durham and they have very different pricing structures. A four pack of sausage rolls at this Greggs costs £2.35. However, the branch of Greggs on North Road, which is only a couple of minutes walk away, charges £1 for the same pack. The reason for the price difference is that a new branch of Cooplands has opened on North Road a couple of doors away from Greggs. Cooplands regular price for a 4 pack of sausage rolls is £1 (and they are better tasting too). Will be avoiding this branch of Greggs from now on.