Domino's Pizza - Tranent in East Lothian

I was overcharged over 2 weeks ago. Still haven't received my refund. They are not allowed to give refunds in the Tranent dominos. So I had to go through a refund centre. Ridiculous. When I try to phone them. I get cut off after a minute of waiting. I will be avoiding this branch.

Very good pizza but would prefer if they sold them at a reasonable cost than posting vouchers to get the cost down. A little over priced compared to competitors.

The speed of delivery and the quality of the food was perfect. Everything we ordered was exactly as ordered and tasty. I realise there have been a few negative reviews of this branch of Domino's but our experience was flawless. We would highly recommend.

Cold pizza and chips delivery driver needs glasses.. Avoid Tranent really bad service 😒.

The pizza quality not same always feel some different looks like saving matarial using less cheese now.

Cant deliver 5 minutes up to Ormiston.. instant 0

Asked for a spicy pizza,it's not listed we can't do it ,, I won't be back very unhelpful staff it would have taken 2 seconds to sprinkle peppers across a pizza

Went in without preordained. Only waited10mins. Good pizza. Staff were all pleasent.

Food was one hour late, delivery driver was rude, wearing a turban, called 3 times, told it will be with you in ten minutes, arrived cold no apologies, driver just handed food over, what a disgrace,

Really nice service. Friendly and with a smile. Makes a nice change these days. The pizza was food too. Tasty and fresh

Very good service and fast delivery

My grandaughter enjoyed her pizza. I had chicken strips which I also enjoyed

I wanted to spend 200 pounds on pizza here but failed 😞 Started calling at 11.00 to order pizza for 12:30 First 3 times the phone was just hanged up. Then the store manager refused to take the order because it was big. He suggested to come and wait 90 minutes to have 15 pizzas. The app doesn't work properly. The postcodes in Haddington are not covered for delivery. Terrible experience ( I refused to order there. Noone from my colleges and friends will use Dominos again.

The drivers need to resit there tests and learn the highway code

I will be back for more cookies. Amazing pizza cookies, are the best mmmmmmmm

It's a Dominos, it's fine. They don't make such neat dough balls as the Falkirk branch.

Great food, it's a takeaway place so that's why it got a 3 for atmosphere

Over an hour for cold pizza bloody joke! atlest limit your orders if you cant handle it. its constant with this place

Nice quite plz. good food and good staff

If I could review this place with no stars I would, a total disgrace of a store, Dominos should be embarrassed. I live 10 minutes away and it took more than 45 minutes from when it left the store to be delivered. Turned up freezing cold.

I phoned after 1 hour and 15min to be told it would be leave the store soon. At the time I was on the phone received text to say it’s on its way. No ordered was delivered

First time I’ve booked online with Domino’s and it was excellent. On time and pizzas delicious. I would recommend!

Absolutely appalling 5 mind from the place waited over an hour and a half , would never order again. Absolute joke for a dominos , would rather starve than use them

Ordered two pizzas at 7pm, still waiting for delivery at 8.10pm. My son should be in bed by now, not waiting for his dinner. Not a reliable service

Great pizza, quick service. Pizza prices are overpriced

Called in-store team because our address vanished off the system, preventing us from booking. They babbled about having to wait half an hour as they only had "less experienced" drivers at the helm at the time. End of call. Useless. We've had pizza delivered from here twice to this address, I've no idea why it's an issue now! Customer care team are useless as well, telling us we are out of range despite our next door neighbour being on the system (and geographically further from Tranent than us!) This bunch are absolutely hopeless.

Awful manager, horrible service and no food, thanks for nothing. Go somewhere else if you want a nice meal.

I ordered a pizza at 10:24 on 8/7/22 for delivery at 6:15 to 6:30 from the Tranent store on the app, a few minutes later I am called by the shop saying that I will receive an email to rate my experience and get a free medium pizza, nothing about my order. At 6:28 on the tracker it said my pizza had been delivered when it hadn't, a few minutes later I called the shop and said I hadn't got it the person answering mumbled something about that it may have been marked as accidentally as delivered or because they couldn't make the slot? and to wait for a few minutes so I did. 11 minutes later (or at 6:40) I called again and it was the same person who answered and asked for my address once again and he said for me to wait for a second so I did, he transferred me to who I later found out was the manager, he said hello and then are you there, I said yes after a moment of hesitation and he said if the line wasn't good to call off and call back? Which was slightly rude and then he said the driver should arrive in a minute. Another 14 minutes later (6:54) I called again and said that I had already called twice and my pizza still hadn't arrived and a woman answered this time who spoke clearly and said she would transfer me to the manager who said sorry the pizza hadn't arrived and I would receive a £10 refund and they would make another pizza and send it out asap. At 7:14 I called again but it arrived as I was calling. At ~7:15, 45 MINUTES after my delivery slot I had my pizza and the "contactless" delivery was the driver handing my pizza to me. The manager called me this morning looking for an argument saying I had hot food and if I want a refund then give the pizza back, bit late for that now and you know it.

Pricey delivery, meh pizza, cheap walk ins

Quick delivery always fresh and hot 🙂

Ordered a medium pizza for collection (the £5.99 offer) online, was given a time frame of 10-15 minutes which seemed reasonable. Well that time had passed and it was still stuck on prep, then when it hit the bake it gave a time of 8 minutes, seemed reasonable. It was another 20 minutes before it moved to collection. Went in to collect, had no acknowledgement from any of the staff I may as well have been invisible! My name was showing on the screen as ready, but nobody seemed to be paying any attention to it, or the people stood inside waiting. Five minutes later, my name was no longer on the screen and eventually a young woman asked if I was Stacey to which I said yes, and was handed my order. I literally could've been anybody, no checks to confirm I was who placed the order - anybody could've walked in and claimed to be me. Fortunately it was the right order, it was hot, and tasted as decent as you can expect from domino's but I don't think I'll be going back there again any time soon - customer service was non-existent, and having to wait near 40 minutes for a medium 2 topping pizza is ridiculous. I'd have been quicker going to the chippy along the road 😂

Always fast, would never pay full price for a pizza though. Wouldn't use without the deals

Poor customer service . Rude and obnoxious. Pizza a disgrace

Our last order was not up to the standards that domino's practice but tonights order was absolutely fantastic, until next time thankyou

Ok I'm going to review a Dominos which is a bit odd but felt compelled to. Chap serving was in by himself (+ delivery driver coming in and out). I ordered 9 pizzas for collection at lunchtime on 01NOV21. The man serving smashed out the pizzas with some serious haste as they hadn't been started when I arrived early to collect. Good service and speed that was quite something to behold. Well done

Ordered our pizza through the website got a text at 8.30pm to say it was in its way, Tranent to Haddington 15 mins tops nope still no sign 40 mins later. Called twice to be told it’s on its way. We asked them to cancel and refund it. When the driver did eventually arrive he said yeah it’s been sat in the shop as there was no driver. First and last time using them.

It was a good place to wait for our bus home to my friends !!

Ordered on a Wednesday night, got a text saying pizzas have left tranent.... 59 minutes later, still no pizzas. Called them... Man on phone was really not bothered by this at all considering we live about 8 minutes if that away. Pizzas were warm... Ish... Arrived in a taxi driven by a dominos uniformed driver.... I think the guy took a hire before delivering our pizzas! Ah well... You live and learn!

Delicious but a little expensive

Order was late. Forgot to cook it all at once. When we got the pizza home it looked like it had been dropped and placed back in the box. Wouldn't recommend

Tasty pizzas, disappointing sides (chicken kickers not spicy at all) but delicious cookies can't make up for the fact that we waited nearly 2 hours for delivery when the Domino's app said 30/40 mins

Worst example of customer service I have ever experienced. Made an online order and all items appeared in the order yet when confirmation came through an item was missing (garlic bread). I was told to mention this when collecting and it would be given to me however when I arrived at the shop I was told that this was not the case and it was basically tough and I had to pay for the pizza but they would not give the garlic bread. The man on the phone was so rude, abrupt and and I could hear him speaking down to the girl who had given me the incorrect information. So despite us getting incorrect information from the shop the guy wouldn't do anything about it. Would not use them again, just terrible.

I pre ordered it however arrived 2hrs 30min early. Complained and Manager was soooo rude!!I don't know how he can manage a company as he can't even manage to string a sentence together!! He was soooo rude!!!!

Collection order was told it will take 6 to 7 mins. After waiting 25 mins order was not even started. Very rude employee kunal. Waste of time

Does not accept cash yet its legal tender. Absolute joke, should be pre warned at beginning of website instead of at checkout.