Grapes Hotel in St. Helens

As always , brilliant and efficient service , friendly staff and most of all best carvery all around , thanks to all the team who work so hard . The place is always clean . Great place for special occasions and family gatherings and equally a quiet pint .

Me and my lovely wife visit every day for a cheeky pint of peroni, we love coming here the Staff are friendly and professional We throughly enjoy the atmosphere here we highly recommend.

Absolutely love this place, been going now for getting on 4 years, and each and everytime it's perfect. The welcome from the staff is 100%, I often go in with my elderly mum, she has altzimers and they are so attentive and caring towards her, even sitting with her while I get our delicious carvery's. Juile/emma always so polite and friendly just like the rest of the team. Can't fault this place and would highly recommend.

Been here a few times before, but this time I decided to try the carvery & wow, was delicious, with a reasonable price for the weekend. My plate was loaded with all my favourites and they didn’t disappoint. Food has always been great here and we travel a bit further than our local area to visit for the good food. We always order on the app, so can’t comment on service, but never had a problem with servers etc

Went on Bank holiday Monday thinking a carvery would be welcomed after a busy weekend. Disappointed when we arrived to be informed the carvery was finished (17:30) shocked considering they pride themselves on a carvery available every day. However ordered gammon and steak which was ok but when ordering staff member shouting all over the pub Blue light is not acceptable on bank holidays felt a little embarrassed at this as the whole pub heard and I was not aware.

Been visiting for a number of years now and have always found the food and service excellent. Fresh meats and vegetables each time we visit. The only negative we can think of it does take a few days to get through to them to book a table, the app does not always work for us so we prefer to ring. Other than that we would recommend a visit.

Been to a few carvery’s and this one is definitely the best by a long way 🙌🏼 And always made to feel welcome. Will be returning for my birthday.

We attended the pub on Monday 1st July and was greeted by 2 lovely girls nothing was too much trouble for them I believe they was sisters we had a carvery that was delicious and scrumptious served by a lovely young girl will definitely be back!

We went to the grapes for a family meal there was 12 of us from when we arrived the service was so nice the lady on the front desk Juile took us to r table and Emma was recommending some of the menu so it was so hard to chosen with having an amazing choice so we had staters then some had the carvery which is always amazing I love the roasties the large fish and chips was mostly everyone favourite wow the portions are amazing the service was amazing as always bar staff so helpful and friendly so yes I can’t wait for are next visit highly recommend the grape

Always a good place to relax after a long day. Food is great. Football on telly. Great staff and service. Jenny is a legend.

Had the gammon it was delicious. Would recommend it. But the Carvery looked lovely as well. Probably get that next time.

Excellent food and service came with 3 friends and had the carvery plenty of choice of meat and veg all hot and very nice thoroughly enjoyed

Great service, food was lovely! Made very welcome by staff considering there was 20 of us 🫣 Thanks to Lynda for looking after us!

Catered for a party of 22 of us. Very polite and welcoming staff, was served fast and food came quickly with no problems. Food was delish will be going again ☺️

We usually enjoy our visits here but not this time. Admitly was a Sunday and busy. I was in the eye for the carvery when a manager moved it despite the fact I was standing by the rope I then found myself at the back behind 4 people who had been in front off. I then watched as the chef used the same things to pick up meat Yorkshire puddings and pigs In blankets. I normally enjoy the carvery but not on this occasion. The pigs in blankets had a weird tasters new potatoes were hard and the roast potatoes burnt there was hardly any left and what was were small and burnt. I also felt I couldn't take as many as would have due to use behind me. The meat was burnt on the ends and a large part was uneatable The mash was cold. The area to add sauces was dirty. I was so long waiting to be served at the carvery my partner has received there meal and finished it which defeated the point off going out to have lunch together. I am glad he didn't wait as his wou!d have been cold if he had as I was so long. In the positive his meal was good. I left disappointed and wishing we had gone elsewhere.

Pub was very busy but staff got us a table got our drinks an ordered our food for us, mum an sister was impressed too , excellent service 😀

The best carvery around. Great selection of home cooked meet and fresh hot vegetables, Yorkshire puddings and gravy. Nothing is too much trouble for the staff. They are all so helpful and friendly. I highly recommend the Grapes and am luck I don’t live far away.

Big thanks to Emma and all the team for another great dining experience, the food was excellent and all served with a smile.

Brilliant food ,, carvary lovely ,, great staff ,, definitely going back 💙 They looked after us so well ,, cheers to all the staff 🍻

Great service particularly from Emma, despite pub being busy, found us a table for 5 at quite short notice. Service quick and friendly. Food good quality

We visited the pub on the 17/3/24 at 2pm and had a bizarre encounter with a member of the bar team who began by asking us to move from an empty area of the bar counter that we use on every visit. When I moved then asked why she explained that 3 meter run of bar we had stood at was for storing glasses only. Next, our drinks order was incorrect and we were rudely blamed for this, the server then made comments to the other nearby bar team members that someone was having a bad day... The server then left the bar without finishing the order so we asked to speak to the manager. The server then returned and was rude again blaming us for the order not being completed before she hid behind a pillar to listen to our conversation with the manager. This odd encounter lasted for 10 minutes with the server giving a running and sarcastic commentary during the entire exchange before declaring though she had only been on duty for an hour she couldn’t wait to get out of work It took long time to get served and throughout the server thought the odd encounter to be amusing, really strange behaviour throughout with frequent inappropriate comments, that someone who was genuine would not make. Lesson is that we will avoid future visits and would recommend you avoid this bar also.

Great carvery…well cooked and a full plate! Desserts are tasty and the beer is good…recommended! Come here most Sundays as the staff are so welcoming and professional.

We’ve been visiting this place for nearly 21 years and have never found anything to complain about . Staff are great , food is great especially the carvery! Lynne is an amazing lady who goes above and beyond to make sure you’re happy with everything . Julie arranges some of the best entertainment so if you need a a couple of hours to chill and enjoy some good live music make sure to book your tickets with her. Overall, a great place to eat and relax with family in a nice atmosphere.

Had an amazing 50th birthday meal here and couldn't have asked for a better place,amazing service from Jenny. 10/10 Will be coming back.

We live locally and really enjoy having lunch at The Grapes. We're both vegetarian - I always have the veggie carvery which is absolutely delicious. My husband loves the halloumi and chips- always very tasty and a huge portion. The staff are always lovely and our dogs are happy to see us home afterwards as we always get them a doggy bag from the carvery. We highly recommend The Grapes Hotel

I would highly recommend the grape's very friendly my son has autism ADHD and spits when anxious the staff made us both feel at ease and went above and beyond to make sure we enjoyed our meals ..thank you keep up the good work

I went yesterday and had the best carvery I've had in a very long time. The staff were really helpful and friendly especially Emma and Sharon, and the man serving on the carvery, sorry I didn't get his name! I can't believe I have never tried it before, I certainly won't leave it very long for a return visit. All great covid systems in place too.

Used to visit The Grapes frequently pre-covid and have only just returned since all the restrictions have been lifted. I think the standard of service and food was exceptional considering these challenging times. We arrived at peak time but Julie did everything to find us a table despite most of the tables being booked. We was seated straight away and had our drinks ordered and brought to us within the first 5 minutes! Will definitely be returning!

We went to night for tea with the family the service was outstanding Sharon who served are table was very welcoming an an couldn't do enuf for us an Paul an Mark the chefs the food was lovely will definitely be going back again

This was our first time back to The Grapes since lockdown. Felt safe and put at ease by the staff. Food was very tasty as it always is. The staff are very friendly and attentive. That’s why we keep coming back.

Came here last night and it was an amazing atmosphere nice and friendly staff. Would recommend and definitely come back.

Came to visit The Grapes last night and had a really good experience. Staff was really friendly and helpful. Really safe and happy environment. Will definitely be back soon!

Disgusting staff! The managers daughter taking pictures of our family table and sending it on to other people!! Absolutely livid!

Nice friendly staff and lovely food, i had the ploughman's burger and the mrs had a carvery which was delicious, the only negative was the hot pickled onions in batter which burned my mouth and were awful. Nice beer garden as well, we will be back.

We visited The Grapes Friday evening 9 July & were welcomed by the lovely charming Emma .It is wise to book a table even pre Covid times as it certainly is busy I presume itstestament to the quality of the food.We tend to have the carvery, with lots of choice and the food is always hot. Well done. to the chef and the kitchen staff we don't get to see.The waitress service is really good the girls are always pleasant. Our special thanks to Sharon so friendly, and of course to the bubbly Lyn.Well done in helping to create a lovely warm inviting pub.

Was served by Sharon who was so lovely. As a vegetarian the options are amazing! I will be coming back for great food and service. Looking forward to it :)

We were greeted at the entrance by a lovely lady who explained the ordering process. The girls serving drinks and food were fantastic, it was a great evening.

Visited the Grapes this evening and as always a 5 star experience the staff are really lovely. A great big thankyou to the three chefs Andy Paul and Danny they cook up an amazing carvery. It's the best I've had. Will be visiting again soon.

Lovely food. Had a carvery as was craving one and really enjoyed it! And not bad prices too. Also the hunters chicken is really nice, the best one I have had in a restaurant.

Highly recommend the grapes . Covid safe. Food was lovely. Great new menu. Sharon our waitress was amazing, really helpful.

We had a fabulous meal in the Grapes yesterday. Julie and her Team run a great pub 10/10 We don't live local to the pub, but is definitely worth travelling up for food and a great atmosphere!

We visited the Grapes yesterday for a Special Family Meal. The staff where very accomadating for us and provided us with great service. We would recommend if you are looking for a great night and good food then go the Grapes!Looking forward to our next Visit!

Visited Saturday afternoon and everything was lovely. Our food was fab & nothing was too much trouble for the staff. Good pub food served well

Excellent Food and Service always from the Amazing Staff who are always very friendly and welcoming and always go out their way to help.

Lovely staff ,thanks to Shaun Bev Team for great service.....Cheers Bev.. Salmon with noodles was delicious....

From booking to eating our meal everything was fantastic. Well organised and very safe. We had amazing service from Sharon who couldn't do enough for us. She needs a payrise as she was so busy. Isla and Dexter absaloutely loved Sharon. The food was lovely to. Brilliant visit xxx well done ever to everyone and thank you xxx

Just dropped by the grapes and had a lovely meal Sharon and Kirsty Thankyou both for funny fast and fab service

So pleased the Grapes is open again ,good great ,service excellent staff are brilliant could do enough for you .Loved it ,great to spend time with my best friends ,can't wait to come back again . Excellent place to eat ,👍😃

Wow booked last minute staff could not be more accommodating, very friendly and welcoming. Sharon and Jen you are so lovely thank you for making my daughters birthday a memorable one . Food was excellent.

Had a lovely meal tonight with friends, spotless, and well spaced so we all felt safe, the staff could not do enough for us, food lovely and great service, we used to eat out a lot with friends pre Covid,and great to see our lovely friends again in great surroundings and get treated so well, just what we needed, big thanks to all the team

Was amazed by the quality and excellent customer service. Been a few years since We dined at The Grapes. I rang up before to say mum walked with her walking stick and we had a very accessible table. They could not have done more. The staff where all so helpful. I had the carvery which was amazing my starter was hallumi fries got loads of them! The drinks are very reasonable too you can get a bottle of wine for around four pounds. We will be regulars now! Going to try the breakfast next! Can’t recommend the Grapes enough l!

Julie and Emma were great hosts, helped us with the ordering process. The breakfast we recieved was lovely, props to the chefs, super fast service and food was piping hot. I definitely recommend

went with my partner and our two children staff went above and beyond to help out especially Sharon. Food was amazing especially the carvery plenty on the children's plates too. Will defiantly be coming back again soon.

Shaun was amazing! Couldn’t do enough for us, would highly recommend for a date night!! Thanks shaun

What outstanding service we received today. The staff could not have been more accommodating and friendly. Thank you so much to- Sharon, Bev, Aimee and Chloe for their amazing customer service today. What a pleasure it was to return to the Grapes today. We will see you soon

Really warm friendly service from Gemma, she looked after us really well, a really tasty carvery, that was excellent value for money

Proper boss entertainer made are night Sharon thanks for the laughter from table 15 we will meet again xx 😄😄😄

Had a lovely meal at the grapes. Kids loved it staff were lovely too. We chose table service and Sharon was lovely service with a smile. We will be back again soon thanks

Lovely meal at the grapes. Great atmosphere and boss entertainment from our waiter Sharon :) who made our night ! From table 15.

Had a great time, my mum hasn't been out to eat in over a year and half and struggles walking, we both ordered carveries and Sharon was friendly and attentive helping me carry them both back, checking in on us throughout. A credit to the grapes, carvery was great and meat was delicious.

Great service and good atmosphere. Our waitress Sharon really made the whole meal she was so lovely. Would definitely come again

Visited this evening our family and Sharon went above and beyond to make us all feel welcome and kept checking that everything was all ok. Thanks SharonDefinitely a credit to place

Great to see Julie who is the life and sole of this pub and Andy pulling out all the stops on an awesome Carvery. Can’t believe how much we’ve missed this place, I definitely recommend booking !!!

Our favourite family treat! We have waited for some time, and the Grapes did not disappoint.Table for 7, all welcomed safely and escorted to seats. Smooth table service with excellent friendly staff.Food was fantastic with 5 of us having the carvery. We can't visit this place without having a carvery...its the best around.Clean plates, happy faces. Well done! We'll be back soon.

Love it there ,delicious food good beer and great service from friendly welcoming staff and all in traditional pub surroundings. My favourite!

Went today with my family food was amazing.Would like to say thanks to Sharon the lady that served us went above and beyond made us feel so welcome we will be back again

Just wanted to say thank you to Sharon, who served my family today. She was amazing with my little girl Faith, and couldn’t of been more helpful :) beautiful food too :) and great price !

First time back after lockdown, and to say I’ve missed the local is an understatement. Food is still as good as ever, and the staff are all friendly and accommodating. Especially Sharon.... never change Sharon!

Visited The Grapes this evening for a meal and drinks with family. Manager Julie greeted us on arrival, talked us through social distancing guidelines and took us to our table where we were promptly served by attentive staff. Two of the group had a tasty carvery and partner opted for a meal from the menu. Meals arrived altogether and were hot, tasty and more than value for money. Nothing was too much trouble for the friendly team. I will definitely be visiting The Grapes again very soon and I’d highly recommend a visit. Well done Julie and team for making our visit today a great one. :)

First time eating in a resturant since lock down lifted. The app was playing up so we got table service and the ladies helped up in a quick and friendly manner and the food was tasty!

Lovely pub, one of our favourites. Food is always top quality and the drinks are always a bonus especially with the good presentation.Em is a perfect host, constantly making sure everyone has everything they need, customer service skills are second to none. She makes every single trip worth it.Our first time out since the lockdowns and we definitely chose the right venue.Thank you very much Em and the rest of your team for the brilliant service. A credit to Greene King.

Excellent food and service, nothing is too much trouble for the friendly staff. Will be returning when these restrictions are lifted.

We live locally and haven't been here apart from in the summer outside. Rang up to get a table , a lady called Bev was more than helpful and reserved us a table for 7pm.From when we arrived, the place felt very covid safe and staff were more than helpful. Service was quick and cheerful and all of the staff were extremely polite. Whislt we were waiting for food noticed Bev offering to walk an elderly couple to their car as well, going above and beyond her expected duties. This was extremely nice to see. Overall a pleasant family visit with pleasant and efficient service and will be returning soon

Thank you all team grapes for looking after us today we felt very safe and social distance was very organised the service and food was amazing thank you once again team grapes we will be back 😊

We went the Grapes this evening. The food was lovely we all had a Carvery. But there one was girl who just kept chatting and sitting down. Took us ages to get a drink.

We had a fabulous Christmas lunch in the Grapes, the staff were lovely and really attentive, nothing was too much trouble and they made us all feel so special. The food itself was really tasty and plentiful, I will definitely eat here again.Well done and thank you to Julie and her team.

Just had an amazing Sunday lunch in the Grapes. Very friendly staff and tremendous food. Will be definitely returning.

Brought the family here for Christmas and had a wonderful time. Food was lovely, portions were generous, and the staff were incredibly friendly and helpful (jumped straight into action to help us when we spilled a drink despite being busy!) I will absolutely be coming back when we can.

Had a fabulous Christmas Day carvary dinner with my family, it was the most tastiest Christmas dinner ever ,fabulous atmosphere, the staff can’t do enough for you and Julie the manager is so lovely, deffo be going back soon for more

We have just had our Christmas day dinner at the Grapes it was amazing the food was excellent service outstanding Covid regulations followed to the highest standard thankyou so much x

Great selection of food and drink. COVID compliant. Excellent carvery. Great atmosphere. Great prices. Great staff

Visit 09/12/20 Not visited for quite some time, it was absolutely outstanding!Food was great, the service was brilliant and worthy of a comment are Sharon, Jen and Bev. Amazing team of ladies and so friendly, we laughed so much.Great to see all the Covid guidance and care given 100%Well done Team x

Service great, staff always happy to help. Fresh beer and good food. Really good all round! Highly recommended

Went to the grapes hotel today it was brilliant they where following all the correct procedures and the food was delightful and the service was amazing Well done all

We are regulars here and love this pub! All the staff are SO friendly and go above and beyond to ensure customers get what they need. Emma the manager is always so friendly and accommodating. They’re very understanding about coeliac/ gluten free and other food allergies. A good selection of Vegan/ veggie options too. We love Sharon the bar maid. Always has a smile on and a joke to crack, she looks after everyone. Bev, Jade and all the waitressing team are so friendly and upbeat and work very hard! A must go to! They the tastiest steak and peppercorn sauce is GF too! We’ve met the chefs before and they’re very committed to ensuring food is safe to eat for coeliacs.Highly recommend a visit to this family friendly pub.We feel very safe eating here with all the covid regulations. The staff work tirelessly at keeping the pub clean and safe.

Visited the Grapes first day after the recent lock down , to be fair the food was ok and it was busy but what I can’t except is being asked to move tables in the middle of our meals because apparently we had been seated on a two person table even though there were three of us , also note we were only asked to move because the big bosses were paying them a visit in the afternoon. So not really a good experience like I said food was ok but some of the staff need some extra training on manners , note we won’t be going back.

very good food and atmosphere,the night was made better with sharon and staff doing all they could to give me amd my wife a good night.

Lovely staff so helpful and friendly, carvery was amazing we got so much for a good price too, highly reccomend

Went for a meal having never been before. The food was excellent, the staff were very nice especially Sharon and Chloe.

Love the food at the Grapes, the Carvery is to die for and the staff are so friendly and helpful Thank you Gemma and your team for looking after us, can't wait to come back after lockdown

Food was OK and chef very good, i ordered an all day breakfast and ordered an extra side of mushrooms. Breakfast arrived with 2 mushrooms on but my side didn't but i did not complain. On receiving bill i had been charged for the extra portion of mushrooms which i did not have. I spoke to server and she got manager involved who came over to table to ask me to explain what had happened! I told her i did not receive the extra portion of three mushrooms (£1.50) but did get 2 mushrooms on my breakfast. She said that i was only supposed to get one on my breakfast and an extra portion consisted on only 2 mushrooms. I explained that previous occasions a portion of mushrooms was 3 and it stated this on menu. She then proceeded to get chef involved to verify my story!! as if i'm some sort of mushroom scam artist!!! All this was behind my back but within earshot which was a little embarrassing She also seated me and my partner at a table and then came over to tell me to move to another chair on the same table so i would not be close to the adjacent table, even though there was nobody at this table for the hour that we were present. .

I Came here for food with my husband , staff and food was amazing ! No complaints , quality food for a good price and the roasts are delicious 😋😋

I visited for lunch today and the measures that the pub has put into place to make it COVID safe were exceptional. Everything was explained to us from the moment we walked in the door. Jennie was fantastic recommending dishes for me when I was unsure what to get and not making me feel rushed whilst I was deciding between two meals. She also ensured that we were happy throughout the whole of our visit and couldn’t do more to help. She always had a lovely smile on her face and was laughing and joking with the other customers. She is clearly an asset to your team. I will defiantly be visiting again!

Amazing carvery and kids meal deals. Absolutely brilliant service from Jane, she went the extra mile to ensure we had a brilliant experience at The Grapes, everything was very organized with table service, We would definitely be visiting again.

My partner and I have been here a few times, twice since masks were introduced in and around bars and restaurants - the staff calmly explained to customer and us the procedure - on the first night we had the entertaining position of being right next to the entrance - some comments from customers were all but comical: I digress. Every time we come the food is always exceptional - service is always great and we feel very very straight. The precautions you have put in are above and beyond! Well done. We will be back soon.

Best carvery I have had for some time. Fantastic service from Jane,table 18. Due to covid all service was to our table and superb. Thanks for keeping us and everyone else safe at these uncertain times. Yours sincerely, Gary

Ive been here numerous times during the covid 19 pandemic. I have always felt safe and feel that the pub does adhere to the strict rules.The fruit machine and its chair were fullysanitized as soon as a person left it. Ready for the next user. The team all wear visors and are seen constantly cleaning.Julie, Bev and Sharon have all kept their high standards of customer service.The food is lovely but I preferred serving myself from the vegetable options on the carvery. Though I know thats not possible.Keep up the good work!!

Little mix up with the table booking but this was quickly sorted out with no problem. Carvery is really nice! And it’s the second time we’ve been for a birthday and the service is always great as it was my dads birthday today the staff took the cake and brought it out lit. The guys joined in to sing happy birthday and made the day really special. It means so much, Thankyou from us all

Called up last minute luckily managed to get a table excellent welcome asked to complete test and trace which was very simple. Lovely Macmillan raffle display at the entrance. We all had 2 courses served quickly . Definitely recomend . Good luck with your Macmillan challenge

As always met with a warm greeting and friendly smiles. You can guarantee that you are always made to feel welcome. The food as usual was of a high standard. The staff work hard to keep you safe whilst providing an excellent service.