Burger King in Solihull

I love a good Burger King! Sadly, I will not use this one at all. I've never had a good experience ordering from here, the food is always cold even when eating in store etc. But the last time I visited some guy behind the counter was ridiculously patronising despite standing there doing nothing but laughing with his friends. I tried ordering at the till as the self service kiosks weren't working, they seemed to be frozen. The moment I asked to order he pulled a proper funny face at me - literally matching the Emilia Clarke meme - and said "naw, you see those big things behind you? I'm afraid you'll have to use those like everyone else". I told him that if he'd been paying the slightest bit of attention to his job, he'd have noticed ne trying to use them, and that all the screens were a blank white so I couldn't. I then left.

Very great services by Damion Smith he help with my order and was very impressed with his work and the service 👍 thank solihull keep the good job going

I regularly go with my son it's an ok place to eat

Really rude and 3rd class staffs.

served by tom on whopper day, very friendly guy and was still getting our food out quick…. give this guy a raise !!

Went into the store. Would not serve me personally. Was told I had to use the big touch screen. Went to McDonald's instead.

Sitting down to eat and all of a sudden, the place is ridden by vile, teenage (say 12-15) chavs. Screaming, shouting and swearing in front of much younger children, with no one from the restaurant moving them on. Don’t go.

Will not let you use toilet u Unless you buy something Go to McDonald's

Great service by Damion very professional

driver was very late and rude was doing multiple orders at the same time, took him 30mins to do a 10min journey

Great place with excellent customer service, my special thanks to Damion.

Sometimes customers service at fast food restaurants is not so good. But I have a really nice experience in this branch, staff very friendly, and one Whopper is always a wonderful option to eat. Specially if you have the app, because you can redeem your offers at the till, and also if you order in the screen you can pay in cash when your order is ready. The place was impeccable clean, and this means the food safety is very important for them.

Great drive that pick up the order and great team by Solihull

Damion has very fast customer service, he is very professional and kind to all his customers. When I ordered my meal it arrived very quickly! 100% recommend this branch

I always think it's the best burger king in the whole of the West Midlands

Order around 13:30pm and never received the meal until 15:06pm the meal has been sitting going cold since 13:45pm so by time i received it it was stone cold

time kept changing over an hour a food stone cold

Order never arrived and we were never updated. not using again

Food arrived stone cold and barely edible. Delivery time stated 30 minutes when ordering and it took over an hour to arrive.

Great experience served by Damion he was professional thanks burger king solihull Damion thanks you

Got no fizzy drinks or hot drinks useless burger king and place dirty and service poor and staff missible

The manager here Damion is so rude. I don’t understand how he gets away with talking to customers how he does. Massive attitude problem needs telling off. I told him he missed six nuggets off my order and he made out like I was wrong.

First and last visit. I ordered a cheeseburger to take away. Only two orders in front of me yet it took 10 minutes to arrive. When I got it the burger was cold! I saw one man making burgers etc and a delivery order was deemed more important than customers so we all had to wait. One man walked out as he had waited too long. I won't be going back...no wonder it is always empty wheni walk past

Great service by Damion and driver

Terrible service very strange man working the night we went he was incredibly short tempered and rude, both drinks machines broken 30p for mayo strange the place was completely deserted toilets locked you could not use until you purchased something Burger King should really look at McDonalds and take a leaf out of their book prices were very expensive and food was not good

Everything was amazing and fresh

will never order from here again waited ages for the delivery,and the must of done my order as it came stone cold.never again

Not the best Burger King I have eaten. Was hungry should have complained. The meal was cold and not very appetising. The toilets were locked!

Leanne at solihull was fantastic. Smiling and happy, as very quick to take our order.

ordered at 14.18 turned up at 15.56 2 cheese bacon xl burgers missing also all of the kids meal no chilli cheese bites. the cheese and bacon fries had hardly any cheese and 20 bacon's bits and all arrived stone cold no I have to wait 5 days for refund

delivered much later than expected but understandably such a busy day. much appreciated. Happy Christmas 🎄

Late and the food was freezing cold!

BUT it was cold on arrival and driver had parked in drive next door when I was outside in pouring rain , he saw me then eventually got out of car and walked over to right home but food wasn't hot

almost 2hrs for delivery. I couldn't cancel my order and by the time food was delivered my partner had left for work so he didn't get his meal. the Fries were freezing as the drinks were put in the same bag. Not impressed at all

After almost 2hours from when I ordered my food it arrived and was stone cold

still waiting saying been delivered at 20.45 when the time is 20.32 now send where is my food

Waited an hour over delivery time and stated delivered however it hasn’t been delivered

Delivery driver couldn't be bothered to get out of his car, phoned us and when asked to press the buzzer and come up the first set of stairs he proceeded to sigh loudly down the phone and reluctantly delivered the food

Outstanding service by the employees

Leanne was a great help thank you

food didn't arrive, says delivered on the app and food never got delivered

Shockingly bad food. Order wrong and missing items. Cold and on top of that late!

ordered my food at 16.09 and it took over 2 hrs to arrive arriving at 18.18 food was stone cold burger king is only 2miles away from me so really don't know what took so long won't be ordering again

Waited 2 hours for the food and it never arrived this had happened multiple times with just eat complete shambles

Love it. Lovely customer service

Food time changed by 45 minutes overall and 90% of it was stone cold when it eventually turned up,

Great service Damion hard working and professional

Nice and clean place Lovely staff

Muy rara vez como comida rápida, así que me abrumó la elección en la pantalla. Un miembro del personal llamado Tom me vio luchando y se ofreció a ayudar. Él generó mi pedido para mí, me llevó a través de las opciones de pago y me dijo mi número de cobro. La comida en sí era muy buena (para comida rápida) , la tienda estaba limpia y el servicio rápido.

The delivery was over an hour late. when we received it and took it up to our hotel room, the food was stone cold! couldnt eat it! Also, we ordered the chicken royal with bacon and it came with cheese. I did say on the order NO CHEESE, ALLERGIC! I was unable to have my food or order anything at the hotel as they stopped serving. NO FOOD FOR US TONIGHT! Not very pleased...

Great customer service by manager Damien, I was very helpful 👍 despite the had very bad customer to deal with at the kiosk machine ,he still was professional and did his best

Amazing customer service. Always make me feel very welcome and food is great. Damion and the staff always very friendly

took an hour in total for my food to come. and all my food is stone cold. i never have a problem and this is a first. i am not happy at all. i can not eat this. im a type one diabetic and i have to eat. and waiting that long just for my food to be cold?

2 x whopper meals ordered at 12.28pm, food arrived 2hrs later, the cold drinks were packed next to the hot food so by the time it was delivered the burgers and fries were cold the food was inedible and thrown away, so for nearly £20 all I had was 2 x lukewarm (cold) drinks and 25% discount, terrible service off both burgerking and just eat.

when tracking came on I watched the driver go in the opposite direction of my address. I paid for direct delivery NOT multiple delivery. The food was cold and the bread on the burgers was stale. Not worth the money.

Food arrived cold and was missing half our order

We were ordering from the kiosk, but we couldn't make a payment due to BID card, and we moved to wait at the till. One man before me were waiting more than 15mins, then the manager served badly and asked me to wait a few minutes. Finally came to my payment, I collected the receipt from him and he asked me to be back and refund me, as he thought that I snatched from his hand, but I didn't definitely. My children was extremely sad as they waited politely for 25mins in the shop, but finally the shop refused to serve a customer who waited patiently for long. We were very disappointed with the service of this manager. I worked in this community, and this never happened in this peaceful place. Please could I ask everyone's attention to not waste our valuable time for waiting and you will possibly have a reject from the rude manager. The WORST service in Solihull.

Tom was amazing better then all the rest leanne was alright I guess

Good customer service by nikhil.

Served by nikhil , great service by this employee.

Waited more than 10 minutes for a single £2.99 burger this afternoon. No other orders on the board. When the food finally arrived, the server said the number, dropped it the counter and turned her back like she couldn’t care less.

Lovely place & staff are really friendly

The best burger king in the region. Love the delicious food and the customer service was absolutely great.

DO NOT USE ON JUST EAT I asked for ice cream so they put a whole tub of Ben and jerrys in with my food so by the time the driver had delivered to somebody else all my so called hot food was physically cold to the touch. I love Burger King but DO NOT USE ON JUST EAT

Food cold, why put a cold bottle of pop in with food !!!!

Popped in for a cheeseburger and fries. It was the size of a digestive biscuit! McDonalds from now on!!

after waiting over a hour and 15 mins for delivery food was cold so a total waste of money

Never received food as far too late and had to order food from elsewhere as diabetic tried to deliver when we were in bed for early fight

Very Cold Cold food and late to arrive, so disappointed, the chip portions were very small for a large, and the burgers were cold through! Unacceptable, they put the ice cream tub in with the hot food which is ridiculous too!!

I’m leaving a review as absolutely appalling service. £25 for two burgers and fries that we had to wait almost half an hr for. Kept being told it’s almost ready. Made both me and my son late for the cinema. I’d paid for eat in and the food was literally thrown at me in a take out bag. When I stated it was eat in the lad spun his serving screen around to me and said “it says eat out” then threw a tray. Thankfully the manager was courteous but I would never eat there again.

Quick delivery & food was hot would use Just Eat again

No ice, no sanitizer, no toilet roll. Poor staff attitude, Manager said it was because they have been busy…try telling McDonalds that!!

Staff were lovely, I was served by Tom who talked me through the different menu options and provided me with options suited to my vegetarian requirements, service was efficient and would recommend coming here! Staff even put little cute hats on every table

no drink delivered when ordered -

Might be a small thing…but no dips delivered when you’ve ordered nuggets ruins it a bit…

Ordered through machine, wanting to pay by cash after 20 minuted finding out my order didn't go through because I haven't yet paid? Supposed to go through and I pay when I receive my food, I only ordered a small burger and chips absolute joke, avoid this burger king

20min wait for one cheap 2.99 burger

Great service by the Nikhil and staff here , food was hot and good.

The staff is so polite and nice ,Nikhil at till helped me to customise my order as per my requirement at kiosk.

Stood to order from the till as I had code to redeem , a very rude man called Nikhil told me to go and order at the kiosk, however Leanne was very nice and polite! Nikhil learn some manners … they don’t cost anything..

Was missing the children’s chips and food cold honestly wouldn’t order again from here

fries were still warm. whopper was tasty. decent.

Great service by the lovely Leanne and staff here always let us drivers use the toilet. We can’t thank them enough for the good food and toilet facilities!

wrong drink. food stone cold. driver went the wrong way getting here.

Burger is good I love it rather than MxDoxxld XD Staff is nice & helpful!

An hour for a fast food restaurant to deliver a burger is a joke! Delivery guy great not hai fault. Burger King sort it out. Food is cold too a joke when you pay these prices and wait over an hour for it!!

The food was later than 1st stated and was stone cold by the time i received it

3 hours and still waiting. I want a refund. Never Ordering anything on just eat.

I was greeted by a lovely gentleman called Damien who kindly assisted me in having full fat coke in the machine and kindly changed it for me providing the restaurant was busy. The service was second to none and I cannot fault him neither

Great service by team very busy but staff very good and manager Damion

The fries where stone cold and hard as bricks, the burger was worse

everything was lovely except the fact that cold bottles are put next to the food which makes burgers and fries cold

The Angus bbq burger was realy miserable disgusting burnt-out and like reheated from the yesterday's leftovers. The rest was soggy and with a bad taste. The chips were soft and soggy as well! I realy sorry about todays experience because Burger King used to be my preferable fast food restaurants.

Staff are so lazy they are falling asleep. Can't be bothered to clean or collect trays. Laughable!

Food came freezing both drinks was half full and missing food

the food arrived late and cold, will never use again

Food was cold and tasted like rubber

Good quality, clean, and great customer service. Damion is extremely attentive and goes above and beyond for customer needs and desires delivering an exceptional value for money experience.

Staff in the back of kitchen ignoring us

Burger King is always a favoured place but made more so by the fact that the manager on shift was fantastic. He brought a joy to the place I haven’t experienced before. Kudos to Damon/Damien/something similar.