Based on 19 opinions finded in 2 websites
Opinions
I had a bug in my chicken salat. It was delivered, when I open the box bug comes out . Something disgusting ! I really do not recommend you to eat in Gourmet burger. I add a picture in to the photos.
Zuzana Hercegová . 2024-10-01
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Possibly the worst takeout I've had. Didn't have the items I ordered so called me to replace with something else and kept rushing me for a decision. When the food did arrive it was cold and even on reheating wasn't very nice. One of the items was completely inedible and made incorrectly. Won't be ordering from here ever again and most certainly not worth the money wasted on it.
Loz Chaos . 2024-01-31
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Awful food delivered by just eat took over a hour to deliver to Twyford and to top it off food was stone cold. Even had to travel to takeaway to get fresh food
Lee Fuller . 2024-01-27
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Took an hour to arrive, half the order was missing and no way to contact them
Becky Lee . 2023-12-17
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Don't leave many reviews but after seeing all the negative one thought it had to be done. Ordered over the phone to pickup,was ready in 15 mins. We had peri peri burger meals. Food was fresh and well cooked not the standard chilli sauce we have in Luton bit sweeter but done the job. The staff were friendly also gave 10% discount as we were local.
Yousaf Kenan . 2023-08-10
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Food never arrived, and dont have a phone number to chase up the order
Gurmanpreet Singh . 2023-02-18
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Came hour late, manager or owner was rude shouting on phone when asked where food was and when it did turn up no one could eat it as it was undercooked and cold only plus was the driver was nice
Jessica Xx . 2023-02-03
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Burgers are succulent and fresh .
Reading Foodie . 2022-11-21
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I have an order with them on uber eats and i only live down the road from them, they keep changing the delivery driver and are taking so much time i dont even know whats going on, i've made nearly £30 for what? Disgusting service, i will never order from here again!
S R . 2022-11-06
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Waiting ages for delivery food cold chips soggy seen more salad on a cheese sandwich. Shocking!!
Debbie Lamond . 2021-12-03
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the communication between them and just eat is abysmal, it came 2 hours late and was cold. The fries has remnants of other food in the box including other types of fries (i.e. cross contamination). Very shocking. That being said it tasted pretty good.
Lyam GG . 2021-11-10
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Made an order via just eat around 1pm. Food arrived just before 3pm! And it tasted like it was made 3 hours prior. Food was soggy and cold. To make matters worse you cannot find a telephone number for them anywhere unless u go to the allergies section of just eat. When they answered they were rude and would not offer a refund under any circumstances just discount off the next meal which will never happen! Avoid at all costs
lauren williams . 2021-08-22
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So..... I will start by saying the food wasn't all that bad, once it had arrived... One can only assume they make the food fresh to your order... In the sense it must have been that fresh that they had an egg, and then nurtured that egg until it was a nice healthy chicken, and then decide to cook it. That is one of two logical reasons i can come up with for explaining how on Earth it can take that long to arrive!!! Either that or the fact they then charge £6 for delivery, maybe they waited for my order to.come in, and then had the chicken delivered straight from the farm, to the takeaway and then to me... If i am ever desperate enough to order from here again, i will make sure i order it the day beforehand, that way maybe i will get it when i actually want it....
Matthew Hodgkiss . 2021-05-11
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Where the hell is my food ??? Ok it was 30 mins late, but tastes good so far 👌🏾👍🏻🤘🏽.. great food and I very nice burger !.. keep it up, delivery times could be quicker
jazz singh . 2021-02-27
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Terrible service, substandard food and this place is actually operating as Reading pizza which also has extremely poor service and food. False advertising!
Elle Solomi . 2020-04-29
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Worst burger and chips I've ever had, cold, soggy, didnt eat any of it, and kids meals were dreadful. Not gourmet at all and hugely overpriced AVOID.
Zoe Cartmell . 2020-04-03
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5 Opinions
The most disgusting,vile and appalling eating experience we have ever had! The floor hasn't been cleaned for weeks. Children obviously eating things off the floor that could kill them. Do not go here! KFC should be appalled and ashamed at themselves! We are truly disgusted at the vile conditions this "restaurant" has. May as well pay to kill yourself and most importantly, DO NOT TAKE YOUR CHILDREN HERE ITS DANGEROUS!
20 Opinions
The food and the service was very good. It was a much needed meal, after not having the best of days as my groceries did not come.
21 Opinions
Purchase of large Cod and chips at a cost of around £8.90 Whilst cost is not everything the size and quality of the fish was dreadful. A small piece of fish, in fact the smallest I have ever been served in a chippy when ordering a large. That was a small issue, the cod was clearly not very fresh, it was old and grey and mushy. The batter was ok but nothing better than you would get on a precooked supermarket frozen fillet. In fact an oven cooled supermarket option would be preferable. The chips were cooked probably for the second or third time, were very fatty, however they were refried at the time of purchase. If it wasn’t for fact they were hot the rating would be 1 out of 5. So disappointing.