Greenwoods Hotel & Spa in Chelmsford

We both just had a lovely spa day here at Greenwoods. The food was delicious and the atmosphere was very relaxing. However, I do think there should have been a free drink with the meal.

Thank you to Mr Stannard who is the director of Greenwoods Spa. He gave mum a birthday voucher on her 83rd for another spa day and two course lunch for two. Sometimes people give a present and don’t realise how much it means. After a pretty rough day in the week this present was well and truly appreciated. Compliments to the chef the lunch was delicious. We have visited Greenwoods many times and definitely recommend it! Feeling rested and relaxed ♥️

I went to Greenwood’s hotel on 2 nd of November for a ladies night dinner and dance . Service very poor no water offered with food had to ask several times . Food was cold . Pasta was one clump congealed. When we got up to dance all our glasses with drinks were removed from our table . Also a lot of other people had the same issues . Unfortunately we had the same experience with on drinks on New Year’s Eve last year

Wow, we attended Joe Bananas Halloween party hosted at Greenwood’s Hotel & Spa. We had a fantastic afternoon, not only filled with amazing entertainment from Joe Banana but also clean and tidy venue that definitely impresses. Staff were all tentative and friendly. Greenwood’s is a lovely venue and it was great to see our favourite children’s entertainer utilising such a lovely space. Hope to attend many other Joe Banana events at Greenwood’s! As for the entertainment, as always world class best entertainer we have ever seen, not only the for the kids but adults to. Would 100% recommend anyone to visit a JB show or better still book him for your parties. Thanks Joe and Greenwood’s for another fantastic event.

Celebrated my sisters 60th with a spa day and evening meal yesterday. Had a lovely relaxing day and delish afternoon tea, was so full couldn’t manage the full meal in restaurant last night. Had a lovely treatment by Evi who was a really lovely girl. Will return

It's like calling the Drs - "too busy to answer the phone... "

Service, grounds, location and food were all great. Massage spa treatment was very good. But regarding the spa area, I found there wasn't much guidance on what to do and where to go. There is no clear direction and a bit of a maze for people who've never been there. The locker room was in need of a revamp. Pool, sauna, steam room, and sun terrace were all great.

Full review to come. My god how it's deteriorated. Absolutely so unprofessional.

Lovely spa, great value for money, room was too small for 3 people. Better to book 2 rooms. Restaurant is very good. Grounds beautiful, the scalp massage was amazing.

We went for an Ascot spa day. The food was delicious but lacked meat. All in all lovek atmosphere and very good service as the manager took time out to discuss our feedback 😍

A huge thank you to Lauren who made our experience spectacular in the restaurant, she went above and beyond and gave us an amazing experience. A true credit to you.

Did not stay in rooms attended a twighlight Afternoon Tea and Spa. The location is gorgeous and Service very good

We were warmly welcomed at Greenwood’s for our much needed Spa Day. Changed into our robes, then keen to get the most out of our visit we headed straight to the pool area which I have to say was stunning! We enjoyed a leisurely swim and relaxed for most of the morning before heading upstairs for lunch. Staff were attentive, varied menu all prepared freshly and very tasty. Enjoyed a coffee in the bar area afterwards. All areas exceptionally clean and inviting. In the afternoon we each had a massage and pedicure. The treatments where divine! We both agreed we’d had a really relaxing day and we plan to return soon! Highly recommend!

Had afternoon tea here. Building and setting was stunning however afternoon tea was not the best I have had, not much in the way of home made cake. The scones were the nicest light and tasty.

The bed was very uncomfortable, pillows were very flat & duvet very thin

Lovely, well kept hotel and Spa, both inside and out. Peaceful place, excellent service from staff, friendly and helpful. Spa area was good, pool decent size and relaxation rooms were very relaxing!

Had a lovely cream tea requested salad sandwiches brown bread, advised friend didn't eat egg..sandwiches turned up vegetarian with egg on white..felt asked what wanted then just gave us what they wanted!

I recently stayed at this hotel and despite the lovely reception staff, I had an awful stay. Firstly, it was mentioned in your reviews that parts of your spa facilities were unavailable. Before making my booking, I emailed to ensure that your steam room was working. You confirmed all facilities were in order however, upon arrival I discovered that your steam room was not in use. Secondly, those staying in the room next door were incredibly loud and it seemed as though they were having an argument. They were screaming, throwing items around, and slamming doors which is unacceptable for a Sunday night. I contacted the reception staff at 11:30pm however the noise continued. At 12:17 am, I rang the reception many times hoping for a resolution, however no one picked up. Lastly, one of the water bottles provided in the room was not sealed. This situation has disrupted our break and sleep deprived, for both me and my mother. However, I wish to compliment the reception staff who were incredibly professional and friendly upon arrival. I feel that hotel staff should take corrective measures immediately in dealing with disruptive gusts. You should also alert guests that some of your facilities will not be in service since I made sure of it prior to booking. I did reach out to the hotel by email however I did not receive a response.

Such a wonderful hotel spa was fab and food was excellent

A wonderful stay in a wonderful location. The grounds were beautiful and well worth the walk around, the rooms were amazing, room service in the morning was amazing and the dinner service was delicious. The spa was also amazing, the back massage I received was a reasonable price and felt amazing! The pool is also wonderful, it was very warm and cozy. Next time I will definitely check out the sauna, relaxation room, and the hot stones room.

My stay at this hotel and spa was a mixed experience with room for improvement. The food was commendable, scoring an 8.5 out of ten. However, the spa facilities were in need of a refresh. While my wife had a massage, she found it less relaxing due to the masseuse's constant talking. It's challenging to request silence without feeling rude or awkward. Regarding the hotel room, our first room had some issues including a damaged shower gel holder and a peculiar discovery of toilet tissue within the bed. We promptly informed the receptionist who upgraded us to the bridal suite. However, it took four days for management to respond to our concerns after emailing them the photo of the toilet roll. The bridal suite itself was spacious, and the bathroom was more modern. However, upon showering, we discovered the hotel had failed to refill the shower gel, which was an inconvenience. It's essential for hotels to get the basics right. During checkout, when asked about our stay, I provided my honest feedback, but the staff's response seemed indifferent. It felt like they were just going through the motions rather than genuinely caring about our experience. In conclusion, while there were some positive aspects to our stay, such as the food quality and the spacious bridal suite, there were also several areas that need improvement, including room maintenance, and customer service attentiveness.

Terrible. From start to finish, this entire experience was terrible. Highly advise to spend your money at a higher ranking spa with respectable customer service. Husband booked this as a Mother's Day gift, and spent just under £300. Included in my package was a full day use of spa fatalities, a massage or facial, and lunch. Included in my Husband's package was full day use of spa facilities, and 20% off any treatment for the day. Started to call the spa to book mine and my husband's spa treatments, no answer and left several voicemails over a period of three weeks. Nobody got back to me, so l rang again and left another voicemail. Somebody got back to me five days before our expected spa day. When I tried to book our treatments, I was told that I had already been booked in for a massage, as that was the only thing left available, and I was told that there was no availability for my husband to have any treatments on the day, as there was no slot left. I questioned this, as I was not happy. The girl on the phone gaslight me the entire conversation, telling me that I hadn't been calling, and no voicemails had been left, and told me that the only thing that she could offer me was a full refund. (We have a small baby, and childcare had been booked and paid for by this point) - non-refundable. Got to the spa, we were told that our lunch was booked for 1230, and that we had to attend the restaurant in full clothes. We undressed to use the spa facilities, had to dry and get dressed again to go for lunch, then had to get undressed, back into wet costumes, back to the spa facilities. The spa is very limited, there is are two tiny sauna rooms, two tiny steam rooms, no relaxation outside (if there is we weren't told about it) one large pool that is very busy. All sun-beds busy. All were spa facilities quite grotty. The reception staff seemed quite immature, very loud, talking about personal lives quite inappropriate. Not very approachable either. The spa doesn't really give spa vibes, it's more like a very expensive leisure centre. One positive: massage very Good.

Amazing hotel and spa. I went here as a birthday treat with my husband and I had the best time ever. Would highly recommend.

Went for a spa day with the Mrs, really nice place with everything you need in the spa area. The public in there are pleasant and chatty, which is nice. Staff are great and give you everything you need. Had some lunch in the restaurant included in the spa day. Very decent standard of food for something 5 min drive away (for me) - superb.

Superb venue and I've been DJ many times here over the last 30 years. A number of different rooms to choose from to hire for your celebration party or wedding. Lovely place, it doesn't get better than this! I offer a terrific great value DJ and Photography package however I've heard recently from a friend who booked Greenwoods for her wedding that she was only allowed to use their resident DJ. Bare this in mind when booking. Cake maker, Photographer, Balloons and decorations - people should be able to chose who they want to entertain them, just like they have a choice over other suppliers and services.

I was really looking forward to my stay at Greenwoods with my partner but was soo DISAPPOINTED when seeing the room. It was soo dusty and dirty, there was a used toilet roll on the holder, brown stains above the holder water marks and mould. Me and my partner made up our minds we weren’t going to stay but thought we’d check out the pool and the whole things is just a mess, it really looks nothing like the pictures. It was a huge waste of time, checked in, stayed for 5minutes and left.

I haven't stayed at this hotel yet because whenever I phone at any time during their open hours, on any day of the week, nobody ever answers. I just get their voicemail stating they're busy and to leave a message. But nobody calls back or answers the query - quite disappointing!

In my opinion one of the best spas in the uk I visited a famous brand of spa and it was nowhere near as nice as Greenwoods. The pool is kept nice n clean. Plus decor throughout is lovely

Had a very relaxing time. The staff are very kind and helpful. Food in the evening was very nice. Scrambled eggs were not so good!

Lovely place well worth a visit can't fault anything beautiful rooms lovely staff and food

My husband and I stayed at Greenwood's hotel to celebrate our anniversary and booked an overnight spa package. We phoned to book and were given a better price than stated on the website as we were going during the week so I would recommend calling them when booking. We paid £379 in total for our package and got a 30 min treatment each, full use of spa facilities, 3 course dinner, overnight stay and breakfast. (We paid £40 extra for a room upgrade) We could arrive from 2pm and were greeted warmly, we checked into our room which was very spacious and clean. The pool area was quiet as it was a Tuesday so it felt like we had the place to ourselves at times. We enjoyed an afternoon of going in the sauna, jacuzzi, pool and relaxation rooms. We had a back massage included in our package. I didn't think mine was great to be honest but my husband enjoyed his. The evening meal was incredible - we both had pork belly to start and lamb for main and the food was of a very high standard and our waitress (I believe her name was Lauren) was lovely. The bottle of red wine was also very good. After dinner we had a few drinks at the bar which had a lovely atmosphere. This is one of the more reasonable spas I have been to but the price was not reflected negatively at all in the experience. I would definitely recommend and return.