Golden Bowl in Forest Heath

Absolutely disgusting luke warm and dried out greasy food. The ribs must have been a week old they were like leather. The prawn toast was greasy, rock hard and tasteless. Never again!

Terrible service, took our order and yet again couldn't deliver, blaming the driver. .

In the Dim Sum platter the prawn toasts were crammed in an so were limp. The meat items were dry and burnt. The only edible part was the spring rolls. The sweet and sour pork balls had thick and undercooked batter covering a dry cube of pork. The sauce was a psychedelic orange and thick enough to stand a spoon in. The chow mein was thick and glutinous. We also had Szechuan duck and Prawn chop suey that were very ordinary and pretty tasteless. After tasting a few items THE WHOLE MEAL WENT IN THE BIN !

Great food, and was ready to collect within 30mins. Will be buying from here again.

after trying all the chinese's in newmarket someone recommended Golden Bowl so tried it tonight and was the best so far!! people in there are very welcoming and nice. Food arrived very fast and was still extremely hot and fresh!! will definitely be using again and highly recommend!

I've ordered here before and it's normally been reasonable but the special fry rice this time was very poor. basically boiled rice. no flavour whatsoever. won't be back.

Waited 2hours for food and it was cold.

Buckle up cause this may be a long one. I’ll start with a rough timeline of our night: I see on Just Eat the delivery time is between 60 -75mins . I think that’s a bit longer than usual, but make sense as it’s a Saturday night and they’re probably busy. I place our order in at around 5:45pm which is accepted about 5 mins later. After it’s been confirmed, the estimated delivery time is between 7pm -7:20pm. Not great but again, they’re busy. At 7:30, I decide to call the shop just to see if our order will arrive anytime soon. After all it’s nearing 2 hours since I sent our order in and I’m hungry. A man answers the phone says “I’ve looked it up for you and it’s out for delivery. I can see it went out for delivery. It’s DEFINITELY not here so it’ll be with you soon.” Lovely! I can’t wait to dig in! 7:50pm rolls around and still no food. Now it doesn’t usually take over 20mins to get from Newmarket to Burwell in the evenings, especially if all the roads are clear. I call up again but this time make my mom speak to them as I don’t want to get angry with them. The same man answers immediately apologises, repeats to my mother “the delivery driver is outside! I’m on the phone with him now and he is outside.” So my mother stands outside and wouldn’t you know it! There’s no delivery driver! She tells the man no one is here but he insists there is. It isn’t until my mom says “I’m standing outside and no one is here”. He then backtracks and says “oh… well he’s just got into Burwell! He’s in Burwell now you’ll have it soon! A couple more minutes!” 8:05PM!!! WE FINALLY RECEIVE OUR FOOD. But of course we had to throw everything in the microwave to warm it up as it was all cold. Now I’m a reasonable person. If they would have just sent a text or called to give me a heads up running late, I would’ve accepted it. What really pisses me off about the whole interaction was the lying. They blatantly LIED several times about the delivery driver’s whereabouts. We were loyal customers to Golden Bowl for years, but safe to say we will be looking for a new Chinese takeaway.

Ordered food, told an hour, rang to chase told 5 minutes, eventually turned up after an hour and 50 minutes, food was cold, disappointed as only have a takeaway on special occasions, spoilt a birthday treat.

Absolutely shocking! Wish I had checked the reviews prior to wasting £40 (which they only accept cash! ) The food was so overcooked.. The dim sum platter was dry and overcooked - the ribs resembled charcoal, in fact when you tried to eat them the shards of burnt "meat* just disintegrated! The chicken satay was the same! The chicken balls are all just a ball of tasteless overcooked dough. In looking into the kitchen which is visible from an unpleasant front area I should of cancelled my order then and there...! Persons working with and packaging food should in my mind have their long hair tied back or covered! Most unhygienic. The carpet at the entrance is disgusting and a sticky mess of who knows what. I was so disappointed with the whole meal and if it wasn't for the fact that this place is far from my residence I would of returned this "food*

I aways use the Golden Bowl for my weekend takeaway treat, on this occasion I ordered amongst other things some sweet and sour pork balls, after the 3rd pork ball I fell badly ill being sick which persisted for the rest of the evening, I honestly haven't felt that ill before, my wife phoned the takeaway to complain and ask for a refund but was met by a very unhelpful receptionist who completely shunned their responsibility and did not want to know, if this is how they treat their good customers then they don't deserve any customers at all, I for one will NEVER use Golden Bowl ever again and I definitely will not recommend them to anyone.

I would highly recommend this place! We just moved to Soham next to Newmarket, and first time trying Golden Bowl! Every item we had we absolutely delicious!!! A lot of people on here complaining about order issues with just eat.. don’t let that put you off the quality and tastiness of the food! We will definitely be back!!!

Don’t get the salt and pepper tofu it’s disgusting maybe the worst tofu I’ve ever had I gagged and spit it out the two times I’ve ordered from here. It’s too dry and flavourless.

Best sweet & sour chicken balls in the area, and they do the Singapore rice noodles just right.

Really great food. The food was realy hot when my food came to my door. And the delivery turned up on time. And the Delivery driver was polite. And the food has loads of flavour. And the food is realy fresh. I will order agine from you.

Ordered on Just Eat, order accepted by restaurant (money taken) then immediately rejected as they said there were no couriers. They clearly don’t deliver here. I ordered at 8pm and they don’t close for another 3.5 hours. Total rubbish. Either Just Eat needs to remove them from my search or they need to deliver. There really is no in-between.

Ordered through Just Eat. Delivery time was stated at 19:20 - 19:40. At 19:20 I received a text to let me know my order had been cancelled due to no drivers. I call BS on that. Wish I had read the reviews before placing an order. Certainly won't bother again.

Terrible. Chow mein tasted old and shredded beef was absent of any chilli sauce and dry resembling dog treats. Will never go again and regret not taking local recommendations for the golden horse. I ordered the same thing after from there and was night and day. Stay away if you don’t want to be disappointed.

I just had a special curry and a portion of fried rice and it was very nice plenty of meat and mushrooms also some prawns I will certainly be going back to the. golden bowl

Food luke warm and incredible bland, the worst Chinese I've ever had.. I just wish I'd read the reviews before ordering

Food very yummy and hot, however the delivery drivers attitude was awful! All he had to say was “I’m outside” instead he was saying how he doesn’t see my address and when I tried to explain where it is he just kept interrupting me and when I came outside I nicely explained where it was and he was so rude! Lack of respect!

We usually order from here but lately its declined. Everything in chicken in it was very dry in fact the smoked shredded chicken was basically just batter and so sugary. Then chow mien was rather horrible and its normally my favourite. We won't be coming back here for a long time until they sort stuff out.

Ordered via just eat whereby I paid a delivery charge. It arrived 1hr 15 after I ordered and then when it arrived at our doorstep, we were told we needed to pay a further delivery charge in cash. We had no cash, nor were we informed about this additional delivery charge when we ordered, so the delivery person then said he needed to make a phone call. This is at 9:45pm and we are basically being held hostage at our own doorstep, while they proceeded to argue with me about this delivery charge. Not wanting to be harassed on my own doorstep any longer, I ended up having to close the door on him, and then fortunately (or unfortunately!) he left our order on the doorstep. Everything except for the Singapore rice noodles was bland and watered down and i have never tasted such awful egg fried rice- suffice to say we will never be ordering from here again!

Ordered via just eat whereby I paid a delivery charge. It arrived 1hr 15 after I ordered and then when it arrived at our doorstep, we were told we needed to pay a further delivery charge in cash. We had no cash, nor were we informed about this additional delivery charge when we ordered, so the delivery person then said he needed to make a phone call. This is at 9:45pm and we are basically being held hostage at our own doorstep, while they proceeded to argue with me about this delivery charge. Not wanting to be harassed on my own doorstep any longer, I ended up having to close the door on him, and then fortunately (or unfortunately!) he left our order on the doorstep. Everything except for the Singapore rice noodles was bland and watered down and i have never tasted such awful egg fried rice- suffice to say we will never be ordering from here again!

Really can't understand why this place has so many bad reviews, I've been ordering from here for years and the food tastes really fresh and it always turns up hot. I've ordered a variety of things from their menu and so far nothing has disappointed!

Was absolutely grossed out by some kind of black droppings in my rice, put me off the rest of my food.

I ordered vegetarian noodles and soup and they were very tasty and portion was large. I liked and enjoyed my food. Will definitely recommend.

I enjoyed the meal, the taste and portions were very good and tasty. Thank you!

Food on point evey time, very nice food

Our go to Chinese take away - always fresh, flavoursome and good value for money!

It's Good Chinese takeout. All the thing I like they do well so.

Food arrived lukewarm. Had to reheat in microwave. Delivery driver was also very rude and short tempered after getting lost for a whole ten seconds. Tried to direct him but he was clearly very angry and not listening. I wouldn’t order again and you can thank your driver for that.

This is a terrible Chinese restaurant the fridges don't work the the kitchen is disgraceful and I wouldn't need anything from it at all ever again. There was another Chinese very near which is far far better and then up the hill there's another one again. You will get food poisoning and feel ill

2nd time food never arrived, just a sorry we’ll refund after an hour of being told it was on the way.

Just got my meal over an hour late ordered with just eat then I got a phone call saying they didn't add a delivery charge had to pay 2 quid when it got here which was late and now the food I couldn't eat it it was the most disgusting Chinese food ove ever had in my life cold bad taste dont order from these its just awful

Long standing customer of 15 years until tonight. Ordered Chicken Balls with ‘Sweet and Sour Sauce’ received curry sauce, simply not the same effect! Called immediately to advise and asked for what I considered to be a reasonable request for a refund of just that dish. I had to press the receptionist to speak to the owner as they had obviously only been instructed to offer a next time discount of 10%. The owner told the receptionist only a £2 refund on the sauce as the chicken balls were ok!!. Realising this was a serious offer I politely expressed my disgust, if I had wanted dry chicken balls I would have ordered them ! Yes, I can accept we are all human but as a business owner you need to sharpen up and show a bit of compassion as whilst only the dish was ruined so was my meal. I appreciate you will probably also not care about a bad review however this is aimed towards potential customers reading this to advise use of alternatives in the town, nearest golden horses just across from this one. I am glad the owner can pick and choose custom when people are now making choices on this type of eating. Here is one less customer you now have all for the sake of £6.80.

Very friendly and efficient. Food was good and they kindly added chilli when I asked for a little extra spice in my vegetable rice.

Ordered meal at weekend (Saturday night) since Sunday had stomach cramps and the 💩s. The prawn crackers were brown and it was greasy

Delivery really late. Ordered 18:45 and it arrived almost two hours later. Our order wasn’t even correct. Ordered duck and it came without the hoisin sauce and extras. Ordered peanut sauce and got curry sauce instead. Really bad service!

Last year, my Father told me he has stage 3 lung cancer and is close to death; and I rate eating this “meal” made this the worst day of my life.

Delivery driver not good food was stone cold no prawn crackers don't order if u want hot food

Long waiting time, expensive, wasted a lot of money to treat my friends to a Chinese and we all agreed the food tasted awful and was greasy. Would not recommend

Really good food. Not too long a wait.

First time getting a Chinese takeaway in Newmarket, never again from here. Once we ordered and we’re waiting we noticed how dirty the shop was, the main entrance was terrible, dirty and full of cobwebs, if we had noticed this first we would not have ordered. The food was pretty poor, the sweet and sour vegetables did not seem to have any sweet and sour sauce and I only had couple mouthfuls. The vegetables spring rolls seemed to be lacking vegetables. The boiled rice was ok, but you cant really get that wrong. I won’t be using this Chinese takeaway again.

We ordered on Just Eat. Spent £40.00 what a waste of money. Took 1 hour 30m to deliver. Prawn toasts were green and soggy, ribs very dry, house special chow mein was tasteless (nothing special about it!), satay also dry with no satay sauce but by far the worst was the shredded beef which was dry, hard, pale looking and tasted ‘old’ !! I paid the delivery on the just eat app and the golden bowl phoned me to say there would be a further £3.00 due on delivery!! Terrible food, bad service, total waste of money and very disappointing as we were all looking forward to it. Never, ever again!!

Food wonderful but customer area could do with a good clean.

Appear to be delivering on Just Eat. Don't bother, they always decline the order. Order with someone else who actually wants trade

Very late and food is just bad. I can’t find words to describe how bad. I have gave them a few tries, same outcome every time. Host that I talked to was nice though.

Ordered from here few times this year and it’s been great. The rice is light and fluffy rather than coated in oil. The spring rolls are amazing dipped in satay sauce! The shredded chicken is nice and crispy. If you have ordered from here in past and it hasn’t been good I would give them another go as they have massively improved from when I ordered last year.

Forgot my rice and then told me I didn't order it

Food was good yet the service was not the best 😕 I found the staff rude when I called due to food running late. And they rang the bell after I asked not to waking up my baby.

Do Not Order Here! Mushroom fried rice contains meat The customer service when reporting the food had meat in a veggie option was disgusting. The owner or manager swearing at you for asking for a refund. Trust me gordan ramsey couldn't even help this place!

I just spent over £50 on a takeaway which was the worst I have ever had. Burnt curry smelt and tasted of burnt smoke. Burnt Toffee pineapple the burnt Toffee was so bitter it was inedible. I would avoid like the plague as there are other Chinese takeaways in Newmarket to choose from.

Very poor service. Ordered 2 chow meins for delivery at 18:00, as we are self isolating, was told they were busy and would have it by 20:00, its now almost 21:00 and still no sign of it. They wont answer the phone, its either constantly engaged or rings off with no answer. No option to cancel the order or for refund. Disgusting service. Appauled.

Don’t go here. Way too overpriced for what you get. It’s poor quality and I don’t even know what they’re trying to do. I ordered a mixed meat dish and there was barely any meat, just veg and soggy noodles at the bottom of the pile of them.

Gold Bowl customer care number ☎️ 7319033864//9007432861 any loan problem solve and money refund call

Been recommended by a friend. Ordered 3 times from them and food is fantastic and fresh! Highly recommended 5*

Food is amazing. Consistent delivery times. Nothing else to say.

DO NOT ORDER FROM HERE!!!!!! Waited 1 hour for our meal to be told that they were really busy but it was coming, waited another hour to be told they hadn’t even seen my order through their website they were only checking JustEat orders!! I could go on and on about the customer service but it’s just not even worth it! Food was absolutely disgusting and cold!!!! DO NOT ORDER IT’S TERRIBLE

AVOID! AVOID!! AVOID!!! - The only takeaway in Newmarket that CHARGES FOR DELIVERY even we are just round the corner! - Portions are very small and they raised the prices! - They re-use frying oil from last year! - Their BMW driver is using Newmarket road as his racetrack! Residents of Newmarket, please share this! Where are the Health and Safety officers and trading standards when we need them???

This is a place where if you have a n online order and then you cancel it before it is delivered you do not get your money back. So be very careful when making an order over the phone.

Such a bad service, food was horrible and made us all sick , we had to throw the food away after tasting. The prawn toast was cold and had a stinge of stale oil. The chowmein was disgusting with pork bits that seemed that they had gone off, egg fried rice was so plain and basically was plain rice,couldn't find the egg.Worst chinese meal ever had and put me off this cuisine totally. I wouldn't have this kind of food even for free!

We ordered through Just Eat and were not notified that they had cancelled the order because there weren’t any drivers available to deliver to us. After an hour of waiting, we checked the order status and found that it had been cancelled. No one tried to contact us even though a phone number is listed on our profile. Really disappointed by the poor service here - beware if you’re ordering and have a back up meal sorted, just in case.

Ordered takeaway and paid £38 was absolutely dreadful. Ordered chicken balls we got inedible pork gristle. Chips cold, cold chow mien, cold egg fried rice Was cold powdery and dry. Used to be the best and drive over hoping it would be. Never again.

Had decent meal from Golden Bowl. Chilli beef was nice and crunchy, Peking duck was cooked just right. Shame you can't order crispy seaweed on its own on just eat but I'm sure they can add that.

Literally wanted black bean sauce instead in a pot rather then on the noodles and change 1 set meal dish to an almost identical dish without cashew nuts and was told 1 change only....First Chinese I've ever encountered to make such a fuss over two very small and simple changes!

Very bad kung po chicken looked like blue dragon sweet chilli sauce not kung po chips had better days very sick from this never go again

Golden Bowl? More like Manky Bowl. Food was stone cold. Vegetable and Cashew Nuts in yellow bean sauce contained 1 half a cashew, 1 piece of broccoli. Some random noodles? And basically just a load of bean sprouts. Chips tasted about 2 days old. Don't waste your money supporting a business hell bent on mugging people off.

Never again. No thank you! What a rip off. I just cannot believe we paid £18 for what we just ate. This dish you can see in the photo is supposed to be ‘mixed vegetable with cashews in yellow bean sauce’ tbh there was nothing but ‘scraps’ of vegetables. X1 tiny piece of broccoli and believe it or not x1 cashew!!! It’s almost laughable they’re happy to provide that to customers. What makes it even more ridiculous is on the phone they stated they’d increased their prices so we were excited for a lovely full packed vegetable dish... wow were we wrong. We won’t be returning here again. They’re clearly just about quantity and not quality and after explaining why the prices had increased i feel we’ve been completely mugged off. Avoid!

Awful!!! Cold food, no sauce with sweet and sour chicken - so dry. Asked for a replacement - which I had to argue massively for, then it arrived and I was told I couldn’t have it until he got my previous meal back (management instructions) - I had to scrape it off my plate into a bag for the poor delivery driver to take back! Then I was missing part of the meal as it had all gone in the bag! Feel sorry for the front line staff having to deal with this - awful management attitude.

Tried to order a few times on the just eat app and my order is always declined if you are not willing to deliver to where I live you need to change your delivery radius with just eat such a waste of time ordering to have it rejected....

Order on just eat (45-55min delivery) which they accepted and said it would be an 1hr10mins. After 1hr, they cancelled the order leaving me hungry and having to go somewhere else. Very disappointing, deserve the 2* rating. Complaint sent to just eay as well.

Deliveries very late old driver had a attitude banging on my door like the police nex time I see him I’m giving him a nice ol tip maybe will brighten him up food is horrible cold. Taking your money to studland house Chinese they care about you. They treat employees horrible too I heard over the phone poor girl.

All the food was substandard, no taste, I added light and full soy sauce, which I shouldn't have had to do, such a waste of money! - I will never use this takeaway again!

We all been sick after eating r dinner here and I paid £70 for food that's made as all I'll not happy one bit over cook food that's made my kids and friends family ill

Despite being listed for my post-code on Just-eat, they decline every order I place. They deliver to locations much further away from my address, so why they would do such a thing when they're listed is unfathomable.

Awful. This has to be the nastiest ever also charge £3 delivery and forget part of the order. No number to call direct either. No revisit for us.

Was my very 1st order with the company as a delivery order came at a good time looked really nice chicken chow mein really tasty vegetable pancake rolls the same but my chicken curry was very disappointing tastes very bland so not much flavour in it t

Not happy food came to me and it was over cooked the afters was rock hard couldnt bite in to it and the pork balls were rubbery was charged 16.00 in total and i couldnt eat it because of the taste and being over cooked not happy allso was charged 3.00 on top for delivery so was 19.00 instead and she said that i didnt add my delivery cost to my order basket it said 11.00 minimum delivery joke

Ordered off JustEat then got a call from a very rude and threatening tone employee/driver saying I would also have to pay the driver £4 for a delivery charge that had already been paid for on the order. I refused as I had already paid. They never delivered the order and said they can’t give me a refund. I asked JustEat to provide me with full refund, which I got! Won’t ever be ordering from here again.

Unprofessional, overpriced, slow and they don't care bout us customers waiting! Just too SLOW! Waited an hour an half in the takeaway and they kept lying that it will be ready in 10 minutes! They can always tell us the truth so that we could come back or even go for a pint! Only 2 chefs working in such a big kitchen! Just unbelievable!

Fantastic hot food. Great value for money

Best Chinese taleaway in Newmarket. Food was deliscious and cant wait for my next meal from there

Ordered via the Just Eat website, order was confirmed/accepted by the restaurant and money debited from my account. 90 mins after ordering we phoned to check on the order only to be told they don't deliver to our town DESPITE it being listed on Just Eat. Refused to entertain refunding, very rude on the phone. AVOID

Food has been of a pretty bad standard when I have ordered takeaways from here and to top it all off they now have a 0 star hygiene rating!

Having had previous good meals, we ordered a takeaway on a Wednesday night and was told it would take 45 mins - 1 hour. After 1 hour 30 mins, and after a phone call to check on progress, the delivery driver eventually turned up, with the first thing said being ‘It’s not my fault!’. We phoned the restaurant to say it was cold, and we were offered a 20% discount on the next order. So disappointing - having moved here 18 months ago we had thought we had a really good Chinese takeaway - unfortunately this is not the case. The food was awful, and the customer service appalling!

Several times now we have been here. Food is getting worse each time and the woman taking orders has no customer service skills and is plain rude. She will start taking your order then the phone rings so she answers that and takes their order, then back to you, phone rings again, so she ditches you. So rude!!!Owner: I suggest you get someone that has interpersonal skills.The shop is always very dirty and the food is getting worse. We have now switched to another chinese takeaway and they are polite, efficient and he food is much better. We won't be going back to the Golden bowl.

Aside from the extensive menu, which includes Thai options, this place delivers to home. We live a few miles away so there's a small fee of s few pounds, which is no big deal, and worth it so you can relax at home. The food itself is tasty, hot, and moreish. We've tried plenty of dishes and enjoyed them all.

Ordered a takeaway - did not arrive on time and we were told different excuses by the shop and the driver. When it finally arrived it wasn’t really worth bothering with and it was practically stone cold. We won’t bother again.

Receptionist what extremely rude on the phone, ended up having to end the call. She hung up on us the first time as we were trying to recieve our post code so just a heads up if your not from england you will need it ready for wherever your staying. We could hear her giving out about us on the phone and she was extremely smart. Very disappointing.

Golden bowl is one of these Chinese’s where on a good day it’s excellent on a bad day it terrible but they do deliver food and also quick if you pick up plus it is a good Chinese for vegetarians and vegans. So I give it 4 out of 5 purely because it’s a great place for a cheeky Chinese on takeaway night

We always order for collection from here and it’s always been really tasty! 10-15 minute wait for the food which is fine and always loads of flavor. Would recommend

Regularly use this take away and always get good service and well prepared good

The food here was horrible, undercooked stringy chicken and curry sauce that tasted like washing up liquid. The chip were good however I brought them from deep blue 😂👌

I have used this Chinese for sometime now, always quick and hot... fresh and tasty. They will also spice things up if you ask

Worst Chinese we've had..last week our meal had definitely been reheated..And again today hard dry over cooked chicken ball .as for the steak! Well you could sole your shoes with it...never again

Absolutely appalling delivery service! It was late, so I asked for a discount of 10%, and the driver threatened to take the food away! Ended up phoning the restaurant, and informing them of the awful behaviour of the driver. I ordered duck... and it tasted of washing up liquid! £20 for one person, for a disgusting service, and even vile food! I can openly say, I will never order from here again!!

Ordered a takeaway using the just eat app. 20 mins after it was meant to arrive we phoned to see where it was. We were told that they had tried to deliver but when they knocked on the door a man answered and said he didn’t order a takeaway! Funny that because we live in a block of flats that has a security door which you can’t get into unless you have a key or are buzzed in! Also said they called but we received no phone call! So we asked if we could reorder. They said no because we hadn’t accepted the first delivery. What an absolute joke! We have been customers since we moved to Newmarket 2 years ago and order regularly and never had a problem before. Will not be using them again! Disgusted by their so called customer service!

We order takeaway for collection about once a month and it's always fine, I've never had the issues that other google reviewers seem to have with this place. Food is fine. The only complaint I have is in the most recent order the Dim Sum platter only had a tablespoon full of crispy seaweed, and the steamed rice was in a smaller container than normal. Otherwise, happy to use again, as always. Updated: May 2018 - This place continues to be fine and we get a takeaway for collection about once a month or so.

Crispy cremated duck and raw dishes. When we rang to complain the staff hung up rather than sort out the issues. Don’t bother