Based on 875 opinions finded in 1 websites
Based on 875 opinions finded in 1 websites
Opinions
Visited with a colleague and found a very basic menu but we ordered anyway To say we were disappointed was an understatement, tiny portions, half cooked chips, in fact I’d say a McDonald’s burger is bigger than these and you get more fries there £15 for this food was a total rip off The service wasn’t great either and they had a cheek to add a service charge to the bill With all of this it’s not a surprise this chain is closing branches and basically going down the pan I certainly won’t be back
Jay . 2024-10-30
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There is so much to choose from inside the Westfield Shopping Centre, but I was so glad I chose to eat at the Gourmet Burger Kitchen. I was seated immediately by Asta, who advised me on the ordering options. She took my order and within 10 minutes, the order arrived, piping hot. The Smashed Classic 2 Patties was delicious, as was the Martini cocktail. I will definitely be returning on my next London visit.
traveller2g0 . 2024-10-13
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Great service! Definitely recommend! Burgers are delicious and price it’s worth it! My daughter is very picky, but the girl who took our order was very helpful and patient. Great service!
Беатрис С . 2024-08-28
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I came in, the staff were hmm ok, fortunately the manager picked up on this and took over, All credit to him, the food was great and he went above and beyond to ensure our meal was perfect, some of the staff seem to be at a bit of a loss or dont give a damn, but well done overall, I has made to feel welcome an important which is rare these days
Joan W . 2024-08-18
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Ordered for click & collect, informed the restaurant (on the phone) that one item needs to have the mayo removed because of an egg allergy. Only after eating half the order did we realise that the burger had mayo on it. This could have caused severe illness which is unacceptable. SWITCH ON GBK.
Billy . 2024-08-11
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Myself and my partner called for Dinner when we were staying in the area. Friendly welcome, nice friendly staff & a clean and tidy establishment. Food lovely cooked fresh & really tasty. The only thing stopping me giving it that 5 * is we ordered starters but they all came out together not as starters as we’d asked for, the waiter did say did we want it all together as chef had cooked it all the same time or have them separate but you could see the burgers sat under lights so we felt like we should have them or they’d soon dry up. That little thing aside well worth a visit.
Ejscarb1992 . 2023-10-24
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Der Burger selbst ist für den Preis - wir hatten ein Mittagstisch-Menu-Angebot - soweit in Ordnung. Man macht nichts falsch hier zu essen, man.darf aber gleichzeitig nichts Großes erwarten. Etwas lame, aber dennoch soweit okay. Ambiente und Location sind gut, Bedienung war hilfsbereit und freundlich. Für einen Burger zwischendurch solide und okay. Wer einen Burger sucht, an den er sich länger wird erinnern können, ist hier falsch.
ak871 . 2023-10-03
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Muito bom atendimento, ótimo hambúrguer e ótima comida, super recomendo Menu pratico e fácil de achar tudo Atendimento Excelente
tiagogrin . 2023-09-13
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Ottimo cibo, ottimo rapporto qualità/prezzo, ambiente pulito e camerieri molto carini, torneremo sicuramente!
Giulia B . 2022-06-18
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Buona qualità della carne, che ho preso a cottura medium-rare, il mio panino aveva anche una chorizo relish che non...
Earagail . 2022-05-29
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Panini molto buoni e succulenti, carne di qualità. I camerieri sono un po’ scortesi ma veloci nel servizio al tavolo
MattiaP1056 . 2020-03-05
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War vor kurzem am Abend dort. Da wir sehr hungrig waren haben wir zuerst eine Vorspeise bestellt. Die Burger sind...
Sienax123 . 2019-12-22
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Lokal mit sehr guter Verkehrsanbindung. Gutes Platzangebot. Sehr freundliches Personal. Burger, Pommes und Cocktail super. Dips sehr lecker, besonders Baconaise....
Ebbo2017 . 2019-12-01
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Locale ampio, con arredamento semplice, ma pulito, personale cortese, menu' essenziale, ma di buona qualità. Buon rapporto qualità prezzo. Consigliato.
Gianluigi G . 2019-11-21
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Personale disattento un ragazzo che somiglia a Mika ci ha trattati con superficialità e senza il minimo supporto.avevamo chiesto due...
jeremyct8 . 2019-10-19
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Nous avons prit 1 cheese 1 burger poulet et une salade falafels , tout étaient plutôt pas mal par contre...
LolaB750 . 2019-01-23
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Un des meilleurs Burger que j’ai mangé ! Le restaurant est très sympa, et propose un nombre de plats plus...
theogvch . 2018-12-14
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Einfach nur leckere Burger und super leckere Pommes. Ich empfehle die Skinny Fries . Cooler Laden !!
louis-msr . 2018-10-27
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Wir eine Familie mit zwei Teenagern haben an unserem Ankunftsabend lecker hier gegessen ... Leckere selbstgemachte Limonaden , super Medium...
Amelie_2105 . 2018-10-17
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Wir kommen jedes Jahr einmal nach London und sind GBK Fans. Ob in Soho, am London Dungeon oder Waterloo Station,...
ruibok . 2018-10-12
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Su Portobello street c’è davvero poco da prendere per mangiare bene. Questo locale è unico, per la qualità del cibo,...
lucaperos . 2018-09-12
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We visited GBK in Westfield on a Saturday night just before closing. Instead of the harried service one typically gets in restaurants at the end of the shift, the staff was extremely friendly and helpful. The food was delicious and fresh. Well done to management...
Joseppe68 . 2018-08-27
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Went there fro the first time last moth..........we were pleasantly surprised with the food and service....and we would go again......
moissa . 2018-08-06
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My son and I flew into London for a 2 week visit yesterday. Visiting my daughters who live in Acton. We like to go to GBK at Westfield Mall in Shepherd's Bush on our first evening in town. Didn't disappoint! Had my favourite blue cheese...
B943QCpaulh . 2018-08-05
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I have been here on my own only once and the service was excellent. Nice burger - Major Tom, small but tasty. Friendly and helpful staff.
Sergio I . 2018-08-04
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We stopped here on the way back from the London film and Comic-Con on a Saturday afternoon. Table was in a bad placement. Food was good but over priced for what it was. Fries are very skinny but taste decent classic veggie was good. Only...
ChloeLaurenStringer . 2018-08-02
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All very mediocre. Used to be a big GBK fan, but with more competition I think they are struggling. The service was a bit lacklustre and slow, and the burger was just ok. In fact although the environment at Five Guys is more 'fast food'...
James T . 2018-07-22
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Nice burgers cooked the way you want, love the skinny fries and the chicken skewers are delicious. Reasonably priced as well Used this restaurant when visiting the olympic park which is next to Westfield shopping centre
donnmcg . 2018-07-16
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Burgers are great. Prices are quite Ok but the rosemary fries and the house mustard by themselves are worth the visit!
Bap_mexico . 2018-07-08
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The burger was good, but it took over an hour for food to arrive and when it did, the meals arrived in parts; the chips turning up over 15-20 minutes after the burgers. No knives and forks on the table etc. Unfortunate poor experience that...
Scotty108 . 2018-06-27
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Ad essere onesti abbiamo esitato prima di entrare... alla fine ci siam convinti ed il posto ci ha sorpreso. L'arredamento...
LucaChiaraD . 2018-06-23
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Nice place to eat, friendly staff I like the taste of the meat ...good foods and its highly recommended love it👍
Manny T . 2018-06-17
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Had a lovely afternoon, went for the Luntine deal, although had to ask for that menu. Cheeseburger n skinny fries with Onion rings, increased my burger to the 6oz, both medium rare, absolutely succulent. Struggle to find a negative but we want to have a...
D S . 2018-06-16
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Second time eating there when at Westfield mall. Great burgers. Prices comparable. Nice easy place to hang out and have a burger, good shakes also.
Fl5becks . 2018-06-15
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I've ate a few times at bgk westfield. You can have a burger fries and a soft drink for arround 10£.nice place over all. Sometime disinterested staff.
SergiuCatalin . 2018-06-12
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We ate dinner here. For £10 we got burger, fries and refillable drink. The place was clean and quiet. Simple menu, but it's good for a cheap, mid-week dinner.
PipeCleanerWithEyes . 2018-06-11
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-Bad service -overcooked burger -smaller burgers than other branches -soggy fries The management at this branch must step up and take all these negative comments here into account rather resting on busy location.
tarquin7 . 2018-06-02
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Usually Gbk is amazing in other branches but today they messed up our tables and gave our food to another table and they took 40 minutes to get my burger ...
Ariana T . 2018-06-01
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I have seen some bad reviews here but my experience was lovely. I know it’s a chain but our waiter was so friendly and checked to see if the food was ok. The fries were lovely and the burger was nice and hot and cooked...
urgleflogga . 2018-05-25
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Queued for about 15 minutes late Saturday afternoon and not sure why as there seemed plenty of vacant tables. However the staff hadn’t cleared them which is why we couldn’t be seated. Staff seemed totally disinterested. Once finally seated we ordered from the bar. Our...
ferg17 . 2018-04-28
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I enjoy this chain, been to several of their restaurants and this was my 3rd visit here. Staff are miserable and disinterested. My son can’t have gluten and the manageress had to take my order and she was rude and dismissive. Table was wonky, dirty,...
London_Traveller-ENG . 2018-04-14
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Awful experience. Awful service. Cold food. Disinterested staff. Nothing about the experience suggested that the staff were interested in us having a gt time. Had to fetch our own cutlery and condiments.
adamsblack . 2018-04-11
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Four of us had dinner in here, after shopping at Westfield. The burgers were nice enough. Rose wine served in a tumbler would have been nicer in a glass bit strange. You place your order for food and drinks at till. As I walked away...
nadineemma . 2018-04-07
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Our server was a nice guy, although the other people serving seemed to be making themselves look busier than they actually were. So I expected a bit more...well, service. Food is pretty good and tasty (as per the unfortunate trend of inedible unless you dismantle...
lucky_scotcher . 2018-04-02
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I genuinely feel sorry for the staff. People queuing to get in, rain pouring down, hard to get pushchairs in & out. These kids left in charge can not cope! Long queues to order food which, when it arrives, is very poor! Burnt burgers &...
SueHazell . 2018-03-30
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A number of restaurant chains have either gone out of business recently or have had to restructure and close stores. Whatever went wrong with them they can’t be more deserving of ceasing to trade than this miserable excuse for an eating establishment. Where do I...
DavidPWinchester . 2018-03-30
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Food here was nice burgers were great very tasty but not expect any service once the waiter brings the burger and your food That's it if want any additional items etc no chance waiters will ignore you , After our food was served I asked...
Girishlondon . 2018-03-24
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Food is good, but this restaurant offers the worst service ever. The table was not even ready when the food arrived and the staff do not care about customers. Sorry, I will never visit this place again and I suggest you to go to another...
Zil88 . 2018-03-21
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Thoroughly depressing place with no atmosphere. We were seated by a lady who mumbled to us and pointed at the counter. We managed to work out that we had to place our own orders. She walked away without a smile and despite my best attempts...
536pamr . 2018-02-22
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I ordered the burger and chips with a side of coleslaw. I expected a bit more from the burger as it was gourmet but it was pretty average. I loved the coleslaw though, it was so fresh and tasty. It was quite busy and the...
sallyhunter213 . 2018-02-12
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I went 3 times to eat burger at Gourmet in London, and so far I have to say is the best burger I found. I had the buffalo one, everything is better than the average, even the cheese. The sweet potatoes fries with the bacon...
Federico Z . 2018-02-05
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I came in at 13:20 and was served by a lovely waiter called Gabriel. He had lovely customer service skills and had an amazing smile. He was very helpful. Food was amazing and I would highly recommend this to everyone 😊
aslym2017 . 2018-02-03
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Super moment ! les serveurs souriant et patient . L'un d'entre eux parlait un peu français et nous a hyper...
mag59000 . 2018-01-22
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Also restaurant is sehr cool eingerichtet . Is gaaanz einfach . Man setzt sich...studiert die karte und geht am thresen...
benjaminstr2607 . 2018-01-22
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Dropped in for a quick burger. Great selection of burgers and very good milkshakes.You have to order at a counter and then the food/drinks are brought to your table. I would prefer to order at my table but it seems to work reasonably well. although...
Aroha13 . 2018-01-16
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A nice burger place with mix and match options. Spacious and relatively quiet on the cold evening we were there. Gluten free is available.
887billj . 2018-01-11
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The burger and chips, served fresh and piping-hot, were as good as one is likely to get in similarly priced establishments. Service was friendly and efficient. This is the type of restaurant one can enjoy at any time of day and be assured of a...
Wanderering_Willie . 2018-01-04
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Not the first time we have had a GBK and they don't fail. We had the chicken skewers ( average ) and the chicken thighs ( beautiful ) to start... mains we had the Christmas Burger which came with a pot of gravy and was...
N5124GEscottg . 2017-12-31
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Hambúrguer saboroso, batata doce frutas com um molho especial da casa. Mas o milkshake é imbatível,com pedacinhos de chocolate, sem...
MarisaNarezzi . 2017-12-29
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I visited GBK Westfield with my wife on a Friday afternoon. The restaurant was busy and we were offered a table next to a noisy queuing area. When I asked for an alternative table I was rudely told 'OK but you need to wait then'...
S20ABC . 2017-12-28
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The burger was delicious, but the fries were a little limp and seemed as though they'd been sitting under a heat lamp for a while and for the price, that's not great. This place isn't just a quick in-out-cheap place to eat, it's for a...
triptrifle . 2017-12-28
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The service is good. When arrived, no one was there to seat me, so going straight to the queue to order. The till couldn’t place the order without table, so had to order takeaway (otherwise back to end of two queues). They kindly gave me...
818jianz . 2017-12-26
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The service is quite ok, but its not fast. You have to order by yourself at the counter. Should fresh up the fries as this are laying to long before being served
arnebirkeland . 2017-12-18
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I must say that I love GBK but I haven’t been to this branch before. I had in mind a quick bite before heading back home after shopping at Westfield west London thinking it’s a quick option. It’s lunch time and I have noticed that...
samsam1968 . 2017-12-18
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Decided to pop in and see their vegetarian options for burgers! I was pleasantly surprised to see quite a few choices on the menu. Staff despite the build up to Christmas were very friendly and helpful. The lad who sat us at our table was...
Emin G . 2017-12-16
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Visited GBK after a trip to see Santa with my 3 children under 4 years old. Great food as always and the kids portions are huge! 2 were enough for all 3 of my children. Probably could have shared 1. Service let the experience down....
whirpool81 . 2017-12-11
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Ate here on a Saturday night with family. The restaurant is located in the restaurant parade alongside the Westfield. All restaurants were busy but when we went in, quite a few people were leaving. It did take almost 20 to get a seat but we...
UKDazzleUK . 2017-12-10
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I first started to visit this restaurant a few months ago, and now it has become a family favourite. Being a wheelchair user it isn’t always easy to go out for meals in busy restaurants even more so when you are partnered with a working...
921jackiek . 2017-12-10
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Never eaten at GBK before so didn't know what to expect. Waited to be seated, was finally shown to a seat by a member of staff that didn't communicate with us at all. They pointed to the table number muttered something and pointed towards the...
Yorksontour . 2017-12-05
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Westfield Stratford branch has an amazing view from the Queen Elizabeth Olympic Park. Good service, friendly staff, finest food quality, grand menu variety. Also they've got an APP which you can collect visit stamps and have amazing deals and free stuff.A little pricey but totally...
Carolinaylolo . 2017-11-02
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Excellent cheese burger with fries for £6.95 as part as the GBK lunch time special. Can highly recommend this place.
Simonipswich22 . 2017-11-01
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we had a great lovely experience we were greeted by a lovely lady called MARTA, she was very friendly and went through the menu with us. the food and service were excellent ... we had the brisket bundle and it was very tasty and great...
jeff278 . 2017-10-30
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I know it was half term but it did feel we were herded in, the girl on the till had had a humour bypass and the resulting meal was ok but no more special than lot cheaper chains with a clown. I might give it...
wainesworld1966 . 2017-10-28
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Tasty burgers cooked to your liking with lots of options. Left feeling full. Wife happy as vegi option. Service good, some servers could do with a smile though. Restaurant clean and well presented. £68 for 4 of us including drinks is ok. Would eat there...
Yumyumholidays . 2017-10-24
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Un bon hamburger au poulet et Pesto afin de tenir le coup durant notre séance shopping. Les plats sont copieux...
ybiza58 . 2017-10-23
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We are big fans of GBK and have been at different locations throughout London and always were impressed with the service and US style - although the burger ingredients sizes we found to differ from location to location , which can be upsetting sometimes. On...
TERRAvelista . 2017-10-18
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GBK is my go to restaurant, with quality burgers every time and quick service with lovely staff. It’s good portion sizes for the price and I recommend the truffle cheese fries!
767mikag . 2017-10-16
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Had a great 🍔 burgers 🍔 here. With blue cheese topping. Very reasonable lunch menu @ £6.95. And 🥜 peanut butter milkshake is amazing 😁. Best burgers I have tasted!! Decor is like American diner. You have to place order at bar, not table service...
PatchWelling . 2017-10-03
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Went there for food. Had planned to go to Pizza Express in Westfield London but they didn't seem to have any of the food on the menu available (!!). First time I've been to this chain. The good bit was the Rhubarb soda with free...
NCHHORT . 2017-09-14
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Local: muy chula la decoración aunque todos los restaurantes de este C.C son similares. Calidad: hamburguesas ricas pero el tamaño...
esthercc2013 . 2017-09-05
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We were greeted and seated very quickly but it went downhill from there. We made our selections and I went to the counter to order. There were 4 diners queuing to order and two tills so I thought it would be swift but the staff...
damekaren . 2017-08-22
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Excellent service, great selection of burgers including chicken and the drinks menu is also good. If you go during the week, there is a special meal deal.
foodiescrumptious51 . 2017-08-19
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Had lunch here today and had to wait only 10 minutes for my food and the food was great! Chocolate milkshake highly recommended!
JamieRendle0411 . 2017-08-18
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Came here en route to World Athletics at London Stadium. Everywhere was understandably busy with long queues. However having got a table here, service was very slow because only 1 out of 4 tills was in operation (you order & pay in advance). When the...
647raym . 2017-08-16
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Gourmet Burger Kitchen (GBK) was started in London by New Zealanders Adam Wills, Greg Driscoll and Brandon Allen, in 2001. Now owned by Capricorn Ventures, most notable for operating Nando’s, there are 88 UK locations. I’ve never been to any until two days ago. I...
Feagz . 2017-08-01
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Been here before service was poor this time waitress bit grumpy, the food took a long time to come and was not hot a little cold as it felt like been sitting in kitchen for a long time before being served Chips were raw very...
Girishlondon . 2017-07-28
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I've been here a few times before but my most recent visit was last week. We always order the same burgers to take away. Always excellent and they are SO accommodating to all the changes that we make to the burgers. I wouldn't change anything...
2zara2 . 2017-07-25
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This is the best burgers ever. They also have skinny fries!! You can build a burger after your own preference
Krake L . 2017-07-04
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Never been before. Was late lunch/early dinner so it was quiet which was really nice. Food was really nice and so were the staff. Would visit again.
eve7125 . 2017-06-26
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Nice food, no issues with service or nothing and would go back but have had better. That I would choose another restaurant before this one. Although the Bacon Mayo that came with my fries was awesome.
dcweeman . 2017-06-23
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I visited this place on a Tuesday lunchtime, big, air conditioned and comfortable booths. Staff were friendly and hospitable, I ordered the halloumi bites starter, a classic 4oz, skinny fries and a 250ml glass of wine. My only criticism is the fried were far too...
Tyrell K . 2017-06-20
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We have been to GBK on Saturday 20th May. We had a pretty nice evening, the service was ok all the waitress were very nice with us, the environment was ok and the most important thing were the burgers, just amazing!!
gimmyv . 2017-05-21
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Can be hard to find a really good burger but look no further if you are around Shepherds Bush. This chain restaurant provides a tremendous quality range of burgers, some spicy, some stacked with onion rings others with cheese and bacon. Skinny fries are really...
Seacroft . 2017-05-12
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I love the variety of burgers and the skinny fries. there are free peanuts. Service is normally quite efficient. I gave it four stars as sometimes it takes a while for the staff to seat us down.
Yuval K . 2017-05-09
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Having watched QPR win an appetite had been built up with the singing and celebrating. The venue was busy as you would expect 6.30 on a Saturday however we were seated quickly. The service was quick, the burgers delicious and just what we needed. Something...
DEBBIE M . 2017-05-01
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Overall a positive experience. Located on the top floor of a massive shopping center. Decor is nice, lots of space. Some confusion with the table service, you do have to go and order at the till (Pay straight away), and they will bring the food...
Kirill S . 2017-04-30
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I would rate this restaurant as excellent burger food to eat because in the first place they have very healthy ingredients when it comes to a different variety of burger menu that is why we really love it especially their best selling and award winning...
AkoCNoypi . 2017-04-21
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If you work in Liverpool Street - this is your place to eat - reasonable price, great choice of delicious and fresh burgers, my friend is a vegan and he enjoyed Dippy Hippy. Highly Recommended
Tom J . 2017-04-04
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Lovely evening with really good burgers and fries. Nice staff, not too full or loud. The kitchen was clean.
marinab377 . 2017-03-20
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Been to various GBK's before, but never to one where the staff are unfriendly & disinterested to serve. Going up to order was fine but the server was neither friendly nor interested to serve/ the waitress when we got our meal was too eager to...
Neel431 . 2017-03-17
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1034 Opinions
A fun dancy pub! I ate their loaded fries and cauliflower. The cauliflower was very delicious. Fries were good, too! Recommend it for a night out.
35 Opinions
This place has a great atmosphere and the BBQ is very decent for London (only Bodeans is better). Staff was very friendly but restaurant always seems very quiet which is a shame. The BBQ pork sandwiches are amazing!
11 Opinions
La comida era deliciosa, tenía una variedad de platos y todo fue genial. Nuestro camarero fue muy servicial y atento, nada era demasiado problema. ¡Definitivamente regresaremos!