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3.5

Based on 81 opinions finded in 1 websites

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Nº 657 in 792 in Conwy

Nº 206 of 243 Other cuisines in Conwy

CUSTOMERS TALK ABOUT DISHES WITH..potatoesoldcreamsoupsandwichcoffeecake
Score
OpinionsNoteTripAdvisor813.5

comment_iconOpinions

waitresses were useless busybodies plenty of tables free, noone there to seat you so after we settled in on our own one of them got all uppity about it - if they were there in the 1st place doing her job that hassle would not have happened - we just left and will not return - same happened to friends of ours too

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Harry H . 2023-08-05

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A really warm, friendly and welcoming vibe to the store. And dog friendly! Some beautiful items in the store from kitchenware to clothes and more.

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Willimina Segal . 2023-07-09

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Worth a visit just to travel in the lift, Nice quality cakes and good service. Also good old fashioned department store.

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Cariad R . 2020-02-13

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Travellng up to the top floor of Clare's in their unique lift, the cafe is so worth a visit. The staff are friendly and helpful and the food very good, will be back.

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Lynne A . 2020-01-21

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Clare's Café is our favourite place to go for coffee when shopping in Llandudno. It is a haven of peace in a busy town. The staff are friendly and efficient, and the food is especially good. Even the humble tea-cake is a real treat with plenty of butter, rather than the usual meagre amount offered in other places. The cakes are sensational too. The café is on the top floor, and even the ride in the original lift is a special event. To visit Clare's Café is to step out of today's hustle and bustle and into a more tranquil and elegant environment. Try it and see for yourself!

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GwenNorthWales . 2019-11-26

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The food was lovely and fresh, really officiant staff, the waitress was very helpful, think her name was amber. Can’t wait to come back

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smrsmoking . 2019-10-23

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The cakes looked delicious but didn’t want to spoil my lunch. Service was efficient & friendly. Would have liked to go back for a meal but we didn’t have enough time.

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Worden45 . 2019-09-21

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We have visited the café on a number of occasions over the last five years and always found the grub nice and the staff friendly. On Thursday they absolutely excelled themselves with one of the best roast beef dinners we have ever tasted. The beef was succulent and soo tasty, and I might add plenty of it. The Yorkshire was straight from heaven and the peas seemed hand picked. Everything was perfect and the staff were excellent. 10 out of 10.

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Lolhanley2109 . 2019-08-30

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We were looking forward to a nice lunch in this restaurant that we had found by visitIing the store downstairs. The young waitress was pleasant & friendly. The cafe was light and airy. However we could see the food being prepared in the kitchen from where we were sitting. Unfortunately we witnessed the chef using her bare hands to dish out the carrots, potatoes AND the peas on to our plates. We would have thought the correct and hygienic way would be to use serving utensils. We brought it to the attention of the young waitress and then left.

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JSPIC1 . 2019-05-07

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My wife and I have been to the cafe at Clares on at least two ocasions and find it ideal. The restaurant is pleasant, the staff friendly and most importantly the food is very tasty and for a department store very reasonably priced. My wife had a delicious cream tea for just over £4 while I had the teacakes and tea package for less than £3. There are also sandwiches, jacket potatoes and paninis. The lift up to the restaurant on the second floor is a bit antiquated but overall, a very nice meal for anyone visiting Llandudno.

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Martin E . 2019-05-04

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Great lemon roulade! Tea and toasted teacake offer is very good value.I Well worth the climb up the stairs (there is a lift)

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Traveler820901 . 2019-04-13

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We had light meals here twice and the staff were very obliging with my wife's dietary requirements. We would go again when next in the area.

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Robert H . 2019-03-15

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For a first time visit we had a very pleasant surprise, we never knew it existed so tell your friends all about it. Although we didn't eat a meal we noted what other people were eating and it looked good. Excellent service was given by all the staff in the restaurant and the shop.

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Lewis K . 2019-02-23

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Lovely visit to cafe, old style service. Good prices with quality drinks and food. Clean toilets. Would recommend for all ages. You can take the old fashioned lift to the top. If they are busy there is a side room with seats so that you can wait for a table.

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Robert W . 2018-11-18

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Had very nice lunch. Waitress service very friendly and efficient. Had the most beautiful yellowest scrambled eggs on toast with a lovely cup of tea. Very pleasant atmosphere. Would definitely recommend.

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Dvp47 . 2018-11-07

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Pasamos aquí por el té de la tarde atraídos por la señal de "tés crema" y no nos decepcionó! Uno de los mejores bollos que he comido, además de mucha mermelada y mucha crema. No es bueno para mi dieta pero vale la pena la desviación!

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gill159 . 2018-10-01

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As we walked in we were greated by a friendly young man. He was also our server. Even though the cafe was full, he was very attentive.

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Leah R . 2018-09-09

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Habíamos disfrutado de un buen desayuno en nuestro restaurante, así que solo necesitábamos algo ligero para acompañar con una taza de té.

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paradisas_lady . 2018-08-31

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Had lunch here after a long walk. It was extremely busy , people were having to wait for tables and also a bit of a wait for food. Friendly staff and reasonable prices.

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AnneB194 . 2018-08-27

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Llamamos para almorzar con nuestra nieta. Teníamos bollos de sopa y pan, que era muy sabroso. La ensalada de atún fue muy generosa. El sándwich de gambas y el queso tostado y jamón eran muy buenos. Personal amable y servicial

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WhatNoBiscuits . 2018-08-22

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we went in clares lunch time had a bacon sandwich on white bread when it arrived the bacon was hard dry it was horrible the only good thing was the water & the toilets will not go again

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gruntfootuck . 2018-07-01

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I have previously worked here, and I would not suggest to others. The management spend their day gossiping and b*tching about customers, aka Emma. If you want a nice shopping experience, this isn’t the shop for you. If they come over seeming nice, they are just being two faced to get their bonuses. The young staff are lovely, they clearly know what they are doing, as they doing everything because the witches that work their are too and old and far too lazy.

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310509 . 2018-06-09

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What a awful experience if I could give 0 I would. 3 staff and all got it wrong. Coffee was not hot. Reported it and they warmed it in the microwave. Ordered BLT and one with no butter. Both arrived with butter shoveled on. The bacon was full of fat. I’ve seen better economy bacon. We walked in the end. Terrible experience.

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banksja007 . 2018-03-26

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What was a pleasant restaurant for a light lunch or afternoon tea has gone downmarket. No longer the crisp table cloth with paper napkin and cutlery. Your order is plonked in front of you on a bare stained wooden table and its get your own cutlery etc. Food is mediocre for the price. I shall be looking for somewhere better.

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WalterJones . 2017-12-21

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I went for a sandwich here on Tuesday and they are now served differently on a thicker bread which was nice, they used to be on thin bread (which were also very nice), I would however prefer the side salad rather than crisps like they used to do. I also had afternoon tea which I enjoyed but I have to say that - please could the tea be served in china cups and not the bog standard cups as in my opinion a nice cuppa should be served in this way. Not sure if I also like the fact that you now have to get up and get your own knife/forks as it slightly takes away the fact that we used to feel a bit special when we was waited on. The prices are still the same which is fine but the service has changed and for me it kinda takes the shine out of what this lovely Restaurant used to deliver. I would still go again but will be on the lookout for the traditional place we have come to love.

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Autumn214 . 2017-11-23

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Whenever we are in Llandudno for the day we always head to Clares for lunch. Clean, tidy place with good food well served; we sometimes have to queue but never too long. Diners are invariably midde aged or

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Jeff F . 2017-09-24

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Went to Claire's for lunch they were very busy had to wait for a table not too long.the food was ok the service was very poor and very slow the lady who took . our order was quite abrupt and not over friendly .waited a while for the food .the younger staff .member was really pleasant and couldn't do enough for us getting us more butter for our potatoes.have been in the past but this service has put me . Off going again

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freda g . 2017-09-17

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On visiting the restaurant in Clares department store today (19/08/17) and ordering prawn sandwiches which came on very dry brown bread which on returning to the waitress and complaining they had the cheek to bring the same sandwiches back to me saying the bread was dry because it wanted sauce. there attitude was very unprofessional. No apology or refund. Cheap brown bread (not wholemeal) and margarine (not butter). all this for £4.90 leaving the meal on the table having had nothing to eat and paid for the privilege. AVOID

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Stewart C . 2017-08-19

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All though the young female member of staff was polite I would never visit this restaurant again we had 2 beef dinners priced £16.50 when they arrived they where a microwavable beef dinner which can be bought for less than £3 in a supermarket. We did tell staff we where disgusted in what we have paid for extremely poor food would not recommend this place at all it was disgusting

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Maxine T . 2017-08-12

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La comida y el servicio era bueno, era muy tranquilo. Sin embargo, simplemente no es tan bueno como solía ser. Aún así, ya es toda una experiencia.

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Whisper68 . 2017-08-02

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Entramos en el almacén hermanas esta mañana para conseguir un nuevo impermeable (siempre comprar mi impermeables desde aquí) y el aspecto que me dieron a la entrada me hicieron sentir como un criminal.

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Lisa J . 2017-07-18

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Tenía un encantador almuerzo aquí de tostado, seguido de bara brith tanto a y un buen té de calidad servido por una señora agradable en mesas con manteles de lino en el viejo estilo salón de té de moda.

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margareth700 . 2017-07-08

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Una visita aquí es un buen recordatorio de cómo ha mejorado mucho la mayoría de cafés y restaurantes - porque se trata de un flashback de los años 70. La comida es aburrida y no de alta calidad, el quiché que tenía era barato y había sido supermercado estándar calentado en un microondas, así estaba pasada (como era el barato pan que era casi demasiado caliente al tacto. El personal y el servicio) era bastante agradable, aunque no es la primera vez que he sido acogido con asiento "tú en cualquier lugar que está limpio". En general, una cafetería básica que no veo la necesidad de probar todo lo que dura, ya que más tarde descubrimos caminando alrededor de la ciudad hay muchos lugares mucho mejor tener un bocado de comida.

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MB99186356 . 2017-06-27

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CLARES serves fantastic food all served by waitresses we hade on one occasion Yorkshire pudding with potatoes veg & roast beef and gravy ,the second trip was steak pie and potatoes with veg . it was great I would defiantly go again .

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Austin C . 2017-06-13

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If you want service with a smile don't go here. Tuna melt was below average with soggy bread and the tiniest bit of greasy cheese

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Kayleigh W . 2017-04-14

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Old style department store Cafe, greta service & reasonably priced food. Soup & sandwich about a fiver, very good

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Clive G . 2017-04-06

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We called in for our usual toasted tea cake and were as usual not disappointed.Nice clean well presented and excellent value for money.It's a rare pleasure to have tablecloths and efficient service.

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Nigel D . 2016-12-30

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Hot chocolates lovely toasted tea cakes and coffee fine. Lunch menu looks reasonable and good prices must try

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disapointed698 . 2016-11-05

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This restaurant was a great place to both eat and visit. It is on the top floor of a lovely shop which is very characterful and you can use an old fashioned gated lift to go upstairs if you choose. Once up there the waiting staff seat you and offer you a limited menu but what they serve is good wholesome food. The daily specials board was very popular and the food was served piping hot in good proportions.

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Sue W . 2016-10-30

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Lovely food and friendly staff. Had lunch here, ham and cheese toastie served with salad, was delicious. We had apple and strawberry crumble and custard to follow, big serving and very moreish. Only complaint was that my hot chocolate was only lukewarm ., but overall a good place to eat

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kim c . 2016-10-07

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Lovely civilised cafe/restaurant with an absence of diners on mobile phones! No chips served thankfukky so no greasy lingering smells. Superb food in a pleasant atmosphere, no "muzak" booming out and altogether a very pleasant dining experience. On second floor but there is a quaint lift. Probably not a place where you would take children as food not really suitable for young ones. Entrance to cafe via a very smart clothes emporium owned by cafe. Would definitely seek it out again. Cafe closes at 3 pm so no evening menu.

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slightlydisapp0inted . 2016-08-11

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Had a late, light lunch here. Excellent food, nice pot of tea, fair prices and friendly staff. Will definitely visit again when in Llandudno.

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Geofflint . 2016-08-03

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We had a lovely full breakfast with toast and tea,all the food was hot,cooked beautifully, and nicely presented. Service prompt with tea and toast served straight away. At £5.99 excellent value for money.

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Derek S . 2016-08-02

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was pleasantly surprised with food on offer, didn't expect this from what is a small department store

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firparklad . 2016-07-29

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Lovely traditional tea rooms above individual department store. Access via lift or stairs then all on level. Supercakes and good range of meals. Cream scones are excellent. Good range of sandwiches. Staff friendly and helpful. Our regular stop for post shopping treat before heading home to Anglesey.

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Redlady007 . 2016-03-30

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We stopped here for Saturday lunch after browsing the store. All the staff to get us to the 2nd floor with our extended family where very very helpful. Then the lady who appears to the main one, grumpy and can't be bothered attitude. She was huffing and puffing that she had to make room for a wheelchair, then said the wheelchair couldn't be positioned in a certain place, what a load of fuss for nothing!!! The younger girls who served us where a little overwhelmed with the big order, but they had service with a smile and happy to accomodate our strange requests. The food was average and cheap, however due to the poor service, or lack of interest from the leading lady, we will not return. We where not asked was everything ok, placing hot drinks directly in front of children is not a good start. I payed on card, and i can honestly say the only smile i got was when i put £2 in the tin, which was for the younger girls. If my youngest daughter would have not been upset, then i would have asked to speak to the manager. It was such a shame as the atmosphere was lovely and someone obviously makes the effort by the looks of the cake stand

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S V . 2016-02-28

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As other reviewers have pointed out, this cafe is reached via an antiquated lift in a traditional old fashioned department store in a charming sea side resort. On entering the cafe you are suddenly whisked to France by somewhat over the top wallpaper featuring Parisian night life scenes! Otherwise very British decor with old fashioned chairs & tables. So far so good. Ordered a simple afternoon tea which took ages to come and was served on works canteen type crockery by a somewhat harassed girl. Quality of food was OK but the "strawberry jam" was a pink pulp in a tiny plastic ready pack. I doubt that patrons of a works canteen would have been impressed even if it was for free.On paying I commented to the only girl looking after the place that it would be nice if they could spend a little more on better quality jam. Only a small point, but an interesting reaction. "We are not allowed to". "There's never enough money for things" "It's dreadful" "we are short staffed".A great shame; A little care and attention to detail could transform a rather soul-less place into a lively welcoming, yet traditional, cafe in a town that is not short of more vibrant venues, I leave the readers of this review to draw their own conclusions.

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WatersideJim . 2016-02-15

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We only stopped by for a quick cup of tea a coffee and a hot chocolate but we loved it.Welcomed warmly, guided to a table with pristine cloths on the tables and offered the specials menu..If you would like a restful drink ( or food) away from the noise of the chains I 100% recommend Clares.We "rubbernecked" a few other tables that had decided to eat and everything looked superb.In the most positive of ways it was like being in a department store of old that offered everything that we all sometimes comment that we miss, Service, decor, atmosphere and charm.We will return.

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PJones-chatsworth . 2016-01-14

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Myself and my wife have been visiting Llandudno for many years and always visit Clares. This lovely café never disappoints, lovely staff, excellent food and a wonderfully old fashioned feel. long may they continue and please never change!!

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Mark K . 2015-12-11

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Great little traditional cafe. Take the lift! Went for morning coffee and tea cake for £2.50! Service with a smile, tea cake and coffee both great. Would definitely return & would definitely recommend!!

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GRAHAM_2304 . 2015-11-23

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You know it's popular when there's a queue for a table. Had lunch today and it was soup and sandwich . Good friendly service and well presented.

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Shirley Ann P . 2015-11-20

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Had lunch here for the few days we were in Llandudno, food was good , clean and tidy ,friendly staff

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travelman44_8 . 2015-10-16

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We have visited this cafe before and enjoyed it so thought we would try it again. We were seated quickly and our orders were taken. Staff were pleasant. One of our drinks arrived quickly but the other never materialised so eventually we had to ask for it and it was brought to us. We ordered sandwiches which were nice but our main problem was that the staff were scraping all the customers left over food into an open top bin in full view and right next to where we and other people were sitting and it really put me off my lunch. This should be done at the back out of the sight and hearing of the customers. Had the cafe not been as full we would have asked to move to another table.

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offwego2015 . 2015-10-08

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Unhelpful staff, they needed customer service training. No welcome, all requests were an effort. Toilets were unclean. Food average.

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Richard O . 2015-08-30

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I had better not shout too loud about this hidden peaceful back in time haven or I might not be able to get in next time!Have always liked this oldy world department store,reminds me of Grace Bros.and I have visited it numerous times over the years.Until this week I never even knew there was a superb Restaurant on its top floor,Took the exercise route to the top floor,instead of the quaint lift.Waited as instructed by the sign at the entrance to be seated,had a table nicely set out with white linen tablecloths.The waitress came promptly ,as did the food.Very well cooked and presented ,the pot of tea was steaming hot.Reasonably priced and good portions,well worth a return visit

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Iain S . 2015-07-03

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Pleasant staff as soon as you walk thru the door.We were then seated at a table of our choice. We were then given the two menus usual and the days special.we chose the days special.on it was Welsh lamb. We asked for that. When it arrived on the plate was carrots,garden peas,baked potato, roast potatoes, boiled potatoes, three or four large slices of delicious Lamb and gravy.It has a real vintage feel about it.There is also an old fashioned lift with old fashioned gates.really authentic..

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william q . 2015-06-02

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My partner, I and our little girl came here for lunch on spur of the moment as the place we wanted to go to was full. It looks very vintage which was nice enough and the staff were quite friendly, the food however was greatly lacking! We had the chicken and mushroom pie from the specials board. When it arrived we were disappointed straight away! The veg was rubbery tinned rubbish, the mash tasted like smash, the roasts were definatly pre made frozen mush and the pie was slimey inside and it was impossible to eat for a while as it was obviously over pinged in the microwave to the point of boiling hot! The nicest thing about the dish was the pastry on the pie! Looking around we noticed that almost every customer was over 70 which is why this nursing home style food does ok here. It cost us £20 for 2 small dinners and a tea for two so quite dear for what you get! This place should stick to being a department store and leave the food to the many better restaurants in town! I would avoid if your under 70 and appreciate good food.

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J B . 2015-05-09

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I have always liked this shop with the old fashioned lift, I think the shop has been modernised but it's the restaurant at the top I like, tea and tea cake or soup and sandwiches or a light meal always excellent value and freshly made food . It has a charm all of its own.... Please don't change

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deej3008 . 2015-02-06

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The Café at Clares is on the top floor of this traditional style department store in the middle of Llandudno. Its got a lot of charm and feels like stepping back in time with friendly waitress service and a relaxed atmosphere. They often have special offers available and its an ideal place to stop off when shopping.The cakes are huge and you need to be really hungry to order one. I settled for a pot of tea and a mince pie on a recent visit. The presentation was excellent and topped with cream it was delicious.

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Tremse . 2014-12-09

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Often visit the gallery cafe when visiting llandudno, food is good and freshly prepared clean and pleasant surroundings staff always friendly.sometimes have to wait for a table at busy times.

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Julie K . 2014-11-23

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Such a great little haven from a family shopping tripExcellent lunch , oversized portions of yummy food and cakes Nice staff and atmosphere

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Droopydrawrs52 . 2014-11-19

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Hidden at the top of Clares Department Store on Mostyn St., The Gallery Cafe is excellent. Gorgeous cakes on offer, try the huge vanilla slices, with a full range of teas and coffees. The toasted teacakes and hot drink offer is great value for money.Very friendly, efficient staff and worth a visit just to ride up and down in the antique (but slightly modernised ) lift.

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Young-fogies . 2014-09-02

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We have been visiting Clares for over seven years at least three times a year. Sadly today August 4th was our last.As a treat for our special needs son we booked a hotel for a long weekend and planned to eat as Clares before our journey home. We asked for thnree sandwiches anmd tea for two with another cup for our son so that we could give him drink as we have found in the past that there is plenty for two in the pot. Our son will only take sips and has less than half a cup.We were amazed when the waitress (with a smirk on her face) refused us another cup, when I asked why she said the cup has to be washed.When I was paying my bill I again asked the cashier why we was refused, she said it stops people coming in and buying a pot of tea for one and sharing it with others. I said but we ordered three sandwiches and two teas surely you could have used some common sense. Sadly no.So its goodbye to Clares in the future.

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Steve J . 2014-08-04

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We called in to the restaurant on a warm and sunny Saturday lunchtime, lots of the main street eateries were busy and noisy and we appreciated the quiet and peaceful atmosphere in 'Clare's'.We all ordered tea and sandwiches from a very polite young waitress, within minutes the tea tray arrived delivered by another smiling waitress. Our plates of food followed quickly, beautifully presented, fresh bread and more filling than I've had in a sandwich since making my own! A small fresh side salad came on each plate. The lovely clean tablecloths, polite and pleasant service and lovely fresh food made for a delightful lunchtime experience, well worth a visit.

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Roni D . 2014-08-02

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We called in for coffee and a toasted tea cake - very good value for money. Old world atmosphere with table cloths and prompt, friendly service. Lunch menu looked good and they appeared to have regular customers returning for lunch.

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Annie1141476 . 2014-07-27

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We enjoyed our food here ,lovely staff, Could find no fault with the meals or, service.An interesting character store generally.

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Z4018XUCARMEN . 2014-07-14

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My Father and I came in here yesterday for a light lunch. We were shown to a table directly under an air conditioning vent so were very uncomfortable from the minute we sat down. My Father put his cap on to keep warm. I went to the lavatory which had a sign on announcing it was only for the use of cafe customers (as opposed to department store customers?). The toilet was tiny and had run out of soap. All this was not great but it did not get better. We decided to order soup of the day. We waited about 15 minutes and the witress apologised as they were so busy but that was ok although we were both pretty cold by this time from the air conditioning. When we tasted the soup I could not believe it! It tasted exactly like Campbells condensed mushroom soup - straight out of a tin. The modest portion of soup was served with the cheapest and nastiest bread roll possible. I looked at what the other diners were eating. The jacket potatoes looked ok but very small and the toasted sandwiches and quiche looked better however I can only rate on what I had which was dreadful.TIP - enjoy your ride up in the vintage lift then head straight down again and find somewhere else to eat.

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sheepygold . 2014-06-20

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An excellent choice for a snack and cup of coffee or a meal at luch-time from the home cooked specials board.I had steak and kidney pie which was delicious, obviously home made and my husband had roast lamb, both served with roast, mashed and new potatoes and vegetables.Excellent value at £7.99 each. Pot of delicious tea served with a smile. Perfect.Sadly we couldn't manage a sweet.Highly recommend this café for it's friendly service, lovely atmosphere and excellent food at reasonable prices.

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jeanhartley . 2014-06-06

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Every time I go and visit Llandudno the mother always wants to go here for a bacon sandwich and a coffee. It opens at 10, so not early, the decor is 1940' French, the service is fine. The food is acceptable, I like it..Never going to win any awards, but sort of comforting..

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ShiftZZ . 2014-04-10

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I went for a cup of tea after the walk up Great Orme. The staff were abrupt, not really a friendly welcome. Good tea though!

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KNM2012 . 2014-03-29

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We visited the restaurant yesterday and were so disappointed. The staff were running around as there just wasn't enough of them. I watched one lady and I felt like giving her a hand. Eventually 2 more arrived which was really needed as it was lunchtime and quite busy.Why oh why don't the owners make this more traditional, instead of the half way there theme they seem to have at the minute.Serve tea with china cups and saucers, or at least reproductions, better wall coverings, staff in black with white aprons, cake stands etc etc etc.This is a very old and nostalgic building with an old fashioned twin gated lift. Why doesn't it take you to a wonderful old fashioned tea room like no other in Llandudno !!!

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BLUE56 . 2014-03-20

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This department shop in the middle of the main street in Llandudno has a timeless feel about it, or it is in desperate need of refurbishment, depending on one's view. One could imagine "Are you being served?" doing a seaside special here, with the staff discussing the latest event to befall Mrs Slocombe's pussy. Sadly the cafe is even more of a time warm. The decor may have been fashionable in the 1980s, but I doubt it's been updated since. Clean loos though.Never ask for the scrambled egg. My version was microwaved to an inch of its life and resembled lumps of rather firm latex. You're probably safe with soup and sandwiches though. I've had that combination a few times. What this place needs is a greater understanding of what is meant by catering and food preparation. Get rid of the microwave and use some of the pans they sell in the basement.A pity because the staff are delightful.

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EdPottle . 2014-01-25

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Myself and my husband visited and had a small meal. The service was personal and the staff were friendly, especially Anita. We found the food to be of a good standard and was reasonably quick even though it was quite busy. Competative prices, and the finishing touches with fresh cream were lovely. It was nice to see an old fashioned department store with quality products, and the old lift still being used made a nice touch.

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Dan C . 2014-01-05

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I used to go to Clares a lot..loved the service, and the food was nice even if a fairly limited menu.it was always very very busy and we often had to queu to get a place...but we felt it was worth it...However..I had not been there for several years,and last Wednesday 6th November , I took my now partner there as a treat..(he does not like eating out but I felt Clares would be a turning point ) Wrong...It was not busy so we chose a seat easily..A fairly brusque waitress came over after a while and took our order, we waited three quarters of an hour for the meal to arrive,and since I saw it all being heated in a microwave I could not understand this delay...everything was soggy and overcooked,and the meat was something sort of re constituted,but worse..I had beef.and it smelled awfull..It had actually "gone off" I took it over to the cooking area ..where they just looked at me ,and said would I rather have the lamb,I said I would,more so as not to make a fuss,that was another 20 min wait,and it was pretty horrible,no apology offered and no refund on the bill...My partner now has a valid reason not to want to eat out............................

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ANNA K . 2013-11-10

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Visited on a busy Saturday afternoon, all staff I came across were very helpful and polite, visited the restaurant again standards were good the cream tea was of good standard and nicely presented, only little criticism is that not enough jam was given, but that's only my opinion! (No need for anyone to be out in the stocks)!! I have read the negative reviews and feel they have been written by people of a certain age! No disrespect! But!! Stop moaning its a department store and it's 2013 :)

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Karenm1966 . 2013-08-11

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We had lunch here earlier this week and although the quirky Art Deco decor enticed us in, the menu was disappointing. If you're not looking for anything more than a cheese or ham sandwich, you'll be fine but if you're after anything a bit more interesting, find somewhere else. The menu is uninspiring and the food quality was ok but nothing more. I didn't spend much time in the department store itself, mainly due to the shop assistants staring and looking like they were ready to pounce at any moment!

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teabag80 . 2013-07-31

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The trip up to the restaurant is in a 1930's Agatha Christie type lift, you are then taken to your seen and shown the menu.As it was late morning we decided to have a bacon sandwich and a coffee, they turned up and they were just as you would have at home, we are both fans of crispy bacon. Both the coffee and sandwich were fine, with just a small amount of salad.Loved it..

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ShiftZZ . 2013-05-21

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Had Coffee and toasted teacake here. Thought it excellent value. Large toasted teacake with 3 pats of butter and lovely coffee for £2.20 each. Excellent fast sevice too.

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Scunnyduo . 2013-05-18

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Don’t bother!Tired and worn décor, also tired and worn crockery, perfunctory staff and a rather plain menu. Although, price-wise this place represents the budget end of the range available locally, I would struggle to suggest that meant good value!

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spbilly . 2013-03-21

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nice for a browse - some good bargain to be had too selling clothing and travel items and kitchen equipment. I can never resist a look around here.

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bee1965 . 2013-03-15

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Very helpful and knowledgable staff for whom nothing was too much trouble. They offered to look after the purchase until we had finished shopping.

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Tony D . 2013-03-11

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We just wanted drinks and snacks, so this seemed like it might suit. Luckily we were fine with the stairs, but these would be challenging to those less mobile. There is a lift, but it looked pretty antiquated - the sort that has cage doors.The decor in the restaurant area is very much French art posters all over every available wall, even in the toilets. All in all, rather busy on the eye! The staff were friendly enough although the service was quite disorganised. Cream cakes are displayed in a glass cabinet to tempt you, and one of our group was...however, his thick cream slice came with yet more cream piped on the side! Cheese and onion toasties were tasty and the accompanying salad garnish was appropriate, but not really topped with a slice of orange! All in all it was a satisfactory experience, but there was nothing special enough about the food or the service to make me want to brave the stairs for a repeat visit.

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boglin_sue . 2013-03-07

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The first thing about Claires,Mostyn Street Llandudno to note is its one very quaint,yet utterly inadaquate lift.Its one of those cage-type lifts.VERY small and with a manual cage door you have to open and close yourself,and unless its closed properly after use,this lift wont go to other floors,so causing annoyance when users dont even bother to close the door after use,so if youve a disibility,avoid this store or stick to the ground floor,in summer,when tourists hit town,its a disaster.Now,if your into clothing for seniors,older styles,then this venue is ok for you.It does NOT do young!.Like its vintage lift,Claires has an old world feel.A hangover from bygone days..,

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Tom M . 2013-01-23

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