Gelupo in City of London, Westminster - Phone Number, Reservations, Reviews

I am a massive gelato fan and had heard so many good things about this place and was very excited to try it out. I ordered their July special Eton mess Gelato and was left feeling very unimpressed. I was given a scoop of what seemed like plain ice cream, there wasn't a single piece of meringue in my scoop nor was there any strawberry coulis. The ice cream itself was okay, nothing to rave about. This is not what I expected from what appears to be on the of the best gelato places in London.

This place does fantastic gelato, sorbets and granitas however I have to write this review as unfortunately someone who works at bocca Di lupo (the sister restaurant) decided is was fair to cut the line in front of myself and the person in front of me, they didn’t explain they worked over the road they just cut in without acknowledging what they were doing, I would have had no problem if they had simply said that worked for the company and had a long shift, my friend and I had been waiting patiently in line for 10mins, when I challenged this person they just rolled their eyes and said “sorry” in the most patronising manor, I didn’t accept their attempt at a fein apology and then the truth came out they didn’t care and they weren’t sorry, I will keep going back to gelupo but with staff like that I would NEVER set foot in their restaurant Bocca Di Lupo, it’s a shame they employ such entitled, rude and condescending people, that person should not be working in hospitality

Un délice: le chocolat amer, le caramel au beurre salé, la framboise, la pistache… C’était tellement que j’ai fait 2 passages!

Oh Gelupo, what has gone wrong?! Visited last night & between us had mint straciatella, watermelon sorbet, apricot sorbet. Gelupo Gelato has been reliable for years - but last night every flavour was dull & tasteless. Boring & disappointing. Did the new revamp mean changed recipes too? Come on, back to normal please.

Unpleasantly surprised and disappointed. just ordered 2 icecream containers of 500 mls one with sorbets one with milky icecreams. the place claims to understand food allergies, but it decided to combine my order in one single container, as if, one would order 1 kg of icecream for a single person. I have refused the order which left the delivery guy unhappy and would kindly ask for a full refund. It is even more disappointing as rthe last time I ordered a flavour which you did not have you tried to amke contact to make sure I was ok with you switching flavours. this time you just assumed it would be ok to send a single container. This shows lack of consideration and a level of disregard for your clients which is unexpected.