Giraffe in Solihull

Lovely staff who helped me take my order to go (after it was already served on plate) because I had to rush to the boarding gate. Thank you!

Food fab, drinks brill and service even better. Thank you Nelia for looking after me before my flight- really recommend the teriyaki salmon. Amazing airport food

Great time at giraffe before our flight, always come here when coming to Birmingham Airport. The atmosphere is just what we want and the food is even better thank you Lauren for looking after us before our holiday, will be back.

Brandon was an exceptional server! He was extremely friendly, attentive, and made sure that everything was perfect throughout my visit. He went out of his way to ensure I had a great experience, checking in often without being intrusive. It's rare to find someone so genuinely kind and professional. Highly recommend asking for Brandon if you're dining here!

Great breakfast, set us up for our onward flight Lewis our waiter was excellent and very professional.

Food and service was fine but what made the visit unpleasant for us was seeing/overhearing the manager loudly berating to members of staff. One for 'loudly' cleaning the coffee machine and the other for allowing a couple to walk straight in ahead of the queue. There's a way to deliver feedback to staff and this isn't it totally rude and unnecessary.

A lovely warm and welcoming cosy environment, international cuisine large varied menu, good selection of drinks both alcoholic and non alcoholic, lovely vibe to get you into the holiday mood 😀

Had the pleasure of being served by Loz. She was friendly and attentive. I had the Korean BBQ which was delicious however small in portion. The atmosphere was calm and quiet considering its a Wednesday night at the airport.

Our server Rhi provided excellent service and was very attentive the entire meal. She knew her way around the menu when we had a few questions and was overall very kind and welcoming and served us with a smile. The food came out quickly and tasted just as amazing. Will definitely be coming back anytime I fly from Birmingham.

Brandon was an amazing waiter today he made our time there amazing and there should be a lot more customer service like he offered he was amazing

Nice hot breakfast friendly staff and nice atmosphere 😁

Food was nice, the cocktails are really good. Staff are friendly and welcoming.

Excellent service and top quality food great way to start a holiday and would highly recommend this restaurant to anyone travelling from Birmingham airport

Lovely breakfast served by Anna who was extremely helpful and attentive. Would definitely recommend.

Just popped in for a quick breakfast before our flight as my son wanted pancakes. He approved of them :) Very reasonably priced

Prompt service, great simple salad and although pricey, worth it

Highly recommend the smashed avacado with smoked salmon! We went here as a family of 5. Service was spot on and then food came within 15 minutes of ordering. Server was attentive and couldn’t do any more for us. Food was lovely and everyone was happy. Will visit here again when flying from BHX

Richard was amazing and food was great I would definitely recommend it

Fast friendly service. Full Breakfast was amazing.

Think I annoyed the server by sitting down at a table that wasn't wiped, however this isn't really an excuse to then be ignored for the next 25 mins and serve everyone else around me. However when I was eventually served (by someone else) the service was good. Food came out within the 10 minutes promised and was presented well, but quite average. Also the milk for my coffee was frothed to boiling so couldn't finish before I nearly missed my flight. Will be going to spoons next time.

Food very tasty and quick and efficient service by Anna. My “go to” eating place at Birmingham Airport

We were told the wait for food was 15 minutes, which is fine. We actually waited for over 40 minutes with no explanation. When I asked how much longer food would be after waiting over half an hour, I was told by staff to "wait a bit more" and that there "was nothing they could do." I had seen multiple people order after me and get their before me, I was travelling with a child who was hungry and once food finally arrived it was cold and parts of the order were incorrect, service was poor and food quality was dire even for an airport

Amazing service as always, Food is delicious , and the atmosphere is buzzing so many excited for there holidays, definitely recommend!

All round great visit. Food and service very quick for an airport. Recommend eggs Benedict - really flavour some and great value

On arrival we where shown to our seats , by staff that was clearly unable to smile ,talk or interact , The food came out wrong , no garnish and the muffin was stale , This isn't the standard we are used to receiving on previous trips Poor experience all round 😢

Person who greeted us really looked like she didn't want to be there, no smile when we said hello. We were told there werw no fried eggs however they still had scrambled or poached.... ? Food was luke warm, no garnish and the bread was very hard.

I had the most remarkable experience at Giraffe on Birmingham Airport. We ordered our food and drinks, but after just a few minutes, we realized we were out of time—our flight was on its final call. In a rush, I explained the situation and said we wouldn’t be able to eat, that we just wanted to pay and leave immediately. The lovely lady who was serving us (unfortunately, I didn’t catch her name) was incredibly understanding. She quickly offered to pack everything for us to take away and literally ran to make it happen. We waited a short moment, but realizing the urgency, I mentioned to another staff member that we had to leave. This wonderful lady asked for our gate number and assured us they would catch us there. And they did! Not only was our food beautifully packed, but they also thought of everything—cutlery, napkins, all included. The food itself was absolutely delicious, and the thoughtful service left me completely in awe. From now on, Giraffe will be my go-to place at Birmingham Airport. Thank you for ensuring we made our flight (just in time!) and for making sure we weren’t hungry. Exceptional service, and I couldn’t recommend it more highly!

Food choice not great, staff didn’t smile, Food was just ok, not that hot. Drinks were mostly ice. A mediocre experience, not bothered about returning for those prices

The food was perfect the service from Cindy exemplary. Then I tried to use the QR code on the receipt to leave a review. Doesn't work folks. Using the airport WiFi. Needs sorting out....

Being short of time because of delays we were served promptly and nothing was too much trouble for the staff. Great food great staff. The chips were incredible!!

Our drinks sat on the bar for over 10 minutes, I pointed this out to the waitress and we still had to go to the bar 5 minutes later to get them. The waiter then brought them over. Food was ok but didn’t get to finish it all as the 11 minute quoted time turned out to be a lot longer. We would have missed our flight otherwise. Stuck to Wetherspoons, always quick service.

Well presented restaurant. We went at on odd time; around 11am where the breakfast menu had finished but personally I felt it was too early for lunch (they told us they didn’t have any stir fries or curries anyway that day). We had the all day breakfast which was essentially a couple of breakfast items and chips; uninspiring, over priced and not particularly good. Coffee was excellent however. Service seemed stressed and stretched despite being quiet

Great service by Georgia Thankyou for a lovely meal

Usually a favourite spot to have breakfast but today's experience was the worse ever! Couldn't even get a slice of toast even after asking 3 time's and waiting 15 minutes. Very poor

Loz was amazing. Food is great and a great place to chill while waiting for the flight.

IMPECCABLE SERVICE!! I walked in, the place was very nicely decorated and clean. I was assigned a table by this lovely well mannered host straight away and had a look at the menu, was still a bit unsure so i asked our server what her recommendation was especially since my husband had some allergies! Her name was rhianna i believe, so so so polite and excellent customer service. I struggle with anxiety and talking to strangers but she just made it so comfortable for me and my husband. The food was delicious and was very quick coming out as well. Will definitely be coming here again! 10/10 i recommend!

Great atmosphere and service. Thank you for the amazing food 🙂

Danny was a great waiter, quick service.

Cafe in the airport, friendly service, the tables are a bit sticky.

Maddie is amazing brilliant at her job and we flying out

Flew out last night lovely atmosphere as always I will be back next month thanks

Pancakes are amazing! Quick service too

First time here and food was amazing service outstanding and Richard the manger first class get started to my holiday

Comida y servicio increíble para una ubicación del aeropuerto. El personal era muy amable - toda la experiencia fue muy rápida y agradable

Had a bite to eat here with some colleagues last Tuesday evening. Delicious fish & chips, served beautifully and quickly. Great for a hot meal before departure from the airport. Clean place, fast and friendly service, everything you want from a restaurant at an airport, compliments!

Overpriced, half the breakfast was cold, no one asked how is the food, is everything satisfactory etc, they don't care obviously. Asked to be seated somewhere quiet (as I have sensory issues) and she then proceeded to fill up the seats around us. Could have put us at the back as it was quieter there

I can only vote for service not for food because I waited over 30 minutes to make an order. Even after asking (two times) no one comes. it's a shame when you are in the airport and time is really important.

Mixed experience. My partners food was stone cold on arrival. My chicken teriyaki rice bowl appeared with breaded chicken for some unknown reason when it simply states 'chicken' on the menu. This was corrected and I was served grilled chicken instead but the initial issue and my partners poor food results in a low score.

Desayuné en la sucursal del aeropuerto de Birmingham. Pedí panqueques. La última capa de plátano tenía un trozo con marcas de dientes visibles. Parece que reciclan alimentos o no pagan lo suficiente a los empleados. Hice una queja y me dijeron que hablarían con el personal de la cocina y eso fue todo! Siéntete disgustado 🤮

The presentation of the food is fantastic and it tasted really good. Server was very friendly and helpful.

Me and my family visited this restaurant before our flight to Turkey. It was everything we needed before a flight, we could not have asked for. Our server was a guy named Adam who gave us friendly service and answered all our questions quickly. We ordered avocado on toast, eggs Benedict and a breakfast hash. They all tasted great we were glad we chose it. We will definitely be back again next time we have a morning/early afternoon flight.

Mi familia y yo visitamos este restaurante antes de nuestro vuelo a Turquía. Era todo lo que necesitábamos antes de un vuelo, no podíamos haber pedido. Nuestro servidor era un tipo llamado Adam que nos dio un servicio amable y respondió a todas nuestras preguntas rápidamente. Pedimos aguacate en tostadas, huevos Benedict y un hachís de desayuno. Todos sabían muy bien, nos alegramos de haberlo elegido. Sin duda volveremos de nuevo la próxima vez que tengamos un vuelo de mañana / temprano por la tarde.

Can I just say what an outstanding level of service I was provided the other day at the restaurant Servers was great and the bartender dynamic duo provided by Louis and Frankie was next level, top notch drink making what a masterclass of excellency

Maddie was great and was very helpful with my allergy and very polite , her and rhianna really made my experience amazing

Ordered food this morning and in the last layer, one of the banana piece looks like some one already had a bite. Teeth marks visible - either they are recycling the left over food or someone in the kitchen was hungry! Did complain about it and I was told that they will havw a word with kitchen staff!!! Just make sure if you are eating here to mention that please no recycle food and make sure to check it thoroughly once it arrive. But disappointed really and disgusted 🤮

Visited Giraffe around 4am, very busy but was seated straight away by a lovely lady. All table service which was quick despite how busy it was. Drinks arrived first and breakfast not long after. Was very tasty and will definitely return. Friendly staff and great atmosphere

GR8 airport fooderie (much better than WotHorPon's) Fast service & fresh food.... recommend the Bondi burger

Danny was fab, quick and efficient service

Had a great experience, the staff were polite and friendly. The food is really good and I do recommend chicken tacos it’s a must try.

Fantastic service. Food was good. Server Danny was 10/10

Excellent and speedy service considering how busy it was the guys were very attentive and couldn't thank our waiter I believe his name was Danny, just before we were going to Barcelona it was a great experience and will definitely be returning for our next holiday. Also I am a picky eater and I wanted to swap some things over and Danny spoke to the kitchen.

Breakfast - £17 for a breakfast then an extra £4 for a slice of toast! Awful food and extortionate prices

Ester was very friendly and helpful lovely girl xx

Superb service from Esther cheers 👍

Danny was great,really helpful and looked after us really well

Food and service was amazing! Thanks to Esther for being really helpful!

So we arrived and we cleared the table the young lad was lovely then we where approached by Stefan Young black lad saying we are a hosting restaurant and if you would’ve waited, he would’ve seated you but never mind you’re here now there was no one at the hosting table. People were just walking in. I was pretty shocked. I’m disappointed to be approached by someone who did not understand the circumstances no host Stefen if you’re reading this, please be a bit more polite to your customers. Such a shame really you ruined the experience.

Food was nice and we didn’t have to wait long for service. Ideal for when you are looking for something quick before your flight. I would visit again

Not what I normally expect from Giraffe. Service was slow! Its an airport! Ordered drinks, they don't have them then the food came, bread was soggy and the "smashed avocado" is out of a squeeze bottle. Food was bland! Ordered another drink, they don't have it. Finally tried to finish off my food with a Peroni, guess what, they. Didn't have it. The manager needs to rethink his priorities.

fantastic place to come for food in the airport and the service was great, special mention to Esther who looked after us and was very polite

Can't comment on the food as I we never stayed long enough to find out. I use Giraffe a lot for work at other airports, Heathrow mainly, and it's great. This one is a shambles. We were seated, and waited, and waited and waited. They seem to think they are in the Bull Ring, not an airport. Went to the bar to order and got told to sit. So we waited, and waited. Watched staff giggle and joke among themselves, and walk around aimlessly, so after 15 minutes we went somewhere else. Clearly Giraffe do not want my money... must be doing well.

Food was actually good but service was horrible! Took ages to get seated, I kept checking my watch and thinking maybe I should just grab some burger king next door but I just simply didn't want to eat burger king food. The people that work there seem to not understand that people are a bit crunched for time since it is, in fact, in an airport. I already knew what I wanted so when I finally got seated I tried to order immediately but 3 waiter/waitresses told me to wait but never came back! I had to pull the attention of a 4th one who finally got my order through, kudos to her as she was actually quite nice.

Airports are a conglomeration of big brands these days which in the hospitality sector is an excuse to serve poor quality food yet at significantly higher prices than their High St outlets. Nice to find Giraffe in Birmingham airport seem to buck the trend when visiting it. Nice tidy restaurant with staff ensuring tables were cleaned & Sanitised between use and the servers could even chat to their customers - with smiles. Their menu really did have a global feel to it and our chicken taco sharing platter was a great example of what was an excellent menu. Alcoholic and non alcoholic drinks were very reasonably priced.

Sat for 10 minutes with no service. Went to the front to order and was told table service only. Three staff members continued to stay there and chat amongst themselves, definitely were not working. After a little wait, we gave up and left for somewhere else. They don't seem to recognise that people are often in a hurry at a airport, nor care about having business or not.

Come here all the time for pre holiday brekkie.. staff amazing esp Anna.. so attentive and efficient.. only down side today the food not very hot.. highly unusual. But still our favourite place for food at Bhx airport …

It is located inside Birmingham Airport after immigration and past the duty-free shop. With a little bit left until the flight departure time, we had breakfast here. I ordered a basic breakfast and a flat white. The breakfast was ordinary, and the flat white was delicious. The biggest advantage of the restaurant is that the interior is pretty and the staff is very friendly. In addition to the breakfast menu, they also offer a variety of lunch and dinner menus, so it would be a good idea to order according to the time.

My partner and I arrived today and ordered huevos rancheros and the breakfast burrito, two teas and a coffee. We paid up front in case we had to rush for our flight and wish we had not. The only pleasant thing about the meal was the pomegranate tea. The Huevos rancheros came out as lukewarm and cold in the centre sweetcorn and beans, sliced mushroom on a tortilla. The texture was awful and the temperature was really strange. Despite being topped with two eggs and guacamole, the main part of the meal was tepid, cold in the middle and lukewarm outside. Unfortunately it was absolutely vile and I could only take two bites. My partners burrito was stodgy and the eggs were underdone, he only ate a small part of his meal. We paid upfront in good faith and were so disappointed. Upon speaking with the manager, who seemed exhausted and simply fed up, we explained that we had already paid, could we at least get a pastry to eat as we had not eaten anything. He attempted to explain away the temperature of huevos rancheros, and then tried to do the same about the burrito but then gave up and said it was poor. We ended up essentially paying forty pounds for a pain au chocolate and a croissant, two teas and a coffee that tasted like it was from a machine with burnt beans. We hate to complain, but it was our most disappointing dining experience we have ever had, and wish we would get our money back that was paid up front in good faith.

Service was lacking today - the staff need to learn to look round at customers in case they want anything, not just deliver and go. Food excellent as usual.

Lauren was a great server, amazing food and drinks, we loved it here! Lovely way to start the holiday!

Had a lovely meal before our flight today, quality food and great service. What a fantastic start to our holiday Thank you to Lauren and Shona who looked after us! Keep it up girls!

Was served quickly , food was decent was served by Shona

We chose to eat here before our flight, restaurant is spotless staff are so polite and welcoming. Food was absolutely beautiful would 100% recommend and will definitely be back in the future. Iolanda was amazing, thank you!

Great breakfast before our trip away! Thank you Leah for the great service!

Food was great and the staff were great too. In an airport sometimes can be not so good but I cannot fault this at all. Very good all round.

Richard and the team in the branch are absolutely fantastic. Nothing was too much and they made the start of our honeymoon a fantastic one by serving incredible food and being so polite. Nothing was too much for anyone despite the restaurant being busy at the time, they still provided everyone with amazing service! We will 100% be back. Thank you!

They advertise as serving Gluten free food, one of our party is Gluten free and vegetarian Only meal they could guarantee as not having any contamination risks were nachos!! Even the fries apparently have a risk in their kitchen. Sadly no where else was any better. If you cannot offer gluten free then you should not put it on the menu

Poor, Slow Service in a half empty Restaurant and Tasteless Food.

Good quick service, great food and far better (and more civilised) than weatherspoons 🤣😂😁

A highlight when i travel is when I fly from an airport with a Giraffe cafe, my standard order is a Bloody Mary and smashed avocado on toast. I’ve had this combo over twenty times in the last three years. This time is was like no-one cared. The Bloody Mary was vodka & tomato juice, no kick, no spice, not even any pepper. I sent it back and drank water. The avocado on toast was unlike any I’d ever gad from a Giraffe cafe. Yes, it was smashed avocado on toast with a sprinkling of seeds, but merely a scrape of avocado, with a few seeds, not the beautiful looking toast slathered in avocado which I usually get. Mine looked like s small child had prepared it. Anyway, my airport ritual has been broken. I won’t be back. It’s been a good run but clearly time to move on!

Very friendly and expedient service from Danier! Would come again

Not a great experience. :( 1) WiFi didn’t work so struggled to use the online menu and do the purchase. It would be better for the restaurant to provide its own hotspot to make this all smoother (the airport WiFi is not fit for purpose and the mobile data network was really struggling to the point it was not useable) 2) the staff didn’t seem to be in any hurry to make sure you got served, or even pay for the meal when we were done. Also not very organised. People who came in later got served first for some bizarre reason. 3) Food was not great or the coffee. Food felt lukewarm. I normally clear the plate, but in this case couldn’t stomach finishing it. All in all, quite disappointing. I will avoid this restaurant next time. Getting burger would have been easier, quicker and smoother.

Lovely waitress even though very busy she was calm and listened to our requests Melia was amazing! Thank you

Might as well go to Burger King! We ordered breakfasts. It was really bad. Scrambled eggs like rubber. Cold tomatoes. Tinned mushrooms. I would go on, but you get the idea. My partner’s food was not what was ordered. Staff were friendly, but that is about all I can say.

Had an excellent breakfast I really enjoyed it. Prompt service very helpful. Thanks Antonio

It was between this and weatherspoons but we went for the wrong choice with here. Full breakfast came out with 5 minutes so was quick but felt like it had been under a heater. No toast and pretty bland. Not terrible and of course airport prices but later seeing weatherspoons breakfast it appeared visually it looked better than Giraffe. Coffee was shocking - watery and bitter

Friendly staff and delicious food

I had the full English, my husband had a burger, both were tasty, and good value would return

Just not equipped to deal with busy periods staff didn’t seem to know what was happening. I had to go and ask for our food after about 45 min and it was almost instantly out meaning it was sat there ready but they weren’t bringing it out. Because of the delay we had to rush the food really. The food itself was good, can’t fault that.

The food here was served quickly and is of a good standard. We can recommend the fish and chips or the Cheese Burger. Very impressed by the service at Giraffes in Birmingham airport. Thank you Nelia!

Flew out yesterday had a great meal and service from Lauren