Gourmet Burger Kitchen - Staines in Spelthorne

Overall always a good experience at GBK. Glad to be back enjoying truly gourmet burger options in a friendly environment

The staff at GBK in Staines were so lovely to us (me, my wife and our 16-month toddler) that I felt I had to write a review. The food, as usual, was great but on this occasion we felt the staff were exceptional and deserved to be acknowledged for their kindness and positive/friendly energy. Nothing was too much for them to do for us - all with a smile. We will definately be going back! Keep it GBK Staines😁

Great food, lovely atmosphere. Service is very good and attentive

The food was super delicious. Service is 5⭐️ and Pint of Cruzcampo can't go any wrong.

Just had a smashed blue takeaway. Very poor, dry and bland. £11 is very expensive for what you get, no value for money here.

burger was cooked to a perfect medium and full of flavour. portion size was great and flavours all worked well together. never been disappointed when ordering from GBK

Burned burger,bitter on the outside

Best Beyond Meat burger I have EVER had. 10/10! Service was impeccable, food was fresh and fast, drinks were refreshing. We will be coming back again for sure. A great pit stop after a few hours shopping. Toilets are kept to an excellent standard and the general decor is classy with an industrial flare. Thanks GBK Staines for looking after us!

Order never arrived!!! But hard to review something that says it’s been delivered but hasn’t!! Appalling service

food was lovely, however we did not receive our ice cream as was on the order.

Excellent experience and very well looked after by Adrianna. Great recommendations on food and drinks. Thank you!

Today was my first time in the staines branch. I have visited others else where before, but this one really does stand out from the rest. As always the food was excellent. But for me the service from Megan was brilliant. Extremely friendly and polite. She really took the time to make sure I was happy with my food through out.

Megan was superb 👏 food was outstanding. Gravey train burger 🍔 😋 so recommended

Delivery. So greasy couldn’t eat it. Chips poor

I started with the crunchy chicken wings then I had their double cheese burger washed down with a strawberry milkshake which I think is one of the best tasting by far .

The smashed burger was disappointing, the original burgers are the best ! & what has happened to the chocolate milkshake ?, it used to be delicious, not tasting of chocolate anymore ..... Please bring back the old recipe !

Ashley wow your customer service is super . The food etc is always good but Ashley made the evening special she made sure we were okay asked if we needed anything was very efficient when asked for anything asked if we wanted anything else . Well done Staines for your excellent staff and a huge recommendation for Ashley 😊

time of order 12:29 - time of delivery 13:37 Driver waiting 15 minutes at another restaurant - obliviously collecting another delivery

Great food and the drinks were lovely too! Staff were friendly and great vegan options

Absolutely amazing food and service every time. Would recommend to all

Thank you to Dani who was so friendly and looked after us so well. We definitely need more Dani’s’. The food was good, do miss the old menu though… bring back the chicken satay burger

We were 2 of 4 people in the whole restaurant, we arrived and were told any table over the left hand side, a male member of staff came over and asked if we wanted table service or Q R code we chose table service , he went off to allow us to look at menu. We sat waiting for someone to return and take our order but the staff were just stood around talking and one was doing a take out meal. We decided to leave as our customers clearly wasn't important. Won't bother going back .

Saturday evening we made an impromptu first time visit to GBK and were thoroughly impressed. Our server Danny was most delightful, he was friendly, efficient and attentive to all our needs and was able to give excellent recommendations. Food was delicious and to a very high standard. We will be returning!!

Mediocre doesn’t even begin to describe it. This is an average “plastic”-feeling food (including the baconnaise). Light years away from the GBK burgers I’ve fallen in love with. Meh

The order arrived with cold and dry potatoes and the hamburger had dry, hard and cold meat. Last time it was perfect but now this horrible burnt chicken. I ordered a Korean BBQ chicken and they sent me a piece of shoe sole hard and dry. It seems and I'm sure it was food from the day before. The disappointing meal that ended up in the trash. Upset, I do not recommend it

Really good Korean burger. Truffle fries weren’t that good. The original cheese fries were better. The chicken strips in the kids meal were very good quality.

This lateness is unacceptably high, I am extremely disappointed by the service today, my food was fully cold!

Order was slightly incorrect. Ordered two chunky fries, but got one and one onion rings. Not a bad mistake, still tasty. They also added onion in the burger which was requested as an item to leave out. Easily removed though. These are still my favourite burgers though. Amazing taste and quality.

We placed a delivery from this place. Burgers were amazing. We didn’t expect much, but they exceeded our expectations. Burgers were juicy, vegetables fresh, sauce was also really good.

Great burgers, will algo again for my birthday for burgers and drinks

Danny’s costumer service is 10/10

The guy called Danny is a very nice guy and was so cheerful he deserves a pay rise as I am coming here just for him

We have been taken care by server named Ash , he was such a brilliant person and was really quick and attentive and gave his 100% to serve us. Food was nice but as compare to the price we felt the burger size bit small . Otherwise it was a good experience.

Danny is the best!!! That’s all :)

I just felt overcharged. They say kids eat for £2 for a full paying adult but that was not my case, I felt misinformed.. On top of that I was charged a service charge and no explanation for that ... If I had known that my bill was going to be that much I wouldn't have opted for dine in.

Service was average. No BBQ sauce for the kids and adding a tip. It should be my choice to tip which I was going to, but the staff very not helpful at all

I wanted a chicken burger with cheddar cheese and BBQ sauce but didn’t receive that

Ash was our waiter today, super friendly polite and attentive, lovely guy.

Staines branch never disappoints. Burgers are always delicious, and the staff takes care of you and makes you feel welcomed. Definitely will be back!

AVOID the classic vegan burger like the plague. It just falls apart and is the blandest thing you have ever eaten. The strange waiter just said jokingly oh that’s what they’re like before walking off. 12.5 % service charge added automatically, should have held it back due to the appalling quality of these burgers. Won’t be returning to the Staines branch again

Good quality food but expensive though

Food was so cold i should have ordered a salad

Our family are having a lovely experience with good food and fantastic service at Staines GBK. The food is amazing , and the prices are good. The staff is friendly and helpful we like this place so much! :)

Last Sunday we spent a great time with family and friends at GBK🍔 Delicious food, clean facilities and quick serving. Thanks to our server Daisy

Had to wait for almost 2hours for the order

Edit from 4* to 5*. Nothing has changed apart from the server by the name of Danny. He was truly serving all the diners with due care and attention. Deserves a 10 out 10. Brilliant service and makes you want to come back.

As a delivery driver, I feel compelled to warn others about the appalling treatment I've received from this restaurant. Without fail, they consistently subject drivers to interminable waits of 15-20 minutes, displaying a complete disregard for our time and efforts. It's evident that they prioritize their own convenience over the needs of those who facilitate their business. Save yourself the frustration and steer clear of this establishment unless you have time to waste.

Perfection! My favourite burger. Perfectly cooked and presented.

Great food excellent service with a smile. Ashton was a diamond. Give that man a raise he is absolutely lovely!

Yummy food. Staff was very friendly and Co operative..highly recommended

Great to find a place with well presented and delicious food, competent and welcoming staff! Will be back!

Great food and delivery was on time, however could have been warmer!

You never delivered it to me. I never received it - I’ve complained via email and on here - been ignored 3 times now. This is now the 4th attempt to get my money back. You have effectively stolen my money at this point

Friendly welcome, fast service, delicious food. Had the Californian, chickenless chicken with onion rings and a side dip. It was delicious and I'm not veggie. You can order from your table using the QR code on the table itself. The staff offered to take my order also. There's a disabled toilet downstairs.

Bag tampered with and chips were half full

Excellent food taste and quality

Yummy but sometimes crumbs in seats

The food was extremely late (even from the point it left the restaurant) and therefore was completely cold. So, really inedible. The driver went through many different places beforehand which I could see in the map and have taken pictures of.

Order kept been pushed back further and further finally arrived over an hour after ordering and was stone cold.

Food was amazing, thank you Ada and team!

Have not had a takeaway for a while. What an absolute PLEASURE!! The burgers were very tasty, chips well fried but defo not oily at all. The onion rings were superb. Ordered the double burger but it was WAY too much food. Cooked the way I requested. Will DEFO be ordering from them again!!!

It was great as always. Felt bad for the driver though because it was delivered to a University campus which made things difficult, but they were really helpful and kind.

Not only was my order 45 minutes late it was so cold it was to cold to eat, when I contacted the restaurant the whole attitude was its not there problem contact just eat for a refund. I won't be ordering from them again and am unlikely to be using just eat anymore

Not been here before but what a beautiful burger. Good service and nicely served. Thank you for a lovely food experience. You deserve every success

I have an allergy to raw egg. I wanted a burger with no mayo. However, they refused as their policy is they won't remove a product you are allergic to and I was offered a choice of about 3 products!!!!!!! So, if I had just said remove the mayo I could have eaten the burger I wanted but because I am allergic to mayo it could not be removed!! Lol WHERE IS THE LOGIC? We went to restaurant next door who catered to our needs sensibly and logically

I love GBK for its huge milkshakes.. at this branch, we ordered fries, halloumi, vanilla shake and strawberry shake. Everything was delicious as usual except halloumi.. There was something not right and it had a strong spice smell. Overall we had a nice time. The staff is polite as well.

This was my first time at a GBK and it didn't disappoint. Food was hot and freshly cooked and the milkshake was lovely and thick.

It was cold, dry and the meat was hard.

This is our go to place for Sunday lunch. This GBK restaurant is so good. Head and shoulders above any other GBK we have experienced. Amazing and welcoming staff. Specially Daisy. Absolutely delightful GBK and great staff.

Ordered food via Deliveroo, biggest mistake you could ever make. Food turned up stone cold. Also what you pay and what you get are two different things. Not worth the money, your better off going to one of these one of burger shops. GBK use to lovely, but has gone down hill big time. Would I use these again no I wouldn’t.

Good, only minor issue seemed to be the Cheddar Cheese was swapped out for American cheese.

As soon as we came in, we were greeted and sat down, our waitress was very attentive, she kept coming over to make sure we had everything we needed such as ketchup & etc! I got a coke and my boyfriend wanted a tap water and they came over with a massive vase and 2 cups without us asking which was very nice! The food came out very quickly and was delicious, especially the onion rings! thank you & we will be back soon <3

Ashton gave us the best customer service when we needed help using a voucher which wasn’t working. He was so helpful and super friendly. Turned our evening around!

Driver couldn’t find my location, even when I shone a light at him from my balcony

Absolutely ridiculous! My order was placed at 18.11 and was ready at the restaurant at 18.35. Driver did not deliver until 20.00. Refused to take stone cold food and I want a refund back! Thanks a lot for ruining our evening Just Eat…we will think twice about ordering through you app again. Very unhappy to say the least!!!

Wrong items in order. The receipt attached to the bag was correct. No coleslaw and it’s a chicken burger and not The Taxi Driver

Always excellent! Exceptional quality! Many thanks.

Fantastic! The best burger and trimmings.

Excellent! Great good perfectly presented.

My food is saying it’s been delivered on the app but it hasn’t arrived.

Amazing really. A taste sensation and done to perfection. Highly recommended. The perfect burger as every element is spot on.

It was late and cold not happy at all

Chicken burger was pink and staff were unhelpful when we called up to explain the situation. Bad experience.

Fantastic burger. Done to perfection.

High quality burger. Very tasty.

Great tasty food, hot and arrived on time!

Really great. Just need an option in the app to remove gherkins…

Nice food. Friendly driver. Food just over 15 minutes late.

Great food and a good service.

Burger and wasn’t cooked as ordered

5 burgers and £84.05 4 adults and a kid

We waited for 1 hour for our orders until the time we realised that the 2 tables where people arrived after us received their order first. We talked with the attendant and he said that unfortunately they had not ordered ours. Mistakes happen, but the issue is that anyone asked us if were everything ok or checked out order.

Mighty Burger, ordered in medium rare and it came in medium rare. 👍🏻😋 Although the ordering web page didn’t work, all staffs are helpful, polite and always come with smiles. ☺️

Sunday dinner with the family. Came here after a long day really hungry. Place was quiet, 4-5 tables with people,4 waiters on the floor,ordered food for everyone and the burger was very tasty and a fair portion for the price. However i never got to experience how's the fries as mine never arrived. We let another waiter know that one of our fries are missing,he apologised and left,my fries never arrived. Another waiter was eating fries he just grabbed from the kitchen from his hand on the restaurant floor. After we finished our food we waited like 20 minutes for the fries I've ordered twice to show up,but never happened.Then asked for the bill. Food was good but they need to sort out the order system. At least those fries haven't popped up on our bill,next time definitely ordering through the digital system as the waiters seems to be unreliable even at a quiet time even though they were really friendly and polite. Food was great,only gave 3 stars as they didn't deliver my order even after asking for it for a second time.

Très très bon, dommage qu'il ait oublié les instructions sur l'un des burgers (sans mayonnaise et sans cornichons), mais à part ça. C'était parfait.

Kellner sehr freundlich so wie dass essen top

My wife and I went here for a lunch on a day out. The staff were all friendly and professional, with the option of table service or ordering via their app (webpage). The restaurant wasn't too busy, and we were served our drinks very quickly, with food coming about 10 minutes later. The burgers were filling, which explained why chips were an optional side, and definitely delivered on taste. The mighty, which I had, contained all I'd want from a burger. Price-wise, it was less than I expected from the name, and in-line with London prices. Overall, a very satisfying visit which I hope to repeat in the future.

Ordered a cheddar cheese burger. But got a plain burger with no cheese. Not worth the money.

Enjoyed our burgers. Friendly service

Visited during a Thursday lunchtime, the place looked quieter than it should be, but I was greeted with a friendly member of staff and I got to choose where I could be seated. I was given several options to order, I went with the QR code on the table for convenience sake. But I’m glad the option of table service is there also. Food was AMAZING! Good tasting, juicy burger with the meat cooked to perfection, I believe it was worth the price in all honesty. Also, the portion of Sweet Potato Fries was more than I expected, which is a good thing in my books :) Would come again without a doubt. Gourmet Burger Kitchen fulfilled my burger craving for that day, and the staff made sure I was having a good time.