Gastrono-me in St Edmundsbury

Came to lunch at BSE branch last week. 3 in party. Waitress asked me, have l any allergies ! Yes l replied, l have an egg intolerance, l was thinking this is a good start. Ordered Gastrono-me's Burger and fries, specifically saying no egg either in on or the bun. Arriving 15 minutes later with egg in the burger ! Sorry, unable to eat as has egg in the bun. Taken away but fries remained. 15 minutes later burger returned with no egg ! Fries were cold. They took the fries away to be heated up! Never to be seen again, no one was chasing or concerned ! I did get offered a free drink as one particularly member of staff. Could see what was happening. Declined as already had a drink. Had the fries taken off the bill ! Wow. Poor service really.

The dinner was amazing, our waiter Leo was so kind and patient, absolutely made our evening. I would definitely recommend to anyone, we will coming back soon.

Lovely place to eat; good service but the dish that we both ordered was basically lots of potatoes on bread with peppers and a mildly spicy sauce. (Gastrono-Me-Hash) Very difficult to spot the chorizo. Judging by the dishes being served on other tables we clearly ordered the wrong thing. Don’t be put off as the restaurant is clearly popular judging by how busy it was.

Seems to have gone really downhill unfortunately. Food took a while, even though place was empty. Cold, fairly tasteless when it did arrive and also small portions (no fries with the burgers for instance) for a high cost. You wouldnt mind the price if the food was up to par or the portions were decent sized. Also a bit annoying that it lumps two service charges on the bill when you try and pay by the QR code. Ended up paying £30 for a halloumi wrap and a drink. Unfortunate as this place used to be great, but wish we’d have read the recent reviews and we wouldn’t have bothered as they all say the same thing. Gone downhill completely.

Came for brunch and thought we'd try the breakfast burrito, but was a bit bland & found the combination kind of odd, might be more of a personal preference, but it certainly didn't live up to expectations. Might benefit from more seasoning because Mexican food is renowned for it's distinct flavour but this unfortunately was lacking. An oddly long waiting time too, considering that the restaurant was almost empty. Service could have been a bit better, as we felt a bit like the waiter wanted to rush away despite the fact the restaurant was not busy at all. I would like to give other menu options a try, because the bagel selection sounds nice, but in terms of the burrito I personally wouldn't recommend.

Average experience, I ordered the breakfast burrito with chorizo which was a good size, however there was no sauce or seasoning which made it almost a chore to eat and the chorizo was great. Also could have been hotter. And the food was a little slow considering there was only 2 other tables. It was also quite expensive for what it was.

Always been recommended this place and it didn't disappoint. Catered well for kids and delivered amazing food throughout. We skipped to mains and sides which were very generous portions. Desserts were nice too. Massive piece of sticky toffee pudding and Sundaes delivering smiles and full stomachs

Good food, great vibe. Food was well priced and the service was polite and quick.

First time visiting, and can't wait to go again. Lovely location, food and staff. Would definitely recommend.

Really, really disappointing. We ordered what are their 'Signature' brunch dishes the DELUXE Ultimate Breakfast and Salmon Bagels at £15.95 each. After 35 minutes wait (and the place was only 25% full) the bagels turned up absolutely stone cold. The bagels themselves were stale. The ingredients within absolutely inedible. We had to leave the food. I still paid the bill which included 12.5% service charge which I did not have removed as the serving staff at the front end were very nice so no complaints there but the food was truly unacceptably AWFUL.

The food here is top it's great tasting the price is OK, the worst part is that you have to pay for your main in to parts the item and then the fries they should in the main cost .... Service when the girls are there it's great, but the male there I think a manager, we asked him for stuff and he went out for a smoke and we had to ask one of the other girls for the items ... Other then that great place

Went for breakfast. Despite there only being two other tables in the whole restaurant it took 50 minutes to get served a breakfast. No apologies, plate just shoved in my face and the food was stone cold! How could it be cold when it took so long to come out! Definitely do not recommend and will not be going back.

Cozy decor and good food, friendly staff.

Slow service even when it's quiet, others got their food despite arriving after us and finished their food and paid before we got our food..

Visited here on Sunday with my two friends. We had a dreadful experience, the restaurant wasn’t very busy (our table was booked at 2.15pm), and our food took 55 minutes to arrive! When our food did eventually arrive, the waitress just dumped the plates down and walked away without even apologising for the wait. Unfortunately, my friend’s meal (which she has had several times there previously) was unsatisfactory, the lettuce was brown and wilted and the potatoes were cold and hard. As you can imagine we were all extremely disappointed. When the waitress asked how our meal was, we explained the above. She didn’t really say much so we asked to speak with the manager, to begin with she said there wasn’t anyone available, then changed her mind when we insisted on it. The manageress came out and I have to say her attitude was appalling. She disputed our wait time and had to go and check what time the food ticket was given to the chef, turns out the original person who took our order forgot to pass it onto the chef, hence why our food took so long. I found the manageress to be argumentative and rude, it was obvious the restaurant was at fault, and she just wouldn’t accept it. The manageress spoke to all three of my friends in an unacceptable manner. Eventually and reluctantly, she confirmed that she would take my friends meal off the bill and drinks. There were lots of staff floating about doing nothing in the restaurant although she did mention that the kitchen staff were short due to staff people sick. If you are unable to provide a good service and good food, then don’t open the restaurant and disappoint paying customers! A rare meal with two of my friends turned out to be a huge disappointment. Won’t be returning.

Good burgers and drinks. Vietnamese fries sound like they shouldn't work but are so addictive and would get 11/10 !!

Nice atmosphere and amazing food. Down side is it took 5 minutes to seat us (with a reservation), 20 minutes before taking our order and 40 minutes before it arrived. The servers were polite and they seemed to be well-staff, but they automatically add a 12.5% service charge/ Tip to you bill, which we didn't want to pay given it took so long for food.

The atmosphere at this restaurant was brilliant, and the service is very good and the food was absolutely spot on and would definitely recommend this place.

Spacious area for prams/wheelchairs once you have negotiated the 5 steps up to the restaurant area immediately upon entry. Easy access toilet available. Service was helpful but Buddah bowl was mediocre. Breakfasts, brunch and lunch menu served during certain times. Children’s menu available.

We were the only people on there. If you don’t like egg do not go for breakfast. They refused to ask the kitchen to not put an egg in my bagel. Pancakes were hard and stale. Waitress didn’t ask once his the food was even seeing we hadn’t eaten 80% of the food

We went for a salmon and kebab brunch, but we were a bit surprised by the dishes. I don't eat rolls, I don't eat thick egg omelettes, but yes, I found something like this. I thought I'd get fish with salad because I don't like fries. And here there was an omelette. I absolutely did not like my dish. The waiting time after ordering was quite long, and there were maybe 2-3 customers in the entire large room. This amazes me - how long do you have to wait for a meal when the room is full? next time I probably won't risk a meal in this restaurant, because in my opinion it was not described precisely enough in the menu.

Awful experience, lost our order, waited over an hour for breakfast, no discount offered or free drinks as an apology. Would not recommend to anyone.

We booked for brunch and out of 5 meals 2 were very poor. The bagels weren’t toasted and the huge slab of cream cheese was tasteless. Not recommended.

Food took an hour to arrive and was seriously poor. Could not finish. Service was lovely but will never return.

Wow. Friendly and lovely staff, welcomed in. The place has a lovely atmosphere and a GREAT playlist! Food is incredible, portions are huge. We'd recommend the sharing tortilla chips, the korrito, the gastronome burger and the house fries. What a beautiful place to spend an evening.

Popped in for brunch on a Monday....We had the "Builders" breakfast, I think it was called, which was very good, but we saw many other great looking dishes coming out while we were there, too....Coffee and tea, were also very good. Ambience was pleasant enough, and service was fine....Personally, I don't agree with the discretionary "Tip" of 12.5% being added automatically, but maybe that's just me being old fashioned! Overall, we enjoyed the experience, and would definitely dine there again, next time we visit Bury St.Edmunds....Would like to try the scrambled egg & bacon on toast next time....It looked great! 👍

one of my favorite brunch spots!

I went for a dinner here and was not very impressed with the portion sizes. I had the chicken souvlaki and it arrived presented as one giant wrap with the salad and chips inside the pita bread wrap, it was really difficult to eat like this so I ended up taking it apart. There were four small pieces of chicken and about ten chips. It cost me £15 and I didn’t feel this was good value for money. I would not go back and would not recommend. I felt ripped off quite frankly.

I am coming for the first time. The breakfast and ambiance were nice, but I cannot say the same for the staff. I asked for mustard and mayonnaise, she brought mustard but she did not bring mayonnaise and put mustard very hard on the table. The staff was very rude and incompetent. If there is something you didn't eat for breakfast and you want to change it, they charge extra money. When I wanted to change my egg, the staff did not tell me about it, I saw it at the cash register. I don't think I will come again.

Food - fantastic, filling and tasty, a little pricey though. Atmosphere - good buzz, music was a little loud, windows were wide open which made it refreshing in the first summer weather of the year. Service - lacking, we weren't see for almost 30 mins after our food and contemplated getting dessert elsewhere. Our server didn't want to be there or make our experience stellar. Others - the pay at table system is a joke, an additional charge of £1.19 for us to be able to save staff time by paying online is ludicrous. There was a service charge of 12.5% added on which we had to request to remove. The service we received was not worth a tip, and was embarrassing to have to ask to remove. A staff tip is optional, and 12.5% is more than the 10% I would normally give anyway for adequate service.

The restaurant advertises on just eat, however they apparently don't know this (menu attached in the photos) and 45 minutes after placing your order it gets cancelled irrespective of accepting the order. They have refused to refund the money and claim it's not their problem, didn't even offer to contact just eat to get it resolved. Absolutely shocking that a business doesn't know where it's advertising and letting customers down repeatedly.

Brunch menu was good, breakfast bagel was awesome

Lovely service but very slow. Food disapointing. Ordered food marked spicy. This was an understatement and not particularly nice

A lovely large meal which arrived in good time. Delicious and tasty.

Fantastic service and atmosphere. Food although menu limited. There was oriental flavours that were amazing. Highly recommend.

We had a hen party at gastronomy with karaoke, and had an absolutely awesome time , Jess helped us plan, and on the night Maddie over saw everything and made a great night even better ,thank you the gastronomy team , we would definitely recommend

Booked the diva and dine for a hen do it was really good had a private room with plenty of space. Jess has been really helpful right from the start and maddy was really helpful on the night all the staff were really friendly especially with such a big group. We all had a fab time I would highly recommend

Great menu which encouraged me to try something new as each dish was explained well. Nice size portions for the price band 👌

Myself and my husband had the builders breakfast. My husband always finishes cooked breakfast when we eat out but this beat him 😃 it was delicious. Food was hot, came out quickly and service was great. Will definitely return.

Had to wait about 30 mins for food to arrive once it had arrived I was disappointed as had ordered the £15 'Return of the Mac' which was a fairly small portion and was very watery. Also had a £10 service charge applied to our bill (which also took about 30 minutes to arrive) seems unnecessary considering food is overpriced to begin with. Wouldn't go again

My partner and I came to Gastronome with some friends. The service was not with a smile and when they were bringing all the meals out, they asked us if we had everything and they had forgotten my partners meal. The waitress said she would sort it. At this point, I think she completely forgot about us as she didn't ask how our meals were or asked if we needed more drinks. A different waitress came over asking about the missing meal and we said, well everyone is finished now so don't worry about it, as our original waitress didn't bother to give us an update, despite saying she would sort it. I gave my partner half my mac n cheese which had no salt, pepper or any form of seasoning. Our original waitress provided us with the bill and said "sorry for the mistake" but added a £21 service fee which we asked to be removed, given the missing meal and lack of service. I give it a 5 for atmosphere as the company we were with was great and the establishment itself was clean and busy, but I won't be going back.

Great service, tasty food. Would come again! Best restaurant for vegan food!

Great place for dinner on a Saturday night. The cheese burger taco was brilliant with the lava fries. Great atmosphere and great service.

Excellent breakfast options, really definitely. Great service and lively atmosphere. Recommended.

Long wait for pretty average, getting cold food

Great cafe for breakfast Food was good

This was my second visit to Gastrono-me. My first wasn’t the best (Cambridge) but this time around I was pleasantly surprised by the quality of food and price (Bury) portions were huge so order sparingly.

Been here several times. Food is always unreal. The Nacho burger is by far the best burger I’ve ever had! The banana bread is amazing. Couldn’t rate this place enough

Disappointing!! Cold Food, as stated by the manager, apparently “chips and chicken aren’t served hot in a wrap ? “ extremely rude management who needs to learn some customer service and manners!

Came for a late Sunday brunch. Got a nice seat in the window, service was great. Annie who served us was great. Another server holly we over heard dealing with a very difficult customer who was incredibly rude, uncoperative and aggresive. She dealt with the whole situation so well and the customer service was impeccable. Definitely recommend.

We always have a good experience at Gastronome. The menu and the quality of the food is great and the staff are very friendly, polite and helpful. Today they dealt with an abusive and aggressive customer and the staff were professional and calm in an upsetting situation. We highly recommend this restaurant

We were in a doubt although finally we thought that only because of the name of the restaurante it was worth trying it. The food was good and tasty, but the service was awful and slow. We will not be back, especially for that reason, but mainly because of an strange incident: one of the waiters was sniffing the cream he was putting on top of a milk-shake. We rejected it. Nevertheless, we could see that instead of flushing it into a sink, the waiter took it to another table. Utterly disgusting.

Gastrono-me hash and return of the MAC.

We've only ever eaten breakfast and brunch here, but it's our go-to place when we visit Bury. Lovely situation on the hill down to the park, staff are always excellent, and the food is *chef kiss*.

Have been going here since it was a small deli. Good food and their new restaurant is spacious and well decorated. The service was usually good but can get very busy so you might have to wait. A good place for food in Bury St Edmunds.

We booked a table , arrived and waited 20 minutes to be served. Then waited 40 minutes for our food the waitress who was serving us was rude and seemed to not care . After the 40 minutes wait she came over and said our order was not put through and seemed too not care that she didn’t put our order through and came a cross angry . We ended up leaving after waiting for one hour to be served and for our food . Overall horrible experience and waisted our day I do not recommend .

Overpriced & underwhelming. Nice surroundings. Very slow service even though it was quiet. Scrambled egg ‘Kevin’ was good but pancakes and bacon overcooked & very tough. Nobody asked us how the food was. 12.5% service charge added as standard so you have to have that slightly awkward conversation with the wait staff. Misses the mark.

Never been before, won't be going back. Fairly quiet lunch time, not a massive wait for food, but long enough. Drinks delivered to table by waitress holding the glasses round the rim, this was the first warning sign. we weren't told about the festive menu which looked better than the standard menu offerings. I ordered a Korean beef burrito, my wife a halloumi souvlaki wrap and some cheesy fries to share. The food came out cold, the cheese sauce on the undercooked fries had split and was just a pool of runny fat and water with a handful of lukewarm half cooked chopped bacon on top, the 'molten lava' experience promised on the menu was somewhat lacking, menu also states it has pico and spring onions on top, ours had some badly cut tomato with a little red onion seemingly completely separate from the tomato, which is definitely not pico de Gallo, the spring onions were just missing. For the price tag, the burrito, even if it had been hot, certainly wasn't worth the money, the portion size was simply terrible, for £14 it was seriously underwhelming, Fries in the wrap were also under cooked, still slightly hard in the middle, the whole meal was just unappetising and rather tired in presentation and quality, really had expected better. Told the waitress who offered to replace the food, but I explained that if that's what the kitchen are happy to send out first time round, I really wasn't interested. She was friendly, apologetic and dealt with it well, other than that, Disappointing all round.

Horrible food, plastic and ultra processed.

Friendly and polite staff lovely food!. X

Had lunch here whilst Xmas shopping, very good food, especially the mac and cheese and souvlaki.

Good food , nice staff. Will be returning

Stunning food, really really delicious. Great presentation. So many flavours. Drinks a little pricey (soft drinks meaning) but its a minor really. Had Pain Perdu and hash browns, which were stunning!

Quiet Wednesday night only a couple of tables being used but the food was quick and the hostess helped our party choose food. Carefully explained Coeliac options as we had special dietary requirements. The Bao buns (Prawn) are properly good. The burgers were overcooked. I like mine just done and juicy. If they're quality burgers don't cremate them...!!! Pasta was also top notch.

We had a really great lunch at ski themed Gastrono-me. I had the tartiflette sharer myself with a side salad and it was fantastic. Music not too loud, nice ambience, spot on service. Reasonable value too, recommended

Attentive staff, food was lovely. There was a dog with another family so guessing they are dog friendly, always a plus point with me

We went on a quiet mid week evening; the staff were excellent and very helpful in dealing with an allergy. The food was a real treat, both the hallumi tacos and the budda bowl.

The atmosphere was good, especially the seats outside but we get served inside. The staff was really helpful and positive. The foods took a while to come out. We had Chicken Souvlaki and Gastronome Burger and both of them were pretty standard. We were expecting a little bit more from the food, especially after the wait, thus the 3 star.

A bit disappointed with our visit. 20 minute wait for our food - we were the first in. No apology from waitress. My breakfast menu choice said eggs but it was egg. Pointed this out but no reaction at all. Asked for tea with soya milk and was told when we'd finished that it was normal milk - a good job no dairy allergy. Plenty of other places in Bury St Edmunds so won't be rushing back.

I have been hearing amazing things about this restaurant and finally decided to try it out. Man am I upset I didn't go earlier. We got the gastrono-me hash and the salmon scramble. Both were delicious with massive portions, but the hash was mind blowing with how much rich flavor was packed into that dish! I would definitely get it again, but maybe would split it.

I was seated quickly upon entering (Reserved a table but there was only 1 other table filled) and given the menu, it took about 5-7 minutes for the server to ask for my drink order, ordered food at the same time and was told the all day brunch menu does not start until midday (name is a little misleading). Food took a while to come out for both main and dessert but was hot and delicious. Service was a little slow despite not many tables being filled and is my only complaint, would recommend this place for some good food.

Good food nice staff very enjoyable experience

Had the chicken souvlaki, which was very tasty, my wide had the hash which had a decent spicy kick to it. Enjoyed the food, delicious banana shake and service was friendly and efficient

The wonderful crew at Gastrono-me made us feel right at home, matching our vibe and chatting with us all evening as we tried to get them to join our event (shoutout to Carla and Maddie for being absolute legends with us, and being patient with those who had drunk a bit more!)

Slow service, food was lukewarm and very small portions. And added the ripoff service charge to the bill as well. On the plus side a nice atmosphere and food tasted nice

Simply amazing, staff were very helpful and very polite. Manager/supervisor was polite and provided dog bowls for food and water. But the food, just incredibly tasty. If it was on my doorstep I would visit frequently. #gastronome hash.

Food is good (and the presentation is great). The restaurant is aesthetically pleasing and in a great location. However, there were some bad points. We had a table booked for 11:30 and were only given breakfast menus (no big deal, we could have asked for other ones but didn’t). I asked two different staff members three different times for a high chair for my 18 month old and eventually had to go to the back of the restaurant and get one myself—and this was midday on a Wednesday with a very quiet restaurant so it couldn’t even be blamed on being busy. My friend ordered a cup of tea and it didn’t even have a spoon. The top piece of the breakfast bagel stack I ordered was slathered in oil (maybe to look nice) so it was really greasy and super messy to eat (still totally delicious). All in all, two breakfasts, a cup of tea, and a very tiny orange juice came to over £40, which is outrageous. This is a country with no tipping culture, and it becomes painfully obvious in situations like this—little effort is put into the service provided. The food was good, the staff was polite, and maybe it was an off day, but it was not worth coming back with how highly it’s priced.

Great cocktails but way overpriced, the chicken souvlaki was awful, 3 Tiny bits of chicken and a couple of chips placed in a pita and served at £15, and to then have a 12.5% service charge added to the bill, would rather dine at the local soup kitchen

Food only ok but seriously expensive (£11 for scrambled eggs) service very good. Being charged to pay via qr code not ok. If there is an alternative like old fashioned chip and pin or needs to be made more obvious.

Well presented , delicious food, with gluten free options. Staff very aware of allergies.

Went for breakfast, both had builders breakfast, really fresh, not greasy and perfect portion size. Staff were great, service can fault it. Nice and quick, but didnt feel rushed. Sat on a table allowing space for pram so not in way of people. Lovely decore inside, visually beautiful. Toilets and baby changing facilities lovely and clean.

Great experience. Will be back, thank you 😊

Food was great but quite pricey for the portion. Service wasn't great, not really smily/welcoming, they all look like students who don't want to be here. Also when we arrived the table wasn't even ready so we had to wait for them to accommodate, considering that we booked weeks prior, we expected to be able to sit as soon as we came in. We had to wait 1h to be served and got charged 12.5% for the service.. The atmosphere inside the restaurant was nice and cheerful.

I quite liked my halloumi tacos, but the mock mojito was not good, very sweet and artificial tasting. Also my wife didn't like her meal and it was quite small.

Went here for lunch. It was busy so we expected to wait a little for the food.When it eventually came it was absolutely delicious but what let it down was an absence of staff afterwards. Several tables including us had to get up to find someone so we could pay. They need to be more attentive to their customers especially when it quietened down. It took almost 2 hours from when we entered to leaving. We had one course!

Went here for breakfast. Food was very tasty and stuff was friendly. It is quite expensive, so not for everyone.

Has great potential with nice food but sadly let down by poor service. A wider range of vegan options would also be an improvement

Warning, the Chicken Diavolo pasta dish claims to have paprika on it. Nope, those are chili flakes. Also no suggestion elsewhere in the description that it'll be spicy. Not ideal when the 2 people to order it in our party were sensitive to spice. Everything else was perfect

Nice interior. Nice serving waitresses. Rubbish food. Took forever to arrive and was complete disaster. Sent one dish back and didn't accept replacement given the overall quality of the plates. DO NOT go there.

At first I thought it didn't look like a restaurant ... But then I tasted the food !! Omg it was utterly delicious . The restaurant filled up and it was full. The staff were lovely friendly the ambiance ,the lighting was lovely . Would I recommend to eat here ?? With. Wooden tables mis matched chairs huge white walls coved with pictures ?? Yes I would . Do I go to a restaurant to look at the walls ?? No I go for the food and the food was out of this world !!

Slow service and poor value for money. Had to wait over half hour for food, even though the restaurant was half empty. Ordered the souvlaki. My niece had the chicken which was a tiny portion for £14 with 4 tiny pieces of chicken. They did bring out more chicken when I mentioned this. I've been to Gastronome three times and had two bad experiences. Won't be going again.

Service was slow. Food came out cold. The food is incredibly expensive for the quality and with some dishes the quantity you get. Maybe the most disappointing restaurant experience I have had.

Lovely breakfast, fast service, very yummy

Great food catering for vegan and gluten free too!

Quite pricey, and not very special. I had the mexican salad, but for £14.95 it was basically a green salad with meat and dressing. Not impressed although it tasted ok. Having eaten a lot of mexican food i was missing proper corn chips, refried beans, guacamole, and sour cream. No garnish either. My partner had what i thought was a small burger for £12.99. Chips were £5. Not cheap. The table was slightly sticky and there was no ice in the water. On top of this there is a 12.5% service charge on the whole bill. Next time i will eat at Folk cafe where there is no service charge, free parking, and better meals.

Great food lovely atmosphere. Some staff were in uniform and others not so it was quite difficult to know who to ask for refills etc. No name badges. Bill asked for took 10mins to get someone to get the card machine and pay. Would use the ap next time.

Attentive but not intrusive staff, interesting and delicious food, beautifully clean restaurant. But, my husband was not informed of the discretionary service charge, we were going to leave a tip so no harm done.

we were presented with two free glasses of bubbly because it was our wedding anniversary. The staff were very attentive and polite.

The food was amazing, really big portions but delicious and worth it

Ordered mini pancakes for my kid and a baguel breakfast. 30 minutes later I'm still waiting... completely, utterly useless. Not coming back