Bistro 9 in Derry

Recently got a takeaway delivery. Arrived an hour late. Cold and soggy. Have filled out a contact form from their website with no reply as yet. Food couldn't be eaten it was so cold. Got from there before though and it was really nice

Bought 2 burgers and dirty fries… it was fabulous until my daughter found a hair through one of her burgers.. if not for that it would have been 5 stars

Cheeky staff and food tasted like poo

when ordered said food would be here at 7pm, rang at 8pm and they said traffic was bad but would be there in a few mins, rang again after another 45 mins when they admitted food has not left, 9.22pm with them closing at 9pm, doubt the food is coming at all. Order included food for kids for after 9pm and son having dinner, Awful service will never order again and recommend avoiding

Ordered for delivery and food was so cold it really wasn't edible, ordered 2 drinks which were sent wrong I tried to contact them and the number given was an old number for bistro 9. Paid 35 pound for 2 burgers and chips which all went in the bin

the food took 90 minutes to arrive cold. missing chips and poutine. tried to call to arrange a fix, tired they l their phone 20 times over a half hour, no answer. now closed. I certainly would not recommend. if you can't do the basics, don't try to sell yourself as premium.

We just tried tonight. Buffalo chicken wings truely amazing. Would have liked a bit more buffalo sauce. The burger with duck good quality meat very tasty, Had the chicken burger with black garlic alioli, again could have done bit more sauce the chicken itself was very nice. Chips did not travel well in the bag, maybe serve in the take away box like chicken wings maybe better. Think they would have been nice otherwise. Good quality and you only open worth the visit

1st visit Purchased A Beefburger with cheese, and plain chips £12,50, The Burger Meat tasted well and chips looked and tasted well, however on 2nd visit, I had the Spicy burger and bang bang fries ('Dirty Fries')costing £19, the standard had dropped, Burger meat and the dirty fries had dried out was less enjoyable so no consistency with quality, standards had dropped. I was disappointed

Have went here twice since they have opened in Derry and both times they have got the order wrong. The first time we ordered online and once we got home noticed half the order was incorrect and couldn’t be ate due to allergies. We then contacted the phone number on the website and that was for the Portrush shop but the woman we spoke with absolutely lovely and wanted to help us said she would contact the Derry shop and see if they could sort this out for us. An hour passed and then was contacted again by the Portrush shop who said the Derry shop had tried to contact us as they remade our order and no one went to collect it however I had not received any phone calls in that time, she told us she would contact the Derry shop again and offered to refund us some of the £30 we had spend but 5 days later no sign of a refund in my bank. On the second occasion we thought we try ordering in store this time and yet again order was wrong stood at the till to let them know it was wrong but no one acknowledged me so thought it was a waste of time and just left, more money wasted, won’t be back, don’t understand where the 5 star reviews are coming from for the Derry store

Ordered delivery. Chips were soggy and bland. Missed item on order. Childrens order was wrong. Churros option online didn't give you a choice of what's on them. Over priced for what we got

Best lace in the city for a burger. Only recently openly and the best in the city. It’s a must.

Good spot for Derry, ok prices and really good meat quality in the burger and chicken chip box, a little heavy on the sauce but burger was nice. Only issues was order eta was 45 mins and arrived at 1hr 10, I'm a 4 minute drive from the place and burger was nice but borderline warm enough to eat, chips and chicken were perfect temp wise. Other issue is I couldn’t find a contact number to check where the order was or via the app, they don’t do phone orders but would be nice to have as the order would have been cancelled in another 5 minutes as I had to leave home. Will give another go again but wouldn’t wait over an hour for a delivery if I’m local, hopefully info is helpful to owners.

Ordered a takeaway last night and the food was sensational. Del8very driver also on the ball with calling ahead of time to let me know he was on the way. Gentleman.

Food was amazing and the portion sizes are massive.

Really poor for what it costs. Orders wrong, staff not overly friendly. Def better options for eating than here

Never disappointed food always lovely

Ordered 3 dinners for collection, sent partner to lift only to realise when he got home that their were only two dinners instead of three and charged £30 for them tried ringing phone constantly being hung up so went back in now this is to drive from country back in again to rectify, when I walked in the girl was already aware that there was a wrong order sent out, these dinners I got the week prior which were £6 now up to £10 shocking will not be back

Absolute useless. Order at 16.40 online. Get a text at 16.50 your food is ready 17.15 they say oh it’s being bagged. Still standing waiting in store at 17.30

Prices online and prices in stores are different. They tell you one price in store and when you look at the same menu online it works out £10 cheaper with the same menu. Shocking!!

Shockingly bad, more oil in the carbornora than the oil rig in Russia. The bag of chips had burnt tobacco onions the full way through. For £15 it's definitely a robbery. First photo is taking some oil out with kitchen roll and the second is how much was left after removing pasta. Avoid, literally.

Wrong order as usual and 28.15 for 2 spicy pasta combos plus delivery 9.90 now each prices are ridiculous when foods changed way to spicy now and girl took my order no thank u or anything then blamed kitchen for wrong order definitely never again wasn't even ate delivery driver was love and very nice

Had a takeaway from the place ..Couldn't describe how disgusting the food was wouldn't have fed it to our dog..Its been a few years since been there it has really gone downhill

Told delivery would be 35 minutes. 1hr 30mins later food arrived and it was stone cold, plus food went to waste because someone couldn't wait any longer as they had to go out. Shocking

Lovely staff, clean and quite quick x

I ordered from the let’s eat app. Food was here quick enough I’ll not lie, however. There was bits of clingfilm in my champ. That is a disgrace. If that happened to be orderd for a child they’d of swallowed it! I tried to ring several times and it rang out! Poor poor service. Will not be ordering from here again !!!

Food was excellent and staff were very friendly

Horrible rude staff. Terrible food

Ordered online, food was outstanding, massive portions and was ready on the dot!

greasy food , not worth the money

Good restaurant food at take away prices great

Ordered meal last night and was terrible main and desert

Do not even deserve 1 star! Online order placed and paid for. Went to collect and told system down but order not be processed?? Money taken out but not refunded....left details on site for them to organise refund....nothing!! Had to call in and demand refund....receipt with online order under counter ( not the only one) and got refund. So anyone who didn't call in personally for refund, FREE MONEY for them!!

Poor portion wasn't happy it was like half the size like kids portion

Only two app orders made, but disappointingly, on 1st order, they put dessert (banoffee pie) for whatever ridiculous reason, in bag upside down and on top of the hot food and it arrived mashed, melted and inedible, it went in bin 😔 and on 2nd, they phoned to say cudn't fulfill my delivery and offered refund, still waiting for it months later....obviously they're not bothered and delusionally think I'm made of money....😤😡

Got 2 burger meals just now one with pepper sauce and the other with white wine sauce, There was ABSOLUTELY NO flavour at all, no white wine in sauce just a blob of cream., pepper sauce was like flavourless gravy, the burger meat was wafer thin n burned n a big flour dry bun, onions were grease logged, I dont know if its changed hands or just going down hill but that was really bad, they would need to step up their game n get it back to were it was.

Placed order. Someone elses order delivered. Tried to call several times but there had finished up (9pm). Rang out. So sat with a order for someone else ordered which is now wasted in the bin.

Ma moje ok. Pali w gębę ale jest pyszne.

Poor quality chicken & far too salty

Loved the lasagne I ordered. Unfortunately the Staek and Ale Pie my husband ordered was a little bit chewy and grissly.

I got a flyer though the door and my cooker was awaiting a repair . So we gave it a go. Flippin lovely we all ate it all. I had veg pitta pocket . Oh was it tasty nomanoma nom . I f you are thinking should I try give it a go we were not disappointed.

Had a voucher for justeat so went and got Bistro 9. Definetly not a 9/10 meal anyway. 2/10 at best, given that my dish was a good size (salt and chilli chicken) although the chicken was tough and not all that much curry sauce given. Everyone else had different dishes but said it was just ok. It was nothing special, and nothing like restaurant quality food. Plus I think that the menu doesn’t stand out. It’s all good you could make better at home. The delivery time was way too long, and when it went past the estimated delivery time, I rang to see where it was and the girl definitely lied when she said it was on its way. Even tho the just eat app status hadn’t changed. Arrive about 15 mins after she said. Anyways...

Anytime I get a delivery my order is never right there is always something wrong with it!

Food is always on great, friendly and helpful staff. Highly recommended

Brilliant Sunday lunch. Quick service, good price and food was of excellent quality.

Nice food..good portions reasonable prices

Got spicy chicken pasta cooked to perfection just beautiful, and the girls on the counter are lovely and pleasant will definitely be back

¡Dónde empiezo! Comí fuera de este lugar hace varios años y no tenía muchas ganas, sin embargo, estábamos pasando y pensé en darle otra oportunidad para comer algo rápido después de un largo día. Esperé más de 45 minutos para que se cocinara la comida y cuando llegué a casa, tres lados de ajos que pedimos no estaban en la bolsa. El puré adicional que pedimos estaba frío. Le pedí a mi compañero que volviera a entrar y me pondría en contacto con ellos sobre los lados olvidados. Me mantuvieron en el teléfono aproximadamente 10 minutos con dos miembros del personal debatiendo si realmente ordené o no los lados. ¡LO QUE TENÍA! Un miembro del personal seguía advirtiendo que los bandos no estaban en el expediente y que yo no había pagado por ellos. Nunca vi ningún expediente, por lo tanto, ¿cómo iba a saber que el miembro del personal no lo escribió? Dijeron que podría tener más lados solo si pagaba por ellos. Traté de explicarles que esto fue un error de los miembros del personal y ahora mi cena estaría fría considerando que había conducido a casa, debatí con ellos por teléfono durante otros 10 minutos y todavía no había avanzado más. Estaba tan molesto que le dije que se olvidara de eso, ya que no estaban siendo razonables y admitían su error. Sin embargo, me dijeron que entregarían gratis, pero aún así tuve que pagar por los lados, ¡pero les había dicho varias veces que mi compañero ya estaba regresando para evitar más demoras! La señora luego explicó que estaban ocupados, etc., etc. ¡Sin embargo, no creo que eso deba ser una excusa! ¡Terminé comiendo la comida sin lados y fue pobre por decir lo menos! ¡Si pudiera calificar 0 estrellas, lo haría! Si tuvieras algún sentido, irías a algún lugar cercano que tuviera comida de mejor calidad y, de hecho, harías tu pedido sin problemas.

Just had a Mexican beef.chicken & bacon melter and a couple of the Spanish chicken from bistro 9 Large portions all round and all of what we got were really nice.we were expecting it to be average but it was amazing.we will be ordering again from here..well done bistro 9

Never again will u order out of here place, everytime the order is wrong over priced and freezing cold, lesson learnt 😡

Absolute dump. Phoned in for collection and was told a half hour. Then when i landed half hour later she said it wasnt put through. So i had to wait another half hour. (Oh and they didnt have what i was looking for all along, even though they asked for my order 4 times) anddd while i was in there, another person had come back with their food because it was that bad. Food was that bad, even the dog wouldnt eat it

Ordered a double cheese burger with bacon. Came without bacon and the burger was slapped together completely without care. The food that i got could've came out of the backside of a diuretic horse from the looks of things.

Dinner was beautiful and staff were very nice

Absolutely disgusted at my meal from here tonight. Ordered at roughly 5.15pm and said it would arrive at 6.10pm then changed to 6.20pm. Arrived at 5.55pm which I was happy with. When it arrived and i was sorting out the meals I realised that there was no side orders there, I rang down straight away and the girl said she would get fresh ones on and sent straight up. They arrived at 6.35pm cold, covered I grease and the tobacco onions could not have been further from being crispy like they should be. The pitta pockets must have been done in some kind of gravy too which completely ruined the taste of them. I understand that businesses are really struggling at the minute but this was absolutely ridiculous.

ordered food from here recently will never do it again, terrible , and not too cheap

I dont know how they r still open.. I've not heard a good review about them in years .. got a delivery not long ago and my partners burger looks like it was kicked around the kitchen. It was dripping with grease.. he asked for Bombay potatoes and they sent dry potatoes .. we only gave it the benefit of the doubt cuz we hadn't ate in it for ages.. absolutely vile and it's always stone cold when u get it.. the owner must ne a millionaire cuz it's not the customers keeping it open... clean rotten do us all a favour an shut your doorz

Excellent service, came to my door within a half an hour. When I rang up when received our meal, as they forgot the sauce, they send out an extra full meal. Always my go to takeaway

Ordered spicy pasta combo chicken and beef ,got home not a bit of chicken in sight and 4 skittery slither of beef. Phoned in and they said they would let the chef know and asked did I want a new meal next time I'm in.Told them no as what I got was hardly an incentive to want any more.Basicly £5.75 for pasta in sauce .Sauce is nice I will say that.

My first time ordering from bistro 9 I always get a Mandarin Palace for takeaway (best chinese in town)....I used Clooney Terrace on recommendation from my daughter Laura and I have to say we all loved it....we got restaurant quality spicy chicken pasta, garlic chips, kids burger and chips and a quarter pounder and side salad of onions tomatoes coleslaw and lettuce .....the portion sizes were generous and great value for money. I will be regularly ordering from bistro 9 in the future, dont know what took me so long! Oh I almost forgot the gravy dip....delicious!

Ordered spicy chicken pasta, there wasn’t one piece of chicken in it!!! I searched through it, my wife had a look and just to be sure another family member tried to find some chicken and there was none 🤷‍♀️🤷‍♀️🤷‍♀️ Goujons were very overcooked and dry and chips were awful. That’s the second time we’ve had a terrible meal and definitely the last time we will use this takeaway

I have got food out of here twice and both times I have had hairs in my food. Only this time it was a clump of hair with fur on it melted in among the cheese in the nachos. I actually threw up was disgusting. Not acceptable. I rang back to speak to the manager and her words were "I don't know what u want me to say" was offered a replacement but I don't drive so would have had to pay a taxi back in there was no offer to send it out to me or anything. Horrendous food and customer service. Avoid.

Avoid absolutely vile. Twice I have gotten food and twice there have been hairs in my food. I literally just got a big clump of hair (with fur) in my nachos I actually threw up. Not acceptable and lucky I didn't take it further. Once is bad enough but twice 🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢🤢

Took 45 minutes for my order to be ready. Staff very disorganized. They When finally got the food it was freezing.

We've given this place a few chances but recently it's been very poor. Tonight we were told order would be ready in 15 mins. Husband went to collect and he waited 40 mins in there to pick up the order only to find when he got home that two orders were missing. Rang and were told they would be delivered up... 30 mins late .. Still waiting... Not impressed. Too many young ones working in there and no one seems to be taking charg .. Disappointing as bistro 9 used to be decent.. Gone downhill badly

We ordered 2 Spanish Chicken with a portion of veg, cheese and bacon champ and garlics. The Chicken was so over seasoned I couldn't finish it. The "veg" was poor, a few carrots and cabbage that were overcooked. Then what seemed like yesterday's champ and in place of diced potatoes garlic was thrown over some chips that were far from fresh. I would expect subpar food from quick service but this took over 45 minutes! Will never be back. Used to be much much better.

Everytime I order FOOD theres always something missing the cartons are never closed properly so theres sauce or grease all over the bag and other food won't be ordering from there again

Avoid at all costs!! The food I was delivered was an absolute discrase. This gets one star as it's not possible to rate as 0 stars.

They do take ages for delivery but the food is worth it. Their spicy chicken pasta is especially incredible.

Quality of food has dropped drastically. Spanish chicken was awful and potatoe skins where soggy. Won't be back unfortunately. Used to be a great place for quality food.

The crazy chaos service here is total entertainment, felt so sorry for the staff who seem pleasant enough. Ordered online but because they were running out of food they switched off the online order printer and said I shouldn't have been able to order. Showed her I'd ordered and paid. They made an alternate order but another girl then tried to charge me again. Card machine was also down and while I waited another 20 minutes for my new order another customer came back from home to demand a refund for "the worst fish he ever had". Dont this think I'll be back.

Only getting one star as I couldn't give none food and service absolutely shocking

Used to be a decent place for food. Really went down hill. Prices have also went up gradually, so it’s very expensive for a takeaway. Mains don’t include a side or get a discounted side when buying a main. Then they charge extra for dips. £18.50 for two portions of Goujons, garlics and two dips. You can eat in local restaurants at lunch for cheaper.

Gone done hill, menu variety has got a lot smaller

Food was stinking, got it there now it was cold....didn’t give me the option to choose my own sauce and didn’t ask if I wanted vegetables or not. Will not be ordering from here again

Didn't realise their Whitehouse branch had closed, so only realised after I had ordered online that I would have to collect from the Waterside. Called the number on the app to cancel, dead line. Called both numbers listed online, both rang out. Could have just not shown up, as I hadn't paid online, but I did the decent thing and drove across town to collect. They couldn't have been less bothered by the contact problems if they tried. Lesson learned, doesn't matter how good the food is (and it was just OK) bad service costs you customers.

Prices are very expensive considering you don't get a side included you would be better eating out it would be alot cheaper

The beef was completely raw and totally off, it was disgusting 🤢 I repeatedly contacted them and sent photos but they ignored everything. Would never go near it again.

Received order after 1hr 30 mins and they had forgotten Garlic fries. When I rang them they said the driver wouldn't be going my way tonight again and we only lived not even 10 mins away. They said they wd refund the garlics and next time we ordered we'd get a free dessert. They tend to not read further information box on online ordering either as my other items where as described. So disgusted with this and it's not the 1st time this has happened. I won't be ordering again...Ruined my Saturday night treat 🤬

For the second time in one week our order has been wrong. Not like a pitta pocket with no veg is hard to understand. Asked for taco on both which we got a few days back. Didnt get that either. Rang up and explained the order was wrong and therr was no taco on the pitta pocket. For someone on the phone to keep asking me to wait there anytime i spoke. Another woman in the back telling her what to say like a parrot. Was told that they no longer have taco and to have a look on the new menu to see this. Went down again and opened the menu where it states they do have taco sauce. What a silly thing to lie over. Then i was told that tye till roll had run out so theu couldnt see the comments. Explained that the reciept waa stabled on the bag i had with the comments i had wrote shown. By the time we got back to the house the rest of oit food was cold. Aboustely worst take away ever !!!! Do not order from here waste of money and never read your comments on your order

Steak kebab box with chips was well worth the 5.50 . Sauce was delicious, steak was soft and tasty and a good portion, chips were crispy and lettuce was high grade.

I must say I'm really disappointed with the quality of the food over the last few attempts of eating here. The pasta was always a favourite of mine however on the last few occasions it was like slime, today's tasted sour and sickening. The garlic chips have so much oil/grease in the tin they turned too moosh. If I could rate lower than 1 I would.. stay clear they have changed from well cared bistro food to rushed takeaway. Sitting here grumpy eating a snickers for my dinner because I couldn't even be bothered to ring and complain, not that it would change much.

Amazing fresh food. Great service.

made a phone collection order got there 10 mins later and still stood for 20 mins waiting for the order, took the order home and was missing sauce for the chicken so ate dry chicken

Waited 1hr and 40 mins for food. The food was sloppy and cold ordered 2 desserts charged for them and didn't arrive with the order phoned up and a girl said it will be a while yet before I can get it over to you there she was giggling down the phone no apology at all . I get the desserts over an hour later to find out they where delivered to the wrong address (This wasn't the delivery man's fault ) only I seen him and knew it was my order the delivery man wouldn't have found the house as the address he was given didn't exist I'm totally disgusted I will never get out off there again By the way I had too give use 1 star so that I could write a review as you really have no stars have a word with your staff as that girl thought it was funny😡

Thieves plain and simple. Charged me £5 more than items cost on their menu so will never be back. Hate thieves and this is what it was, online order comes in around £19 yet person is shop charges almost £25. Wouldn't mind if food was edible but in No world is this restaurant quality food, it's at best poor chip shop quality. Would love the owners of CHEFS to return to the waterside then we could experience quality take home food again. I'm future will be Chinese or Belfry

The last 3 times I have ordered, there has been something missing from the order, wether it’s dessert or a side order it’s never right. Ordered pasta and garlics and Fanta tonight, garlics missing- phoned back as soon as I discovered and said they would be straight over. 30 minutes later still no garlics phoned back again and told delivery driver didn’t have access to building. Ten minutes later they finally arrived and the driver said he got into the building a while ago and knocked and said I didn’t answer. Complete lies I have a dog and as soon as he hears someone at the door he barks like mad. Two different stories between counter staff and delivery driver so someone is lying..... and whoever packs the orders needs to go back to primary school for a lesson in basic maths - I’ve worked in takeaways before - if there are 3 things on the ticket then there should be three things in the bag. Not exactly rocket science.... oh and 40 minutes later when they did arrive, they were rock hard and frozen had to be binned and sorry but from clooney terrace to Foyle road almost a fiver delivery - extortion. No wonder you don’t list the delivery price on the receipt.......

Phoned into Bistro9 for a collection order at 19.05 .. got there about 10/15 mins later having travelled from outside Donemana for it.. ended up waiting till 19.50 for it to ready .. when our order was ready it actually had been sitting in a plastic bag for at least 10mins. When we got all the way home, we'd been given the wrong order. Customer service seems to be lacking also as the girl behind the counter seemed as if she'd zero interest in being there or being civil to customers.

The food is always excellent standard and reasonably priced. The only thing I don't understand about Bistro 9 is why they don't open at 12.30 or even 1.00 pm on Sundays for lunch - they must be losing a huge lot of trade by opening after what most people regard as lunch time.

order from bistro 9 every 3 weeks ... last night it was beautiful nicest it's been in a very long time ..New chef ?everyone was hot and defs fresh . hope it stays that way as it kinda went downhill for a while

Extremely disappointed. Would use a lot. Not anymore, waited nearly 2 hours for food, rung and girl was nice enough said it was busy and food was away. Waited an additional 30 minutes after the phone call. Won't be using again. A family member missed out as I ordered it for convenience before they went on a night shift, joke

First the good. The ladies at the front of house are extremely nice and friendly and well presented. From our group of 4, 2 had pasta dishes which are cooked fresh and they said it was very nice. Now the bad. Two of us had burgers and these are not freshly cooked but pre cooked and heated in the microwave. Small bits were missing from the order like onions from my burger. The hygiene was questionable as I only saw one cook using gloves and that was only on one hand. Surfaces were not wiped at any time we was in there waiting and utensils used on several different food stuffs. The final problem was the time we had to wait, around 40 minuets. All in all I will never use Bistro 9 again and will not recommend.

My teenage son chose bistro 9 for a take away meal for his birthday night celebrations. I phoned at 6.30pm on a Monday evening , the girl said could take up to 1 and a half hrs for delivery, I agreed after I gave order! I phoned at 8pm, girl said be with me soon , then at 8.15pm same thing again , then at 8.30pm same thing again! I then get a phone call from a mobile to say the girl took down wrong address even with me telling her my address in them phone calls i made to her and they would have make up fresh food!I declined to order again and an apology wasn't enough to tell my son no food was to be coming to him on his special day .

Exveptional food especially dinners delivered to your door

Great food, fast and friendly staff,

I have been a regular customer of this take away and just spent £30 on cold food that my family could not eat. Not only was it cold but also hard and over cooked.. I took one bite out of the sirloin and won't say anything else about that. The staff also need to be taught how to be polite on the phone but then with the manners the managers as had I'm not surprised they are not well trained. I have never had any problems with the food ir staff in the past but this evenings experience means i will not be recommending this place and will not be a returning customer anymore.

Food order wrong and cold staff unfriendly

Was very disappointed today to find that they no longer do kids meals. They are now open 2 -9 yet I called at 4pm and they had run out of Roast Beef. Surely if they were opening longer hours they would have extra food to cover these hours on a Sunday. Very disappointing!

I've never had an issue with Bistro 9. Food is always top notch, very tasty and reasonably priced. Portion size is also very good. Sunday dinners are highly recommended. Just make sure you ring the correct number as they have two units.

Ordered cheese burgers and chips .. chips were cold on arrival and burger undercooked

food was going cold by the time I got it. Chips were hard as a rock, freezing and of a slightly grey colour. The pasta in the carbonara was chewy like play dough, the chicken and the sauce was not nice only decent part was bacon. The spicy beef pasta was okay. The food is too expensive for such poor quality.

Customer service is a disgrace and a very slow delivery service