Gourmet Full House in East Lothian

Always says they are open when they aren’t. Take your money and don’t refund it unless you chase it. Opening times are unpredictable. That being said this place used to do my favourite crispy shredded chicken in spicy chilli sauce, all of a sudden they don’t even know what it is. It’s on their menu but they say they don’t know what it is. Crazy crazy place.

Wrong food delivered, noone answers phone to get it rectified so I'm still hungry and my husbands had his. Not good !!! Won't be back

Literally the worst Chinese I've ever had. Soggy spring rolls, salty noodles and inedible meat in the gross chow mein. Ordered orange chicken and it had massive chunks of pineapple in it, not what I ordered.

Stood in there shop for 10 minutes or so No one came threw

Waited an hour and 15 minutes past our delivery time before we got our food. It all arrived cold but once heated up it was actually quite tasty. Shame about the long wait, the driver had obviously left the shop long before arriving with ours.

Food was actually disgusting. Chicken curry 🤮 slimy chicken with sauce just thrown over it not even coating some chicken . Will not be ordering again no wonder it came quick . My only hope is I’m not unwell tomorrow after it

The beef curry had mushrooms through it and no spice to it at all and there was no mention of mushrooms in it on the menu I hate mushrooms and this spoiled my dinner straight away also the egg fried rice was more like boiled rice with egg through it the rest of the meal was alright but there was no spice to anything very bland but very disappointing for the price you pay had a lot better in every restaurant near by

Not sure if they are under new management. Used to love their food. Last time I ordered carry out it was obvious they were doing refurbishment. Food was awful. Thought I would give a second go but just as bad. Everything tasteless and bland. I had vegetarian dish - minimum veg in amongst this glutinous mass jelly sauce. Sorry but won't be back.

Just re-opened. Still very good.

Ordered from here and cannot fault there delivery time nor the customer service as I was refunded my money but the chicken curry, avoid at all cost as both me and my partner tried and there was a weird taste from the chicken and the mushrooms. Having to send the curry back with the delivery driver. I feel for my month old breastfed child who will be tasting it in an hour or so.

Waited over an hour for delivery, food was bland and cold as if it has been sat for ages, was just a mess didn’t look nice

Ordered before 7pm it didn't arrive till 8. 45 pm nobody should wait nearly 2 hrs for a small order 0% satisfied would have been quicker ordering from fife

This chinese takeaway used to be very nice last few time have been eatable tonight however food was sloopy, bland 26 pound no prawncrakers karen (the owner )your stardand have defo slipped

Terrible delivery times. Waiting over 2 hours for a meal now to be told they are ‘awaiting the driver to return’ - it’s hasn’t even left. Don’t order from here unless your willing to wait.

I love my Chinese food but for a long time it's been difficult to get anything decent in this area. Don't normally leave reviews but credit where credits due I've had the most delicious dishes 3 Friday evenings in a row

WW2 rations taste better than this place. Too much salt and msg, horrendous sauce and more meat on a stray cat than in 4 of these dishes put together.

Delivery is rubbish. Be prepared to wait over 2 hours

This has to be the best chinese carry out in the area. The portions are huge, food very tasty, lots and lots of choice. The Scots Box is fried rice with chicken curry with onions in a large box. Definitely enough for 2. Their pancake rolls are full of vegetables and meat and the dips with them are tasty. The £10 salt n chilli munchy box could feed three. We collected our order. It was piping hot. On our last 3 visits to Seton Sands Holiday Park we have had food from here 6 times. Looking forward to visiting again in November and trying something new.

I ordered the salt and chilli chips and I found chicken in the chips. As a vegi I am extremely disappointed in this. If you do not eat I would not eat here.

Will be the last time go to this Chinese the order wasn't right and the food wasn't up to scratch

Food was fantastic and good value for money

Brilliant food here. You're never waiting long for delivery. Unlike some others, they 'the gourmet full house' also get your order correctly everytime. Bonus.. Cheers.

Got a noodles nd curry sauce from here took 2 bites nd spewed it back up unbelievable waste of money

Very nice Chinese kitchen, quick prepared food. Portions are huge for price. Would recommend everyone try this one.

Not bad, but not very good at mixing in chillies, seem to clump them together, bit nasty if not expecting it.

Always good and on time. Staff have treated me with respect and social distancing was always observed. Everytime I have gone in all the staff are in masks. Unlike a lot of other take a ways in the area.

Food and service, both excellent.

After ordering on Just Eat, I was told it would be a 50 minute wait for delivery.....fair enough, it's a friday night. An hour and a half after ordering, it's still not here. When I called the restaurant, I was informed that it was out for delivery. NOT impressed at all!!

Best chinese by far but sweet and sour pork aint the same last couple times,gone down hill by usual,and swimming in sauce.

Food was an hour and 25 minutes late with no update until I had to ask. Frustrating £15 minimum when ordering food for only one person. I asked for a refund before it was delivered because I didn't want my food anymore and got £3 back of my £20 order

Our Chinese takeaway of choice, they’ve always been really accommodating and the food is always spot on!

Orderd for collection. Went down to pick it up on arrival no one was at the desk, I tried shouting a few times but still nothing. So after several minutes no one came so I just left. Very disappointed.

Not had a bother with this place in a very long time. The food is always excellent. They usually deliver on time. reasonably priced. Only thing I could force myself to be bothered about is the BBQ sauce is a bit too sweet I love it my taste buds love it but my teeth don't.

Good takeaway, every dish we ordered was tasty and hot. Fast delivery and reasonably priced. Will use again

A lesson required in Customer Service with this place. It would seem that they've forgotten the idea of a courtesy phonecall to say the delivery will not be delivered within the alotted hour when ordering through Just Eat. Waited 1 hour and 20 mins for food that was less than average. Take yourself off Just Eat if you can't keep up with the orders. When I phoned was told by the chap that people have waited longer. Christ knows why cis the foid is gash.

First question I asked is how long will it take to deliver to my address, told 20 minutes, after about 45 minutes I called asking where is my meal, told, driver already left and he may be there now. No, about 10 minutes before he arrived. Google maps has my address as 0.2 miles and 1 minute by car from their restaurant. (Yes i'm lazy). It used to be taxi's that operated like that, maybe they still do?

Food was great, really tasty and fresh, arrived early too which was a bonus. My new favourite Chinese takeaway.

Shocking... Pure greed, take more orders than delivery service can cope with, then lie to customers over the phone, and, this happens more often than not. Wont use this place any more..

Love the food here, The best Chinese food I’ve ever had and the munchie box is great value and tastes fab.

Great food,great service and staff r very helpful,delivery service is quick,prices r very reasonable and meal deals r defo value for money...canny beat it..x

Poor quality customer service was told it would take 30 to 45 mins to have the meal delivered i called back 1 hour and 10 min later to find out that the food had not even been made yet ,poor customer service ,totally disorganised with no real interest in the customer will not go back or ever recommend,,,total waste of time after i told them to cancel my or 2 hours after my original order was put in i get a delivery waste of my time ,there time,and there drivers time when he could be delivering to customers to reduce complaints

Ordered an hour ago and got told it would be 20 minutes , just called up and they said they don't know where the driver is and they don't know how long my order will be . Stupid 😩 worst place to go to and don't admit when they're wrong.

Food was suppose to come at 6.50 didnt come till 7.30. The food was absolulety tasteless. Not impressed at all!! Waste of money

Staff friendly and aim to please if you ask for specific things to be added or removed from options.

2 and a half hours I've waited for a chicken curry and some soup bloody disgraceful and thats an understatement and after waiting an hour and a half they then lied to men on the phone and told me I was the very next delivery and it still took another hour. First and last!! Read other reviews, this happens often.

Ordered food at 7pm and didnt show up

FIRST TIME ORDER...Absolute joke!! I placed a small order at 8.30 pm for a family take away and didn't receive my food till 10:35, this is after i phone at 9:30 and being told that my delivery was next on the list...I stay in tranent a 20 minute drive at best. By the time it had arrived the kids had gone to bed and I had prepared a meal, Incredibly disappointed and certainly would not recommend.

2 and half hours later I am still waiting on my delivery. Phoned 3 times to be told it's on its way. I will never order from here again. If I could give no stars I would

First and last time. Order was late. When I phoned in the woman replied to my enquiry ‘2 minutes’ and put the phone down. Phoned again and told with you in a minute. 30 minutes later as I was about to cancel the driver arrived. I politely enquirer as to what had been the difficulty. He replied’ we’re busy’ I pointed out that I had asked for an update...my 90 year old mother needs to eat on time...this was a treat for her...he replied ‘d’ya want it?’ I looked at him for a second and he turned round and walked away. His manner was rude and aggressive. I phoned to complain and was subjected to a torrent of abuse, ‘he walrus fro the NHS’ I was told. Well I hope his bedside manner is not reflected in his delivery manner. I travel extensively with my work and it is schocking to have this disgraceful service from our own local providers.

absoultly love this Chinese always hot on arrival delivery service brilliant food is amazing would defo recommend

They have made the rice dish smaller and added mushrooms to the curry so less meat

Just gave this a go last week. I can honestly say great food, very well mannered staff and overall a very pleasant experience. Will definitely be back in the future.

Service is ok not the best looking place

Flies on the prawn crackers digusting shop. Drop food on the floor and put it back in sneeze and cough all over the food, smoke in the kitchen pick the food with there hands go to the toilet and don't clean there hands and there storage place is digusting! I used to work there most vile place to work!

Awesome wee place really tasty food. Not sure how there are so many complaints on here. It must have had a turn around, because i had it just a week ago and it was as i say delicious.

Not worthy of 1 star. Ordered 5:45 delivery 6:55. Called at 7:30 food not even started. Joke.

We've used this carry out three or four times. Every time it has been late. They also to get to deliver drinks that have been ordered Avoid.

Time for takeaway being ready was incorrect. Had to wait an extra 10 minutes or so. Food was decnet enough

Absolutely shocking service. Placed an order via Just Eat at 7.15pm. Delivery was initially meant to be 8.00, then they added 30 minutes on. To receive a call at 8.40pm telling me my order is cancelled because of a staff shortage. Complete joke. Unless there was a mass exodus of staff at the one time, then surely you were well aware of this issue. If you're unable to fulfil people's orders, you shouldn't take them. Losing money from closing for one night is a lot better from business than being an absolute riot and ruining your reputation- that has long term effects. Will never order from again.

Took 30 mins to make a chicken curry when it wasnt busy as we went to store. Partner said the meal was average nothing to scream about. No one is at the counter for longer than 3 mins. There is a bell for attention but atill took over 5 mins to come to the desk. When the woman came to the desk she had her mouth full chewing with her mouth open. Inside is average cleaning standards but the posters which are tapped to the window was full of dead bugs which put me off

Had 2 or 3 takeaways now and they have all been hot, fresh and tasty. The best Chinese we have found in the area.

Awful - late arrival, food was barely even warm and not fully cooked through. To make matters worse, when the driver finally rang the buzzer and we said we would come downstairs to collect the food as the buzzer wasn't working properly - we get there to find the driver has gone and has left food just lying on the floor. Tried to call the shop however they had closed conveniently before the order had arrived. Never using them again! Asbolutely shocking!!!

I used to work as a chef and I can honestly truely say that was disgusting , I know they chips were last night reheated or they were cooked hours ago and reheated , didn't eat the rest as I didn't hold out much hope for the rest , so so sad as that was my first time using them .. I have 3 dogs and without a word of a lie or an exaggeration, not even it enough to feed to them , whole lot in the bin Never again !!

Delivery time ridiculous. Food disgusting.