Giraffe - Heathrow in Hillingdon

Worse food Sent it back as it was cold they put it under a grill so came back burnt Next one was awful Don’t waste your money!!!!!

If i don’t say anything, no one will know. Food came before drink. Fries were cold as it was premade if it was wait ng under a heat lamp.

The food was 100% sitting out for hours before being microwaved and sent out. The nachos were stale, burger was bland, and the birya tacos were microwaved quesadillas with birya spilled on them. Would not recommend, go find some fast food or something instead.

AVOID! Yes, choices are limited in terminal 5 for food, but go elsewhere! Called in to use a food voucher after a delayed flight kept us in Heathrow Terminal 5 for a number of hours. 4 of us got breakfast. Service was unpleasant and we asked for water after placing our orders by flagging down a waitress. 4 glasses and a bottle of tap water came to the table. The 4 glasses were already dirty, wet and one even had wet paper sugar sachet remnants stuck to the inside. We alerted the waitress to this and she said she’d personally clean some glasses. 4 new ones arrived down, mine this time contained some avocado stuck on the outside of it and again all 4 were wet. After this we weren’t even in the mood for our food as we knew the cleanliness standards were so poor I actually feared to eat the breakfast. 0/10 I’m afraid.

Nice way to spend time between flights. Was seated quickly and the host was friendly. Never felt pressured to vacate my table. Good, solid food & drink. Thank you, Team Giraffe!

Oh wow has Giraffe gone downhill. I remember when it used to be decent quality, but this was just dire. Plates of requested food. Dry, overcooked chicken breast. Food arrived not hot and had to be sent back. Took 10 minutes to get some mayonnaise by which time we’d finished eating. Grumpy wait staff. Just avoid - it’s awful.

We had a long layover and were needing something to eat lunch. This sit down restaurant was getting people in and out very quickly. We only had to wait about 10 minutes for our food. Food was pretty good as well, we shared nachos then each had a burger and fries.

Amazing service by Eusebio, had little time for departure still made it in time. Highly recommend great food even better service!

Already frequented last year, we returned for a quick meal. Good service and good dishes. Nice environment

Very tasty, highly recommend the chicken burger

Went here this morning before my flight to India. Had the Mueslix with yogurt, and got food poisoning. Do you have any idea how awful a 9 hour plane ride can be with vomiting and diarrhea the whole flight? Cook is a very bad man, very bad man.

The best English breakfast in Heathrow. I go there every time I have a connection in London.

The food is really not good! I think we paid a lot for tasteless dishes, overcooked pasta and all without the carafe of water we asked for. We forced ourselves because we were flying late but I shouldn't have.

A truly beautiful and comfortable restaurant considering it is inside an airport, the service is truly impressive due to the speed with which the dishes are served to the various diners. The cuisine, in addition to being quick, offers quality raw materials. Advised

Was delicious but tiny portions, coffee is good.

22 euro for a mediocre burger, what a bargain.

Be careful guys don’t drink any soft drink in this restaurant as my wife and I we got dysentery. Don’t eat there.

Very tasty! I didn’t expect to find a real restaurant in an airport terminal. Normally you’ll find some overpriced restaurants more for a snack, but this one offered a full high quality meal. Definitely worth the price and considering it

Staff member very obvious and intentionally rolled her eyes at me. Not great.

As far as airport lounges go the Vagabond full English breakfast is spot on. Ordering via the app is easy and the service is fast. I waited no more than 10 minutes from sitting down to being served. The breakfast itself was the right size and well made. +5 for a Bloody Mary breakfast cocktail. Spot on.

The food was good but the prices were a bit high for what you get. Took a long time to get a server even though it is empty in here. But was starving so it hit the spot overall 😁

Nicholas was amazing such a pleasant waiter so glad I stopped by at this unreal restaurant!

nicholas was a great server food was amazing!

NICHOLAS is a king, he gave great service and was super polite - the food was great !

Nicholas was a great server ,lovely restaurant with amazing chicken burger ,highly recommend!!

I had a full English which was tasty but leave plenty of time as you’re expected to eat that with blunt micro cutlery made for a baby. The staff are friendly but this is a soulless vessel that the food fairy opted out of helping. Bring your own cutlery.

I cannot recommend Vaga Bond enough, great food and wonderful atmosphere. But what makes the experience exceptional is the staff, my server Eusebio I can’t praise enough! His professionalism shines through he made my evening enjoyable and Eusebio’s customer service is fantastic!

Staff were nice. Atmosphere was also nice. Food... Not so much. Small portions, very very bland.

After receiving a voucher due to our delayed flight, we were said we could use is everywhere. After having dinner in this restaurant (bad food and expensive) the manager told us they didn’t trust the voucher we had and they didn’t accept it. Total joke

I was done dirty but fellow Google reviewers on this one. Super overpriced, bad food, surly service. They have a “special” where a Bloody Mary or mimosa is 5 pounds with “any breakfast” but it turns out it’s only with one of 4 select breakfasts. I shouldn’t have bothered- the Bloody Mary was terrible. Ordered water- it never came. Ordered a side of hash browns (note: they are IDENTICAL to McDonalds) and when they didn’t come we asked for them and the waitress argued that they were in the sandwich. Had to physically peel open the sandwich to show her before she would put in the order. I haven’t tried other places in Heathrow recently to say how they compare but you’d be better off with Starbucks.

Passed the time here after I missed and had to rebook my connecting flight. Had a beer, and great service and conversation from Eusebio! Thank you!

A very popular spot. We enjoyed our breakfast but found it very expensive. Service was friendly & fast.

I ordered half chicken. Taste was super, and service was great.

While it looks lovely from the outside, the service is absolutely bereft. The hostess was extremely abrupt and vacant, you order your own food with the expectation of a tip prior to receiving any service, and the food is below average. Very poor value. There's many other options here, so I would head elsewhere in the future.

Telma was very efficient and friendly. Good start to the journey.

Telma has always greeted me with the warmest welcome and the biggest smile. I really enjoy dining in Vagabond, lovely staff, good food and a fantastic atmosphere. However, I must give a special thanks to Telma. Sending smiles, Amanda 😊

I would like to bring it to your attention that a member of your staff is committing fraud. On 26 November our debit card was skimmed in your establishment and the remainder of the funds on the card used. We ordered beer, wine and a sandwich. The total bill came to £55. This transaction was processed at 17:37. Using the time, order details and amount you should be able to trace the waitron who did this and prevent it from happening to other customers.

Great food for a busy morning, Telma was taking care of us from the start, very attentive and professional, great vibe.

Eusebio was wonderful. Great experience and good food!

Had such a good experience here, able to serve myself my own pints and food was great. Nichlas was superb, so helpful and his customer service was amazing

lovely atmosphere, felt very welcomed especially by nichlas who ensured we had the best possible experience, definitely would recommend.

Nicholas C provided really good service, so friendly and professional, credit to the company

Terminal 5. Served by Clive at the bar and he was exceptional. Attentive and a good eye for what was going on around him. Great credit to the establishment. Thank you

So, on Monday 23rd October 2023, I went into this restaurant before my flight from Heathrow Terminal 5. From the menu, I ordered the Vagabond Cheese Burger and fries, which looked quite nice in the photo. What arrived was lets say somewhat different. I can imagine that a restaurant in an airport will try to provide meals fairly quickly, as they are aware that people do not have a lot of time before a flight, however what I received was the lowest of the low. The burger was so overcooked, that it was completely dried out and the only other thing on the plate, was a dozen or so fries. The dish looked awful and tasted the same. Combined with a 3/4 full glass of cola, the whole experience was terrible - apart from friendly staff. To be honest, for £20, you would have got a far more impressive BigMac meal from McDonalds. Shocking quality for that price point!

Vegan nicoise was good. Ordered a chicken sandwich with cheese and it came with no cheese. Ordered an Old Fashioned and no cherry. Had to get the attention of the server to bring the water we ordered. Had an espresso Martini it was fantastic!

First time trying Vegan breakfast Surprisingly good 👍🏻

Lovely atmosphere and our server Eusebio was brilliant!

Was a lovely meal! Thanks to Eusebio S for looking after us so well.

OMG!!!! 16 quids for the burger and another fiver for the smoothie.

Great service from Eusebio S!! Good food and lovely atmosphere!

What a shame! Food was cold and extremely poor quality. Not worth it don’t waste your money. Advocado brunch - awful Hollandaise poached eggs Big breakfast What a shame - completely awful - returned food and gone to Pret for a croissant.

Great service from the wonderfully charismatic Eusebio. Will be my regular Terminal 5 stop off.

Great ambiance and service. Nicholas was really friendly and quick with our orders. We will visit again and definitely recommend!!!

Self service style tasting wine from less than £2. 25ml.

Appalling staff, rude and slow. Didn’t acknowledge I was there, despite attracting their attention. I walked out

We were here before our return flight and we enjoyed it a lot. The food is really good and the staff is very friendly and attentive. I was really astonished to find such a good restaurant in an airport. Good management, nice work !

Eusebioas served me and was incredible and super hospitable.. always checked in on our service, met our every need and was incredible from start to finish!

Telma was great! She helped make our layover great.

Wow! Airport food that tastes great? What a concept. I loved it. Was passing thru London and felt like some fish and chips, as one should. Not disappointed at all. With a tiny side of delicious green peas, my fave. Wanted more! My wife had the roasted chicken and she loved every bite of it. Highly recommended.

Telma Fernandes was outstanding, thank you!! excellent service and hospitality :)

We got to the restaurant before the opening time and the staff were extremely rude to us saying "the lights aren't on so we aren't open yet" in a very sarcastic voice and other rude comments.

Delicious breakfast and very friendly staff 👏🏻

Terrible service, was advised by one server not to order too much food and overheard another telling customers how terrible the food is. Didn’t receive a burger after waiting 10 minutes and letting them know I still didn’t receive by burger yet it was still on my bill at the end. Will not be going again don’t recommend.

Feel compelled to leave a review because this place was packed full and it’s absolutely the worst food I’ve had in a while and the wine was also not good. Airport food is always a bit hit & miss, but avoid this place and go get a pret instead!

Eusebio took care of us and it was an excellent service he gave us. He was so sweet an kind. And the food was great. Make sure you try the Brownie with the vanilla ice. It was soooo good!

Eusebio is a very nice and courteous waiter! Thank you for making our stay at Heathrow Airport more comfortable

The place is so loud, the food is inedible and the service is negligible but you are still asked for a tip when you order online.

Pretty good Nice wine selection

Friendly food and drinks venue. Service was excellent and friendly with our server, Eusebio making us welcome and very happy to return again! Prices were reasonable.

we sat at table79 c4 and was served by RAMZI this was the best service i have received in an airport could not do enough for us great member of staff you should be proud of this member of staff

The food was just ok and very overpriced, but that's what you expect at an airport. The main issue was squeezing in four tables right beside each other so there was no privacy or room for suitcases at ALL. There were lots of empty tables too so idk why they did this

Great place , very friendly service, Eusebio was the name of the waiter.. He make this place shine, with his friendly personality

Struggled to get waitresses understand we wanted a table with back rest. Then waited over 5 minutes whilst about 6 staff walked around aimlessly at which point walked out…..

Just popped in for some drinks, Eusebio S served us and he was incredibly helpful and kind! Great conversation around his work / passions! Give this man a pay rise !

Perfect way to start our travels. Fun atmosphere, excellent service from Eusebio S - helped us get even more excited about our trip. He’s an asset.

Really good service and reasonably priced for Heathrow. Our waiter Eusebio was fantastic - really hospitable and went above and beyond!

Good vibe, good drinks, good service but be wary of the Rueben sliders ... one small scrap of pastrami does not a Reuben make (even a slider)

Great service and excellent food. Our waitress Rita was very friendly and provided everything that we needed. We both had the veggie breakfast and it was delicious

Telma is a great waitress ! She was lovely and quick!! The food was great ! We loved the chicken wings and the fish and ship ! Great meals, cozy atmosphere !!!

Thelma is an amazing server! Has a great personality and is beautiful inside and out!! Will be back!!

Telma was great! Really solid spot, especially for an airport.

This was a great place to eat, really nice atmosphere, delicious food, amazing drinks, quick service even though it was busy, Nicholas was very helpful with helping me choose something to eat and choosing my drinks, checked on us to if we are okay, was very quick to attend to our needs. Thank you for being so helpful. Appreciate it

We had a great time at Vagabond before our flight. Telma served us and was absolutely amazing!

Eusebio gave us great service! The food and coffee were wonderful!

Eusebio S was amazing! Food and coffee were great.

Lacklustre staff who really can't be bothered. Shown to our table, check menu and decide to order drinks and lunch. Waitress returned, unbelievably they have NO COWS MILK for coffees.. someone needs shooting! We left and spent our money elsewhere.

Eusebio made our dining experience worth it, great conversation and personality. Would give 10 starts if I could.

Eusebio S was the best waiter ever i give him 10/10. I had a good experience here !

Beautiful restaurant a mix of modern and industrial with a great selection of food and drink. You don’t even know you’re in an airport it’s very elegant and the staff were extremely friendly, especially Nicholas!

I was able to takeaway and the service speedy! No complaints. The line was incredibly long and I was starving.

Food was delicious and service was great! Would come back here if flying from Heathrow again! Nicholas our server was lovely and attentive!

Telma was AMAZING!! Her service was great - so helpful on advising on dishes. Prompt and efficient!!

Flight delayed… stuck in traffic for an hour and arrived here starving !! Eusebio & Harsh two of the nicest most professional waiters I’ve met and made the stress of the last few hours completely disappear. Highly recommend this place in the hustle and bustle of airport experiences this was actually a tonic. Thanks guys

There’s always an element of trepidation when you want to eat in an airport and you need gluten free food. The menu here says gf and we thought we’d give it a go. Quickly seated at a round table with tall stools and ordered gf classic and non gf bondi burgers. A couple of cheeky glasses of wine ( we are on holiday after all ) also needed. Service by Tina was quick and friendly and she took the time to pass pleasantries. Chips weren’t gf so I had a salad with my burger and this was a good size. Liked how the tables had wireless charging circles so we both could have our phones charging whilst we ate. Those in the booths had switches on the table lights for plug in charging. Whilst it wasn’t a cheap snack at £50 for burgers and wine, it was certainly not a disappointment.

Loved the service from Eusebio S.

Telma Fernandes - waitress was very nice and accommodating.

Telma F was phenomenal. Great service!

Eusebio has made our day. Very smiley and enthiastic.what a lovely start to out vacation

Telma provided us the best service we’ve had since arriving in London eight days ago. She was quick, attentive and so very kind. Thank you so much!

Eusebio was very attentive and friendly. Great start to our vacation