Giraffe in Crawley

Absolutely incredible customer service. We visited early in the morning and the waiter Fabio was incredible. To be completely honest my first choice was wetherspoons but their staff there did not seem to be educated in food allergies or Wetherspoons do not seem to value them as customers. Facing it was Giraffe and I was apprehensive about eating there as I had never eaten at one before. They made us feel valued and cared about my son's allergies and even had a tablet with ingredients that trigger the allergies. Flavio was awesome he helped my 11 years son with what meals was available to him and even had time to come back during the meals to see how my son was getting on and want anything else. WELL DONE GIRAFFE, We will visit our local branch fuw to your hospitality.

Wasn’t looking for a big meal it just appealed to me . From the gentleman out front who led you to a table then was seated me at a table where a friendly young lady helped me choose a meal to my liking! Meal was brought out very quickly & once again the same young lass was so very polite & helpful. Watched other tables being served & once again watched them give same attention ! Very impressed with staff& I enjoyed my meal I can remember.

Not the best service in the world, however the food came quite quickly. I ordered ribs, the ribs are probably the largest portion size I have ever encountered, easily enough for two and they were tasty as well. No room left for desert. In summary service was slow but the food was tasty.

Food was well prepared and tasted great, exalted turn around for each course is 10 mins. Cocktails available although limited dessert options. Would eat here again.

Terrible service from the manager. Ordered the Christmas Cuban, came limp, undercooked with 1 slice of turkey, no gravy Mayo and no gherkins. Went ask for gherkins to be told they were on the bottom of the sandwich, even trying to point them out but nope definitely no gherkins under this pile of crap you call a sandwich!

Dined here as 2 couples. Seated easily even though looked quite busy. Had classic burger on a brioche bun, caesar salad ( which has an Argentinian rib on top as friend decided had too much on plare) . Argentinian ribs and an all day breakfast. Washed down with 2 peronis 1 gin and tonic and a white wine and lemonade splitzer. Meals were filling and well presented. Served quickly by friendly servers Will be back on our next stop at Gatwick. Thank you.

Food and ambience were pretty good and reasonably priced. Staff were pretty helpful as well. Can get crowded during peak hours but regardless, I still got my food very quickly.

I ate here with the family while passing through Gatwick recently. I try to avoid eating in airports wherever I can but it was necessary this time. I was very pleasantly surprised with the quality of food on offer and the speed of service.

The food was sensational , only surpassed by the service We had the pancakes with bacon and maple and the breakfast sandwich. Both were fabulous and served really quickly. We had a luggage trolley and were readily accommodated by the friendly staff. We stayed for over 4 hours due to flight delays. The staff were so friendly Highly recommend

Food and service have declined since our last visit 8 months ago, The waiter seemed drugged and was dancing all over the place, and of course got our simple order wrong and missed one person's order completely. The food was smaller portions and not as fresh as we have had in the past

Always a favourite place when stopping off at Gatwick. Really nice food and super friendly staff. We love it!

First visit to Giraffe, staff so welcoming and friendly. Very quick service, good selection of dishes at slightly high prices. Food beautifully prepared and presented but very small portions even if you don’t have a big appetite. I was still hungry after my main course. Nice experience but not good value for money sally.

Ordered steak with measly fries and something described as a salad garnish, followed by apple crumble. 18 hours later I was diving to the WC. Despite imodium, lower eruptions continued for 2 days. Not properly recovered until day 4. A ghastly start to a week's break on the sun. Luckily the holiday hotel was a mini paradise, so life could have been worse. It was the only meal in which my wife and I had chosen different options in the 24 hours prior to the first eruption. I will never, repeat never, eat in a Giraffe resturant again. Had I remained in the UK I would have sent a sample to Public Health England for analysis.

I visited here a year or more ago and the waiter paid little attention to my food intolerances and delivered food that had to be sent back and replaced - by which time the rest of my colleagues at the table had finished eating. Terrible experience and embarrassing. HOWEVER, on this visit, Paulo was the total opposite. Listened, communicated and delivered. All with a smile and a friendly attitude. Made me feel comfortable and at ease. Fabulous service. He is a credit to the brand. Thank you, Paulo!

Dino was great with our child. Marshmallow monster. Dino played and interacted with him and made him feel extra special. Thank you Dino.

Had a decent breakfast at Giraffe between flights. The service was quite slow, but the yoghurt and müsli was tasteful.

Love this place. Super, fast and friendly service and lovely food. A real nice change from the usual airport pub food. Breakfast and dinner are both great!

I normally end up here for breakfast at Giraffe at the Gatwick South terminal The staff are friendly and attentive and breakfasts are usually quick and delicious and as it should be at the airport It is accessible before going through customs so quieter and...

This was a very disappointing choice. It took 10 minutes to get us served yet the restaurant was almost empty. The English breakfast was minute - one sausage, half a tomato, a measly rasher of fatty bacon, a few baked beans and cubed fried potatoes....

I had a sirloin and my wife a GF burger both perfectly done and served really fast, Simeona fronted the service outstandingly but you know when you are in a place that the whole team comes together and this one of those!

Giraffe is usually very good- but not his one !! Very poor service- disinterested staff who didn't really seem to want to be there let alone serve you ! Food just ok. Expensive for what it is !!

Stopped in here for a Katsu chicken curry before my flight. Being an airport restaurant, my expectations were low. However! The food was delicious. Presentation was great and bursting with flavour. Waitress extremely friendly. Two meals and two soft drinks topping £30 was a little...

Dined here on a stopover. Ordered a burger. Over-priced, wasn't freshly cooked. Fries were cold. I rejected the meal - the staff were hugely apologetic, and are basically trying to make the best of a bad job. Left hungry and went to Wetherspoons instead.

Ignored by least 5 waiting staff, not sure the one sitting with the customer chatting her up cared that we walked out. Total lack of customer service

Great service while staying at the airport. Had an amazing Vegan Beet Burger and Salad Drinks were great our server was friendly and efficient. Cannot beat this place really !

Found on south terminal. Upstairs next to security Great service and location great food and well priced

All in all, this was a pleasant surprise in the otherwise hectic environment of South Terminal. It was very much geared up to serve people who might not have much time to eat and it was not especially expensive. We enjoyed our starters and our...

We were staying at The Hilton for the night and had been advised by friends to go here for dinner. We were made to feel very welcome and seated immediately. Our server was very attentive and our food delicious. The price is reasonable as an...

We chose to eat at Giraffe before a flight and were extremely disappointed in both the food and the service. Once seated we had to wait ages for service and then about another 10-15mins for our drinks to arrive. Then when our food order came...

Welcomed by a lovely host. Good was delicious. Had the Rodeo chicken burger. Was disappointed about the portion sizes as you can see from the photo, burger was quite small and sweet potato fries barely filled the bowl. A point for improvement for staff would...

Stayed night at Bloc Hotel for an early morning flight. Only 2 choices of places to eat, can’t bring myself to call them restaurants. We chose Giraffe, looked a little brighter than the other option. A fairly comprehensive menu, but playing safe we chose a...

Good food served efficiently. Much more interesting choices with fresh and colourful Mexican type food

Two of us enjoyed Thai duck stir fry, which was delicious and reasonably priced. Staff are friendly, brisk and lively. Great menu catering for many tastes and offering wide range of choices.

Nice staff but it took 15 minutes to get our lunch order in. Fish and chips were so so, the beer was cold.

Ate here whilst stopping over in the Hilton south terminal for an early flight the following morning. Busy restaurant, land side. Extensive menu and very international. I had the teriyaki chicken bowl to start which was enormous and had loads and loads of chicken. For...

Stopped here with a friend after a flight for lunch and we were delighted with the experience. Vegan options ate clearly marked on the menu. We ordered a Kati roll and a halloumi and falafel burger and both were delicious and freshly cooked. The restaurant...

We have eaten here before so knew what to expect, This time was slightly disappointing, having ordered our food we watched as it sat at the pass for 10 to 15 minutes, by the time we got served the food was not very warm. Th...

We've eaten at the South Terminal Giraffe a few times over the last couple of years (whilst dropping off and picking up family members) and have always been massively impressed by how friendly, cheerful and efficient the staff are. The food is also consistently good...

The good: - food is awesome - served quickly once ordered - decent portion sizes - the welcome from the ‘concierge’ - range of choice on the menu The not so good: - above average prices (2 of us had a 3 course meal and...

A stop off at Gatwick airport for breakfast. Had a full breakfast at giraffe. Cant fault it. Staff were friendly and attentive and the food was super prompt. Delicious!