Based on 2.057 opinions finded in 4 websites
Based on 2.057 opinions finded in 4 websites
Opinions
Leanne was a great help thank you
Martin Williams . 2024-12-14
MORE AT Google
Outstanding service by the employees
Daniel Williams . 2024-12-14
MORE AT Google
Waited 2 hours for the food and it never arrived this had happened multiple times with just eat complete shambles
Brad . 2024-12-04
MORE AT Just Eat
Love it. Lovely customer service
Mohammed Anas . 2024-12-03
MORE AT Google
Food time changed by 45 minutes overall and 90% of it was stone cold when it eventually turned up,
Chris . 2024-12-01
MORE AT Just Eat
Nice and clean place Lovely staff
Aisha Ismail . 2024-11-29
MORE AT Google
Great service Damion hard working and professional
shafiq safi . 2024-11-29
MORE AT Google
The delivery was over an hour late. when we received it and took it up to our hotel room, the food was stone cold! couldnt eat it! Also, we ordered the chicken royal with bacon and it came with cheese. I did say on the order NO CHEESE, ALLERGIC! I was unable to have my food or order anything at the hotel as they stopped serving. NO FOOD FOR US TONIGHT! Not very pleased...
Carl . 2024-11-23
MORE AT Just Eat
Amazing customer service. Always make me feel very welcome and food is great. Damion and the staff always very friendly
Levi Palmer . 2024-11-22
MORE AT Google
Great customer service by manager Damien, I was very helpful 👍 despite the had very bad customer to deal with at the kiosk machine ,he still was professional and did his best
Claudia Filoti . 2024-11-22
MORE AT Google
2 x whopper meals ordered at 12.28pm, food arrived 2hrs later, the cold drinks were packed next to the hot food so by the time it was delivered the burgers and fries were cold the food was inedible and thrown away, so for nearly £20 all I had was 2 x lukewarm (cold) drinks and 25% discount, terrible service off both burgerking and just eat.
Andrew . 2024-11-19
MORE AT Just Eat
took an hour in total for my food to come. and all my food is stone cold. i never have a problem and this is a first. i am not happy at all. i can not eat this. im a type one diabetic and i have to eat. and waiting that long just for my food to be cold?
Sam . 2024-11-19
MORE AT Just Eat
when tracking came on I watched the driver go in the opposite direction of my address. I paid for direct delivery NOT multiple delivery. The food was cold and the bread on the burgers was stale. Not worth the money.
Rebecca . 2024-11-15
MORE AT Just Eat
Food arrived cold and was missing half our order
Sam . 2024-11-10
MORE AT Just Eat
We were ordering from the kiosk, but we couldn't make a payment due to BID card, and we moved to wait at the till. One man before me were waiting more than 15mins, then the manager served badly and asked me to wait a few minutes. Finally came to my payment, I collected the receipt from him and he asked me to be back and refund me, as he thought that I snatched from his hand, but I didn't definitely. My children was extremely sad as they waited politely for 25mins in the shop, but finally the shop refused to serve a customer who waited patiently for long. We were very disappointed with the service of this manager. I worked in this community, and this never happened in this peaceful place. Please could I ask everyone's attention to not waste our valuable time for waiting and you will possibly have a reject from the rude manager. The WORST service in Solihull.
Liu Ellen . 2024-11-09
MORE AT Google
Tom was amazing better then all the rest leanne was alright I guess
Stephanie Meredith-Cullen . 2024-11-08
MORE AT Google
Served by nikhil , great service by this employee.
Parth Patel . 2024-11-07
MORE AT Google
Good customer service by nikhil.
Sahil Patel . 2024-11-07
MORE AT Google
Waited more than 10 minutes for a single £2.99 burger this afternoon. No other orders on the board. When the food finally arrived, the server said the number, dropped it the counter and turned her back like she couldn’t care less.
Edward Smith . 2024-11-03
MORE AT Google
The best burger king in the region. Love the delicious food and the customer service was absolutely great.
SABBIR AHMED . 2024-11-01
MORE AT Google
DO NOT USE ON JUST EAT I asked for ice cream so they put a whole tub of Ben and jerrys in with my food so by the time the driver had delivered to somebody else all my so called hot food was physically cold to the touch. I love Burger King but DO NOT USE ON JUST EAT
Chris . 2024-11-01
MORE AT Just Eat
Lovely place & staff are really friendly
Hakeem Ahmed . 2024-11-01
MORE AT Google
Food cold, why put a cold bottle of pop in with food !!!!
Paul . 2024-10-30
MORE AT Just Eat
Popped in for a cheeseburger and fries. It was the size of a digestive biscuit! McDonalds from now on!!
Aylia Ahmed . 2024-10-29
MORE AT Google
after waiting over a hour and 15 mins for delivery food was cold so a total waste of money
Cynthia . 2024-10-29
MORE AT Just Eat
Never received food as far too late and had to order food from elsewhere as diabetic tried to deliver when we were in bed for early fight
William . 2024-10-27
MORE AT Just Eat
Very Cold Cold food and late to arrive, so disappointed, the chip portions were very small for a large, and the burgers were cold through! Unacceptable, they put the ice cream tub in with the hot food which is ridiculous too!!
Helen . 2024-10-24
MORE AT Just Eat
I’m leaving a review as absolutely appalling service. £25 for two burgers and fries that we had to wait almost half an hr for. Kept being told it’s almost ready. Made both me and my son late for the cinema. I’d paid for eat in and the food was literally thrown at me in a take out bag. When I stated it was eat in the lad spun his serving screen around to me and said “it says eat out” then threw a tray. Thankfully the manager was courteous but I would never eat there again.
Daryl Wright . 2024-10-22
MORE AT Google
Quick delivery & food was hot would use Just Eat again
Sharon . 2024-10-21
MORE AT Just Eat
No ice, no sanitizer, no toilet roll. Poor staff attitude, Manager said it was because they have been busy…try telling McDonalds that!!
Mitesh Chouhan . 2024-10-19
MORE AT Google
Staff were lovely, I was served by Tom who talked me through the different menu options and provided me with options suited to my vegetarian requirements, service was efficient and would recommend coming here! Staff even put little cute hats on every table
Patrik . 2024-10-17
MORE AT Google
no drink delivered when ordered -
Dean . 2024-10-17
MORE AT Just Eat
Might be a small thing…but no dips delivered when you’ve ordered nuggets ruins it a bit…
James . 2024-10-15
MORE AT Just Eat
Ordered through machine, wanting to pay by cash after 20 minuted finding out my order didn't go through because I haven't yet paid? Supposed to go through and I pay when I receive my food, I only ordered a small burger and chips absolute joke, avoid this burger king
Maciek Wieczorek . 2024-10-13
MORE AT Google
20min wait for one cheap 2.99 burger
Warriat Kasztan . 2024-10-13
MORE AT Google
Great service by the Nikhil and staff here , food was hot and good.
Narayan . 2024-10-10
MORE AT Google
The staff is so polite and nice ,Nikhil at till helped me to customise my order as per my requirement at kiosk.
Sakshi Goyal . 2024-10-09
MORE AT Google
Stood to order from the till as I had code to redeem , a very rude man called Nikhil told me to go and order at the kiosk, however Leanne was very nice and polite! Nikhil learn some manners … they don’t cost anything..
LightninFlix . 2024-10-08
MORE AT Google
Was missing the children’s chips and food cold honestly wouldn’t order again from here
natasha . 2024-10-08
MORE AT Just Eat
fries were still warm. whopper was tasty. decent.
RICHARD . 2024-10-05
MORE AT Just Eat
Great service by the lovely Leanne and staff here always let us drivers use the toilet. We can’t thank them enough for the good food and toilet facilities!
Matt Davis . 2024-10-02
MORE AT Google
wrong drink. food stone cold. driver went the wrong way getting here.
Martin . 2024-09-27
MORE AT Just Eat
An hour for a fast food restaurant to deliver a burger is a joke! Delivery guy great not hai fault. Burger King sort it out. Food is cold too a joke when you pay these prices and wait over an hour for it!!
Jessica . 2024-09-26
MORE AT Just Eat
Burger is good I love it rather than MxDoxxld XD Staff is nice & helpful!
Ron Yip . 2024-09-26
MORE AT Google
The food was later than 1st stated and was stone cold by the time i received it
Wendy . 2024-09-22
MORE AT Just Eat
3 hours and still waiting. I want a refund. Never Ordering anything on just eat.
Jaspal . 2024-09-21
MORE AT Just Eat
I was greeted by a lovely gentleman called Damien who kindly assisted me in having full fat coke in the machine and kindly changed it for me providing the restaurant was busy. The service was second to none and I cannot fault him neither
Tajdaar Faraz . 2024-09-14
MORE AT Google
Great service by team very busy but staff very good and manager Damion
Jigarsinh Vaghela . 2024-09-14
MORE AT Google
Amazing place to have a great Burger King , clean , great service, great friendly team a big thank you to Damion
Damion smith . 2024-09-14
MORE AT Google
The fries where stone cold and hard as bricks, the burger was worse
Roy . 2024-09-13
MORE AT Just Eat
The Angus bbq burger was realy miserable disgusting burnt-out and like reheated from the yesterday's leftovers. The rest was soggy and with a bad taste. The chips were soft and soggy as well! I realy sorry about todays experience because Burger King used to be my preferable fast food restaurants.
E P . 2024-09-07
MORE AT Google
everything was lovely except the fact that cold bottles are put next to the food which makes burgers and fries cold
Tracey . 2024-09-07
MORE AT Just Eat
Staff are so lazy they are falling asleep. Can't be bothered to clean or collect trays. Laughable!
Demetris Theocharis . 2024-08-31
MORE AT Google
Food came freezing both drinks was half full and missing food
Kacey . 2024-08-30
MORE AT Just Eat
the food arrived late and cold, will never use again
Jenny . 2024-08-24
MORE AT Just Eat
Food was cold and tasted like rubber
Demi . 2024-08-23
MORE AT Just Eat
Good quality, clean, and great customer service. Damion is extremely attentive and goes above and beyond for customer needs and desires delivering an exceptional value for money experience.
Mac Khan . 2024-08-17
MORE AT Google
Burger King is always a favoured place but made more so by the fact that the manager on shift was fantastic. He brought a joy to the place I haven’t experienced before. Kudos to Damon/Damien/something similar.
Jake Yafai . 2024-08-15
MORE AT Google
Staff in the back of kitchen ignoring us
Violet . 2024-08-15
MORE AT Google
POOR AND SHOCKING EXPEREINCE FROM ASS STORE MANAGER AT BURGER KING BEING CALLED RASCIST COMMENTS TOTALY UNACCEPTABLE ALSO. POLICE INVESTIGATION. Wednesday 7th August 2024 This letter following the incident at the above restaurants in Solihull Burger king involving the ass manager Damon smith today approx. 14. 45 pm. I was going to visit one of my stores and needed to use the toilets and grab some food and seen burger king went to use the toilet before going to order food and drink. Up on trying to enter the toilet its was locked, so I went to counter young looking lad refused to open it, I explained I have bladder problems well be paying for food after been able to take care of my health. Up on the younger looking member of staff, I requested to speak with a manager, 2 x staff came to speak one being Damon smith the ass manager for burger and the shift manager called I believe Leanne or might been Katie. The male member of staff started to argue with me, but the female member of staff was respectful and trying to help and support me. Up on me coming out of toilet and going to order food and drink for myself, a second member of staff was explaining to me he was talking about my health issues to me of which I found shocking and out of order. Up on going to counter to order food and drink the ass manager Damon smith started again to argue and being difficult with me. I explained its wrong to talk about my health reasons with other customers. It got to a point where the female shift manager had to asked Damon to take a step back, I explained the way you’re acting and speaking to me is shocking would not stand for it, I asked Damon for manager and area manager details which he gave me and the head office number not working too. Its got to point where I started to record the chat and explained to him I would be recorded this too which he said yes or ok, up on me still in the restaurant at this point he then came over and said to his shift manager his he recording this and started to argue with me again over saying I don’t have his permission etc which was completely not true , up on the shift manager getting involved to deal with severing me with bottle of diet coke on which £2.99 by card. I at this point stopped the recording because I don’t have her permission to do so. Up on her severing me at the till I noticed the ass manager Damon having is phone up and recording the incident, I asked him in front of shift manager and customers if you’re recording this you need to info and ask permission. I am not he said and then put is apple phone down on the counter he told me to check it he did this twice. I also info customers to be careful because of might being recorded at the time in question. He also said to me I am going to email head office also, I explained this fine also the shift manager had to ask him to take a step back for third time too. Upon me paying for my drink and going to sit down and call burger king head office he was going to security. Has I sat down to call burger king and drink my diet coke security came I explained to security I am going to record to chat , I also explained that they never asked me to leave , the security response was he asked us to ask you because how you been. Upon speaking outside one of customers in the restaurant came over and told the guard it wasn’t my fault at all. I am completely shocked and upset but also puzzled how so much a small toilets incident has turned into this. Please accept this letter has a formal complaint and want a fully investigation into this matter. Its is my view and my professional view that the ass store manager to act the way he acted would account to personally disorder. Its was totally not correct what happened and then the shift manager was helpful and tried to deal with the problem and the ass manager. Further note the restaurant don’t have any signs up saying can be only opened or toilets for only paying guested first. this member of staff needs to learn this kind of behaviours not correct SHOULD BE SACKED FOR TODAY PROBLEMS
ANTHONY . 2024-08-11
MORE AT TripAdvisor
Fast , great yeah , kind , friendly staff. Tom seems like a cool dude, Leanne was sweet , dooonna was very polite, Damion was cool dude too and Tyler is Tyler
thomas . 2024-08-10
MORE AT Google
Everything was so nice and hot very tasty
Rachael Lockton . 2024-08-09
MORE AT Google
Îs not double whopper meal. Is single whopper.
Claudiu . 2024-08-07
MORE AT Just Eat
the delivery kept changing and when it finally arrived it was stone cold
Jo . 2024-08-04
MORE AT Just Eat
This burger king branch need to be sorted by upper management, rude lady who clearly seems unhappy and have issues with certain communty, been disrespectful, stop serving at 10:40 on Friday night, been denied to use toilet even I comes often as delivery driver, pathetic people there
Rana naveed Yousaf . 2024-08-03
MORE AT Google
tracked my order and it was sat outside another address for 8 minutes before the 13 minuiye journey to my address
Rachel . 2024-07-22
MORE AT Just Eat
I wasn't very impressed by the service of the staff, the food was served cold. However, it's got a moden, clean seating area.
Donna Saskia Curran . 2024-07-21
MORE AT Google
My son ordered from Solihull Burger King g and has been waiting for his order for it not to turn up But said it’s been delivered They have taken the money but no food I have rung but no answer This is beyond a joke I will never go into this place again as they rob you of money and food Absolutely disgusting They should be ashamed of themselves
Bev Shaw . 2024-07-19
MORE AT Google
Good food and good deals great service by Leanne
Aid . 2024-07-16
MORE AT Google
Served by Zain outstanding staff member gave me great customer service
iTz_Z41N . 2024-07-12
MORE AT Google
Great customer service by Damion prefect manager best burger king 🤴
Qasim Ali . 2024-07-05
MORE AT Google
Staff have no manners disrespect I wait first delivery for 20 minutes and again I got 2 deliveries and she told me one is already some one took and I said how some one took because if I get so I said maybe you give wrong order to someone ride and she said you are too rude and I didn’t give you any deliveries so you can cancel. So long wait and disrespect
haris mehmood . 2024-07-01
MORE AT Google
I didn't receive my full order. there was a shortage of burgers. I reported it right away but no one did anything about it.
Ania . 2024-06-28
MORE AT Just Eat
Lovely girl that served me really made sure she knew how I wanted my food very friendly
Lou Cole . 2024-06-23
MORE AT Google
Food came cold, thrown together and tough. Won't be ordering again.
Jade . 2024-06-23
MORE AT Just Eat
forgot my ice cream :( burger was cold
Fay . 2024-06-20
MORE AT Just Eat
Ths staff were very welcoming and helped me to order. The burger the quality was good came out very quick and was very tasty
Leanne Fudge . 2024-06-20
MORE AT Google
it was a bit late bit still great
LINET . 2024-06-19
MORE AT Just Eat
Poor service, no cover provided when I order 3 meals with 3 drinks.
C K LEE . 2024-06-13
MORE AT Google
Order said delivered and was not delivered. How hard is it to deliver to the right address???
Michelle . 2024-06-11
MORE AT Just Eat
Great service from Tom , Damion ,leanne great workers amazing
sheheryar bilal . 2024-06-10
MORE AT Google
Great service by Damion amazing help with my order ,the staff is really good, very clean restaurant and store and staff smiling and her helpful, am really impressed with my visit ,thanks Damiin and the team
Shakeel Punjabi . 2024-06-10
MORE AT Google
Great service , fantastic manager and team clean restaurant, special innmy eyes to have a good day out nice manager service fantastic by Damion
Sami Haile . 2024-06-06
MORE AT Google
Great service by Damion , amazing worker
Fabiana Santos . 2024-06-06
MORE AT Google
Food was cold!! The driver was at the wrong address for 25 minutes- not good at all - I’m not using just eat again unless I get my refund please
Sarah . 2024-06-02
MORE AT Just Eat
finally an order that has come on time, still hot and actually got what we ordered. thankyou
Victoria . 2024-05-31
MORE AT Just Eat
as per normal great smile very polite
Terry . 2024-05-30
MORE AT Just Eat
Food was barely warm, not surprising since delivery took one hour twenty minutes from ordering it.
Andrew . 2024-05-23
MORE AT Just Eat
Leanne in Solihull is a credit to that store. Friendly, great attitude and extremely fast service. Top girl! 👊🏻 Reezi - JL&P Solihull
HRJ . 2024-05-23
MORE AT Google
Food cold driver had stopped to pick up other food enroute to my house
James . 2024-05-19
MORE AT Just Eat
I was in burger king today, I came in to get some food before work. The manager was absolutely terrible! I am disgusted in the way he behaved towards costumers ! He was verbally and racially abusing teenage girls I am repulsed 👿👿 I WILL NOT be coming back…
annalee dearn . 2024-05-16
MORE AT Google
As I was in Burger King today the manager was rude and unprofessional, these girls came in to eat food and they moved a chair to another table and he wasn’t happy so he started to shout at the girls, thrown a chair and was racist to one of the young girls. I am shocked how a manger can act like this towards customers it is disgraceful!!!
Maggie-mae Price . 2024-05-16
MORE AT Google
More convenient hours Outstanding service by Damion Smith Lovely staff members
Raudrik Patel . 2024-05-14
MORE AT Google
Great customer service by Damion very clean restaurant
Abu Bakar Siddique . 2024-05-14
MORE AT Google
Great customer service by Damion.
Sahil Patel . 2024-05-14
MORE AT Google
This is the worst Burger king I have ever visited. The staff are soo rude and seem very unhappy to be there. The female manager has a face like thunder as is always miserable 😐. They hate customers and even insult them. The gay black chap is also very condescending.
Mr J05H1 . 2024-05-12
MORE AT Google
Fantastic service by Damion Smith outstanding manager
Samuel Knight . 2024-05-10
MORE AT Google
Damion and Layla great customer service
Xx Y A N N Y xX . 2024-05-09
MORE AT Google
they kept changing the delivery time
Zakia . 2024-05-04
MORE AT Just Eat
it arrived late and the food was stone cold and the bag wasn't sealed properly 😒
Emma . 2024-05-03
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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