Greggs in Test Valley

Took money and didn't deliver. App said it would be delivered the day after, so I called in to clarify. Guy on the phone reassured me that it would be "30-45 minutes". 1hr 1/2 later, nothing. Phone calls are ignored. Had to seek refund via app vendor. Was then too late to order other food, so absolutely screwed me.

The concophany of beeps and whistles coming from the kitchen area is deafening. I don't understand how the staff can just ignore the constant demand from all the machines. It would drive me insane being there longer than the six or seven minutes it took to produce two cups of tea and a mini flurry.

Ordered the Garlic Comfit burger and it was disgusting. Not only was it missing ingredients stated on their menu, but the "Garlic Confit" is simply a super strong garlic mayo that completely overpowers the burger preventing you from tasting the burger itself. This gross sauce that doesn't even resemble garlic!?! Whole thing was a gross tasting mush. Sweet chili wings were good, but the fries are simply frozen crap that taste the same as every cheap fast food establishment. Crazy amount of money for the crap I received.