Royal Jade Inn in Hillingdon

ordered curry sauce and paid for it but didn't receive it not happy

I love the food from here. And their lunch time special for £5 takes a lot of beating.

Delicious food and reasonably priced

The food is tasteless, the staff are nice but when I asked if they could add soy sauce or seasoning to the rice when cooking the lady said it was an extra charge! It litrelly has so bland even after paying extra. The rice is hard and don’t taste fresh. The chicken curry was not bad but still bland. Put me and my family off our weekend Chinese takeaway, sorry.

Ordered beef black bean sauce. Terrible experience food was so sweet she must’ve used all sugar they had in the kitchen.

half mile away could not get a driver

the food is exceptional every time.

Tasteless food but the worst is the cleanliness of the shop: wet floor signs are covered in years worth of dirt, camera on an entrance to the kitchen has like 5cm of dust sitting on it, floor's corners have layers of dirt. Unbelievable!

traffic due to accident...can't fault the restaurant....the food was still pipping hot!

not the usual high standard of flavours. not sure if you have changed ingredients/oil??

First time ordering from here. They do a nice sweet and sour fish.

They never came never rang the bell now I have to get a refund.

Not very good chicken balls were hard like they had been fried twice

Food was horrible. The lemon sauce to go with the lemon chicken actually burnt my tongue. It was that acidic and bitter it was vile. It’s meant to be slightly sweet. I have actual burns on my tongue from the acidity in the lemon sauce and I don’t know what the taste was, but it was foul and I’ve had lemon chicken lots of times as it’s my favourite and I have never had anything quite so disgusting and the house rice is supposed to come in gravy where was the gravy?

Delicious food, but prices are a bit too high.

Amazing. Great device and delivery

Always amazing and if I need to add it change something a quick call and it’s changed or Extra for no extra charge and some free prawn crackers what is amazing. Thank you

They do lovely chinese food here, if you like it spicy i recommend the spicy peppered king prawns and the singapore fried noodle. its very good. The chicken balls are very nice too. The customer service was great.

Ordered yesterday on Uber Eats. Special Fried Rice, dry, tasted old and tasteless. Beef Chowmein, meat tough, grey and tasted pasty. Sweet/Sour Chicken, tough, coating not light crispy, edges chewy like it had been nuked. Overall very poor affair. Checked online today and they've a 2 Food/Hygiene rating....Never Again!

Great food here. And the guy on the telephone is very friendly. I found it very easy to make an order. The salt and pepper chicken wings are very yummy and the chicken balls were delicious too. I will be ordering again. Love the Singapore rice noodle.

I like this place got my food last week and food was good but I got free prawn crackers and they tasted funny but didn't think anything cos was hungry but I was really bad all night got food poisoning food was ok but next day checked the prawn crackers and they smelt n tasted funny definitely a bad batch

Always very prompt delivery and really hot still which is amazing! They also always read the additional instructions which most places fail to notice when asking for something to be removed etc..

The food was horrible! Ordered spicy peppered prawn and ribs. One pork and one veg fried rice and only ate a 3rd of the rice and ribs. Tasted of nothing but old oil and the onions were slimy. Felt sick not even half an hour after eating and my stomach is unsettled. I will never eat there again. 38 GBP down the drain. So disappointed.

delivery was late, and the driver had the audacity to ask if I heard the call after answering the door the next minute.

The meats was overcooked and very salty, I’m not happy with the foods

Very nice Rice Dishes & excellent condition & Service

Today in the afternoon I ordered a chicken chowmein and I can confirm I was very dissatisfied and disappointed. The noodles were fine but the chicken was undercooked and tasted awful. I haven’t tried the other food but I suggest to avoid the chowmein. On speaking with the Asian receptionist, the reply was simply ‘well that’s how our chowmeins are’. Both the food and the service were a let down.

Food was good as always but unfortunatly there no prwans on my special chow main

The food was so greasy and it smelt a little off. The chicken wings and ribs just tasted like they had been microwaved. The prawns inside the balls were so dry and the dumplings and batter on the balls were so thick. Didn’t enjoy it

Delayed delivery, most of the food was nice, but the prawn rice was very dry.

We used to order often in the past, now with cost of living crisis we order as a treat and usually when we have visitors only, so it was rather disappointing to receive quite subpar order. We spent nearly £100 but third of the food went to buns

Wrong order was given . I mixed vegetables and meat with fried rice but was given mixed vegetables and meat with noodles.

First time in eating from here I don’t believe the negative energy that people have left the food is actually amazing so I’ll be buying again thank a million the delivery driver was very polite also From pink taxi

the prawns were cold n stiff not happy.

Duck spring rolls were lovely! Special Fried Rice with Gravy was just normal special fried rice with loads of butter/oil and no gravy which was disappointing

Delivery was 45mins late which was a real shame. When I called the lady was apologetic and so was the delivery guy when he turned up, however it definitely had an impact on the food quality. A lot of it had gone soggy, the crispy chilli beef was no longer crispy. It was ok but unfortunately won’t be ordering again.

Food was lovely just not crazy about the spare ribs

It's one of the best takeaway in town

Lovely food, delivering what they promise. Driver also very friendly. Would thoroughly recommend - smelt good and taste was good too.

Driver left a voicemail sating couldn’t find our door number. I replied with information of unique way to find us as we’re only ones without a driveway…. We looked out few times no sign of a driver. Eventually they walked up neighbours driveway & handed food over their fence.

ordered from here it doesn’t give you an exact time for delivery and you can’t track the driver the women that called had an attitude was very rude to me and lied saying the driver had been waiting 15-20 when he eventually showed up he called me 2 mins before and told me he was here and to come out side. But I was already waiting at the door as the women was threatening to not deliver my order very horrible customer service not worth the price food was then cold.👍

not happy with the driver as he wanted me to come out and meet him because he didn't want to get out of his car.

the food was delivered late and barely warm . called the shop just said food us on the way, called again to say it wad cold, told a manger would contact. Had to eat the cold luke warm food as hadn't eaten all day

Unfortunately not a good meal. Rice was very dry like it was yesterdays batch. Quite a lot of veg compared to meat. Duck had a lot of fat attached to the meat. Poor quality meat used. Black bean sauce had a balanced amount of spice. Kung po and chicken chow mien was average. Plus side was the food came piping hot. Definitely tasted better Chinese food. They work out to be cheaper than their competitors but it’s probably worth paying that little extra for something better tasting.

Over two hours late and no contact from the restaurant about delivery time unless I requested. Over two hours late is not appropriate and I am so so so disappointed and not even a refund! I am shocked and appalled at this service as I have ordered from here multiple times before. I will not be coming back again.

Btilliant! The food tastes clean, it's not swimming in excess oil, and good quality. Highly recommended, and will be ordering for home delivery in future too.

My order did not turn up. I waited almost 2 hours, called and then was told it would be here in 10 minutes. I have now tried to call again half an hour later and the phone is now saying user busy. They have taken my money, updated just eat saying it’s been delivered and it has not.

I think this takeaway has changed hands recently. A new shop front and AWFUL food. I got a Hong Kong style sweet and sour chicken and egg fried rice. I am not a person who knows food and eats takeaway all the time. But even I know that the food was stale, bullet hard and awful!!!!! DO NOT GO!!!!!

I've had beef chow mein before from other takeaways, this was completely different taste, and I was only able to eat half before giving up and ordering another meal elsewhere. Gave it a try did not like it. Delivery was quick and driver very friendly.

Driver was great. Really tasty curry sauce. Ok Chicken Chow Mein. Cold & Soggy chips. Really greasy Prawn Balls and Spring Rolls. Sweet & Sour sauce far too vinegary and inedible for me.

Thank you for leaving out the onion in my noodle/beansprout, in my opinion I think it tasted better without it.

Super fast delivery. Food was well cooked and piping hot. Great quality as always

Drive for an hour and a half to get a Chinese take away before waiting for these useless ignorant people you will be disappointed

The food wasn't fresh, the peking ribs had a funny colour to them. The spring rolls tasted like yesterday's and so did the rice, what a waste of £50!!

Love the food from here but today I ordered chips and unfortunately they were hard inside other then that was all good

No taste and bland, wouldn’t recommend

Really nice local Chinese very impressed

The food was only luke warm and 1/2 of my dishes tasted bitter so I couldn't eat them.

Ordered nearly 25 quids worth of food,most of it was inedible.Fried Rice was hard and Crispy Chill Beef was stuck together in a big lump.First and last time ordering from here.

Ordered and was given a delivery time but then received a message to say there was a delay for up to an hour and half. Not great when ordering for family with children

Sub standard food and service. Our £45 order consisted of lemon chicken, beef chow mien, chicken curry, egg fried rice & chicken Chinese style. Everything was bad, we’ve ordered here at least once a month for a long time. All of the chicken dishes were dry and over cooked (we later found out their fridges weren’t working so suspect it was all yesterdays food) the rice was hard and the curry we asked for medium but was extra hot at the least. The lemon chicken though, this tipped us over the edge the chicken was indescribable but the sauce which came separate…. Tasted like what I imagine flash lemon floor cleaner mixed with cif lemon pancake sauce would taste like. We phoned to complain, the manager wasn’t there, then he was but was fixing fridges. We took the order back to the take away and were refused a refund because we’d eaten some. Well of course how else would we have known it was awful, our spidey senses?? The boss was nonchalant and unapologetic for anything. I won’t lie, it then got heated after politeness led nowhere. Will never eat nor recommend this place ever again after years of loyalty.

Really nice… I will definitely order from them again

The estimated delivery time was an hour which was surprising considering I live only 10 minutes walking distance away, however I won’t nitpick as the food was delivered earlier than scheduled. Everything was delicious and the portion sizes perfect - the only quibble would be with the crabmeat and sweetcorn soup as it was too sweet! I’ve never eaten a soup before that has so much sugar in it to be inedible.

Plentiful portions. We really enjoyed

Very quick delivery. Polite courier. Sadly there was so much salt the food was almost impossible to eat.

My chicken chow mein was burnt. So disappointed.

Great meal, enjoyed the selection 👌

Nice food, was still really hot when delivered. Good portion size. Friendly delivery driver. Thanks for a yummy Friday dinner

Crispy duck was all crispy, no meat, hoison sauce was not like I tasted, I'm sorry to make negative comments as we are all struggling, but was not a nice meal

Piping hot - I begrudge paying that much for rice. The chicken and mushroom should come with plain rice or noodles

Paid for large portions, and received a regular on every item not happy as it didn’t go round the family as we have ordered this before, and was large, but this time all regular. Just eat won’t refund for there mistake! 🤬

Chicken balls were really tasty, not so happy with spring roll (hardly any meat, not very tasty) and chips were warm and very chewy.

Always consistent good tasting food. Good size portions reasonable prices

Prices increses in item huge portiin chips now £4.20 from £2.50 Spring roll now £4.50 was £2.90 wont be using them again to expensive

They don't use a GPS and I told them to call when arrive and they handed the food to my parents, how unprofessional is this!!! The food was too overly spicy!

Ordered 3 items large sliced beef with onions egg fried rice & crispy chicken order arrived large sliced beef was normal size called store who was unable to deal with my query and had to refer it to manager who was out doing the deliveries as he had no drivers after a call from him he agreed to replace whole order to what I had originally ordered after another 1 hour wait for my correct food which he did say it would be around that wait time .No compensation for the inconvenience caused by his business and also no prawn crackers in either of the orders as stated on his web site will not be ordering from Royal Jade inn hayes again very disappointed

It’s the worst egg fried rice that I have ever had.

Had a nice takeaway on the bank Holiday.

Had order few months ago and everyone was happy with the food. Today we've decided to order again - just received the food and had an attempt to enjoy it. Oh gosh - I don't know how old was the "crispy chicken" - don't even want to guess. Yak! Prawns - soggy and yak yak. Three other dishes beef chow main, chicken one and another beef dish were ok but just warm.Pot of thick yaki gravy. And some prawn crackers (best out of all :( ) It feels like sending £44 down the drain. Never again. Extremely disappointed. If orders over £35 should get a free bottle of soft drink - ours didn't include one... Previously got prawn crackers and a soft drink. But anyways - will not be spending penny more in this place. Still in terrible shock of what have I received today!

It was ok. I have tasted much better Chinese food. Sorry to say. Not really impressed with prices, the taste or the delivery. Driver couldn't find us even with instructions

Food came before the time stated, it was piping hot and tasted fresh. The portions as well as the quality is always amazing. Won’t go anywhere else for Chinese food.

Nice friendly staff. Place is very clean

Ordered a house special and only got 2 prawns 1 bit of beef an 2 bits of chicken and full of onions what a rip off, will not be ordering from these lot ever again.

I had a fantastic meal from here for my mum on Mother's Day. Very tasty 😋 would definitely recommend Royal Jade Inn.

I wouldn't even give it 1 star only that I had two it's the most ugliest chinese I have ever had in my life its ridiculous and 1 hour 20mins for delivery half a mile to my address when arrived it was freezing cold soggy chips it was jest the worst I've ever had rang them up amd complained to come and take the food wasn't even touched and paid 28 pounds and the we're so rude to me saying the will get a complaints manger to call me and never did my kids meal was destroyed and I never got a refund if your looking for a nice Chinese this is definitely not the one to get

The food was very bland and tasteless! The ribs were tough and again, not enough flavour. Order consisted of; mixed meat spring roll (no flavour), spare ribs with peeking sauce (ribs we're chewy and tough), sweet & sour chicken (too much vinegar), pork chop suey (just about ok), king prawns with mixed vegetables (this was the best out of the lot), fried broccoli with garlic (this was good). Shame as this was supposed to be a mother's day treat and felt truly disappointed with the food!

Food was cold when arrived called the restaurant was told 10 mins every time which led to a hour very disappointed with the service especially

Great menu selection a lot to choose from. Place is always kept so clean and tidy. Staff after nice a friendly.

We did feel the sweet and sour had too much vinegar and the prawn crackers had no taste to them. We did enjoy the chow mein though. We did ask if delivery driver could wear face covering but arrived with out one. Very dissapointing.

Will always be my go to spot for really good Chinese food

Food was above average. For the 2nd time, on an order I've just received, spent £50 and no prawn crackers. I won't be ordering from here again

i love Chinese food and i have tried many Chinese takeaway but this one for me is the best, everything i eat testes delicious, no need to add salt, just superb!

Great service, arrived quickly & the food was delicious

Nc Hotel, food & service Thanks to General Manager & Office staff

It's a good place to eat and drink more food yummy 😋 😊 ☺

Best Chinese around here always quick with delivery and food is always 10/10

Just order food from here, food came in record time hot and amazing thank you

Ordered Chicken Balls and Beef Chow Mein sometime ago, the service was really quick which was great, the chicken balls were really golden and crispy on the outside and tender on the inside, really full of flavour on the whole. My only complaint is that the noodles tasted like they were smoked which I didn't really expect till I tried them and the beef was slightly chewy however it just needed to be cut into thin strips to go down better. Other than that the Chow Mein on a whole wasn't half bad and was actually pretty nice, only feedback I can give in order to improve is to list that the noodles are smoked if they are and to offer a plain, unsmoked option. The food in general made a great meal however and the prawn crackers that came with it were excellent. Cheers!

The delivery time was long and it was still late. I am very disappointed.

Asked for extra hot curry and they obliged.