Giraffe in Crawley - Phone Number, Reservations, Reviews

We approached the restaurant and noticed several vacant tables. After waiting for ten minutes, we politely asked multiple staff members to take our order, but they all ignored us actively. Eventually, we noticed a QR code on the table and used it to place our order. When the food arrived, a server called over two other employees. To our surprise, they accused us of being "unbelievably rude" customers for simply sitting down without prior permission. Apparently, this was not a walk-in restaurant, and we were expected to know this despite no signage or hints on the table. The situation escalated as the staff loudly insisted we leave and not order via QR code. The scene was ridicules since the food was already served and in front of us. All we could do was to remain calm and explain our situation, but they were relentless. Ironically, only a portion of our order was delivered. Frustrated, we had to leave abruptly due to our impending flight. I never have written a review before, but this experience compelled me to share it. Your employees displayed unprofessional, rude and loud behavior in a completely simple situation. Never again!

I had a really good well cooked meal in this restaurant. It was all the more enjoyable as it was reasonably priced and the staff were excellent. Marina, my server went out of her way to make me feel welcome and to check was I happy with my order. I was. I noticed the service at other tables was also very helpful. A young family were advised on menu choices. And every effort was made to help in this happy buzzy atmosphere . I have never written a review on here before but felt that praise must be given where excellence and customer service is to this very high standard.

We really enjoyed dining at the Giraffe. The meals were tasty and the service very friendly, especially Patricia :) We will be happy to come back next time we are at Gatwick

Both attendants had the Cheese&Bacon Burger. I am amazed by the quality of the food at this place, and not in a good way. When stopping for a final bite to eat with a family member before they departed, I did not expect food this appalling. Granted this is Gatwick Airport and I wasn't expecting 'The Ritz' but the food was truly woeful. Chips clearly stale and re-heated, the burger with a revolting 'burnt pickle' flavour is the only way I can describe it. After scraping this disastrous sauce out the bun I was able to swallow the food. Just. Now you maybe be asking, why wouldn't I say something, a chain such as Giraffe can reconcile something like this. Well I most certainly disagree for two reasons. ONE - Why is it my duty to report food that is so clearly served knowingly at a poor level? I am there to dine and enjoy a final moment with an acquittance, not complain to Food & Beverage staff. TWO - Had I sent the food back, would it have undertaken a metamorphosis? I think probably not. Safe to say I shan't be returning to Giraffe Gatwick Airport South, nor their other branches. I am upset really, for a reasonably well-known chain such as Giraffe, with huge locations such as London South Bank, they served food that was extremely overpriced slop. What must foreign visitors think of the UK when they are stung with insane prices for the worst meal they'll have in a while. It seems the '11 minute promise' of food arriving at the table from the moment of order is more important than the food quality itself. Yes, people need to make their flights. But they also don't want a shocking meal. The ONLY rectifying factor was the service, they were polite and prompt. All you can ask for at an airport restaurant. MY ADVICE - Go the Wetherspoons across the way, it'll be cheaper, less crap and they'll have more beer to make you forget about a Giraffe burger.

Absolutely incredible customer service. We visited early in the morning and the waiter Fabio was incredible. To be completely honest my first choice was wetherspoons but their staff there did not seem to be educated in food allergies or Wetherspoons do not seem to value them as customers. Facing it was Giraffe and I was apprehensive about eating there as I had never eaten at one before. They made us feel valued and cared about my son's allergies and even had a tablet with ingredients that trigger the allergies. Flavio was awesome he helped my 11 years son with what meals was available to him and even had time to come back during the meals to see how my son was getting on and want anything else. WELL DONE GIRAFFE, We will visit our local branch fuw to your hospitality.

Wasn’t looking for a big meal it just appealed to me . From the gentleman out front who led you to a table then was seated me at a table where a friendly young lady helped me choose a meal to my liking! Meal was brought out very quickly & once again the same young lass was so very polite & helpful. Watched other tables being served & once again watched them give same attention ! Very impressed with staff& I enjoyed my meal I can remember.

Not the best service in the world, however the food came quite quickly. I ordered ribs, the ribs are probably the largest portion size I have ever encountered, easily enough for two and they were tasty as well. No room left for desert. In summary service was slow but the food was tasty.

Food was well prepared and tasted great, exalted turn around for each course is 10 mins. Cocktails available although limited dessert options. Would eat here again.

Terrible service from the manager. Ordered the Christmas Cuban, came limp, undercooked with 1 slice of turkey, no gravy Mayo and no gherkins. Went ask for gherkins to be told they were on the bottom of the sandwich, even trying to point them out but nope definitely no gherkins under this pile of crap you call a sandwich!

Dined here as 2 couples. Seated easily even though looked quite busy. Had classic burger on a brioche bun, caesar salad ( which has an Argentinian rib on top as friend decided had too much on plare) . Argentinian ribs and an all day breakfast. Washed down with 2 peronis 1 gin and tonic and a white wine and lemonade splitzer. Meals were filling and well presented. Served quickly by friendly servers Will be back on our next stop at Gatwick. Thank you.

Food and ambience were pretty good and reasonably priced. Staff were pretty helpful as well. Can get crowded during peak hours but regardless, I still got my food very quickly.

I ate here with the family while passing through Gatwick recently. I try to avoid eating in airports wherever I can but it was necessary this time. I was very pleasantly surprised with the quality of food on offer and the speed of service.

The food was sensational , only surpassed by the service We had the pancakes with bacon and maple and the breakfast sandwich. Both were fabulous and served really quickly. We had a luggage trolley and were readily accommodated by the friendly staff. We stayed for over 4 hours due to flight delays. The staff were so friendly Highly recommend

Food and service have declined since our last visit 8 months ago, The waiter seemed drugged and was dancing all over the place, and of course got our simple order wrong and missed one person's order completely. The food was smaller portions and not as fresh as we have had in the past

Always a favourite place when stopping off at Gatwick. Really nice food and super friendly staff. We love it!

First visit to Giraffe, staff so welcoming and friendly. Very quick service, good selection of dishes at slightly high prices. Food beautifully prepared and presented but very small portions even if you don’t have a big appetite. I was still hungry after my main course. Nice experience but not good value for money sally.

Ordered steak with measly fries and something described as a salad garnish, followed by apple crumble. 18 hours later I was diving to the WC. Despite imodium, lower eruptions continued for 2 days. Not properly recovered until day 4. A ghastly start to a week's break on the sun. Luckily the holiday hotel was a mini paradise, so life could have been worse. It was the only meal in which my wife and I had chosen different options in the 24 hours prior to the first eruption. I will never, repeat never, eat in a Giraffe resturant again. Had I remained in the UK I would have sent a sample to Public Health England for analysis.

I visited here a year or more ago and the waiter paid little attention to my food intolerances and delivered food that had to be sent back and replaced - by which time the rest of my colleagues at the table had finished eating. Terrible experience and embarrassing. HOWEVER, on this visit, Paulo was the total opposite. Listened, communicated and delivered. All with a smile and a friendly attitude. Made me feel comfortable and at ease. Fabulous service. He is a credit to the brand. Thank you, Paulo!