Burger King in Solihull

The chicken royals and nuggets were massively over cooked. My burger was tasteless. Given it was late I wouldn’t have thought it would be over cooked

The food is extremely cold which makes it hard to eat

Never get the order. The app. Stated delivered, how when you have to say your delivery code when delivered. Never confirmed the code, never seen anybody who suppose to deliver.

Difficult to know how late as the app tracker kept changing but took over an hour. The delivery driver then called me to come out to the car and collect my order instead of handing it to me at the door. I asked if it was cold due to it taking so long and he replied that it was the cold drink. When I opened my order it was completely squashed by the drink and mostly fallen apart and the burger and fries were stone cold. It therefore went straight in the bin and I’ve wasted my money.

Delivered with care , good service

Food was cold and took ages to arrive

Got given the complete wrong order

No onions rings and no salad on burger just mayo and ketchup

100/100 for total order experience

ordered at 11.05 order arrived at just before 1pm. driver wouldn't hand over to wife without code. when she opened order it had missing burger and childs apple but had fries. order cold. was thrown away. except for drinks.

I love a good Burger King! Sadly, I will not use this one at all. I've never had a good experience ordering from here, the food is always cold even when eating in store etc. But the last time I visited some guy behind the counter was ridiculously patronising despite standing there doing nothing but laughing with his friends. I tried ordering at the till as the self service kiosks weren't working, they seemed to be frozen. The moment I asked to order he pulled a proper funny face at me - literally matching the Emilia Clarke meme - and said "naw, you see those big things behind you? I'm afraid you'll have to use those like everyone else". I told him that if he'd been paying the slightest bit of attention to his job, he'd have noticed ne trying to use them, and that all the screens were a blank white so I couldn't. I then left.

ordered at 5:50, finally came at 7:50, cold

Very great services by Damion Smith he help with my order and was very impressed with his work and the service 👍 thank solihull keep the good job going

Food was delivered stone cold and was not viable to eat burgers where dry and rubbery nuggets was rubbery as well and the fries was dry and cold I’m verry unhappy as could not eat any of the food I ordered

Really rude and 3rd class staffs.

I regularly go with my son it's an ok place to eat

arrived an hour late from original time and stone cold .. must be a Sunday thing !

served by tom on whopper day, very friendly guy and was still getting our food out quick…. give this guy a raise !!

Cold food delivered 1 hr 30 mins later!

This was absolutely awful my food was rock solid half my order didn’t even come and the food was freezing it took just under an hour to get to me i’m fuming with this order!

Good was dry and cold horrible experience

Sitting down to eat and all of a sudden, the place is ridden by vile, teenage (say 12-15) chavs. Screaming, shouting and swearing in front of much younger children, with no one from the restaurant moving them on. Don’t go.

Went into the store. Would not serve me personally. Was told I had to use the big touch screen. Went to McDonald's instead.

Will not let you use toilet u Unless you buy something Go to McDonald's

Great service by Damion very professional

driver was very late and rude was doing multiple orders at the same time, took him 30mins to do a 10min journey

Great place with excellent customer service, my special thanks to Damion.

I always think it's the best burger king in the whole of the West Midlands

Sometimes customers service at fast food restaurants is not so good. But I have a really nice experience in this branch, staff very friendly, and one Whopper is always a wonderful option to eat. Specially if you have the app, because you can redeem your offers at the till, and also if you order in the screen you can pay in cash when your order is ready. The place was impeccable clean, and this means the food safety is very important for them.

Great drive that pick up the order and great team by Solihull

Damion has very fast customer service, he is very professional and kind to all his customers. When I ordered my meal it arrived very quickly! 100% recommend this branch

Order around 13:30pm and never received the meal until 15:06pm the meal has been sitting going cold since 13:45pm so by time i received it it was stone cold

time kept changing over an hour a food stone cold

Order never arrived and we were never updated. not using again

Food arrived stone cold and barely edible. Delivery time stated 30 minutes when ordering and it took over an hour to arrive.

Great experience served by Damion he was professional thanks burger king solihull Damion thanks you

Got no fizzy drinks or hot drinks useless burger king and place dirty and service poor and staff missible

The manager here Damion is so rude. I don’t understand how he gets away with talking to customers how he does. Massive attitude problem needs telling off. I told him he missed six nuggets off my order and he made out like I was wrong.

First and last visit. I ordered a cheeseburger to take away. Only two orders in front of me yet it took 10 minutes to arrive. When I got it the burger was cold! I saw one man making burgers etc and a delivery order was deemed more important than customers so we all had to wait. One man walked out as he had waited too long. I won't be going back...no wonder it is always empty wheni walk past

Great service by Damion and driver

Terrible service very strange man working the night we went he was incredibly short tempered and rude, both drinks machines broken 30p for mayo strange the place was completely deserted toilets locked you could not use until you purchased something Burger King should really look at McDonalds and take a leaf out of their book prices were very expensive and food was not good

Everything was amazing and fresh

will never order from here again waited ages for the delivery,and the must of done my order as it came stone cold.never again

Not the best Burger King I have eaten. Was hungry should have complained. The meal was cold and not very appetising. The toilets were locked!

Leanne at solihull was fantastic. Smiling and happy, as very quick to take our order.

ordered at 14.18 turned up at 15.56 2 cheese bacon xl burgers missing also all of the kids meal no chilli cheese bites. the cheese and bacon fries had hardly any cheese and 20 bacon's bits and all arrived stone cold no I have to wait 5 days for refund

delivered much later than expected but understandably such a busy day. much appreciated. Happy Christmas 🎄

Late and the food was freezing cold!

BUT it was cold on arrival and driver had parked in drive next door when I was outside in pouring rain , he saw me then eventually got out of car and walked over to right home but food wasn't hot

still waiting saying been delivered at 20.45 when the time is 20.32 now send where is my food

almost 2hrs for delivery. I couldn't cancel my order and by the time food was delivered my partner had left for work so he didn't get his meal. the Fries were freezing as the drinks were put in the same bag. Not impressed at all

After almost 2hours from when I ordered my food it arrived and was stone cold

Waited an hour over delivery time and stated delivered however it hasn’t been delivered

Delivery driver couldn't be bothered to get out of his car, phoned us and when asked to press the buzzer and come up the first set of stairs he proceeded to sigh loudly down the phone and reluctantly delivered the food

Shockingly bad food. Order wrong and missing items. Cold and on top of that late!

food didn't arrive, says delivered on the app and food never got delivered

Leanne was a great help thank you

Outstanding service by the employees

ordered my food at 16.09 and it took over 2 hrs to arrive arriving at 18.18 food was stone cold burger king is only 2miles away from me so really don't know what took so long won't be ordering again

Waited 2 hours for the food and it never arrived this had happened multiple times with just eat complete shambles

Love it. Lovely customer service

Food time changed by 45 minutes overall and 90% of it was stone cold when it eventually turned up,

Nice and clean place Lovely staff

Great service Damion hard working and professional

Muy rara vez como comida rápida, así que me abrumó la elección en la pantalla. Un miembro del personal llamado Tom me vio luchando y se ofreció a ayudar. Él generó mi pedido para mí, me llevó a través de las opciones de pago y me dijo mi número de cobro. La comida en sí era muy buena (para comida rápida) , la tienda estaba limpia y el servicio rápido.

The delivery was over an hour late. when we received it and took it up to our hotel room, the food was stone cold! couldnt eat it! Also, we ordered the chicken royal with bacon and it came with cheese. I did say on the order NO CHEESE, ALLERGIC! I was unable to have my food or order anything at the hotel as they stopped serving. NO FOOD FOR US TONIGHT! Not very pleased...

Great customer service by manager Damien, I was very helpful 👍 despite the had very bad customer to deal with at the kiosk machine ,he still was professional and did his best

Amazing customer service. Always make me feel very welcome and food is great. Damion and the staff always very friendly

2 x whopper meals ordered at 12.28pm, food arrived 2hrs later, the cold drinks were packed next to the hot food so by the time it was delivered the burgers and fries were cold the food was inedible and thrown away, so for nearly £20 all I had was 2 x lukewarm (cold) drinks and 25% discount, terrible service off both burgerking and just eat.

took an hour in total for my food to come. and all my food is stone cold. i never have a problem and this is a first. i am not happy at all. i can not eat this. im a type one diabetic and i have to eat. and waiting that long just for my food to be cold?

when tracking came on I watched the driver go in the opposite direction of my address. I paid for direct delivery NOT multiple delivery. The food was cold and the bread on the burgers was stale. Not worth the money.

Food arrived cold and was missing half our order

We were ordering from the kiosk, but we couldn't make a payment due to BID card, and we moved to wait at the till. One man before me were waiting more than 15mins, then the manager served badly and asked me to wait a few minutes. Finally came to my payment, I collected the receipt from him and he asked me to be back and refund me, as he thought that I snatched from his hand, but I didn't definitely. My children was extremely sad as they waited politely for 25mins in the shop, but finally the shop refused to serve a customer who waited patiently for long. We were very disappointed with the service of this manager. I worked in this community, and this never happened in this peaceful place. Please could I ask everyone's attention to not waste our valuable time for waiting and you will possibly have a reject from the rude manager. The WORST service in Solihull.

Tom was amazing better then all the rest leanne was alright I guess

Served by nikhil , great service by this employee.

Good customer service by nikhil.

Waited more than 10 minutes for a single £2.99 burger this afternoon. No other orders on the board. When the food finally arrived, the server said the number, dropped it the counter and turned her back like she couldn’t care less.

DO NOT USE ON JUST EAT I asked for ice cream so they put a whole tub of Ben and jerrys in with my food so by the time the driver had delivered to somebody else all my so called hot food was physically cold to the touch. I love Burger King but DO NOT USE ON JUST EAT

Lovely place & staff are really friendly

The best burger king in the region. Love the delicious food and the customer service was absolutely great.

Food cold, why put a cold bottle of pop in with food !!!!

Popped in for a cheeseburger and fries. It was the size of a digestive biscuit! McDonalds from now on!!

after waiting over a hour and 15 mins for delivery food was cold so a total waste of money

Never received food as far too late and had to order food from elsewhere as diabetic tried to deliver when we were in bed for early fight

Very Cold Cold food and late to arrive, so disappointed, the chip portions were very small for a large, and the burgers were cold through! Unacceptable, they put the ice cream tub in with the hot food which is ridiculous too!!

I’m leaving a review as absolutely appalling service. £25 for two burgers and fries that we had to wait almost half an hr for. Kept being told it’s almost ready. Made both me and my son late for the cinema. I’d paid for eat in and the food was literally thrown at me in a take out bag. When I stated it was eat in the lad spun his serving screen around to me and said “it says eat out” then threw a tray. Thankfully the manager was courteous but I would never eat there again.

Quick delivery & food was hot would use Just Eat again

No ice, no sanitizer, no toilet roll. Poor staff attitude, Manager said it was because they have been busy…try telling McDonalds that!!

no drink delivered when ordered -

Staff were lovely, I was served by Tom who talked me through the different menu options and provided me with options suited to my vegetarian requirements, service was efficient and would recommend coming here! Staff even put little cute hats on every table

Might be a small thing…but no dips delivered when you’ve ordered nuggets ruins it a bit…

Ordered through machine, wanting to pay by cash after 20 minuted finding out my order didn't go through because I haven't yet paid? Supposed to go through and I pay when I receive my food, I only ordered a small burger and chips absolute joke, avoid this burger king

20min wait for one cheap 2.99 burger

Great service by the Nikhil and staff here , food was hot and good.

The staff is so polite and nice ,Nikhil at till helped me to customise my order as per my requirement at kiosk.

Stood to order from the till as I had code to redeem , a very rude man called Nikhil told me to go and order at the kiosk, however Leanne was very nice and polite! Nikhil learn some manners … they don’t cost anything..

Was missing the children’s chips and food cold honestly wouldn’t order again from here

fries were still warm. whopper was tasty. decent.

Great service by the lovely Leanne and staff here always let us drivers use the toilet. We can’t thank them enough for the good food and toilet facilities!

wrong drink. food stone cold. driver went the wrong way getting here.