Byron Old Brompton Road in Kensington and Chelsea

Such a great experience! Thank you Valerie for being so kind and making us feel welcome 🤗 she was so kind and professional, it was a pleasure to dine there.

Great American diner experience! Burger was delicious! As an American, this place hit the spot!

Katie and valarie were very friendly and nice and helped us with our food

Good burgers, and one of the best service with Valerie. She is a real gem!!!!

Katie and Valerie were very friendly and helpful. I asked for a special occasion as it was my friends birthday and they were delightful and provided a cake on the house for the birthday boy.

Mint. Valorie and Katie were very nice

The manager went out of his way for me and the attention to detail was excellent. I felt like a valued customer.

The food is great and Valerie was amazing.

I have been going to Byron since the first one opened in Canary Wharf and love it! However, when I took my family to the one in South Kensington I was very, very disappointed. We sat down and waited for the waitress who would not come over until we went to her. She told us to use the thing on the desk and order on our phones which seems a bit weird. We said that we wanted to see a menu and she said that we couldn't. Another member of staff said that we could and sent her to get them. When we had decided what we wanted, we waited for the waitress to come back but she didn't. I went and found her in the kitchen and said that we were ready to place our orders. She said that we would have to do it with the thing on the table. I went back to my family and told them and we all got up to leave and go to a customer friendly restaurant. Another member of staff called to her and showed her what paper and pen looked like and told her to take our orders. She did so, the food was perfect as ever but I won't be going there again. Terrible customer service.

2 for 1 on burgers! Wonderful and attentive staff! Highly recommend

I have eaten various vegetarian burgers in the UK and India in various places however, Byron burgers is the best burger if you have not tested it. If you will eat it then you will forget other burgers. We ordered 7 burgers which was all vegan either vegetarian and with mocktails. With the burger please don't forget to order it's chutneys according to your taste. We ordered orio shake, vegan burgers, onion rings, Mac and cheese Definitely price is high around you will get it in £15 to £20 per person. Amazing taste and amazing service

Great service as usual. Food straight to the point and always good. Thanks to the whole team, very positive energy all around with huge thanks to Valerie who makes it all the more welcoming!

Valerie our waitress was amazing. This girl needs a pay rise. She made our visit more than just a burger out. She was great all round. We’ll definitely be back solely down to Valerie !!

Great burger, tasted like a real burger which is saying something in 2024. Really nice service and the atmosphere was energetic but not too loud.

Most amazing service that I have ever experienced the people are warm and inviting and the atmosphere was welcoming I would implore anyone to go there as anyone is welcome

Very popular burger restaurant in South kensington. I'm not a burger fan, but there was plenty for me to choose from. You can order direct by scanning on the table or from the very friendly waiter. They offer specials on Monday, Tuesday, buy one burger. Get one free. Other specials for other days. The milkshakes were something special. They do take away and seem to have a delivery service.

Excellent food and even better service, Mfon made sure I was well looked after and took it from being a great meal to a lovely wholesome experience, a real credit to the restaurant and the business!

The hamburger bun was cold and our meat was not tasty at all.

Always a great experience in this branch. On this occasion the staff were most helpful and efficient. The manager was extremely helpful but a special mention must go to Mfan who was absolutely delightful. Highly recommend.

I will never lile the new non human way to place an order: 1) I don t like the idea of paying food in advance 2) I cannot add 2 extra portions of bacon, just one and it s not enough for me 3) if while I m eating I want to order something else I don t want to touch my phone abd going with my dirty hands through another long process of placing an additional order. I need to be able to do the just speaking with a waiter.

The food was great and the staff were absolutely phenomenal. Way above average service for London! Super cheery, nice, attentive and welcoming!

We enjoyed the meal and noticed the updated patty which was tasty. The lady serving us was very friendly and helpful too. We do miss the courgette fries which were not on the menu.

I ordered the Byron burger and fries. The burger was pretty tasty and the thick patty felt quite juicy. The size is not too large, so pairing the burger with fries or a small side might be a good idea ;)

The staff is brilliant! They really made our visit more special. Shout out to the lady who served our table (sorry, I don’t know your name, but you are brilliant!). Everyone is friendly, welcoming and happy. Love it!

The server on duty when I visited, Mfon, is an absolute star. Very friendly and attentive. Made my experience. I will be visiting again. He is a credit to your company!!

A big thank you goes out to Valerie. She made our first evening of the school trip a special experience.

Great service! Our server was AMAZING and the Burgers, wings and Shakes were delicious!

I ordered and waited 30 minutes to recieve my order. After complaining twice my order arrived. It was wrong i couldnt believe them. Never coming back again. No wonder they have been shutting down branches!

Great food. Wonderful team. A must do restaurant

We use to go to Byron every time we come to London. It's my daughter's favourite place, dethroned McDonald's and KFC a few years ago. The food is consistently good across the different branches. Here in Kensington the service was really good, the waitress was nice and attentive. All in all a good experience.

Had a fantastic Deliveroo order from Byron Burger! The food was delicious, and it arrived perfectly. Huge thanks to Sakshi for the sweet surprise of a brownie - it made our meal even more special. Highly recommend!

The food is just how I remembered. Thank you to Valerie for making us feel so welcome. My son really liked her and wanted to get a picture with her after she took a lovely family photo of us. Food was quick. Everything was tasty. I had the chicken Caesar burger, my husband had the cheeseburger and my son had the mac and cheese. The fries were delicious. It was all so delicious! We also had a oreo and salted caramel milkshake. (Still very tasty!). Sorry no photos of food. It was too delicious to wait. Brilliant service as always. I miss Byron’s so much!!

This was probably the nicest service I've ever had. I'm really sorry I didn't get the name of the person who helped me with my code and order, but thank you for making a birthday lunch so special! And this is the one place I've noticed that does the best soda floats! anf the burgers are exceptional as well :)

We ordered a takeaway via Deliveroo. Food was hot and delicious. We will definitely order again!

Just had post this review to say huge thank you to the fantastic staff in this Byron my niece and I pop in for lunch ( would u believe my 1st time in Byron) the food was delicious cooked beautiful but the staff are a cut above any other good staff interaction and service i have ever experienced. Thank you all so much. We dont often travel up to South Kensington but we both agreed we want to visit again soon. Thank you so much Roberta and Julie from Thames Ditton and Hackney

Food was really good, our waitress Valerie was awesome and really friendly and attentive 😊

I visited a little after lunch time. Unlike before, I had to order via app, and there was a lunch event, so I heard there would be an automatic order discount... Oh my god, maybe I misunderstood, but it didn't apply, but the manager promised that he would solve it somehow, and he really did. It was fulfilled. It was a really difficult and annoying task, but we received a refund on our credit card and were very impressed. The taste of the food is not salty and the meat is well-cooked, so it goes well with the hamburger bun. I definitely recommend trying the strawberry shake. I will definitely stop by again♡♡♡

Great Service, welcoming with smile and always paying attention if everything was good! Many thanks

Thank you for the awesome service, Valerie!

Can't say enough about the excellent service from the staff. Very helpful, speedy service (went early to beat the rush) and great food at excellent prices. 2 fo1 burgers were fantastic. Would highly recommend to anyone in the area.

Food was lovely and Valery was a great host with even better energy!

The burger was very delicious. They have chicken and meat, and you can choose from your phone using the barcode. The option for meat is that you remove the bacon (pork).

Very high quality food and the most loving service we have had in a long time, Valerie and Mirka really took personal service to the next level and had us leaving with a feeling full of love and food 😋

Had a meal here last week and the food and the service were superb. The staff were friendly and professional and nothing was too much trouble. The food was delicious and could not be faulted. Will definitely go there again next time I am in London. Well with a visit.

The waitress was the kindest person I’ve met! She made a shake just for me.

Cold burgers, 0 efficiency. 4 people in the kitchen, only us 2 customers, yet 25min (because the waiter went to check back on the kitchen to speed them up) to make 2 cold burgers that are not what Byron used to have on offer.

Best TEAM you could ever work with. I am incredible honored to had been a part of that team. Please, do not hesitate on visiting or applying for Byron.

Amazing service so polite and friendly food was good too will recommend to friends and family

The waitress was an absolute delight, I have never felt so welcome in a restaurant she is an absolute shining star!

Fantasric customer service - thank you Valerie. Really nice food as well with good cheese sauce and dirty fries.

Valerie gave us a warm welcome. And the food was as good as usual.

Best burger ever and our server Valerie was so lovely with infectious energy 😄

Dined in at Byron tonight with my family plus another family (4 adults and 4 kids total). Valerie seated us quickly and provided amazing service. She was fun and silly with the kids and made recommendations for unique sights to see while we are visiting London. By the time we left, it felt like we were old friends. The burgers and fries were great, but don’t sleep on the milkshakes (or the spicy margaritas!). We will definitely be back!

Food was fantastic!!! Amazing service from Valeria, the best one!! For sure we are coming back with our friends

The food really good but the service was better. Valerie has been attentive in every moment of us . Thanks for everything

The food was great. Thank you Valerie for the service, could not have been better!!

Valerie is the best ! The food was great and the service even better.

Food was great as always. Service was wonderful. Please ask for Valerie when next you go. She was warm, personable and super helpful.

Burgers are decent, tasty, maybe not overly generous for the price but there's a lot of choice, and they can make nearly everything vegan which is cool. The chocolate and pea'not' butter shake was also tasty, though not as thick as I was expecting for a shake.

was delicious, Valeria the waitress was very nice and funny, had a great time Can just be recommended!!

We went for lunch and the food was great. Also the waitress Valerie who served us was really lovely and did everything she could to make our experience great!! Thank you x

The food at Byron was amazing, we went for the 3 Caesar burgers for 16 each including chips and drinks. Really amazing.The food tasted as it looked. And the service was amazing, they were all nice and it looked really good. I would definitely come back here.

I really liked the service and the speed with which they gave us the food.

Good food from Byron as always but have to say that the service was exceptional - we didn't catch her name but it made our meal. Even though we aren't based in West London but were visiting the area, we would genuinley consider going back for the service alone!

The ordering process was absolutely terrible. Forcing you to order online after you’ve been seated for a large group was bad. If they want to do that they should provide a tablet with an intuitive user interface.

The service is always excellent and this has always been our favourite family burger restaurant, but recently Byron have ended table service and the burgers have been quietly shrunk and down graded.

Was wonderful food was amazing and the staff was lovely , special mention for two of the most helpful employees - Valarie and Adele

Had dinner at Byron South Kensington today with our two kids, and the food was as good as always. The atmosphere was amazing, and the location is top-notch. Special mention to Giuseppe, who provided exceptional service and care. It's rare to find such professional and customer-oriented staff in London, especially post-Covid and post brexit. They should definitely take care of this guy. Highly recommend!

I used to love this chain but there have been too many changes...we lost the courgette fries and the unlimited fries some time ago. Then we lost fresh onion in the burger .... now we have lost the waiter. You have to scan a QR code, select your meal and pay for it. Then you wait for it to arrive. Eat it and walk away. This is not a restaurant experience. The food has changed as well. Smaller portions and poorer quality food. Burgers only come 'well done'. We have lost the option for 'medium'. Burger was smaller and the texture had changed....more greasy. Pleasant waiter explained the new system. Not worth asking him why the restaurant needs my email address to serve me food. I won't be going back.

Waited for 40 min for an order in a half empty restaurant to learn that they forgot about it.

It was a really great experience, personnel is super kind and the menu is very clear and easy to manage for gluten free choices. I really appreciate the food and the service

Lovely food, great service. Clean, tidy and not too busy or noisy. Perfect spot for lunch.

We had such a lovely dinner here, and we’re hosted so beautifully by Valerie. Thank you so much 10/10. 😊😊

A restaurant that works on a QR code ordering basis, so it depends if you're a fan or not. Personally, I think I'm still more comfortable with talking to a human when ordering. But the pages to create the order are really precision, so there's really no problem to order by yourself. You can choose all the options for various diet restrictions in your order, pay over the phone and just wait for your delicious burger to be delivered. All the food we ordered was really delicious indeed.

Burguer quite expensive and not worth it.

Yummy is delicious once in a while and you treat them beautifully

We were excited to try Byron and the food looked delicious. However, when we arrived, we were ignored at first, then told to stand out of the way of incoming customers, then asked to come back to take our order. It was awkward and the hostess was a bit rude to us. When she finally came back, they were out of several items we were looking for. Might try again, but terrible first experience.

Burgers too expensive for this mediocre meal which cost us 50 euros for two hamburgers and a small fries with drink. We would have been better off going to McDonald's to be so disappointed in a place that had high marks. I do not advise!

I have been a loyal customer of the South Kensington branch for the past two years, visiting at least once a month to enjoy the great food and friendly staff. However, my recent experience has left me feeling disappointed and frustrated. During my most recent visit, I was shocked to be told by the manager that I could not place an order unless I used a QR code. I expressed my reluctance to share my email through the QR code, but the manager insisted that this was the only way to proceed due to a new policy at the restaurant. While I appreciate the need for businesses to adapt and introduce new technologies, I believe that customers should be informed about such changes in advance. It would have been more considerate to display this new policy on the shopfront, allowing patrons to make an informed decision before entering the restaurant. Being told that I could not order without using the QR code left me feeling uncomfortable and inconvenienced. This lack of transparency and choice is, in my opinion, completely unacceptable. Despite this negative experience, I must acknowledge that the food at this restaurant is consistently great, and the staff have always been friendly and welcoming. However, I hope that the management will reconsider their approach to implementing new policies in the future to ensure a more customer-friendly experience for all patrons. Overall, while the food and staff continue to impress, the recent introduction of the QR code ordering policy has significantly detracted from my overall enjoyment of dining at the South Kensington branch.

Have ordered from here >50 times over the last tear as we live nearby, and also eaten there once a few months ago. But not any more. A week ago, it changed its menu, changed the meat patties it uses (removing a choice between well done and rare), and - boy - did it cut back on portion sizes of extras! I used to order 4 chicken tenders for c. £6 I think, and all for were a decent size. Last night it was £4.50 for 2 chicken tenders (we orderedd 2 of these, so 4 tenders in total) - and these were WAY smaller! One was 4.1cm long and 2.2cm wide - seriously! The others were around half the size and width of previously. The price for them went up also, so we paid £9 for 4 tenders which weighed maybe 80g if that in total. Although we always like the good, the menu change will stop us ordering for 2 reasons. Firstly, when I was told over the phone that "We changed our meat so that we cook them well done but they remain juicy and moist", well that shrieks in the direction of frozen patties to me :) Secondly, cutting portion sizes by 50% for the tenders, and putting the price for them up as well, as just taking the p**s. So we'll not order from them again, and will use Gourmet Burger, which 100% has meat patties made from cuts, and not processed or (being kind here) "chilled" under Byron's new menu. Very disappointing, used to order frequently because we liked non-frozen patties, decent portions, fast delivery - but we both said last night that what it offers now in terms of patties is sl different that we'll never order from it again. Great shame. For those wanting to walk in, maybe ask them to show you an uncooked pattie... but either way, walk next door to Gourmet Burger and give that a try, as we now will every week.

The food is expensive and average but the service was just amazing, she was friendly, smiling and really did the difference! I really hope our host for last evening (17.05) gets paid well cause her customer service was just P E R F E C T and she seems to be such a lovely soul. Thanks!

Amazing food and fantastic service from Valerie , she was so helpful and kind. The food came quick n fresh

Simply amazing, food, service and location over the 🔝. Magda, Agi and the whole team do an amazing job. They known how to valorise the customer and not only... will definitely visit again!!!

amazing atmosphere and service was impeccable, rlly lovely staff! definitely recommend.

4 for atmosphere cuz it's a burger joint, but what good burgers, with all their meat burgers available as a vegan option. Well impressed. Staff were very helpful and friendly too. Would definitely return.

Byron is my favourite burger place! Far better than the nearby brand. And especially the South Kensington brunch is spacious and always with great, helpful and friendly staff.

Really great staff , amazing experience and food was amazing

The waitress was an absolute delight. She was very helpful, cheerful and nothing was too much trouble.

I'd recommend this restaurant! Ordering via scanning the code is very convenient! The female server was extremely enthusiastic! She helped us take photos and even asked how to say "Enjoy" in Chinese, she's really lovely~ The hamburger patties are freshly grilled, taste great, and the prices are reasonable. Overall, highly recommended.

Absolutely disgraceful. The man who I called to complain about my food said to me “it’s not my issue” and hang up on me. Horrible service terrible food.

Quick and friendly staff. Food was really tasty.

Couldn’t get started, had to walk out. Waitress was lovely but scan service is dreadful. Why when you just want a simple burger and coke do you have to scroll through a whole menu, leave all your personal details and then the internet connection fails. Please reinstate paper menus and let’s be grownups!

Nella città forse con più hamburgherie (peraltro da me tendenzialmente no molto gradite) al Mondo, difficile esprimere un giudizio. Comunque è nella fascia media, tra quelle delle catene e quelle top. La location è basica. Buon hamburger sicuramente, ottime le patate americane. Sì ordina tutto su App. Prezzi medi. Servizio ottimo.

Even after Deliveroo never delivered my 1st order, did not regret ordering and waiting for the replacement one as the food was very good! Hands down one of the best burgers I had in London!

Was excited to go to Byron for the first time with my friends. But unfortunately, the service was so slow, and some of what my friends ordered was either forgotten or late. Although the staff was friendly but they weren't organised, and to order from the online menu wasn't mastered.

There were plenty of vegan burger options that tasted really good. Food was served quick, waitress was lovely, beautiful place. I would definitely recommend.

Wonderful experience. Our server was kind and attentive.

Very welcoming, Valérie is an adorable waitress. reasonable price, top quality. Tasty meat, a big thank you to Valérie, she is smiling and goes out of her way to please, I will go back.

London burger chain that I didn't know about. The service was fast and the quality was good. You order everything from the app and you also pay from it

Nice food, very good service, easy to order, short waiting time for serving. Milkshakes delicious 👌🏻