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3.7

Based on 3.168 opinions finded in 5 websites

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Nº 4627 in 7028 in City of London, Westminster

Nº 111 of 163 Other international cuisines in City of London, Westminster

CUSTOMERS TALK ABOUT DISHES WITH..paycheesecookedmeatfilletoldspinachmustsaladsirloinbeautifulchorizosteakssausageribeyechocolateribtendersteak

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Great steak house. Welcoming staff. Despite being very busy they find a time to surprised us with complimentary birthday plate.

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Stefan M . 2024-11-09

MORE AT TripAdvisor

Legacy set menu is a great choice if you want to try typical Argentinian dishes. They have also great choice of Argentinian wines. We will be back again.

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valeria c . 2024-11-09

MORE AT TripAdvisor

Amazing steak, but even better service by Veseline, who made the visit just so much better! I need to go to Bulgaria! Great value for money, lovely steak and sides, and great wine and cocktails to go alongside.

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Jack Keane . 2024-11-08

MORE AT Google

Very good steak house, great appetizers...skip the wagyu washed gin martini, nothing special. Overall nice dining experience.

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Todd Kilgore . 2024-11-06

MORE AT Google

Tuvimos una velada muy agradable en Gaucho. Cálida bienvenida y servicio de mesa encantador de Klaudia. Ella nos mostró los cortes de carne y explicó la diferencia entre ellos, que era un buen toque. Elegí el Churrasco de Lomo que estaba delicioso y perfectamente cocinado. Disfrutamos de los lados - patatas fritas y patatas delfines trufa. En general, una experiencia gastronómica encantadora, personal amable y acogedor y deliciosa comida. Definitivamente volveré.

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piranha . 2024-10-30

MORE AT TripAdvisor

Had a great time at Gaucho Piccadilly a few years back, so went to Gaucho again this time in London. A very different vibe, not as fancy as that at Piccadilly. Food was….not bad but also not my expected Gaucho standard. Service was good.

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Branco Luk . 2024-10-25

MORE AT Google

Food was lovely, but the service from our waiter was terrible throughout the entire evening.

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Lily . 2024-10-17

MORE AT Google

Simplemente horrible. Había diez en la fiesta. Pedir era lento, la comida aún más lento 90 minutos para conseguir un poco de pan y aceitunas. Cuando llegó la red, la lubina estaba dura y demasiado cocinada. Chips calientes. Chips de brócoli fríos. Otros principales fueron promedio. Nos dijeron que para fiestas de diez toman pedidos anticipados, pero esto no se mencionó en el momento de la reserva y la mesa anterior de ocho tuvo prioridad. Realmente risible, ya que no había más de 25 personas en todo el restaurante. El pesebre finalmente no nos cobró por los peces, pero ese no es el punto. Queríamos una buena comida y habría estado muy contento de pagar el precio completo. Cocinar filetes y pescado no es difícil. Realmente me lo pensaría dos veces sobre esta cadena e iría a otro lugar. £ 100 por un poco de vino con papas fritas y pescado enormemente sobre cocinado - ninguno de los cuales como. McDonald’s sería infinitamente mejor. Evitar

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David M . 2024-10-15

MORE AT TripAdvisor

Is so nice to come to the restaurant and be recognised by the manager. Magda thank you very much for the wonderful service today.

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anna lil . 2024-10-14

MORE AT Google

Excellent dinner and cocktails, however, the menu had a spiel about Net Zero. If you think that it makes customers enjoy your steaks more, then you are mistaken.

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Jo Bloggs . 2024-10-12

MORE AT Google

Tuve otro almuerzo muy agradable aquí recientemente y ahora he probado varios filetes. Es realmente bueno en general para la comida y el ambiente y el servicio, pero no voy a ir por el chimichuri marinado (preparación tradicional de carne argentina con ajo y perejil) de nuevo porque dominó completamente el sabor de la excelente carne. Pedí un corte especial hoy que era el ojo de costilla espiral. En el futuro me apegaré a los cortes regulares con salsa de pimienta en grano y papas fritas, por ejemplo. Que sea simple, básicamente.

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Sidji . 2024-10-09

MORE AT TripAdvisor

Gaucho is an excellent ‘work lunch’ spot with a £30 three-course lunch set menu that includes some ceviche, steak, and either semifreddo or pancakes. It’s not the best steakhouse around the area, but the prices are fair and relatively affordable for a quick business lunch. Their chorizo steak with chimichurri sauce is definitely my go-to option!

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Your Next Food Trip . 2024-09-28

MORE AT Google

Excellent food, cocktails & service.

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Ashish Naran . 2024-09-27

MORE AT Google

Had a good steak but were served flat Coke. Steak tartare was tiny and tasteless. Very bizarre considering it’s meant to be a decent restaurant.

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Stephen P . 2024-09-10

MORE AT Google

Another great visit at Gaucho Chancery Lane. Delicious food and attentive service. We will return soon to celebrate Xmas with family and friends.

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Victoria M . 2024-08-21

MORE AT TripAdvisor

We had a wonderful experience celebrating my birthday here. Big thank you to Carles for looking after us.

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Daria . 2024-08-07

MORE AT Google

Agatha was great! Awesome food too and fantastic wine

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. 2024-08-06

MORE AT OpenTable

Lovley atmosphere, with an amazing staff. Great conversation with the manager Kevin. He make us have an amazing experience. The Waiter Veselin very attentive with all table. Hight recommended

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anonymous . 2024-08-05

MORE AT TripAdvisor

Lovely as always, and the cheesecake on the house was amazing.

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SeanH . 2024-07-25

MORE AT OpenTable

Great as ever. Going back on Thursday too. A lovely lunch.

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SeanH . 2024-07-23

MORE AT OpenTable

Had the 3 course Legacy Menu for Gaucho’s 30th anniversary which was extremely good value for money and a variety of menu options. Service was attentive, and when we mentioned it was our wedding anniversary they brought out 2 glasses of Prosecco and a desert on a decorated plate with a Happy Anniversary message.

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Joanne H . 2024-07-22

MORE AT TripAdvisor

So glad the £30 for 3 courses offer has continued. More lunches booked in

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SeanH . 2024-07-15

MORE AT OpenTable

We had the best time with great food and great service from Michael. Thank you for the very good food and great evening!

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Nertila Katsorri . 2024-07-13

MORE AT Google

Service from Michael was amazing

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Mateo Construction . 2024-07-13

MORE AT Google

Not to repeat myself, but brilliant as always. First class all the way.

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SeanH . 2024-07-11

MORE AT OpenTable

Great as always. I can't wait to go again. Love it as always.

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SeanH . 2024-07-10

MORE AT OpenTable

This restaurant is one of the greatest culinary disappointments I have ever experienced. I ordered one of the most expensive cuts of meat, and it turned out to be one of the worst I’ve ever eaten, completely devoid of flavour. The tartare, besides being tiny and more suitable for an ant, was mostly made up of vegetables, and all this at an exorbitant price. The empanadas were the only decent thing, but paying £222.43 for two people and eating so poorly is outrageous. I should have suspected it when I saw how empty it was. If there were a word worse than disappointing, I would undoubtedly use it. I don’t know whether to laugh or cry after paying such high prices for such dreadful meat, especially considering that meat is supposed to be their speciality. Ironically, it seems to be the worst thing they offer. Don’t go, because this is a real horror movie: you’ll leave terrified by the bill and still hungry.

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Caroline . 2024-07-06

MORE AT Google

As always, a great lunch. Gaucho never lets you down. Looking forward to the next lunch there.

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SeanH . 2024-07-05

MORE AT OpenTable

Go to gaucho il like go to paradise. The food is amazing, i can eat there every day. Staff are amazing and atmosphere is fabulous.

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anonymous . 2024-07-04

MORE AT TripAdvisor

As always, a great lunch. Gaucho never lets you down. Looking forward to the next lunch there.

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SeanH . 2024-07-04

MORE AT OpenTable

As always, a great lunch. Gaucho never lets you down. Looking forward to the next lunch there.

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SeanH . 2024-07-01

MORE AT OpenTable

I recently went to Gaucho in Chancery Lane and had a great meal. From the moment I walked into the restaurant the staff were friendly and made me feel welcome. With the kitchen just behind my table it was really nice to hear the steaks being cooked and the noise of the kitchen (it wasn’t loud). The food presentation and taste were great and very flavourful and the peppercorn sauce was lovely. I would highly recommend paying it a visit with either a group of people or just yourself.

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Magicman London . 2024-06-06

MORE AT TripAdvisor

Celebrated my birthday lunch at Gaucho Chancery Lane with my fiance - food was impeccable as always and service was fantastic. Renato was an awesome host and we enjoyed our chat. Atmosphere was great, we chose the early lunch service so it was nice and relaxed. Amazing as always - will be back very soon!

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Ajay Singh . 2024-06-06

MORE AT Google

Like always Gaucho did not disappoint me. Great food, huge variety of Argentinian malbecs and friendly staff. They also have Happy Hours promotion!

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Victoria M . 2024-05-31

MORE AT TripAdvisor

Amazing dinner. We went for dinner on the 29th of May and was fabulous evening. Starting from the greatness at the door by the young reception and the lady manager, continues to the excellent service and the suggestion of the wine was the perfect pairingsof the night. Is always a pleasure to back to Gaucho and the quality of the food is come another planet.

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anonymous . 2024-05-31

MORE AT TripAdvisor

We had the bottomless beef and wine lunch deal. Really good. A little slow to start but quickly picked up and by the end we couldn’t eat any more

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RStrat . 2024-05-24

MORE AT OpenTable

It was a great dinner with delicious food. The steak was the best steak I have eaten! Service was great!

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. 2024-05-23

MORE AT OpenTable

Excellent cuts, especially the Picanha, and impeccable service by our waiter Renato - he has customer care in his DNA!

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Eurydice . 2024-05-17

MORE AT OpenTable

Food was delicious but we had to wait a long time for food after ordering.

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Farmsville . 2024-05-16

MORE AT OpenTable

Klaudia was our table host, she was brilliant, took her time explaining eat cut of meat for us and recommended her favourite to us. She even surprised me with a happy birthday dessert. Honestly klaudia made feel so special. I would definitely come back again. Xx

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Peggy Yang . 2024-05-15

MORE AT Google

At Gaucho, they make every moment count. From the friendly welcome by Karmen to the amazing cocktails by Vlad, they made my friend's birthday feel extra special. It's not just a meal; it's an experience filled with warmth and care. Combine that with the mouthwatering steaks that melt in your mouth and the exclusive wine selection you won't find anywhere else, every bite and sip is a testament to culinary excellence. Gaucho knows how to make you feel like a VIP, and that's why it's my top pick for memorable celebrations. You'll leave with a smile on your face and it's an experience you'll treasure forever.

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emmanouela t . 2024-05-13

MORE AT TripAdvisor

The food was good, I had the scallops and a ribeye steak, but the atmosphere was very muted for a Saturday night. Also, the food plus 2 glasses of wine came to over £100 (just for me), which seems a little bit steep.

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Benjamin Harvey . 2024-04-26

MORE AT Google

Main courses took over 2.5 hours to come and some of the food was cold :( severs tried their best

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. 2024-04-25

MORE AT OpenTable

High end surroundings but the experience was let down by slow service and luke warm food

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HonestJohn . 2024-04-25

MORE AT OpenTable

Great food but service was poor. Several side plates didn’t arrive and after requesting them 3 times we gave up. I ordered a large steak but it was identical to the smaller steaks the group ordered. Waited an age for payment machine to be brought. It was busy but staff were largely just pottering around and not in any hurry to do anything. Such a shame as I usually visit at lunch when the service is always exceptional

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. 2024-04-25

MORE AT OpenTable

Great, as always. Amazing food and excellent service

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SeanH . 2024-04-24

MORE AT OpenTable

As per usual, gaucho is absolutely great! Never been to this one, but it’s very intimate with great staff! Thank you for another wonderful experience

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Xenia B . 2024-04-20

MORE AT Google

Visited the restaurant to celebrate my sister’s birthday and we enjoyed the experience immensely. Our waiter (Renato) was very attentive while being professional and friendly. (Until he had to leave. But he handed us off to his colleague who continued his great service.) He showed us all the different cuts and patiently explained the differences, and had everything cooked just as we wanted them. He also gave us some complimentary fizz to toast the occasion. We had the Gaucho selection platter that had all four of the main steaks, and a selection of sides, sauces and toppings. Everything was delicious and perfectly cooked. Unfortunately we weren’t fans of the options on the dessert menu but my sister was given a complimentary cheesecake to celebrate her birthday. We got to the restaurant around 4pm on Wednesday afternoon, so there wasn’t much atmosphere and only a couple of other tables filled. There were only three in our party but we created our own atmosphere. My sister enjoyed her meal and her day, so win win. Thank you Gaucho Chancery Lane for making a 60th Birthday celebration memorable.

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L King . 2024-04-18

MORE AT Google

Ambiance feutrée. Service de qualité. Les mets sont excellents, que ce soit avec ou sans viande. Parfait pour un repas après une comédie musicale dans le quartier voisin en s’éloignant des restos bondés

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Stay01325530198 . 2024-04-07

MORE AT TripAdvisor

Service wasn't great. Steak is sub par. Decent wine selection though working thru didn't have what we wanted

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André-Pierre du Plessis . 2024-04-06

MORE AT Google

Absolutely amazing service from carles . The burger was delicious, the empanadas was good. I appreciate very much my dinner. I really recommend this place.

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D Kb . 2024-04-04

MORE AT Google

Superb. In an area awash with wonderful dining options, this elegant restaurant stands out. It's about meat - grilled steaks in the main - so if that's your thing, a visit to Gaucho, Chancery Lane, will be memorable and in a very good way. A colleague and I popped in here last week with no reservation. We received a very warm welcome form the hostess who found us a lovely table and we were served by a very competent, patient and attentive waitress. We needed some help with the menu - there are lots of steak options, so the waitress arrived with a large slate of the cuts of meat to help us understand all that was available. Clever. And its not often you're served your meal by a final-year Neuroscience student. The hostess and our waitress, Carmen, are proof that your front line is your bottom line in the hospitality business. Wine was great too - a Malbec I think, in keeping with the steaks. The dining room is lovely, elegant and very relaxing, there is sufficient space between the tables to afford privacy - often a criticism and you can see the chefs work their magic. There is a private dining room id you so wish too. The toilets are immaculate. Unless you have a stretchy credit card, this place will be a special occasion rather than a weekly drop-in. But it is now on my hit list if I particularly want to impress someone! Than you to all who made an otherwise tough business dinner so enjoyable.

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Liege-Bastogne-Liege . 2024-04-01

MORE AT TripAdvisor

Great evening, food was great and the staff friendly and welcoming. We combined dinner with the Masterclass session, which we’d recommend.

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StuartL . 2024-03-25

MORE AT OpenTable

Amazing time celebrating a graduation. The food was delicious and the service was fantastic!

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. 2024-03-23

MORE AT OpenTable

Great value for money, we especially enjoyed the Churrasco de lomo steak with the smooth Eggo cabernet Franc. We also didn't know that vegan brownie can be that good. Top notch service, definitely recommend!

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. 2024-03-23

MORE AT OpenTable

Great Argentinian grills. Place is beautiful Service is great.

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Jeffrey Atwine . 2024-03-22

MORE AT Google

Usually normal. But don’t make a mistake. If you see a big company inside, don’t enter :))) staff will forget about you. My experience is spent more than 30 minutes to wait opportunity to pay… two times more than enough for this place… unfortunately.

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Ivan Alekseev . 2024-03-21

MORE AT Google

Great food and service as always. Looking forward to the next visit already.

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SeanH . 2024-03-15

MORE AT OpenTable

Disappointed with the pre theatre meal. The sirloin steak was small, sinewy and fatty. Not a pleasant experience overall. Shame as the waiter was very pleasant.

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. 2024-03-08

MORE AT OpenTable

Absolutely amazing service from Karmen. Made the dining experience 11 out of 10. Thank you!

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Andreas Michli . 2024-03-07

MORE AT Google

We were welcomed and hosted so well. Our waitress, Karmen, was super attentive, polite and engaging. We had a really productive business lunch and the service complimented it perfectly.

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Lucinda . 2024-03-07

MORE AT Google

First time customer… Food was excellent as was the service provided by our proffesional waitress Karmen. I ordered a 400g Ribeye with half a lobster on the side, it’s was delicious and up to the standards that I have heard about Gaucho

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Ashley B . 2024-03-07

MORE AT TripAdvisor

Outstanding food and drink, and we were very impressed with Karmen’s excellent and attentive service. We will be coming back very soon!

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Trek60190816328 . 2024-03-07

MORE AT TripAdvisor

First time at Gaucho but we will be back soon! Friendly staff and amazing food. Michael, our table host, made our visit memorable!

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Marta F . 2024-03-03

MORE AT TripAdvisor

We loved our visit! Food was delicious and service provided by Karmen was outstanding! Will be back

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. 2024-03-02

MORE AT OpenTable

We were the only couple in the restaurant for lunch, so service was very attentive! Food was usual excellent Gaucho standard. Only complaint was the main arrived literally five mins after we had finished our starter, could have done with a little more time in between

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EmmaK . 2024-03-02

MORE AT OpenTable

With my family walking near CHancery Lane, I wanted to eat some good meat. Searching on the internet we came across this restaurant called Gaucho. It was like an epiphany, we ate not well but great and the quality of the food was excellent. We had some starters and then a steak each. "I would eat as much as I wanted The service was impeccable and I was surprised by the attention of the waiters in following the various tables despite being a little busy. Managers always present on the floor and very friendly in making sure everything was going as we wanted. At the end they offered us cheesecake, for our little one since it was also his birthday. Super recommended.

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Steakflying . 2024-02-29

MORE AT TripAdvisor

Gaucho was recommended to us by concierge in our hotel. It was great joice. Table host presented beef board and made wine recommendation. Very attentive but not pushy service. We will visit Gaucho Chancery Lane on our next trip to London.

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Isabella N . 2024-02-29

MORE AT TripAdvisor

I went to gauchos today and the service was amazing, food was delicious and staff were very attentive. Will definitely recommend and will be back soon!

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Wilma Moura . 2024-02-29

MORE AT Google

Amazing,food and service.This is my second time dining in I would definitely recommend. As I'm big fan of steaks kudos for the Churasco de Lomo just yummy. Very warm welcome from the reception and the manager Magda. And bravo for our waiter Carles really friendly and polite person and recommending a a nice bottle of wine Alpasion giving us the whole story behind the footprints. Definitely coming back

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DianaW . 2024-02-28

MORE AT OpenTable

At Gaucho, every aspect of our dining experience surpassed expectations. From the attentive service to the mouthwatering dishes, each bite was a delight. Their signature steaks were cooked to perfection, complemented by flavorful sides. A culinary gem not to be missed.

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Emmanouela Terziu . 2024-02-27

MORE AT Google

Great place to have an Argentinian steak. They have great selection of empanadas and Argentinian wine. Very friendly staff. They brought complimentary dessert for birthday of my friends. Thank you!

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Miguel K . 2024-02-27

MORE AT TripAdvisor

Went with my girlfriend a few days ago and it wad brilliant. Food is amazing and so was the service. Would 100% recommend!

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Bribri Cho . 2024-02-27

MORE AT Google

All was good except the chips, which were too hard

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AlanS . 2024-02-23

MORE AT OpenTable

I work for a Criminal Law firm in the area. I made an order during a large scale project on the 16 Feb (Order #8569) the food was perfect! Vegetables came in a rectangular box as per the photo… the burger was amazing. So I recommended a friend try it the next day… 17 Feb (Order #2376) the burger was amazing but the veg came in a tiny square box. We both thought it was a joke. See photo. I want to buy it again… but I want to be sure I’ll get the correct portion of vegetables. The combination is amazing and I recommend it to anyone. Can a manager respond to this review?

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The One . 2024-02-22

MORE AT Google

The service we received we very average for the price point of the restaurant and we waited a long time to order our food and the waiter seemed a bit disinterested. The steak and burgers were lovely. However, the mac cheese had zero flavour, we tried to perk it up with some salt and pepper but it was bland and disappointing. We then had issues paying as there was a problem with the card machine. Overall, it was ok but not the usual level of service and food we expect from Gaucho.

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April . 2024-02-19

MORE AT OpenTable

The food was delicious and our server, Renaldo, was personable and efficient. He took time to make sure we were enjoying ourselves & the food was prepared to our liking. We plan on returning next time we are in London.

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noelles . 2024-02-17

MORE AT OpenTable

What an amazing time we had at this gorgeous restaurant. Thank you to everyone at Gaucho Chancery Lane for looking after us so well especially Agata. We had an extra special lovely, luscious, leisurely lunch and can’t wait to visit again.

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ClaireOConnor59 . 2024-02-16

MORE AT TripAdvisor

As a former Gaucho employee at a different location, frankly i was extremely disappointed! The server forgot essential condiments to our table like salt and pepper, and he was more concerned he couldn't find his sparkly pen than taking our order. I asked him twice for water before actually receiving it. We ordered a fillet steak and a wagyu burger and they turned up with a classic burger. They offered to change it but by then we just wanted our food. The chips were cold and clumped with seasoning on the top chips and nothing below, it really seemed as if no effort went into them. The steak was overcooked and very tough. The bread and starters were lovely! We had to wait 10 minutes to get our coats and bags at the end, really ruined our valentines day as i thought that this Gaucho would be to the standard of their other locations.

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Caitlin H . 2024-02-15

MORE AT TripAdvisor

The best seabass i have had in a while, we were given nice desserts as birthday treats which was nice. Everything was amazing, i highly recommend.

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Mumbi Kimuisi . 2024-02-15

MORE AT Google

Great as always. Lovely food and looking forward to my next time.

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SeanH . 2024-02-15

MORE AT OpenTable

Waiting time 90’. Special cuts were so so

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Giang Do . 2024-02-14

MORE AT Google

It was our first visit to the Chancery Lane Gaucho, we have used other Gauchos for many years, we found this restaurant to be the best, we had the chateaubriand steak ( 450 grams ) to share with various sides, it was absolutely delicious, cooked to perfection, the waitress helped us pick a reasonably priced bottle of wine which went really well with the food, the staff could not have been more helpful, we will certainly return soon

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. 2024-02-13

MORE AT OpenTable

The food was great, but the service was disappointing. No refills of drinks, no asking if everything was fine, not clearing for over 20 minutes after we finished until we asked, despite the restaurant being empty.

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Cemre C . 2024-02-10

MORE AT Google

Specialty of steaks but fairly disappointing food. Ambience and staff very good.

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David . 2024-02-08

MORE AT OpenTable

We had a great table, great service and a great time overall. Perfect

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JohnB . 2024-02-08

MORE AT OpenTable

So expensive now, £37 for basic Rib eye and chips. Might be a while before I go again.

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Simon North . 2024-02-08

MORE AT Google

Terrific Argentinian steaks and great service with a spot on wine recommendation

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. 2024-02-06

MORE AT OpenTable

Wonderful experience at Gaucho. Setting is lovely and the food was very tasty. Also Renato our waiter was incredibly helpful with recommending us which steak cuts, and all round was extremely friendly and provided excellent service. 5/5 would recommend everytime! Thank you

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85andys . 2024-02-03

MORE AT TripAdvisor

Good meal. Very quiet but staff were focused and engaged. Food was well cooked.

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Barry . 2024-01-29

MORE AT OpenTable

We were booked at a different Gaucho, but the restaurant was closed last minute and Gaucho Chancery Lane were able to fit us in. What a lovely place! Food was beautiful, staff were very accommodating and service from Michael was brilliant.

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ge0phillips . 2024-01-24

MORE AT TripAdvisor

Amazing experience, with nice food and complimentary dessent for my birthday. Manager absolutely amazing and veri attentive. High quality of service

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Steakflying . 2024-01-20

MORE AT TripAdvisor

We had dinner here and it was a nice experience. Very welcoming environment and very friendly staff. Very tasty food, but the lomo churrasco was very succulent. The highlight after dinner? The panna cotta!! Delicious😋 I will definitely come back.

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Poline Marie . 2024-01-20

MORE AT Google

Absolutely divine food! Warm and welcoming hospitality. Our server Michael was extremely attentive, even going the extra mile for my daughters birthday dessert. Sensational evening in a stunning venue. Definitely a firm favourite.

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Major . 2024-01-20

MORE AT OpenTable

Great food and service as always. Looking forward to the next visit already.

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SeanH . 2024-01-18

MORE AT OpenTable

The food is a disaster. The service was 👎 bad !!!

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Lital Lax . 2024-01-16

MORE AT Google

Great food and friendly staff..worth a visit...amazing steaks..

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Lord.S Turner . 2024-01-13

MORE AT Google

Great dinner. Good food and thank Micheal to take care of us in a so nice way. We enjoyed all the moments of our stay

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86gianlucae . 2024-01-13

MORE AT TripAdvisor

As always a great spot for meat lovers. The food was exceptional and so was the service.

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Peter Louw . 2024-01-07

MORE AT Google

Had a great dinner at Gaucho Chancery. Although we weren’t able to make a reservation through Google, the Gaucho’s website said there was a free table. The food was great, the restaurant was a bit cold due too the airconditioning.

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MichaelB . 2024-01-06

MORE AT OpenTable

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I walked into the lobby and two concierge were talking and watched me enter look around and then one very slowly grab my bag and moved it 2 m to the wall and pointed to reception I walked to reception the young women was polite but gave me the wrong check in details to complete and had copied my passport to another persons (an American) after I completed it I asked her again about it and only then did she realise the name didn’t match the passport or my booking After much discussion and she was very apologetic I got my room key I walked back over to my bag grab it and walked across the lobby - the 2 men watched me then I asked where is the lift and they pointed to another door the other way Well what about done help ? None offered they continued their conversation - I struggled to the door got thru it and into the lift - I arrive at the 6th floor - looking for my room another staff member was there and pointed to a small set of stairs telling me you are down there - again no help so with my suitcase I struggled to my room The hall way was old and outdated - apparently they are renovating it but not yet The room however large and pleasant everything new - my room looked out onto a whole lot of offices and they could all see in my room - there was no sheer curtain so either you had to have the curtains drawn or everyone could see you ….seriously get some sheer curtains ! I went to have a cup of tea and both the cups and kettle were dirty - I actually took my cup of tea downstairs to show receptionist it’s was that bad On my return they had replaced both the kettle and the cups - thank goodness No mini bar and no conditioner - so after having a shower and washing my hair my hair looked like I had just got out of bed ! Seriously This is not a cheap hotel but I was far from impressed - even low cost hotels help people with their bags and offer service and are polite I felt that there was no warmth or service culture in this hotel - no one seamed to care or offer any service to the customers I didn’t have breakfast so can’t tell you anything about that - good news is that with a bit of training and some enthusiasm this could be a good hotel ….a few changes could make a big difference As a solo female traveller it felt quite uncomfortable and a little unsafe and I simply didn’t feel welcome REVIEWED after reading response I am not sure what footage you were watching but it was not me ! I did not get any help with my bags on my way into hotel and only got answered by staff after I asked for help ! Point being here is that you could address the concerns and take action OR sadly as you have done take aim at the constructive review - your response states more about the hotel which is clearly lacking service and responsibility for it

restaurant_img
3.6

14 Opinions

location-icon867-869 High Road
Other international cuisines
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Da Lick está situado frente al banco de Barclay y en el parque de coche del antiguo Sainsbury. No llevar o comer en y sirven el mejor pescado de vapor (lubina) por 10 libras, y se sirve con ocra y calabaza. Este plato suele durar mí algunas comidas y viene con una pequeña ensalada de arroz. Siempre me llamar con antelación para los platos de pescado como este plato se tarda 30 minutos para cocinar. Sin duda merece la pena una visita para probar este o más platos típicos del Caribe en el menú.

restaurant_img
3.6

1018 Opinions

location-icon203 - 206 Piccadilly
Other international cuisines
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Great location. Okay food, great service.

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3.8

3206 Opinions

location-icon17 Frith Street
Other international cuisines
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This is literally my partner and I's favourite restaurant in Central London. Fantastic food, service and vibe, and like nowhere else we've been. Just seen it's closing though? Devastated. :(

restaurant_img
3.6

3009 Opinions

location-icon5 Finsbury Avenue
Other international cuisines
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The food, drink and service was good, but the prices disproportionate Be prepared to pay a lot for a small meal. E.g £5.50 for a bottle of water £44 for the cheapest bottle of wine £6.50 for a small bowl of fries on the side. Enjoyed the atmosphere and the meal.