Gas Stop Stores in Derry

First time the food was nice but this time the food we ordered was not all ere and it was cold

Avoid If I coulda gave minus stars for customer service I would have. Don’t waste your money, they have 2.8 stars for a reason. You have been warned

Omg! Chips wow pizza the of of the best,love the base and loads on top, who ever that chef I'd never get rid,best of the best,pizz had me lol

Food was ok 3rd time ordering out of here and never warm

Large chicken box. £6.40. Reasonable price but in a burger size box. How’s this large .. wouldn’t wana see small .. likely come in a tiktak box

Cracking cowboy special here with no beans place clean useless roll on the new desmond’s

Couldn't beat that local charm. Great bunch of lads will sort you with decent feed for a good price.

Tried after being recommended. Best advice is avoid. Very very poor

I go over here nearly every day as i work close by but every time me or my colleagues get here the price is different every single time sometimes shockingly dearer most days the thing i get is 3.50 but then others it is 4.50 or 4.80 its always different prices and never cheaper. The staff behind the food counter needs to be shown the correct price of things, i was getting charged 4.90 for a small bag and a dip which is shocking.

Thankyou for gorgeous food yet again! And quick delivery

Their was seasoning on my stew, disgusting tasted like perfume

LOVE THE MILKSHAKES always get my milkshakes from here and always will. I have changed my rating for here as I found hair in my food

the workers are shocking on how they speak to teenagers like my friends saying they will drag them out by their hair and i honestly think it’s actually a joke how they are not letting them in to the shop over a miss understanding childish if u ask me

me and all my friends got barred for being “cheeky to staff“ when nothing was said to them we got false accusations and everytime we go in we get verbally abused and heard treats being said. it’s a joke.

the staff in here are awful and treat young teenagers like me and my friends like we mean nothing to the world they barred us for no reason and threatened to wig one of us around and out of the shop themself. They are adults this is insane.

Genuinely never write bad reviews but the cheek & lies got to me “Cow boy supper” one sausage no beans but it’s fine because “we added a bag of chips so it’s covered” Ferraro rocher pizza came Nutella and marshmallow but “there is Ferraro under the sauce” no there wasn’t😂 Bread roll came unbutterd and I paid 20p more for a bit of butter….

Always items missing, they tell you they will send it and never do.

I have never been so humiliated in my life. The incompetence of the people in this establishment is a complete disgrace. I placed a £28 order around 14:00 today and waited an hour or so after receiving the receipt and confirmation of my order. I phoned this place 5 times to ask about my order and was told they were busy but the order is on its way. To cut a very long story short, I phoned them again for the 5th time at 19;00 only to be told the order was delivered and I will not be getting another one or a refund, and i will have to speak to the boss tomorrow. I'm extremely angry as the delivery driver said the food was delivered and the person on the phone (who was very nice) said no order, no refund. I waited 5 hours to be told (in so many words) that I'm a thief, and a liar. What the heck ever happened to the customer is always right. This place is an absolute disgrace and I would not recommend that anyone order anything from here. I have to speak to the owner tomorrow, the owner that couldn't contact me today minutes after telling the lady who was working there, "Do not be sending another order and don't be giving a refund. Angry doesn't even come close to how this has left us feeling. Please look elsewhere if you want your food, or take the chance of being humiliated and branded a thief and a liar.

Great food delivery great hours

Best roast beef Sunday dinners! And fast delivery 👌 Will definitely be ordering again 🤤

I ordered food for the kids 02/021 via the Just eat app at 16.24, estimated Order was between 17.00 and 17.20, whilst this was a long wait I was happy with this and had no issues with the ETA. 17.00 I was notified via the app that the Driver had food and was on his way. 17.20, No food but the app advised that the Order completed advising me to enjoy my food but no food arrived! This was concerning but at this stage was willing to give the benefit of the doubt. I waited to 17.30 and then called and spoke to Aimee as was concerned I was not going to receive the order, Whilst Aimee was polite and friendly she was very inexperienced in advocacy and couldn't reassure me or deal with my specific complaint. She advised that Canice was the supervisor and was also the delivery driver so take my complaint up with him. 17.39 still no order so I called again to cancel the Order. At this stage A man in a white van with a very long beard appeared, I asked if he was Canice in which he did not reply. I advised him I cancelled the order with the Store and how do I get a refund. I must say I have never dealt with someone more rude and arrogant. Canice was supposed to be representing this Brand and Shop but instead without even acknowledging me turned to get back into his van, I continued to ask him questions and asked if he could deal with my complaint. I was calm and my tone was friendly and low, Canice gave me a raised tone abuse about times being estimates. I agreed and said that's why I was given an "Estimate" between 17.00 and 17.20 He roared at me and pointed to the receipt saying the order was estimated at 17.15!!! As if this made things better. I don't think the penny dropped with him that he was making my case even stronger and it was now nearly 17.45. So I politely asked how to I cancel the order he replied Contact Just eat. This man didn't have a sympathetic bone in his body or in fact any interest in dealing with me as a customer or caring I have heard reports of ignorance and poor customer service from this man before but I gave the benefit of the doubt as I have used this company before but never again. I would not reccomend. If Canice is the Supervisor then he needs to go on a Customer Service course on how to deal with the public. Very unprofessional company. All he had to do was say "Sorry I just see your order is 30mins late I'm so sorry, please take the food, I hope it's ok and I hope it's not cold if there is any issues give us a call and we will sort out a gesture of goodwill for your next order" Anything showing empathy really. No.. This guy would rather be rude and ignorant and lose customers. Sad and Disappointing.

Terrible food always get your order wrong when you ring them to let them know of a problem the man that owns the place comes on the phone and tells you were to go and that's not in a good way absolutely disgusting behaviour well good luck to him I would advise everyone to stay clear of this place

Class milkshakes oisin dobbins is the best worker there he needs a pay rise

Got five piece breakfast bap,s really great, now going to order two breakfast fries, 10 piece, s in each,