Glasgow West Hotel by Compass Hospitality in Glasgow City

POTENTIALLY PERFECT SPOT, HYGIENIC STANDARDS NEED IMPROVEMENT Aged structure totally renovated in a modern, “industrial” look; a well-done mix, maybe a little bit too dark to me. GOOD POINTS LOCATION CONVENIENT to airport (15/20 minutes by taxi) and downtown (10/15 minutes to the subway), yet FAR FROM THE CHAOS of city centre. Very COMFORTABLE MATTRESSES, soft and exceptionally ABSORBING TOWELS, GREAT (double) SHOWERHEADS. MINUS POINTS - In order of seriousness (from the worst thing): The room was pleasant, tidy, and apparently clean… but when we closed the CURTAINS, we found several DUBIOUS WHITE STAINS on them… No comment. Our room had unfortunately a bad view on the hotel service roof, and what’s even worse, the structures on the roof (maybe the ventilation engines of the kitchen?) were making an INCESSANT NOISE! The room’s furniture was quite comfortable, however we had to pay attention to the NIGHT STAND CORNERS: very SHARP and close to the beds. The location is far (30 minutes by subway) from the restaurants downtown, so we was almost “forced” to dine at the hotel, and the FOOD was JUST ENOUGH (same for the breakfast). Moreover, one night we had to WAIT MORE THAN ONE HOUR before getting it, because they just forgot our order… Besides that, we didn’t appreciate very much the hygienic standards for the food: cutlery and napkins are placed directly on the table, which is “cleaned” with a not really clean wipe. Same for the menus, placed on the napkins, after having been touched from a lot of people; and for the sugar cubes, to be taken with the fingers. In the bathroom the ventilation for air exchange is not controllable, and they only put 2 big towels and 1 small… we requested the second one, and we got it; but the following day, it disappeared and we had to a request it again.

THIS PLACE HAS BEEN CLOSED DOWN AND NOW BEEN USED TO HOUSE ASYLUM SEEKERS

Cancelled a booking without any explanation for 2 weeks time, despite being paid in full for just under a year. Left me and the other half having to pay above the odds for a last minute replacement room elsewhere. Disgusting behaviour to leave such short notice, since discovered the hotel closed in August of 2023 based on other reviews, yet no decency to update until now. Will be seeking legal advice on compensation.

Migrant accommodation now, owned my Mears Group. You could try to book something but, you know, it might not go well depending on your expectations.

Terrible! Scam! Don’t book! We booked through travel agency on June and the room was terribly smelly. We feedback it and the hotel agreed to refund and we found another hotel on that day. But we still did not get the total refund now. It’s been half a year and the hotel just provide all excuses to avoid giving us back the refund. Even though I exactly have the email that they agree the refund. Any way that I can seek for help or I can claim to a court?

A Great Place To See Still Game & River City Cast Members For The Ross Owen Show

Booked a room for the 12th of September, been sent an email from them with the subject line ‘reservation cancellation'. I hadn’t cancelled it and why would they have to, so phoned them to be sure and turns out they had to cancel a few reservations because they were overbooked, even though I’ve had this room booked since May. They left it up until 2 weeks away to let me know and now rooms in Glasgow are extortionate so I’ve got to get a bus back to Aberdeen at 1am. God knows how awful the service would’ve been if I actually ended up staying.