Golden Lion in Bedford

I have eaten from here once after this review it would be the second time (hope the food is alright) but ultimately the customer service could be better. I think people forget that what keeps people coming back is good customer service as well as the product. Do better.

Ordered food (2 starters 1 main) at 18:55, it was due to arrive at 19:55 which is reasonable. It did not arrive at 19:55 I rang 3 times & they said it was on its way & apologised because it was busy (I'd hate to be someone who ordered food after 7pm). It didn't arrive until 21:15. Food cold, chewy & in edible. £50 straight in the bin. Don't waste your money!

both Staff were very friendly and very quick with their service. Food tasted as good as it looked and restaurant was very tidy and spotless. hidden gem in bedford

Great food, still hot. However we did not receive the full order and this was not corrected or refunded. The manager never returned my call after saying he did not want to argue. First bad experience with them which has annoyed me, especially with ring camera footage proving me correct.

Shocking online ordering service. I will never order again. They allowed me to order online without confirming the delivery time, I paid and received a text stating it will take up to 90 minutes! I didn’t want to wait that long to feed my kids so I called to cancel several times but the line was busy as it was a Friday evening, so I replied to the text message requesting that they cancel the order as per the attached. They delivered it anyway over 90 minutes later and so I had to send the food back and requested a refund. Today they refused to provide a refund and said their phones lines weren’t busy around 7pm when I called!