Gourmet Burger Kitchen in Kensington and Chelsea

Disappointing experience. The service was lacking. Our orders kept getting messed up or things forgotten even though we politely and patiently kept correcting them. It’s also a lot of money to ask for £15 for a burger without any fries. We were charged an extra £6 extra for some soggy and flavourless truffle fries. Staff also weren’t ready for our reservation.

HIGHLY NOT RECOMMEND!!! CUSTOMER SERVICE 0 ACTUALLY EVEN NEGATIVE!!! Mistakes happened , but the way how You deal with it makes You premium . Not this venue either company itself at all !!! App had a glitch and charge me twice and place twice order , venue MNG haven’t been even able to APOLOGISE , THAT’S THE FIRST RULE OF CUSTOMER SERVICE. Made an official online complaint and BEEN IGNORED. WELL NO WONDER THAT YOU GOING DOWN AS COMPANY WITH THIS LEVEL OF CARE FOR CUSTOMERS!!!

Predatory ads, you guys should get sued

Our server was very nice and funny, but also efficient. Food was amazing.

The burgers and sides were excellent.

How come every time I go to GBK in South Kensington for a BIG DEAL way before 5pm, it’s absolutely never available and I end up being “offered” something else ? More expensive obviously!! Really strange !! … intentional ? Very probably !!

Very good sandwiches, portions not too large. Excellent price quality. Advised

good! Maybe I could go every day.

Not bad if you need some back-home food a-la United States. Got the bacon cheeseburger with the country cheese and it was good. Wife got the Korean BBQ chicken sandwich, said it was good as well. Service was slow but that was our entire experience in England & France. Daughter asked for a well-done burger and was told it would be 10 mins but it didn't actually take that long.

Ive eaten at a few of the GBK resturants, this one is very much average. Servers were unpleasant and condescending which added to the mediocre experience and the food was OK, sweet potato fries were good, burgers were a bit of a mess in terms of presentation and taste was average. Wouldn't go out of my way to eat at this GBK again.

Haven't been here for years, but I still think the burgers are still good.

We went here when I was in hospital, always friendly, amazing food. I love their go naked meal as it makes me feel not as bloated and love the idea of their homeslaw and salad! Our waiters were patience and listened to our order! I will be definitely going back, delicious!

Friendly, welcoming, tasty food, good quality and value.

Friendly staff with a fair bit of seating. The chicken is halal. We came for their lunch time meal. The chicken burgers tasted great. I would come back

Amazing vegan gourmet hamburger, super recommended!

Fantastic waiting staff - food was delicious, just what we needed after exploring the museums 👍

I had try the food with this restaurant first they provided me with wrong order and the food was very very bad, and it’s cause issue on my stomach, I totally do not recommend The worst restaurant you can eat in London, and the burger options are many, and I do not recommend it

Gosh :D I'm writing this and I can still taste the food in my mouth :D Shay the assistant manager went above and beyond to ensure that we had a good evening. I had a Californian burger with Halloumi as sides accompanied by a vegan Oreo milkshake and they were both tasty. This was my first time visiting a GBK and Shay has set the bar high!

Their grilled pesto burger is delicious, I like it Also, the sweet potatoes are crunchy and amazing. I recommend them

Not impressed by this particular GBK. Place feels greasy. Toilets stink badly

Good burger and shake. Quantity and quality both hit the spot

Don't bother going if you have allergies. I was refused service by management because the kitchen can't be bothered to clean their equipment to make it safe for customers with allergies.

Consistently good burgers. Love the place

It was amazing! The food was amazing and I loved it so much! I only eat their onion rings because they are soooo good! 😋😋. Just to let you know, I am a vegetarian myself and there are a lot of vegetarian options available!

Very nice place, the chicken salad bowl is one of the best dishes I have tasted. The staff are friendly and the atmosphere is great. Service was a little slower this evening, it seems to be a very busy place for takeaway orders, which can be a little distracting when the drivers keep walking through the restaurant to collect orders. Also, it gets quite cold when you are at your table, as the takeaway drivers wait in the doorway and hold the door open when waiting. Overall a very good place to eat great food at a reasonable price. I will certainly go back again.

Best salted caramel milk shake ever… not as good as I remembered but still the best “pulp fiction 5 dollar milk shake” you could imagine…

Only one offering of Hala (Fried Chicken) My friend suggests the ‘Taxi Driver’ burger, however, it is not Halal.

This was the best burger shop I have ever been to

Highly recommend, burgers are insane and it is a nice cozy place

Just about ok food. Service patronising. For some reason the middle aged British waiter made me repeat every single sentence. I have been leaving in London for 19 years, and I am bilingual…

Burgers were great top quality sides Absolutely amazing!!!!!!!!

Tipico inglese,poca gente quindi aspettato poco, burger buono

Nothing special, chicken burger could be definitely more juicy, as the chicken itself is big, it’s just dry, and the sauce didn’t helped here

Perfect service and the best stuff

Burger was surprisingly really decent, much better than I expected. Menu said medium rare was an option, waiter asked if we wanted medium rare, and it came with a flag in the burger announcing it was medium rare–and indeed, it was a nice pink throughout. Buns and flavors were also great. Halloumi was good. Sweet potato fries weren't anything special, but were fine. Exceeded expectations.

Food is as expected, but the building & interior isn't great . The toilets are awful.

مطعم يستحق التجربة طعم برقر اللحم ممتاز ولي عشاق الفلفل عندهم برقر حار ممتاز اعتقد اسم البرقر جاك

I like this place for the food and the location. Its less than 10 minutes walk from the famous museums, so you can avoid the hectic crowd while enjoying delicious food. Don't forget the milkshakes. We have been here a couple of times and our experience has been pleasant both times. Food arrives quickly. The staff is friendly and good with kids, without bothering you too much with unnecessary questions. There is also some space to sit with an outside view.

"The worst burger experience in London. The chicken was not properly cooked; it was pink on the inside."

Great GBK staff great and food very nice But be careful we got charged a heavy service charge which we did when we used the GBK in the 02 so we won't return. So be warned check the bill for a service charge. We didn't notice till we had left 😭

First time in the restaurant. Friendly staff who are very welcoming and professional. One of the staff members Vishwas time to explain every thing in the menu to my little girl. Would definitely come again and recommend to family and friends

Lovely place, quite relaxed atmosphere, the staff was accommodating and friendly, the food was decent. My Korean fried chicken burger had too much sauce or dressing, it was liquid and very messy to eat, but tasty. Everything else was fine

An excellent burger, very good fries, and a wonderful milk shake, as usual. First time in this particular GBK, the service was a delight. Thanks!

Restaurante tranquilo para comer a un precio razonable en la zona de South Kensington

We took two burgers to go. They were delicious! Super tasty and great quality. The personnel was very nice and they gave us our order in 10-15 mins. Overall great experience

Amazing customer service - they were really friendly and initiated good conversation! I really enjoyed the food, it came out hot and tasty. Good price for the food and drink.

The food was great and the atmosphere was brilliant! The staff were friendly and sociable - couldn’t ask for more. The food also came quickly.

Great food and great service. A nice place for a Thursday night drinks and dinner!

I gotta give a huge shoutout to Shay at GBK Burger on Brompton Road! This dude was a total superstar when my wife, 2.5-year-old kiddo, and I popped in. We're no strangers to GBK – been chowing down here for 15 awesome years. But seriously, Shay takes the cake. He was all about making sure we had a blast, especially with our little one. I've never seen such top-notch service. Massive thanks to Shay and the GBK crew for keeping us coming back for more burger goodness! 🍔👏

This is a good spot to meet up with friends, not too noisy, enough space between tables and great food and service. Over several visits, I have never had a bad experience.

Tasty food, cracking service and top banter! Shay was great 👌

Yummy burger. Good value for money and excellent service from pur waiter.

Do NOT go here. I have emailed the company twice in the last 2 weeks to privately resolve an issue and have not been responded to. The service is poor and the food is expensive for average quality, and the staff just do not care.

Service is lacklustre, quite expensive for the quality

Food is really tasty, and portion sizes are really good!! staff are really friendly! The waiter we had was so lovely!

Great burgers. Fantastic service. Thank you !

My favourite burger in London. Lovely staff.

First time at this chain. The restaurant is located in an upscale area. There is one outside table but was not an inviting place to sit as there was a lot of rubish around. The resteraunt was quite dark with dark wood seating. When i arrived at around 6.00 p.m., I was the only customer, so there was not much atmosphere. I ordered a double sized cheese burger with spicy fries. I ordered medium, and it was closer to rare. I also ordered a non alcoholic lager and was given a regular lager. The staff noticed quickly and were apologetic. Burger was nice, and the fries were really good. All the staff were friendly and helpful. Overall, it was a good meal at a reasonable price given the area.

Great food, delicious artisan milkshakes and friendly staff

Lovely burgers and even better chunky fries. The service was quick and thoughtful.

Great vibe. Great burgers. Great staff.

Service is nice, staff were friendly and accommodating. The food was nice too.

Great Burgers, cosy/vibey spot, good service. Lovely little spot for some scran before a Saturday evening in town.

Great burgers (+veggie/vegan burgers), milkshakes and service! Would recommend if you're in the area.

Great burger and fantastic service, staff happy to accommodate with allergies.

The food as always was delicious. The staff were friendly, and super helpful re my allergy. The only thing is lots of deliveroo drivers walking through! But still worth it and will be back 😍

Great burgers and chips, kids loved there meal and great service.....

Great service and atmosphere. Great place to come for food when in south ken!

Came here a couple days ago. Food and drinks were a bit pricey for the fast-food quality, and the service and atmosphere were very awkward. Wouldn’t come back.

Tasty as always ☺️ service from Radwan was especially good, great bloke 😎

Radwan recommend the Hey Pesto option and I did it on beef pattie…it was AMAZING. Initially I was disappointed with the reduced menu (pre-covid had so many options and skinny fries), but I’m happy to say the burgers are still as juicy and memorable as my first experience with them back in 2011. Go and get that burger, it will make your week! 🍔 💦 P.s. Radwan has lots of good recs, and his friendly personality made our experience great.

Great food, delicioso, Will definitely come back 100% service

Delicious burger cooked to order. Medium rare was nice & pink. Plenty of flavor and juicy. Chunky fries were hot & fresh. Get the garlic mayo sauce! You'll thank me. And to make things even better-their Diet Coke and water are cold!! And came with a glass of ice! Attentive service. Overall, great place for a sit down meal.

Great experience. Food was really good - decent portion sizes and burger and chips both yummy. Catered for my wife’s gluten free requirements. Service was spot on - very friendly and helpful. Food arrived promptly. Will be back soon!

Burgery ogólnie kiepskie ale nie były też drogie więc nie ma się za bardzo co czego przyczepić. Jedzenie które dostałem było już letnie.

Burger sehr lecker, empfehlenswert!

Es war super schön. Das Essen war lecker und kann man weiter empfehlen. Die Position des Restaurants ist gut gelegen.

The Burger (the mighty and medium rare) was Perfect and the staff was super friendly and helpful

Enjoyed every moment of the burger 👌🏿👌🏿👌🏿

Great burgers amazing staff ppl here are kind and fun to be around

Small and cosy. Service was a bit slow.

Amazing people!! Amazing place! All the guys, working whit love and passion!! Thank you so much!

great service I loved this experience more

It's not the first time we try these burgers. They are good value for money. We tried the beef cheseburger, it was quite good. They don't go with any sides and you need to order them separately. We chose the sweet potatoes. The restaurant itself is normal, but if uou want a reasonably good burger for a good price, this is the place.

Good burger restaurant with halal food option

excellent medium rare . I haven't had a good burger there for a long time like on a Sunday evening. thank you chef !

Me and my family have visited gbk south kensington restaurant on Saturday. My whole family was happy in the way we were taken care of by the chef named Matt,who provided us with great food and made Us very happy!! Thank you so much Matt!!!

Fantastic service and great food !

Really friendly and welcoming staff with delicious food! Definitely recommend if you’re in South Kensington

Fab place with super friendly staff and lovely atmosphere! Food never disappoints 🥰

Great food! And vegan/veggie options too!

Great burger and really great service! Thank you!

Tasty burger (Crispy Bacon for me) and friendly service who helped with recommendations 👍🏻

Reasonable prices, efficient staff and great burgers. Recommend.

Very nice, no onion on burger tho 🥲

A very nice place ! Had the GBK bacon and cheese. Do yourself a favor and get it medium.

Good food, quick service highly recommend

Quick service, GBK bacon and cheese burger was absolutely amazing. Highly recommended

I think I'll be dreaming about the burger I had

Lovely staff and delicious food, will be coming back again